Scribd Logo
Upload

Welcome to Scribd!

  • 3 views

    Communication Skills. Candidate Tool

    Uploaded by

    maryflicky

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Communication Skills. Candidate Tool

    Uploaded by

    maryflicky
    3 views6 pages

    Original Title

    Communication skills. Candidate Tool

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views6 pages

    Communication Skills. Candidate Tool

    Uploaded by

    maryflicky

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION

    COUNCIL (TVET CDACC)


    Qualification Code :

    Qualification : Agricultural Extension Level 6, Agripreneurship Level 6, Building Technician


    Level 6, (Power Option), Horticulture Production Level 6, HRM Level 6, ICT Technician Level 6,
    Marketing Level 6, Project Management Level 6, Supply Chain Management Level 6, Business
    Management Level 6, Construction Management Level 6, Automotive Engineering Level 6, Mechanical
    Production Technician Level 6, Mechatronics Level 6 and Electrical Engineering Level 6 (Power Option),

    Unit Code : AGR/CU/EXT/BC/01/6, AG/CU/PN/BC/01/6/A,


    CON/CU/BUT/BC/01/6, HO/CU/HP/BC/01/6, HRM/CU/BUS/BC/01/6, IT/CU/ICT/BC/1/6,
    BUS/MKT/BC/1/6, BUS/CU/PM/BC/01/6/A, BUS/CU/SC/BC/01/6/A, BUS/BM/BC/01/6 ,
    CON/CU/CM/BC/01/6, ENG/CU/AUT/BC/1/6, ENG/CU/ME/BC/1/06/A ,
    ENG/CU/MC/BC/01/6/A, ENG/CU/PO/BC/01/6

    UNIT OF COMPETENCY : COMMUNICATION SKILLS

    INSTRUCTIONS TO CANDIDATES:
    This assessment requires you to demonstrate competence against unit of competency:
    Communication skills.
    In this assessment, you will be required to answer written question
    You are allocated THREE (2) hours to attempt all the questions.
    You are provided with a separate answer booklet.
    Do not write on the question paper
    Marks for each question are indicated in the brackets [ ]
    TIME: 2 HOURS
    SECTION A: MULTIPLE CHOICE QUESTIONS [20 Marks]
    1. Which one of these is a communication skill?
    A. Talking at the same time as someone else
    B. Listening to what people say
    C. Putting your fingers in your ears
    2. What body language shows your Listening?
    A. Turning away from the speaker
    B. Nodding and making eye contact
    C. Looking out of the window
    3. If you don’t agree with someone else, what would you say?
    A. You are wrong
    B. I don’t agree
    C. Stop talking rubbish
    4. Which one of the following is not a good ethic?

    A. Accountability
    B. Acting with integrity
    C. None of the above
    5. Which of these is not a form of communication?
    A. Talking
    B. Washing
    C. Body language
    D. Listening
    6. The method used to communicate a message (talking, writing etc)
    A. Channel
    B. Colloquialism
    C. Communication
    D. Correspondence
    7. This is actively paying attention
    A. Hearing
    B. Verbal communication
    C. Listening
    D. Non-verbal communication
    8. Which of the following can be a barrier to communication?
    A. A hot room
    B. A sender using slang
    C. A student talking while the teacher is talking
    D. All of the above are barriers to communication
    9. When a person receives a message, it is their responsibility to provide the sender;
    A. Perception
    B. Feedback
    C. Non-verbal clues
    D. Self-concept
    10. In oral communication, what matters a lot is?
    A. What you say
    B. When you say it
    C. How you say it
    D. Where you say it
    11. In business, oral communication is suitable for;
    A. Discussing things
    B. Confusing workers
    C. Delaying the decision making process
    D. Recording things
    12. Letter, e-mail, telephone are examples of
    A. Encoding
    B. Channel
    C. Feedback
    D. Message
    13. The message may be misinterpreted because of;
    A. Distortions
    B. Distractions
    C. Noise
    D. Barriers
    14. Reading is a _____________ process
    A. Talking
    B. Listening
    C. Decoding
    D. Encoding
    15. In deciding which communication style to use when handling a conflict, it is important to
    consider which 3 things?
    A. The situation, the other person, and your goals for the resolution of the conflict
    B. The size of your opponent, your location, and the goals your opponent has in
    mind
    C. Your past successful attempts to resolve conflict, the other person and the amount
    of time to diffuse the situation
    D. How long you have known the other person, your ages, and the situation
    16. Which one of the following is a probing question?
    A. Is this what you said…?
    B. Did I hear you say…?
    C. What criteria did you use to…?
    D. None of the above
    17. Which one is odd one out?
    A. Listening
    B. Message
    C. Channel
    D. Feedback
    18. For communication to be complete, feedback should be provided
    A. True
    B. False
    19. In preparing for a presentation, the introduction should be catchy
    A. True
    B. False
    20. Decoding process is done by the sender
    A. True
    B. False

    SECTION B: STRUCTURED QUESTIONS [30 Marks]


    21. What is the role of communication in any organization? (3marks)
    22. What should a speaker keep in mind in planning a presentation? (3marks)
    23. List the types of reports (3marks)
    24. What is meant by horizontal communication? (2marks)
    25. What are the barriers in communication? (3marks)
    26. What is communication? (2marks)
    27. Etiquette is very crucial while communicating. Why is it important? (3marks)
    28. What are the characteristics of a group? (3marks)
    29. What are the characteristics of an effective communication? (3marks)
    30. What are gestures? Give an example (3marks)
    31. Communication is a two-way process. How is communication a two- way process?
    (2marks)

    SECTION C: EXTENDED QUESTIONS (50 MARKS)


    32. Communication is a complex process. With the aid of a clearly labelled diagram, explain the
    process of communication (8marks)

    33. There are different styles of group leadership. List and explain three styles of group
    leadership (6marks)

    34. For a presentation to be effective, there are several factors a good presenter should consider
    in developing the presentation. What are any four factors writing short notes in each? (8marks)

    35. There are several stages that must be followed in formation of any group. Explain any four
    stages of group formation? (8marks)

    36. When one needs to disseminate information in an organization, he/she must consider the
    appropriate strategy to use for communication to be effective. Explain three types of
    communication strategies. (6marks)

    37. There are different sources of information. Explain two sources of information giving an
    example in each (4marks)
    38. When one needs to communicate effectively, he/she must choose an appropriate form of
    communication to deliver the message to the target audience. Explain any three forms of
    communication (6 marks)

    39. There are different types of interviews. Explain any two types of interviews (4 marks)

    You might also like