Republic

of the

Philippines
Department of Education
Region VII, Central Visayas
Division of Cebu Province
DISTRICT OF ARGAO I

School : ARGAO NATIONAL HIGH SCHOOL Date: Week 1

Grade/Section : 12 ICT Subject Area: Computer Systems Servicing NC II

I. Curriculum The learners assess quality of received materials (TLE_IACSS9-

Guide: 12AQS-Ia-1)
II. Objectives:

Knowledge • Check the received materials against workplace standards and

specification Skills • Identify and isolate faulty materials related to work.

• Adheres to safety requirements and procedures while

Values/Attitude performing the task/s.

III. Subject Matter: Applying Quality Standards (AQS)

IV. References: Computer Systems Servicing NC II Curriculum Guide (CG) &
Computer Systems Servicing- Grade 11 Alternative Delivery Mode
Quarter 1 - Module 1: Applying Quality Standards First Edition, 2020
by Agcol, Jackielyn A., MSIT, Andilab, Cherry Mae A., et.al.
V. Procedure:

What I Know (Pre-Test)

Multiple Choice.
Direction: Select the best answer for each question. Write your answer on a separate sheet
of paper.
1. Which refers to the sets of rules that outline specification of dimensions, design of
operation, materials and performance, or describe quality of materials, products or
systems?
A. Workplac procedure C. Production Process
B. Standards D. Failure testing B
2. Which behaviour affects the quantity of work in the workplace?
A. Tardiness C. Customer dissatisfaction B. Negativism D. Failure to
follow instructions B
3. When should a safe working procedure be written?
A. When you have nothing else to do C. When the boss tells you to do so
 B. When designing a new task D. When there are tasks to be D
C.
eliminated
4. Which factor should be considered when choosing the right material for a certain
project?
A. Cost of material C. Popularity of the material
B. Brand of the material D. Source of the material B
5. Which is considered as the most important factor when choosing materials to buy?
A. cost C. quality
B. demand D. suitability C

6. Which task must be done first when receiving materials?

A. match the packing slip to the items received
B. sign the delivery form immediately
C. make an inventory report of the items received
D. check the items for any defects B
7. Which behaviour affects the quality of work?
A. Ana arrives in the workplace 10 minutes late.
B. Joseph used his sick leave to attend to his friend’s party.
C. Stephen did not follow the specifications ordered by the customer.
D. Shela is always involved in arguments with her co-workers. C
8. Which is an inappropriate physical behaviour?
A. Smoking in the workplace
B. Lack of flexibility in response to problems
C. Insubordination
D. Inappropriate or poor work methods D
9. Which refers to the process performed on a whole consumer product?
A. statistical control C. quality control
B. failure testing D. production process B
10. Which is a systematic approach to the elimination or reduction of rework, waste, and
losses in the production process?
A. Quality control C. Quality planning B. Quality improvement
D. Quality assurance A
11. Which is a system in manufacturing for maintaining standards?
A. Quality control C. Quality planning
B. Quality improvement D. Quality assurance D
12. Which refers to the process of identifying which quality standards to focus on and then
determine what to do?
A. Quality control C. Quality planning
 B. Quality improvement D. Quality assurance B

13. Which focuses on improving the production process?

A. Quality control C. Quality planning
B. Quality improvement D. Quality assurance B
14. Which refers to the direct one-on-one interaction between a consumer making a
purchase and a representative of the company that is selling it?
A. Customer-company relationship C. Customer service
B. Customer interaction D. Marketing process C
15. Which system or process is being implemented after the finished product is completed?
A. Quality assurance C. Quality planning
B. Quality control D. Quality improvement
A

Lesson

1
APPLYING QUALITY STANDARDS

What I Need to Know

LO 1 Assess Quality of Received Materials

1.1 Obtain work instruction in accordance with standard operating procedures

1.2 Check the received materials against workplace standards and specifications

1.3 Identify and isolate faulty materials related to work

1.4 Record and/ or report defects and any identified causes to the supervisor concerned in
accordance with workplace procedures
Readings 1.0

Assess Quality of Received Materials

The student must relate material properties to product and process quality. These are the
factors that must be taken into consideration when choosing the right material for their
components and assemblies:
1. Selection of material

Material selection is one of the most common tasks for design engineering. The ability to
assess the material’s impact on the performance of a product is crucial for reliable
performance. Sometimes, buyers are also considering the label or name of the company
which are producing great quality of materials and are known in the market. Examples are the
name HP for printer and Intel for some computer hardware.
2. Testing of material

The testing of material properties is widely understood to be the key to obtaining data for a
project, performing failure analysis, or understanding material interactions. Material testing
also provides information on the quality of incoming and outgoing products. Inspection test
equipment and techniques are demonstrated for a wide range of materials and assemblies
during the class. This provides the participants with both knowledge of the common failure
modes.
3. Cost of material

The cost of material is also considered when buying or selecting materials for a specific
project. The amount may vary but never taken for granted the quality and the reliability of the
material. Will you buy material which is less expensive but worst in quality? Will you buy
material which you cannot afford? People look for places which can meet their standards
and right cost for materials

Before planning and designing takes place, you should evaluate the material options
and system requirements

The characteristic of the materials to be used for specific project must be:
✓ of good quality
This is the most important factor when choosing materials to buy. Products with good
quality are long-lasting and safe to use because you know that it follows certain
standards before being commercialized.

✓ reliable
It means that you can be sure that it will perform its function well, will operate safely
and will give the best it could give.

✓ suitable for the application/purposes

Choose the materials which are very necessary to make the project possible. Making a
list of products/materials to buy is a good trait of a wise consumer. Products which are
not to be used must be crossed out.

✓ low cost
It doesn’t mean that you will choose for the less expensive one and exclude the
quality. Low cost means you can afford to buy the materials without hurting your
pocket and being assured of better quality.
 Exercise # 1
I. Enumerate the following. Use a separate sheet of paper in answering.
1. What are the three factors to be considered when choosing the right material?
Selection of Materials, Testing of Material, Cost of material
2. What are the three characteristics of materials to be used for specific project?
Reliable, low cost, suitable for the application/purposes

II. What does Good Quality mean?

Exercise # 2

DIRECTION: Choose 1 item you want to purchase based on the factors discussed in the
lesson. State your reasons why you choose it.

HP Deskjet 2620 EPSON L3110 3 in 1 Printer

Price: 3,705.00 Price: 7,500.00

Specifications: Specifications:
Inkjet printer
Inkjet printer Print, scan, copy
Print, scan, copy / Wireless Dye ink print resolution: 5,760 x
Printing resolution: 4800 x 1200 dpi color 1,440
Print speed: 7.5 ppm Black and Printing Resolution: 5760 dpi
5.5 ppm Color Print speed: 33 ppm Blk / 15 ppm colour
Print size: up to Legal size draft text
Scan and copy up to A4 size only Print size: up to Legal size
Scan and copy up to A4 size

CANON G1010 BROTHER DCP-T310 3IN1 Printer

Price: 4,800.00 Price: 7,900.00

Specifications: Specifications:
Inkjet printer
Refillable inkjet printer Print, scan, copy
Print only Print resolution: Up to 1,200 x
Print resolution: 4800 x 1200 dpi 2,400dpi
Print speed: up to 8.8ipm (mono) Print speed: 12ipm
/ 5.0ipm (colour) Print size: A4, Letter, Executive,
Print size: up to Legal A5, A6
size
 ITEM CHOSEN REASON
Brother dcp-t310 3in1 Printer Cuz it can print, scan, copy and Higher
resolution

Readings 1.1

Assess Quality of Received Materials

These are the things to be considered when:
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are destined on
tour department.

2. That you are receiving the materials indicated on the purchase order with regard to quantity
and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set-up of equipment are met.
B. Receiving Reports

Whenever goods are received: 1. The person receiving the goods must document, using the
administrative software, that all goods were received for each requisition before any payment
can be made to the vendor.

2. Any exceptions must be noted so that partial payments can be process or defective goods
can be returned.

C. Return of Merchandise

When the merchandise received is incomplete or defective, the supervisor will return the
materials to the supplier or to the store where it was bought and make arrangements with the
vendor for replacement.

D. Make an Inventory Report of the Materials

All materials received must be listed and be reported to monitor how many materials are
already on hand, purchased or damaged. Effective management checks are an important
means of providing assurance of the integrity and security of the benefit processes. They are
also useful in identifying training needs; indicating possible weaknesses in procedure and
ensuring the section meets its accuracy target set for Best Value Performance Indicators
purposes.

Assessment # 1

In this activity, your teacher will serve as the assessor. You are assigned as the Quality
checker for the Month of August. Make a Log Report and Assessment Report using the
delivered items below. Make sure you will record all the items listed and if they were in good
condition or not. Write your answer on a sheet of paper.

As a Quality checker, you will record the date of receipt, name of the materials purchased,
quantity, official receipt number, and sign your name afterwards. You will identify if the
materials are in good condition or damage and /or needing for replacements. This will be
recorded on the Assessment Report. After you have completed all the reports, the assessor
 will check if you have provided all the data needed in the reports.

Log Report (to be completed by the Quality checker)

Date O.R. # Item Name Quantity Signature Quality

Received Checker
August 9,2020 20256 Hard disk and 5 and 2 KENT Kent Gesoro
128mb GESORO
SDRAM
memory chips
August 9,2020 5623 Refill ink 10 KENT Kent Gesoro
cartridges GESORO
August 9,2020 12544 Ps/2 10 KENT Kent Gesoro
keyboard, 10 GESORO
Optic mouse, 2
Power supply
Aug 9,2020 20400 CD-Rom 2 KENT Kent Gesoro
drive GESORO

Quality Checker:

Item Name Total no. in good Total no. of errors Comments

condition
Hard disk 4 1 Need replacement
Refill ink cartridges 10 None None
Keyboard 7 3 Need replacement
2 CD-rom drive 2 NONE NONE

DELIVERED ITEMS

1. - Aug 9, 2020 - 5 Hard disk, 2 128MB SDRAM memory chips - Received

from Jun
Salcedo (PC chain), OR #20256 - Found out that 1 Hard disk has error need for replacement

2. - Aug 9, 2020 – 10 Refill ink cartridge from STARINK Shop, OR# 5623

3. - Aug 9, 2020 - 10 PS/2 keyboard, 10 Optic mouse, 2 power supply - Received from
Allan Rivera (Octagon), OR#12544 - 3 defective keyboard need replacement

4. - Aug 9, 2020 - 2 CD-Rom drive - Received from Jun Salcedo (PC Chain),
OR#20400

Assessment # 2
Answer the following questions. Write your answer on a separate sheet of paper.
1. What are the important tasks to be done during the receiving of materials? List two.
To check the material if good condition, Put it in the right place
2. What should a supervisor do when the items received are incomplete or defective?
Replace
3. Why is making an inventory report of the materials important?
It will rank your products in order by the amount of gross margin created over
last year
Prepared by:

ARNEL L. ENOC Verified by:

Teacher II

CRESENTE J. PINOL
School Principal I