Restaurant CV 2022

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Mohammed Arsalan Hussain

Hyderabad, India | +91 901 4199 010 | [email protected]

Objective
To enhance my 6 years of Rich gulf experience knowledge and capabilities by working in a dynamic organization that
prides itself in giving substantial responsibility to new talent

Technical Education
Hospitality and management course, 2015
Hospitality and training management institutes, Hyderabad, India

Academic Education
Pursuing Bachelor of Business Administration, 2018
National Education Center
Doha, Qatar

Intermediate, MPC 2015


American High School Diploma
Sri Vidya Junior College, Hyderabad, India

Schooling
M.E.S Indian School, Doha, Qatar
Our Own English High School, Sharjah, UAE

Skills
· Excellent communication skills

Abilities
· Excellent Customer Service
· Very Social
· Highly Dependable
· Customer Relations
· Multi-tasking strength

Work Experience
Restaurant Supervisor & acting manager
Asha’s Restaurant (ALSHAYA). Doha – Qatar (2017 - Sep 2022)
Coordinate daily Front of the House and Back of the House restaurant operations

 Deliver superior service and maximize customer satisfaction


 Respond efficiently and accurately to customer complaints
 Regularly review product quality and research new vendors
 Organize and supervise shifts
 Appraise staff performance and provide feedback to improve productivity
 Estimate future needs for goods, kitchen utensils and cleaning products
 Ensure compliance with sanitation and safety regulations
 Manage restaurant’s good image and suggest ways to improve it
 Control operational costs and identify measures to cut waste
 Manage and oversee the entire restaurant operation
 Deliver superior guest services
 Ensuring guest satisfaction
 Plan and develop guest loyalty programs
 Plan new and update existing menus
 Plan and develop the overall restaurant marketing strategy
 Participate at local food events
 Respond efficiently to customer questions and complaints
 Organize and supervise shifts
 Manage and lead staff
 Hire new employees
 Training and evaluate staff performance
 Estimate consumption, forecast requirements, and maintain inventory
 Manage restaurant supplies
 Control costs and minimize waste
 Nurture a positive working environment
 Monitor operations and initiate corrective actions
 Implement innovative strategies to improve productivity and sales

Host end & Waiter


Asha’s Restaurant, Doha- Qatar (3rd July 2016-2017)
 Skillfully promoted items on beverage lists and restaurant specials.
 Consistently provided professional, friendly, and engaging service.
 Followed all safety and sanitation policies when handling food and beverage to uphold proper
health standards.
 Displayed enthusiasm and knowledge about the restaurant's menu and products.
 Set dining tables according to type of event and service standards.
 Addressed diner complaints with kitchen staff and served replacement menu items promptly.
 Quickly recorded transactions in MICROS system to deliver prompt service.
 Developed and maintained positive working relationships with others to reach business goals.
 Demonstrated genuine hospitality while greeting and establishing rapport with guests.
 Provided friendly and attentive service.
 Guided guests through menus while demonstrating thorough knowledge of the food, beverages
and ingredients.
Head Waiter
The Oberoi hotel, Mumbai- India (2015 - 2016)

As a Headwaiter you are responsible to provide professional service to our guests, ensuring their
restaurant visit will become a memorable dining experience whereby your role will include key
responsibilities such as:

 Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to
ensure a smooth-running operation
 Conduct regular training sessions with the assigned team in line with the departmental SOP’s
 Monitor duty schedules for the respective team
Ensure the proper appearance and grooming of assigned employees
 Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal
settings and in line with the opening hours
 Handle the welcome of arriving guests and their seating through the hostess and take over, if
she is not available
 Maintain a professional and friendly relationship with the outlet patrons to ensure their well-
being
 Familiar with the outlet’s menu, promotional activities and other relevant issues concerning the
outlet and the hotel
 Contribute to meet and maximize the monthly revenue budget for the respective outlet.

PERSONAL INFORMATION
DOB: July 20th 1994
Qatar Driving license: Yes
Nationality: India

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