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    Citizen App 1

    Uploaded by

    DEEPAK KUMAR

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Citizen App 1

    Uploaded by

    DEEPAK KUMAR
    2 views13 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2 views13 pages

    Citizen App 1

    Uploaded by

    DEEPAK KUMAR

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 13

    Steps involved,

    how to use the 1 2 3 4


    swachhata aaj
    app Locate from play
    store, then
    download &
    Process of adding
    a complaint
    without login
    Process of adding
    a complaint with
    login
    Process of
    mapping the PID

    install the app


    Step- 1 Step- 2 Step- 3
    Go to google play store & Download & install Downloading in progress
    search swachhata aaj swachhata aaj app
    Step- 4
    After the installation click
    on open button
    Step- 5 Step- 6
    Now complaint can be raised Enter your mobile number/
    through this app by clicking on email to get the OTP
    add complaint button

    Process of adding a
    complaint without login
    Step- 8 Step- 9
    Step- 7
    Now you will be re-directed to All star marked fields are
    Please enter OTP received
    complaint register form & allow mandatory, once these fields are entered/
    &click on confirm button
    device location for complaint register selected then submit button will be enabled.

    Select required service

    Mention your name

    Mention your email if you have

    Describe your complaint here

    Click here to capture the image

    Once all fields are entered then


    click on submit button

    If OTP is not received then


    click on this confirm button
    Step- 10
    You can track your all
    complaints status by clicking
    on view
    Step- 11 Step- 12
    Now complaint can be raised Enter your mobile number/
    through this app by clicking on email to get the OTP
    add complaint button

    Process of adding a
    complaint with login

    XXXXXX

    Click on sign up link

    Click on send OTP button


    Step- 13 Step- 14
    Please enter OTP received & Enter your desired password & Step- 15
    click on confirm button confirm password, (both must be After successful login you will be
    matched). Then click on Sign up redirected to dashboard screen
    button

    XXXXXX

    XXXXXX

    If OTP is not received then click on this


    confirm button
    Step- 16 Step- 17
    Click on left menu & then click Now you can raise complaint for
    on complaints your property & other than
    property (General complaints)
    Process of mapping the PID Step-19 Step-20
    Step-18 Enter the required details to get Know your PID
    Click on the map property button PID to be mapped

    Select your city

    Select your ward


    Select your city
    Enter your registered
    mobile no. against your
    Select your ward property

    Enter your PID

    Click on map property *Note: If you don’t know / remember


    your PID then click on Get PID button

    *Note: If your mobile is not registered


    with us, then please call to our customer
    *Note: PID means Property Identity care number (1800-103-2590) to update
    your mobile number
    Step-21 Step-22 Step-23
    Searched data will be displayed as below On Successful mapping of PID, Now you can see your
    Click on the check box button & In view you can see the property Mapped property on dashboard
    click on map property button details

    *Note: Scroll left to right to view the


    complete details of the house hold
    Step-24 Step- 25 Step-26
    Click on left menu & then click Now you can raise complaint for Raise your complaints
    on complaints your property & other than the of the mapped property
    property (General complaints)

    Select mapped PID

    Select required service

    Describe your complaint here

    Click here to capture the image

    Once all fields are entered then


    click on submit button
    Thank You
    Your valuable suggestions are always welcome

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