TLE-CSS9 Computer

9
SELF-LEARNING MATERIAL
1
Computer System
TLE
Servicing
Development Team of the Module
Authors: JADE ELLONE T. LARA, MALL ZIANNE B. BATAN

Editor:
Reviewers:
Illustrator: Jade Ellone T. Lara, Mall Zianne B. Batan Layout
Artist:
Management Team: Gemma G. Cortez, Ed.D., CID - Chief
Leylanie V. Adao, EPS - LR
Joel D. Salazar, EPS In-charge
SDO Dasmariñas City
Guide in Using Learner’s Module
For the Parents/Guardian

This module is designed to assist you as the learning facilitator at
home. It provides you with activities and lesson information that the
learners need to accomplish in a distance learning modality.
For the Learner

This module is designed to guide you in your independent learning
activities at your own pace and time. This also aims to help you acquire
the competencies required by the Department of Education at the
comfort of your home.
You are expected to answer all activities on separate sheets of
paper and submit the outputs to your respective teachers on the time
and date agreed upon.
1
What I need to know?
Welcome to Lesson 1: Applying Quality Standards!

This lesson consists of (3) three learning outcomes. Each learning outcomes
contains activities supported by each performance task and activities. Are you
ready to take the challenge?
The module contains the following lessons.

Lesson 1 Applying Quality Standards
Assess quality of received materials
Assess own work
Engage in quality improvement

After going through this module, you are expected to:
1. Introduce the selection of material; and
2. Identify the testing and cost of material.
3
What is new?
Hi! You are about to start this module. Before anything else, take this SELF-
ASSESSMENT survey questionnaire. Answer the table below.
https://forms.gle/MBLu2GDNid4Ka6Wd8
Learning Outcome 1: Assess Quality of Received Materials
Can I…….. YES NO
Obtain instruction and work carried out with standard

operating procedures
Received materials are checked based on the workplace
standards and specifications
Identify and isolate defective materials related to work
Record and report defective materials to the concerned

person-in-authority in accordance with workplace
procedures
Observed safety precautions all the time
Well done! How many of those in the survey are you knowledgeable of the
competencies? Do you want to know more about this module? Then let’s proceed.
4
What I know?
Hello there! This part of the module is about the first learning outcome of the Lesson 1
which is Assess Quality of Received Materials. But before anything else, let us talk about quality.
Quality refers to the standard of comparison of a specific product to its kind. It serves as
basis for the customer or consumer to choose materials following specifications that may
help them in their daily life.
Standard refers to rules or guidelines in pertaining how a material should be use or process.
To further understand quality standard, let us watch the video Video 1:

Discover Quality and Standards with the Kiang Family:
https://www.youtube.com/watch?v=pfp7U0Qajgo
What is in?
Activity 1:
Direction: Answer the following questions.
Quiz
1. What are the factors to be considered in choosing the right material?

2. Give three characteristics of materials to be used for specific project?
3. What is quality standard?
5
What is it?
CHARACTERISTICS OF MATERIALS USED IN SPECIFIC PROJECTS

https://drive.google.com/file/d/1gGGuxObry2iOqNloeqVgR9xGKhVBnuJ8/view?usp
=sharing
SELECTION OF MATERIAL
• most common tasks for design engineering

• crucial for reliable performance
• buyers are also considering the label or name of the company which is
producing great quality materials and are known in the market
• Examples:
• Brand of printer: HP
• Computer Hardware: INTEL
TESTING OF MATERIAL
• key to obtaining data for a project, performing failure analysis, or

understanding material interactions
• provides information on the quality of incoming and outgoing products
• Inspection test equipment and techniques are demonstrated for a wide range of
materials and assemblies during the class
• provides the participants with both knowledge of the common failure modes
COST OF MATERIAL
• amount may vary but never taken for granted the quality and the reliability of
the material
• Will you buy material which is less expensive but of the worst quality?
• Will you buy material which you cannot afford?
• People look for places which can meet their standards and right cost for
materials to buy.
Characteristics of common materials for increased security is also a great factor in the
design and planning process.
• Evaluation of longevity criteria and assessment of site environmental factors

are vital to project planning.
• Specific knowledge about the project and general common sense must dictate
design and material selection.
• Although many materials can offer enhanced protection, often the most cost-
efficient and readily available material that provides reasonable life expectancy
for the project must be considered.
6
Before planning and designing takes place, you should evaluate the material options
and system requirements. Teachers should add several useful reference manuals to
their libraries such as installation of hardware, networking, troubleshooting as well as
basic PC Operation and Internet for additional information that the students may use
in their projects.
THE CHARACTERISTIC OF THE MATERIALS TO BE USED FOR SPECIFIC PROJECT MUST BE:
of good quality
• most important factor when choosing materials to buy
• long-lasting and safe to use because you know that it follows certain standards
before being commercialized
reliable
• perform its function well, will operate safely and will give the best it could give
suitable for the application/purposes
• necessary to make the project possible
• Making a list of products/materials to buy is a good trait of a wise consumer.
• Products which are not to be used must be crossed out.
low cost
• afford to buy the materials without hurting your pocket and assure better
quality
What is more?
Now that you are familiar with characteristics of materials used in specific projects, take this
SELF-ASSESSMENT survey questionnaire. Answer the table below. Or
answer the link below. https://forms.gle/MBLu2GDNid4Ka6Wd8


procedures
7
What I can do?
Activity 2:
Direction:
You do now understand how important is choosing the right material or equipment in a
specific project pertaining to a computer system.
These are the things to be considered when:
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are destined
on tour department.
2. That you are receiving the materials indicated on the purchase order with regard to
quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set-up of equipment are met.
B. Receiving Reports
Whenever goods are received:
1. The person receiving the goods must document, using the administrative software, that all
goods were received for each requisition before any payment can be made to the vendor.
2. Any exceptions must be noted so that partial payments can be processed or defective goods
can be returned.
C. Return of Merchandise
When merchandise is received which is incomplete or defective, the supervisor will return the
materials to the supplier or to the store where it was bought and make arrangements with the
vendor for replacement.
D. Make an Inventory Report of the Materials

All materials received must be listed and be reported to monitor how many materials are
already on hand, purchased or damaged.
Effective management checks are an important means of providing assurance of the integrity
and security of the benefit processes. They are also useful in identifying training needs;
indicating possible weaknesses in procedure and ensuring the section meets its accuracy
target set for Best Value Performance Indicators purposes.
The teacher will be the assessor. Students will be randomly assigned that will: 1.) act as
Quality Checker; 2.) responsible for monitoring and coordinating the checking arrangements
and; 3.) must generate reports when receiving the equipment.
The Quality checker will record the date of receipt, name of the materials purchased, quantity,
and official receipt number, signature of the person who bought the materials and signed his
name afterwards. The Quality checker will identify if the materials are in good condition or
damage and /or needing for replacements. This will also be recorded on his report. Feedback
8
Once the Quality checker has completed all the reports, the assessor will check if the Quality
Checker provides all the data needed in the report.
Example of Log Report (to be completed by the Quality checker)
Example of Assessment of Materials Received (to be completed by the Quality checker)
9
What else can I do?
Activity 2: TODAY I’LL BE A….
Task: You are assigned to be the Quality checker for the Month of May. Make a Log Report,
and Assessment Report using the following data below. Make sure you will record all the items
listed and if they were in good condition or not.
Download Template Here
1. September 9, 2020
5 Hard disk drive, 2 4GB DDRAM memory chips
Received from John Dela Cruz (PC Express), OR #201235
Found out that 1 Hard disk has error need for replacement

Refill ink cartridge from Dasma Ink Shop, OR# 35468

10 PS/2 keyboards, 10 wireless mouse, 2 power supply unit
Received from Allan Rivera (Octagon), OR#21400
3 defective keyboards need replacement

2 DVD-ROM drive
Received from John Dela Cruz (PC Express), OR#263574
Instructions:
a. Click Add a New Discussion Topic.
b. On the Subject field, enter the topic “Log Report and Assessment Report”
c. On the Message field, type your message as:
Sir/Ma’am:
Good day!
This is to submit the Log and Assessment Report of .
d. Attached files.
e. Click Post to Forum.
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LOG REPORT AND ASSESSMENT REPORT
11
What I have learned?
Activity 3: FROM HERE TO THERE
Task: Create your own log and assessment report of at least five (5) materials in
your home that you can assess if it is good or in bad condition. Cite at the bottom
of the table your reason why you choose that product and how can you relate it to
computer systems servicing?
Example:
Quality Checker: Juan Dela Cruz Date: 09/23/2020
Total no. in Total no.

Item Name Comments
Good Condition of Errors
Airconditioner 1 0 The appliance is
working properly
Notes :
_
_
_
_
_
_
_
Rubrics:
Content - 5
Accuracy – 5
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Answer
What’s New
*Answers may vary
procedures
What is In
*Answers may vary
What is More
*Answers may vary
What can I do
*Answers may vary
What else I can do

*Answers may vary
What I have learned

*Answers may vary
13
Reference
Additional Resources
Department of Education (May 2016). Computer Systems Servicing Curriculum Guide p. 9
Technical Education Skills Development Authority (December 2013) Computer Systems

Servicing Training Regulations p.14
References
Hofer,K.E (n.d.).Materials testing. Retrieved from
https://www.britannica.com/technology/materials-testing
Laboratory Testing Inc. (2020). WHY IS MATERIALS TESTING PERFORMED? Retrieved from
https://www.labtesting.com/why-is-materials-testing-performed/
School of Materials Science and Engineering (n.d.). Materials Testing. Retrieved from
http://www.materials.unsw.edu.au/tutorials/online-tutorials/1-materials-testing
Intertek (n.d.). Materials Testing. Retrieved from

https://www.intertek.com/testing/materials/
Bragg, S. (2018, October 16). Material Cost. Retrieved from

https://www.accountingtools.com/articles/2017/5/9/material-cost
Web Finance Inc. (2020) Material Cost. Retrieved from

http://www.businessdictionary.com/definition/material-cost.html
Kartalopoulos, S. (2003) Fault Detection and Reporting Strategy. Retrieved from

https://www.globalspec.com/reference/21564/160210/chapter-4-7-fault-detection-and-
reporting-strategy
Mohamed, A. (2009) Fault Detection and Identification in Computer Networks: A soft

Computing Approach Retrieved from https://www.semanticscholar.org/paper/Fault-
Detection-and-Identification-in-Computer-A-
Mohamed/556173e89e9564fda333938c63161b70672ab4cf#citing-papers
Videos
Gnbsgy. (2016, July 2). Discover Quality and Standards with the Kiang Family. Retrieved from
https://www.youtube.com/watch?v=CAQG5EqsHAM
Hernandez, E. April 2015, Receiving Goods. Retrieved from
https://www.youtube.com/watch?v=J7RmD2K8-p8
Stellietech (2015). Goods Received Note. Retrieved from

https://www.youtube.com/watch?v=mdMAY5aU-Rs
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You are now in the learning outcome 2 of Lesson 1 which is Assess Own
Work. In this module you are able to understand more about workplace
procedures and safety done in Computer Systems Servicing.
All is set! Let’s Go.

Assess own work
1. Determine workplace procedures;
2. Identify types and work-related errors; and
3. Apply work behavior result in performance problems.
15
What is new?
ASSESSMENT survey questionnaire. Take time to answer the table below.
Learning Outcome 2: Assess Own Work YES NO

Identify work performance in accordance with workplace
procedures
Checked completed work against workplace standards
Identify and Correct Errors
Documented and reported case of deviation from specific
quality standards, causes in accordance with the
workplace standard operating procedures.
16
What I know?
Hi! You are about to start this module. Before anything else, watch the video clip below.
Video 1: Safe Work Practices and Safe Job Procedures: Differences & Similarities
https://www.youtube.com/watch?v=D5IL8c5IU-A
Safe Work Practices Safe Job Procedures

- Over-all expectation or precautions to - lay out what step to take to safety
consider before carrying out any task perform a specific job or task
- vital when it comes to day to day - new workers who performing high
operation at any work site or facility hazard task
- set of guidelines or do’s or don’ts that - use to assess workers competence
outline that how to perform a specific a
job or task
- summarize any required workers
responsibilities and resources
- develop to ensure there is minimal risk
to people, equipment, materials and
environment
- made available to all of the workforce
- are made during orientation and safety
meetings
What is in?
Activity 2:
Let’s Watch This
Video 2: Computer Safety Procedures -

https://www.youtube.com/watch?v=RQqKOb-9vzA
1. Remove all power sources before working
2. Never touch anything if you are not sure
3. Do not remove ground connection to avoid electric discharge
4. Removed jewelry, badge, neck strap
5. Lift with your legs, not your back
6. Do not carry overweight items- use equipment
7. Do not use foam or water when electric fire
8. Use carbon dioxide, FM-200 and other dry chemicals from fire extinguisher
9. Use cable or Velcro to avoid trip hazards
10. Use safety goggles when you are doing printer repairs
11. Use air filter when you’re doing computer and printers with toner
12. Dispose old batteries and CRT tube with lead properly.
13. Recycle toner cartridge and return to its manufacturer for reuse.
14. Keep your workplace hazard free
15.Follow building and electrical codes for running cables
16. Follow environmental regulation regarding waste disposal.
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What is it?
Lecture 1: Workplace Procedures
Workplace Procedure is a set of written instructions that identifies the health and
safety issues that may arise from the jobs and tasks that make up a system of work.
A safe working procedure should be written when:

✓ designing a new job or task
✓ changing a job or task
✓ introducing new equipment
✓ reviewing a procedure when problems have been identified, example from an
accident or incident investigation
The safe working procedure should identify:

✓ the teacher for the task or job and the students who will undertake the task
✓ the tasks that are to be undertaken that pose risks
✓ the equipment to be used in these tasks
✓ the control measures that have been formulated for these tasks
✓ any training or qualification needed to undertake the task
✓ the personal protective equipment to be worn
✓ action to be undertaken to address safety issues that may arise while
undertaking the task
Following certain procedures is very important to perform a given operation. The table
below shows different elements and their corresponding performance criteria to be able
to identify occupational health and safety hazards, and assess risk, as well as follow
instructions and procedure in the workplace with minimal supervision. The students
will also be capable of participating and contributing to OHS management issues.
TYPES AND WORK-RELATED ERRORS
A. Quantity of work (untimely completion, limited production)

1. Poor prioritizing, timing, scheduling
2. Lost time
✓ Tardiness, absenteeism, leaving without permission
✓ Excessive visiting, phone use, break time, use of the Internet
✓ Misuse of sick leave
3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents
B. Quality of work (failure to meet quality standards)

1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of materials
5. Inappropriate or poor work methods
Work Behavior Which Result in Performance Problems
A. Inappropriate behavior (often referred to as "poor attitude")

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✓ Negativism, lack of cooperation, hostility
✓ Failure or refusal to follow instructions
✓ Unwillingness to take responsibility ("passing the buck")
✓ Insubordination
✓ Power games
B. Resistance to change
✓ Unwillingness, refusal or inability to update skills
✓ Resistance to policy, procedure, work method changes
✓ Lack of flexibility in response to problems
C. Inappropriate interpersonal relations

✓ Inappropriate communication style: over-aggressive, passive
✓ Impatient, inconsiderate, argumentative
✓ Destructive humor, sarcasm, horseplay, fighting
✓ Inappropriate conflict with others, customers, co-workers, supervisors
D. Inappropriate physical behavior

✓ Smoking, eating, drinking in inappropriate places
✓ Sleeping on the job
✓ Alcohol or drug use
✓ Problems with personal hygiene
Threatening, hostile, or intimidating behavior
What is more?
Now that you are familiar with assessing your own workplace, take this SELF-

procedures
19
What I can do?
Tasks/Activities (HP5) Drag and Drop
Activity 1: Quality or Quality

Write QN if the statement affects the quantity of work and QL if the statement affects
the quality of work.
1. Poor scheduling of work

2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction
4. Preventable accidents
5. Misuse of sick leave
6. Tardiness
7. Slow response to work requests
8. Break time
9. Excessive visiting
10. Spoilage and/or waste of materials
What else can I do?
Lecture 2: Quality Standards
Standards
- are sets of rules that outline specification of dimensions, design of operation, materials
and performance, or describe quality of materials, products or systems
- should cover the performance expectations of the product for particular applications
- provide at least minimum quality, safety or performance specifications so as to ensure
relatively uniform products and performance
- following standards may reduce the risk of error in working
Specific quality standards for:
1. Hardware
The durability of the work depends on the quality of its component parts and the assembly skills
of those who install it. If the best-quality products or hardware are used but are installed
incorrectly, the system will be a failure. The application of suitable hardware and products must
be supported by adequate levels of training of person who use them so that they can identify
and use only appropriate products. In judging a product or hardware, the person must consider
factors such as the following:
✓ Is the product or hardware under consideration suitable for the application or purpose?
✓ Will it be harmful to the health of the community in its normal use?
✓ Is there a risk of this hardware being released into the environment (e.g. the water) in the
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first instance or after the working life of the product or hardware has expired?
2. Production Process
In production process, checking of quality assurance must be highly considered. Quality
assurance covers all activities from design, development, production, installation, servicing and
documentation. This introduced the rules: "fit for purpose" and "do it right the first time". It
includes the regulation of the quality of raw materials, assemblies, products and components;
services related to production; and management, production, and inspection processes.
A. FAILURE TESTING
A valuable process to perform on a whole consumer product is failure testing, the operation of a
product until it fails, often under stresses such as increasing vibration, temperature and humidity.
This exposes many unanticipated weaknesses in a product, and the data is used to drive
engineering and manufacturing process improvements.
B. STATISTICAL CONTROL
Many organizations use statistical process control to bring the organization to Six Sigma levels
of quality, in other words, so that the likelihood of an unexpected failure is confined to six standard
deviations on the normal distribution. Traditional statistical process controls in manufacturing
operations usually proceed by randomly sampling and testing a fraction of the output. Variances
of critical tolerances are continuously tracked, and manufacturing processes are corrected
before bad parts can be produced.
C. COMPANY QUALITY
The company-wide quality approach places an emphasis on three aspects:
1. Elements such as controls, job management, adequate processes, performance and integrity
criteria and identification of records
2. Competence such as knowledge, skills, experience and qualifications
3. Soft elements, such as personnel integrity, confidence, organizational culture, motivation,
team spirit and quality relationships.
The quality of the outputs is at risk if any
of these three aspects are deficient in any way.
D. TOTAL QUALITY CONTROL

Total Quality Control is the most necessary inspection control of all in cases where, despite
statistical quality control techniques or quality improvements implemented, sales decrease.
As the most important factor had been ignored, a few refinements had to be introduced:
1. Marketing had to carry out their work properly and define the customer’s specifications.
2. Specifications had to be defined to conform to these requirements.
3. Conformance to specifications i.e. drawings, standards and other relevant documents, were
introduced during manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work imposed on them and holidays,
celebrations and disputes did not affect any of the quality levels.
5. Inspections and tests were carried out, and all components and materials, bought in or
otherwise, conformed to the specifications, and the measuring equipment was accurate, this is
21
the responsibility of the QA/QC department.
6. Any complaints received from the customers were satisfactorily dealt with in a timely manner.
7. Feedback from the user/customer is used to review designs.
8. Consistent data recording and assessment and documentation integrity.
9. Product and/or process change management and notification.
To conclude, the above forms are the basis from which the philosophy of Quality Assurance has
evolved, and the achievement of quality or the “fitness-for-purpose” is “Quality Awareness”
throughout the company.
4. Final Product
Table 1.2.1 shows the Quality System Elements required by ISO 9000 in the making of the final
product.
Quality System Contents

Requirements
Management Define and document commitment, policy and
responsibility objectives, responsibility and authority, verification
resources and personnel. Appoint a management
representative and conduct regular reviews of the
system.
Quality system Establish and maintain a documented quality system

ensuring that products conform to specified
requirements
Contract Review Ensure that customer's contractual requirements are
evaluated and met
Product development Plan, control and verify product development to ensure

that specified requirements are met
Document control System for control and identification of all documents

regarding quality, e.g. procedures, instructions, and
specifications
Purchasing Ensure that purchased products conform to specified
requirements
Product identification System to identify and control traceability of product at

and traceability all stages from raw materials through production to the
final product as delivered to the customer
Process control Ensure and plan the control of production which directly
effects quality by documented work instructions,
monitoring and control of processes
Inspection and Inspect and test incoming products, intermediate and
testing final product; establish product conformance to
specified requirements and identify non-conforming
products; maintain inspection and test records
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Inspection, Selection and control of equipment to ensure reliability
measuring and test and accuracy in measuring data
equipment
Inspection and test For the whole process the products shall be identified
status and clearly marked concerning test status, including
indication of conformance or non-conformance
Control of Identification, documentation, evaluation, isolation (if
nonconforming possible) and disposition of non-conforming products
products
Corrective actions Prevention of reoccurrence of failures (non-
conformance)
Handling, storage Protection of the quality of the product during hand-
packaging and ling, storage, packaging and delivery
delivery
Quality records Records, including those which demonstrate that the
specified requirements have been met, shall be control-
led and maintained
Internal Quality Regular, planned internal audits shall be carried out,
Audits documented and recorded to verify the effectiveness of
the quality system
Training Training requirements at all levels shall be identified
and the training planned, conducted and recorded
Cleaning and Although not required by the ISO 9000 standards,
Disinfection these two points should be given special attention in all
food companies
Personal hygiene
4. Customer Service
-the assistance and advice provided by a company to those people who buy or
use its products or services
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Activity 3: True or False
Write T if the statement is correct and F if the otherwise. (H5P)
1. Standards are set of rules that describe quality of materials, product or system.
2. Quality assurance does not cover all the activities from design, development, up
to documentation.
3. Customer service is a series of activities designed to enhance the level of
customer satisfaction.
4. Customer service is not important in the company’s customer value proposition.
5. The durability of the work does not depend on the skills of those who install it.
Congratulations! You may now proceed to the next activity.
D. Engagement (Performance Task) (Mix and Match)
Activity 4: Use a T-Chart to compare and contrast the activities of a student against workplace
procedure. Write your answer on a sheet of paper.
Similarities Differences
e.g. schedule of subject area activities academic application of activities
24
Activity 6: Let’s Do it Your Way
Scenario: You are at home right now, how can you apply safe work procedures in
your actual settings at home and how can relate that to computer system servicing?
25
Answer
What’s New
*Answers may vary
procedures
What is More
*Answers may vary
What can I do
*Answers may vary
What else I can do

TRUE OR FALSE
1. T
2. F
3. T
4. F
5. F
What I have learned

*Answers may vary
26
Reference
Technical Education Skills Development Authority (December 2013) Computer Systems

Servicing Training Regulations p.14
References
Health and Safety Authority (n.d.) Safety and Health Management System. Retrieved from
https://www.hsa.ie/eng/Topics/Managing_Health_and_Safety/Safety_and_Health_Manage
ment_Systems/
University of Minnesota (n.d.) Dealing with Performance Problems. Retrieved from

https://humanresources.umn.edu/performance-management/performance-problems
Infrastructure Health and Safety Association (n.d.) Safe Work Practices /Safe Job Procedures.
Retrieved from https://www.ihsa.ca/resources/safe_practices_procedures.aspx
Industrial Development Fund, (n.d.) SAFE WORK PROCEDURES. Retrieved from

http://idfnsw.org.au/safe-work-procedures
https://www.merriam-webster.com/dictionary/standard
Santa Clara University, (n.d.) Computer Hardware Standards.Retrieved from

https://www.scu.edu/technology/computing-services--support/support-
standards/computer-hardware-standards
Graphic Product Staff (n.d.) QUALITY CONTROL IN MANUFACTURING Retrieved from

https://www.graphicproducts.com/articles/quality-control-in-manufacturing/
Taekuchi H. et al (2020). Quality Is More Than Making a Good Product. Retrieved from
https://hbr.org/1983/07/quality-is-more-than-making-a-good-product
Science Direct ,(2020). Product Quality Standards. Retrieved from

https://www.sciencedirect.com/topics/agricultural-and-biological-sciences/product-
quality-standards
WHAT IS FAILURE TESTING; WHY IS IT IMPORTANT? Retrieved from

http://businessknowledgesource.com/manufacturing/what_is_failure_testing_why_is_it_im
portant_026277.html
Sharma, L. (2019, September 16). Error, Defect, and Failure. Retrieved from
https://www.toolsqa.com/software-testing/istqb/error-defect-failure/
American Society for Quality (n.d). WHAT IS STATISTICAL PROCESS CONTROL? Retrieved
from https://asq.org/quality-resources/statistical-process-control
27
InfinityQS (n.d.). What is Statistical Process Control (SPC)? Retrieved from
https://www.infinityqs.com/resources/what-is-spc
Gurau,A. et al, (2015, February 7) Why is Quality so important for an organization? Retrieved
from https://www.cmc-global.org/content/why-quality-so-important-organization
Srinivasan,A et al (April 2014) Creating a Culture of Quality Retrieved from

https://hbr.org/2014/04/creating-a-culture-of-quality
Dean, E. (n.d.) Total Quality Control from the Perspective of Competitive Advantage.
Retrieved from http://spartan.ac.brocku.ca/~pscarbrough/dfca1stmods/dfc/tqc.html
https://www.britannica.com/topic/Total-Quality-Control
American Society for Quality (n.d). WHAT IS THE ISO 9000 STANDARDS SERIES? Retrieved
from https://asq.org/quality-resources/iso-9000
Dedhia, N. (n.d.) The Basics of ISO 9000. Retrieved from

https://www.qualitydigest.com/oct/iso9000.html
Grant, M. (2019, September 10). Customer Service. Retrieved from

https://www.investopedia.com/terms/c/customer-service.asp
Videos
ACSASafety, (2017, May 29). Safe Work Practices and Safe Job Procedures: Differences &
Similarities? Retrieved from https://www.youtube.com/watch?v=D5IL8c5IU-A
Professor Messer (2013, February 4). Computer Safety Procedures - CompTIA A+ 220-801:
5.1 Retrieved from https://www.youtube.com/watch?v=aaE0ePh7zSo
28
You are now in the Learning Outcome 3 of Lesson 1 which is Engage in quality
improvement.
Quality refers to the characteristics of a product or service that bear on its ability
to satisfy stated or implied needs. It also refers to a product or service free of
deficiencies. The quality of a product or service refers to the perception of the
degree to which the product or service meets the customer's expectations. Quality
has no specific meaning unless related to a specific function and/or object.
Quality is a perceptual, conditional and somewhat subjective attribute.

Assess own work
1. Familiarize quality improvement and processes; and
2. Identify quality management terms.
29
What is new?
ASSESSMENT survey questionnaire.
Learning Outcome 3: Engage in quality improvement YES NO

Carries out work in accordance with process improvement
procedures
Monitor performance of operation or quality of service to
ensure customer satisfaction
30
What I know?
Video: Quality Management System:https://www.youtube.com/watch?v=WgtBHMxxEaI
Structured collection of policies, procedures, processes and their associated

responsibilities. These are integrated so that working harmoniously within a system to achieve
its quality vision, mission of the organization. It is mostly saved into an electronic format.
Advantages of QMS
1. Simplify – sites visit, hearing the voice of customers, improve communication, complaint
handling
2. Clarify – roles and responsibilities, suppliers, customers – understands internal
processes, staff training, continuous improvement
3. Control – linking what the industry aims to achieve, enable to control the process, drives
the identification of opportunities for improvement
31
What is in?
Activity 1: CHOOSE THE BEST FOR ME
Instruction: Create a diagram that will best represent given scenario. Draw the diagram
in the box provided.
Example:
Scenario- Number of buyers of gadgets for online class
No. of Buyers of Gadgets for

Online Class
30
20
Laptop, 25 Desktop
10
Computer, 15 Tablet, 10 Smartphone, 8
0
Laptop Desktop Tablet Smartphone
Computer
Scenario 1: Steps in Installing a Software
Scenario 2: List of materials of a Computer System per quantity
Rubrics:
Content – 5
Relativity - 5
38
What is it?
Lecture 1: Quality Improvement

The dimensions of quality refer to the attributes that quality achieves in Operations
Management:
Quality <-> Dependability <-> Speed <-> Flexibility <-> Cost

✓ Quality supports dependability
✓ Dependability supports Speed
✓ Speed supports Flexibility
✓ Flexibility supports Cost.
In the manufacturing industry it is commonly stated that “Quality drives productivity.”

Improved productivity is a source of greater revenues, employment opportunities and
technological advances. The best way to think about quality is in process control. If the
process is under control, inspection is not necessary. However, there is one
characteristic of modern quality that is universal. In the past, when we tried to improve
quality, typically defined as producing fewer defective parts, we did so at the expense of
increased cost, increased task time, longer cycle time, etc.
Quality Management Terms:

Quality Improvement can be distinguished from Quality Control in that Quality
Improvement is the purposeful change of a process to improve the reliability of achieving
an outcome.
Quality Control is the ongoing effort to maintain the integrity of a process to maintain
the reliability of achieving an outcome.
Quality Assurance is the planned or systematic actions necessary to provide enough
confidence that a product or service will satisfy the given requirements for quality.
Quality and Task-Completion Checking
With development teams of two or three in daily contact and frequently exchanging
views and criticisms, detailed, written quality and task-completion checking procedures
may be felt to be unnecessary. Procedures still need to be agreed and the results need
to be documented. The need to check quality and task completion applies at all stages
of the development process but is underlined especially during the prototype validation
stages.
The importance of documenting checks applies whatever the size of the team and
whatever the complexity of the software. In the production of assets, this may involve
checking to confirm the following:
✓ that all the asset files listed in the product specification document have been
produced;
✓ that files are correctly named;
✓ that files are the correct byte size or near the projected file size (examining the file-
sizes in a directory listing can be helpful in identifying problem files which are
either much too large or much too small);
✓ that files are the correct resolution (screen-size and bit depth in the case of
graphics; duration, sampling frequency and bit-depth in the case of sound files);
39
✓ that the quality of files displaying on the target monitor or heard on target
listening equipment is acceptable
Quality Improvement Processes
Manufacturers can choose from a variety of tools to improve their quality

processes. The trick is to know which tools to use for each situation and increasing the
sophistication of the tools in the repertoire.
Easy to implement and follow up, the most commonly used and well-known
quality process is the plan/do/check/act (PDCA) cycle. Other processes are a takeoff of
this method, much in the way that computers today are takeoffs of the original IBM
system. The PDCA cycle promotes continuous improvement and should thus be
visualized as a spiral instead of a closed circle.
Another popular quality improvement process is the six-step PROFIT model in

which the acronym stands for:
P = Problem definition.
R = Root cause identification and analysis.
O= Optimal solution based on root cause(s).
F = Finalize how the corrective action will be implemented.
I = Implement the plan.
T = Track the effectiveness of the implementation and verify that the desired results
are met.
If the desired results are not met, the cycle is repeated. Both the PDCA and the
PROFIT models can be used for problem solving as well as for continuous quality
improvement. In companies that follow total quality principles, whichever model is
chosen should be used consistently in every department or function in which quality
improvement teams are working.
Once the b asic problem-solving or quality improvem ent process is understood,

Source:
the addition of q uality tools can make the process pr https://www.mindtools.com/media/Diagram
oceed more quickly and
systematically. Se ven simple tools can be used by any profe ssional to ease the quality
s/PDCA2017.jpg
improvement process: flowcharts, check sheets, Pareto diagrams, cause and effect
diagrams, histograms, scatter diagrams, and control charts.
40
The key to successful problem resolution is the ability to identify the problem,
use the appropriate tools based on the nature of the problem, and communicate the
solution quickly to others. Inexperienced personnel might do best by starting with the
Pareto chart and the cause and effect diagram before tackling the use of the other tools.
Those two tools are used most widely by quality improvement teams.
FLOWCHARTS
Flowcharts describe a process in as much detail as

possible by graphically displaying the steps in proper
sequence. A good flowchart should show all process steps
under analysis by the quality improvement team, identify
critical process points for control, suggest areas for further
improvement, and help explain and solve a problem.
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/9/91/LampFlowchart.svg/120
0px- LampFlowchart.svg.png
CHECK SHEETS
Check sheets help organize data by category. They

show how many times each particular value occurs,
and their information is increasingly helpful as more
data are collected. More than 50 observations should
be available to be charted for this tool to be really
useful.
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/3/3a/Check_sheet_for_motor_as
sembly.svg/1200px-
PARETO DIAGRAMS
A Pareto diagram puts data in a hierarchical order

which allows the most significant problems to be
corrected first. The Pareto analysis technique is used
primarily to identify and evaluate nonconformities,
although it can summarize all types of data. It is
perhaps the diagram most often used in management
presentations.
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/9/93/Pareto_chart_of_titanium_investment_cas
ting_defects.svg
41
CAUSE AND EFFECT DIAGRAMS
The cause and effect diagram is sometimes called an

Ishikawa diagram after its inventor. It is also known as
a fish bone diagram because of its shape. A cause and
effect diagram describes a relationship between
variables. The undesirable outcome is shown as
effect, and related causes are shown leading to, the
said effect. This popular tool has one severe limitation,
however, in that users can overlook important,
complex interactions between causes. Thus, if a
problem is caused by a combination of factors, it is
difficult to use this tool to depict and solve it.
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/a/af/Cause_and_effect_diagram_for_def
ect_XXX.svg/1200px-
HISTOGRAMS
The histogram plots data in a frequency distribution

table. What distinguishes the histogram from a check
sheet is that its data are grouped into rows so that the
identity of individual values is lost. Commonly used to
present quality improvement data, histograms work
best with small amounts of data that vary considerably.
When used in process capability studies, histograms
can display specification limits to show what portion of
the data does not meet the specifications.
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/c/c3/Histogram_of_arrivals_per_minute.svg/1200px-
SCATTER DIAGRAMS
A scatter diagram shows how two variables are related

and is thus used to test for cause and effect
relationships. It cannot prove that one variable causes
the change in the other, only that a relationship exists
and how strong it is. In a scatter diagram, the
horizontal (x) axis represents the measurement values
of one variable, and the vertical (y) axis represents the
measurements of the second variable.
42
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/a/af/Scatter_diagram_for_quality_characteristic_XXX
.svg/120
CONTROL CHARTS
A control chart displays statistically determined upper

and lower limits drawn on either side of a process
average. This chart shows if the collected data are
within upper and lower limits previously determined
through statistical calculations of raw data from earlier
trials
Image Source:
https://upload.wikimedia.org/wikipedia/commons/thumb/9/93/Xbar_chart_for_a_paired_xbar_and_R_chart.svg/1200
px-
43
What is more?
Now that you are familiar with the lesson, take this SELF-ASSESSMENT survey
questionnaire. Answer the table below.

procedures
Well done! Let’s us proceed to other activities.
44
What I can do?
Activity 1: CHOOSE THE BEST FOR ME
Instruction: Create a diagram that will best represent given scenario. Draw the diagram
in the box provided.
Example:
Scenario- Number of buyers of gadgets for online class
No. of Buyers of Gadgets for

Online Class
30
20
Laptop, 25 Desktop
10
Computer, 15 Tablet, 10 Smartphone, 8
0
Laptop Desktop Tablet Smartphone
Computer
Scenario 1: Steps in Installing a Software
Scenario 2: List of materials of a Computer System per quantity
Rubrics:
Content – 5
Relativity - 5
45
What else can I do?
Activity 2: EVALUATE ME
Provided with the needed tools, testing devices and materials in improving quality
processes, classify them using a check sheet to determine their condition.
SCREW DRIVER LONG NOSE PLIERS SOLDERING IRON

Image Source: Image Source: Image Source:
https://hisandhershomesteading https://hisandhershomesteading https://www.build- electronic-
.files.w .files.w circuits.com/wp-
ordpress.com/2011/06/100_151 ordpress.com/2011/06/100_15 content/uploads/2014/04/sol
8.jpg 18.jpg dering- iron-red.jpg
LAN TESTER
Image Source:
https://www.fcnet.pl/media/catalog/prod
uct/cache/1/thumbnail/800x800/9df78e
ab33525d08d6e5fb8d27136e95/t/e/test
er-okablowania-rj45-rj11-rj12-02.jpg
MULTITESTER
Image Source:
https://upload.wikimedia.org/wi
kipedia/
commons/d/db/YX360TRF%28
Sanwa
%29.JPG
MOTHERBOARD
Image Source:
https://cdn.mos.cms.futurecdn.
net/huP
qttWtKcwWXfQPJdRpkQ.jpg
POWER SUPPLY UNIT

Image Source:
https://www.custom-
build-
HARD DISK DRIVE computers.com/image-
Image Source: files/failing-power-
https://i.pinimg.com/originals/b9/ supply.jpg
91/d3/
b991d3d6344a42bc2459d9514
70d18fc
.png
46
CONDITION
Tools Good Defective

1.
2
3
Testing devices
1.
2
Materials
1.
2
3
47
Activity 3: COME BACK HOME
Instruction: Cite tools, materials and equipment available at your home that you can determine its
condition and what is its relation of those to computer systems servicing?
Rubrics:
Content – 10
Relativity - 10
48
Answer
What’s New
*Answers may vary
procedures
What is More
*Answers may vary
What can I do
*Answers may vary
49
Reference
Department of Education (May 2016). Computer Systems Servicing Curriculum

Guide p. 9
Technical Education Skills Development Authority (December 2013) Computer

Systems Servicing Training Regulations p.14
References
Sondalini, M. (n.d.) What is Quality? What does Quality Mean? How do You Know
When You Have Quality? Retrieved from https://www.lifetime-
reliability.com/cms/free-articles/work-quality-assurance/what-is-quality/
Sam Houston State University, (n.d.) Lesson 1 The Definition(s) of Quality. Retrieved
from https://www.shsu.edu/~mgt_ves/mgt481/lesson1/lesson1.htm
Freeman, G. (2019, February 1). What is Quality Management and Why Does it
Matter? Retrieved from https://www.qualitymag.com/articles/95237-what-is-
quality-management-and-why-does-it-matter
Health Education England, (n.d.) What is Quality Improvement (QI)? Retrieved from
http://www.wessexdeanery.nhs.uk/quality_improvement/what_is_quality_improve
ment.aspx
American Society for Quality (n.d). QUALITY ASSURANCE & QUALITY CONTROL.
Retrieved from https://asq.org/quality-resources/quality-assurance-vs-control
Quality Improvement Processes: The Basics and Beyond (n.d) Retrieved from
https://www.smartsheet.com/quality-improvement-process
American Society for Quality (n.d). WHAT IS THE PLAN-DO-CHECK-ACT (PDCA)

CYCLE? Retrieved from https://asq.org/quality-resources/pdca-cycle
American Society for Quality (n.d). WHAT IS A FLOWCHART? Retrieved from

https://asq.org/quality-resources/flowchart
Lucid Software Inc. (n.d.) What is a Flowchart Retrieved from

https://www.lucidchart.com/pages/what-is-a-flowchart-tutorial
Six Sigma Daily, (2013). Check Sheets: Five Basic Types Retrieve from
https://www.sixsigmadaily.com/check-sheets-five-basic-types/
American Society for Quality, (n.d). WHAT IS A PARETO CHART? Retrieved from
https://asq.org/quality-resources/pareto
50
Smart Draw (n.d.). Cause and Effect. Retrieved from
https://www.smartdraw.com/cause-and-effect/
Math is Fun, (2019). Histograms. Retrieved from

https://www.mathsisfun.com/data/histograms.html
American Society for Quality, (n.d). CONTROL CHART. Retrieved from

https://asq.org/quality-resources/control-chart
American Society for Quality, (n.d) SCATTER DIAGRAM. Retrieved from

https://asq.org/quality-resources/scatter-diagram
Images
Flowchart [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/9/91/LampFlowchart.
svg/1200px-LampFlowchart.svg.png
Check_sheet_for_motor_assembly [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/3/3a/Check_sheet_for
_motor_assembly.svg/1200px-
Pareto_chart_of_titanium_investment_casting_defects [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/9/93/Pareto_chart_of_
titanium_investment_casting_defects.svg
Cause_and_effect_diagram_for_defect_XXX [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/a/af/Cause_and_effect
_diagram_for_defect_XXX.svg/1200px-
Histogram_of_arrivals_per_minute [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/c/c3/Histogram_of_arr
ivals_per_minute.svg/1200px-
0px-Scatter_diagram_for_quality_characteristic_XXX [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/a/af/Scatter_diagram_
for_quality_characteristic_XXX.svg/120
Xbar_chart_for_a_paired_xbar_and_R_chart [Online Image]. Wikipedia.

https://upload.wikimedia.org/wikipedia/commons/thumb/9/93/Xbar_chart_for_a
_paired_xbar_and_R_chart.svg/1200px-
Mind Tools Plan-Do-Check-Act (PDCA) Retreived from:

https://www.mindtools.com/media/Diagrams/PDCA2017.jpg
SCREW DRIVER
Image Source:
https://hisandhershomesteading.files.wordpress.com/2011/06/100_1518.jpg
LONG NOSE PLIERS

51
Image Source:
https://hisandhershomesteading.files.wordpress.com/2011/06/100_1518.jpg
SOLDERING IRON
Image Source: https://www.build-electronic-circuits.com/wp-
content/uploads/2014/04/soldering-iron-red.jpg
MULTITESTER
Image Source:
https://upload.wikimedia.org/wikipedia/commons/d/db/YX360TRF%28Sanwa%2
9.JPG
LAN TESTER
Image Source:
https://www.fcnet.pl/media/catalog/product/cache/1/thumbnail/800x800/9df7
8eab33525d08d6e5fb8d27136e95/t/e/tester-okablowania-rj45-rj11-rj12-02.jpg
MOTHERBOARD
Image Source:
https://cdn.mos.cms.futurecdn.net/huPqttWtKcwWXfQPJdRpkQ.jpg
HARD DISK DRIVE

Image Source:
https://i.pinimg.com/originals/b9/91/d3/b991d3d6344a42bc2459d951470d18fc.
png
POWER SUPPLY UNIT

Image Source: https://www.custom-build-computers.com/image-files/failing-
power-supply.jpg
Videos
Quality Management System Retrieved from

https://www.youtube.com/watch?v=WgtBHMxxEaI
Srivastava,S. (2016, May 13) Quality Improvement

https://www.youtube.com/watch?v=02ndmvYSwNE
52
Welcome to Lesson 2: Performing Computer Operations!

This lesson consists of (6) six learning outcomes. Each learning outcomes contains activities
supported by each performance task and activities. Are you ready to take the challenge?
The module contains the following lessons. Lesson

2 Performing Computer Operations
Plan and prepare for the task to be undertaken
Input data into computer
Access information using computer
Produce output/ data using computer system
Use basic functions of a www-browser to locate information
Maintain computer equipment and systems
1. Introduce the computer system; and
2. Identify the computer parts and its peripherals
3
What is new?
Learning Outcome 1: Plan and prepare for task to be undertaken

Determine requirements of task in accordance with the
required output
Select appropriate hardware and software according to task
assigned and required outcome
Plan a task to ensure that OHS guidelines and procedures are
followed
Follow client-specific guidelines and procedures
Apply required data security guidelines in accordance with
existing procedures
Well done! How many of those in the survey are you knowledgeable of? Let’s know
proceed to the video.
4
What I know?
Hey! This part of the module is about the first learning outcome of the Lesson 2 which is
Plan and prepare for task to be undertaken.
Let’s Watch This

Video 1: What does what in your computer? Computer parts Explained
https://www.youtube.com/watch?v=ExxFxD4OSZ0
5
What is in?
Activity 1: KNOW ME
Direction: Identify the following components of the computer.
6
5
7
What is it?
Parts of a Computer System

1. Computer Case – stores all the components of the computer
Image Source:
https://i.pcmag.com/imagery/reviews/03QOR4l
s tWhRxYsx4jXS5qh-
19.fit_lpad.size_624x364.v_1569476361.jpg
2. Power Supply Unit– gives electricity for the computer system
Image Source:
https://sc02.alicdn.com/kf/HTB1ImrkasfrK1RkS
n b4q6xHRFXaw.jpg
3. Motherboard- composed all the circuits and components of the computer system
Image Source:
https://ae01.alicdn.com/kf/H099f4a1e56ed499
c ad2f0f2c1807fc84e/ASUS-P7H55-M-LE-
original-motherboard-LGA-1156-DDR3-
boards- for-I3-I5-I7-16GB-mainboard.jpg
8
4. Central Processing Unit (CPU) – also called processor
-central part of the computer where the data is
processed
Image Source:
https://www.techspot.com/articles-
info/2000/images/2020-04-06-image-
9.jpg
5. Hard Disk Drive – often called hard drive

-serves as secondary storage for data
Image Source:
https://attn.ph/images/thumbnails/1715/1200/detailed/2/wd40purz.jp
g
6. Random Access Memory (RAM) – also called memory

- stores data for quick access
- volatile memory which stores data when there is an
electricity
Image Source: https://cdn.hswstatic.com/gif/ram-ch.jpg
7. Graphics Card – also called graphics processing unit (GPU)

- connected to the video graphics port on the motherboard
where it displays text and on the monitor
Image Source:
https://cf.shopee.ph/file/ae356b7ce06f816b568682e
e 9a0a35e3
Image Source: https://specials-

images.forbesimg.com/imageserve/5d654851fead2 9
8
0008924763/960x0.jpg?cropX1=0&cropX2=1500&cr 9
opY1=185&cropY2=1310
What is more?
Now that you are familiar with the different parts of the computer, take this SELF-

required output
Select appropriate hardware and software according to
task assigned and required outcome
Plan a task to ensure that OHS guidelines and procedures
are followed
existing procedures
Well done! Let’s us proceed to other activities.
10
What I can do?
Activity 2: CONNECT ME!

Direction: Draw a specific item in your house the best describes the following
given components of the computer system.
Computer Parts Item/Equipment inside your house
Typewriter
e.g. Keyboard
Motherboard
Hard Disk Drive
Random Access Memory (RAM)
System Case
Central Processing Unit (CPU)
Motherboard
Graphics Card
11
Activity 3: ITS ABOUT ME
Direction: Based from the Activity 2: Connect Me! what is the most important part of the computer
system? How will you relate the function of your chosen component of the computer to your
experience as a computer system servicing student? Present your answer inside the box.
Rubrics
Relativity - 5
Content - 5
Creativity - 5
12
13
Answer
What’s New
*Answers may vary
required output
Select appropriate hardware and software according to
task assigned and required outcome
Plan a task to ensure that OHS guidelines and procedures
are followed
existing procedures
What is In
1. Computer case
2. Power supply
3. Motherboard
4. Central Processing Unit
5. Hard Disk Drive
6. Random Access Memory
7. Graphics Card
What is More
*Answers may vary
What can I do
*Answers may vary
14
Reference
The Computer System. Retrieved from https://peda.net/kenya/ass/subjects2/computer-

studies/form-1/the-computer-system
The Window Club (2020, March 8) What are the main components of a Computer system?.
Retrieved from https://www.thewindowsclub.com/what-are-the-main-components-of-a-
computer-system/
15
You are now in the learning outcome 2 of Lesson 2, which is Input data into
computer.
In this module you are able to understand more about workplace procedures and
safety done in Computer Systems Servicing. All is set! Let’s Go.
Computer software a program that enables a computer to perform a specific task, as

opposed to the physical components of the system (hardware). This includes application
software such as a word processor, which enables a user to perform a task, and system
software such as an operating system, which enables other software to run properly, by
interfacing with hardware and with other software.
Lesson 2 Performing Computer Operations

1. Know relevant information about system software;
2. Recognize the characteristics of a typical user interface of GUI; and
3. Understand the basic features of system software.
16
What is new?
Hi! You are about to start this module. Before anything else, take this SELF- ASSESSMENT
survey questionnaire.
Learning Outcome 2: Input data into computer YES NO

Enter the data into the computer using appropriate
program/application in accordance with company
procedures
Check the accuracy of information and save the
information in accordance with standard operating
procedures
Store inputted data is in storage media according to
requirements
Perform work within ergonomic guidelines
17
What I know?
Hey! This part of the module is about the second learning outcome of the Lesson 2 which is
Input data into computer.
Let’s Watch This

Types of Software: https://www.youtube.com/watch?v=HkQKTkw6-Rw
18
What is in?
Activity 2: Classify me
Instruction: Identify the following whether SYSTEM SOFTWARE OR APPLICATION
SOFTWARE.
1. 2. 3. 4.
5. 6. 7. 8.
19
What is it?
Common Types of Computer Software
Computer Software is the languages of the computer. And like the human languages, there are
many different computer languages. Essentially, Computer software can be divided into three
main groups depending on their use and application these are:
1. System software or Operating System software

These are software used by the computer to translate inputs from various sources into a
language a machine can understand. Basically the System software or the operating system
software coordinates the different hardware components of a computer. There are many OS in
the market. The most popular OS are from the stable of Windows, Microsoft has migrated to
Vista, its latest offering in the market. It may come as a surprise to some that there are other
operating systems used by others. Among these UNIX is use for large office setups with
extensive networking.
2. Application software
- use to interact with computer.
-Popular example of application software are the Microsoft office suite which include
word, excel, and PowerPoint. We have use this application extensively. Internet explorer,
Mozilla Firefox is two applications software used to access the internet.
-also provides support to the physical components of computers. System software
coordinates all external devices of computer system like printer, keyboard, displays etc.
- used for commercial purpose
-widely used in educational, business and medical fields. Computer games are the most
popular forms of application software. Industrial automation, databases, business software and
medical software prove to be of great help in the respective fields.
Educational software is widely used in educational institutes across the globe
20
What is more?
Now that you are familiar with the common types of computer software, take this SELF- ASSESSMENT
survey questionnaire. Answer the table below.

procedures
procedures
Store inputted data is in storage media according to requirements
21
What I can do?
Activity 2: What is your USE?

Direction: Write the use of the following software.
Software Use
1. Google Chrome
2. Microsoft Office
3. Avast Antivirus
4. Adobe Photoshop
5. Microsoft Windows
22
Based from the activity you have accomplished for this module, what is the most familiar to you? How will
you apply it to your life as a computer system servicing student?
Rubrics
Content – 5
Relativity - 5
23
24
Answer
What’s New
*Answers may vary
procedures
procedures
Store inputted data is in storage media according to
requirements
What is In
1. Microsoft Windows
2. Adobe Photoshop
3. Mozilla Firefox
4. Android OS
5. Microsoft Office
6. Google Chrome
7. Avast Antivirus
8. Apple IOS
What is More
*Answers may vary
What can I do
*Answers may vary
25
Reference
Technical Education Skills Development Authority (December 2013) Computer Systems Servicing
Training Regulations p.14
References
Singh, Vi. (2020, Different Types of Software with Examples. Retrieved from:
https://squareboat.com/blog/different-types-of-software-with-examples
Thakur, Dinesh (n.d.) What is System Software? – Definition Retrieved from:

https://ecomputernotes.com/fundamental/disk-operating-system/system-software?
26
You are now in the Learning Outcome 3 of Lesson 2 which is Access information using
computer.
Files plays an important part in the computer system. The user cannot access,
retrieve or save a document without a file.

Plan and prepare for the task to be undertaken Input data
into computer

1. Explain what is a file, filename and folder; and
2. Organize files, and folders.
27
What is new?
Hi! You are about to start this module. Before anything else, let have first a open- group
discussion
Learning Outcome 3: Access information using YES NO

computer
Select correct program/application based on job
requirements
Access program/application containing the information
required according to company procedures
Select, open, and close desktop for navigation purposes
Carry out keyboard techniques in line with OHS
requirements
28
What I know?
Hey! This part of the module is about the third learning outcome of the Lesson 2 which is
Let’s Watch This

Video: Computer Skills Course: File Management, Part 1
https://www.youtube.com/watch?v=k-EID5_2D9U
29
What is in?
Activity 2: Familiarize Me!

Direction: Group each file given to its respective folders.
Music Photo Video Document
ClimateChange.docx Avenger.mp4 MoreandMore.mp3 Sana.jpg
Birthday.psd Final.xls Maria.wma Rooftop.png Avatar.avi
30
What is it?
What is a file?
A file can be a word processing document, photo, video, audio clip, etc.
Image source: https://www.online-tech-tips.com/wp-

content/uploads/2008/05/generic-
icon.jpg.optimal.jpg
What is a File name?

File name helps the user identify the content of a file. File name contains file extension.
File extension are letter and number refers to the type of file the computer understand.
Filenam File extension
Image source: https://www.howtogeek.com/wp-

content/uploads/2017/03/img_58b8a4f84142d.png
31
Screenshot from the video: https://www.youtube.com/watch?v=k-EID5_2D9U
What is a folder?
A folder is used to organize the files. Also refer as directory.
Image Source: Screenshot from Laptop using Snipping Tool (Jade Lara)
32
What is more?
Now that you are familiar with folders and files, take this SELF-ASSESSMENT survey questionnaire.
Answer the table below.

computer
requirements
Access program/application containing the information required
according to company procedures
requirements
33
What I can do?

Direction: Group each file given to its respective folders.
ClimateChange.docx Avenger.mp4 MoreandMore.mp3 Sana.jpg
Birthday.psd Maria.wma Rooftop.png Avatar.avi
Final.xls
34
Activity 3: Organize or Disorganize
Direction: From your house settings, create a table wherein you are able to show the application of folder
and files.
For example:
School Files Personal Files House Files
Rubrics
Content – 10
Relativity –10
Activity 4: STEP ONE, STEP TWO

Direction: Based from your Activity 3: What is the most essential part of organizing file and
folders?Draw your step by step procedure of applying it at home.
Rubrics
Content – 10
Relativity –10
35
36
Answer
What’s New
*Answers may vary
computer
requirements
Access program/application containing the information
required according to company procedures
requirements
What is In
Avenger.mp4 Rooftop.png Maria.wma ClimateChange.docx

MoreandMore.mp3 Sana.jpg Avatar.avi Birthday.psd
Final.xls
What is More
*Answers may vary
What can I do
*Answers may vary
37
Reference
Technical Education Skills Development Authority (December 2013) Computer Systems Servicing
Training Regulations p.14
References
Definition - What does File mean? (n.d.) Retrieved from

https://www.techopedia.com/definition/7199/file
Folder Terminology (Directories) (n.d.) Retrieve from

https://www.pcmag.com/encyclopedia/term/folder
38
You are now in the Learning Outcome 4 of Lesson 2 which is produce output/ data
using computer system.
Storages are peripherals that you could use to keep or save those work or
information that you have done on the computer.

Plan and prepare for the task to be undertaken Input data
into computer

1. Know the most common output devices and other peripherals;
2. Compare the main types of memory storage devices; and
3. Work with programs.
39
What is new?
Hi! You are about to start this module. Before anything else, let have first a open- group
discussion
Learning Outcome 4: Produce output/ data using YES NO

computer system
Process entered data using appropriate software
commands
Print out data as required using computer hardware/
peripheral devices in accordance with standard operating
procedures
Transfer files and data between compatible systems using
computer software, hardware/peripheral devices in accordance
with standard operating procedures
40
What I know?
Hey! This part of the module is about the fourth learning outcome of the Lesson 2 which is
Let’s Watch This

Video: Basic Computing Skills
https://www.youtube.com/watch?v=DwsKeoXOa9I
Video: Basic Output and Storage Devices

https://www.youtube.com/watch?v=74YuS4IuywQ
41
What is in?

Direction: Write the missing letters in the box.
1. These are peripherals used to store or keep your work done

in the computer.
S T R E S
2. These are objects connected to the computer that performs

other work that basic parts can not handle.
P E I P E L S
3. This disk drive device allows you to insert

and remove a floppy disk.
F O P
4. It transfers graphics and text from your computer to paper. It is

also an output device.
R I E R
5. It is similar to the floppy diskette, it also stores data and you can
retrieve data from it. It has more storage area
compared to floppy disks.
C D
6. It holds the operating system for the computer (like

Windows 95/98), programs (like Microsoft Word), and
documents.
A R D I
7. It allows you to listen to sounds or music on the

computer.
S E K
42
What is it?
PERIPHERALS
There are other parts or devices that can be connected to the computer. These other
devices are called peripherals. A peripheral is an object attached to a computer to
help it perform some necessary work which other part can not handle. Peripherals also
form the hardware component.
STORAGES
Storages are peripherals that you could use to keep or save

those work or information that you have done on the
computer. Storages come in different kinds whether in
sizes or in its capacity to hold big information.
☺ Floppy Disk
One of the objects the computer stores information on is called a floppy disk.
This consists of a plastic casing enclosing a thin piece of plastic. The plastic has a
coating of magnetic particles onto which the information is written in magnetic
code.
For this reason, it is important to keep all disks

away from magnets and magnetic devices.
☺ CD-ROM Disc
A compact disc (CD) is similar to the floppy diskette, it also stores data and you
can retrieve data from it. CD has more storage area compared to floppy disks.
43
☺ Hard Disk
The hard disk and the hard disk drive are packaged as a unit and are usually
referred to as the "hard drive." They are permanently placed inside the computer.
The hard disk holds the operating system for the computer (like Windows
95/98), programs (like Microsoft Word), and documents.
The hard drive stores many more times the

amount of information than can be stored
on a CD or floppy disk.
DRIVES
Drives are also peripherals that are commonly used as tools to store data and
information. It is also called input and output devices. Drives help the in inputting
your work and also displaying it on other devices.
☺ CD – ROM Drive
The CD-ROM drive is an optical drive that reads

information from a compact disc.
☺ Floppy Disk Drive
A floppy disk drive is a common tool on your computer. It allows you to insert
and remove a floppy disk, which is a magnetic medium used for storing data.
PRINTERS
A printer is also a peripheral connected to the computer.

A printer transfers graphics and text from your computer to paper. It is also an output
device.
44
SPEAKERS
Aside from the printer, drives and storages another

peripheral that can be connected to the computer is the
speaker. It allows you to listen to sounds or music on the
computer. A speaker is also an output device.
Saving and Opening a File
Figure 0-1
The Save As
dialog box
Figure 0-2
The Open dialog
box
Look in list
Select the drive or folder where
you want to save the file.
Displays files located in the

selected drive or folder
File name text box

Type the name you want to
save your file as here.
Figure 0-1
Look in list
Select the drive or folder where
the file you want to open is
located.
Displays files located in the
selected drive or folder—select
the file you want to open here
The letter file
Figure 0-2
45
Once you have created something in a program, you must save the file if you ever
want to use it again in the future. When you save a file, you’re transferring it from
your computer’s memory (which is erased when you close the program) to Save button
the computer’s local disk (which is permanent and not erased when you close Other Ways to
the program). In this lesson, you will learn how to save a file and then open, or Save:
retrieve it from the local disk.
• Select File →
Save from the
1. Click the Save button on the Standard toolbar. menu.
The Save As dialog box appears, as shown in Figure 0-1. You must
give your file a name and specify where you want to save it. First, tell the
computer you want to save the file in your Practice folder.
2. Navigate to and open your practice folder or floppy disk.
Your computer stores information in files and folders, just like you store
information in a filing cabinet. To open a file, you must first find and open the
folder where it’s saved.
The Save dialog box has its own toolbar that make it easy to browse through your
computer’s drives and folders. Two controls on this toolbar are particularly helpful:
• Look In List: Click to list the drives on your computer and
the current folder, then select the drive and/or folder whose contents you want to
display.
• Up One Level button: Click to move up one folder.

If necessary, follow your instructor’s directions to select the appropriate drive and
folder where your practice files are located.
Next, you need to give your file a name.
3. Click the File name text box.
The File name box is where you give your file a name.
NOTE: Filenames can Close
be up to 255 characters button
long and contain
letters, numbers, and some symbols. You can’t use the symbols " \ / : * |
< > in a file name.
4. Type Letter in the File name text box.
This will save the document you created in a file named “Letter” in the floppy
disk.
5. Click Save to save your document to the floppy disk.
The floppy disk hums as i
your computer saves the n
Letter file to it. s
t
NOTE: You can e
also save a
any files d
you’ve
created to o
your f
computer’s
local disk— a
which is
normally f
where most l
people save o
their files, p
46
py disk. Open button
Now that you’ve saved Other Ways to
the file to a disk, you Open a File:
can safely close
• Select File →
WordPad Open from the
or even turn off the menu.
computer, knowing that
your WordPad “Letter”
file is stored and can be
retrieved whenever you
want to work on it again.
6. Close the WordPad
program by clicking its
Close button.
The WordPad program closes. Now, make sure the Letter document you created and
saved in WordPad is still there.
7. Start the WordPad program again.
Once you have started WordPad, you will need to open the Letter document you saved.
47
8. Click the Open button on the Standard toolbar.
The Open dialog box appears, as shown in Figure 0-2. The Open dialog box is very
similar to the Save dialog box—except you specify the name and location of the file you
want to open.
9. If necessary, navigate to your practice folder or floppy disk.
The Open dialog box will display any WordPad files that have been saved in the practice
folder or floppy disk. Here’s how to select a file you want to open.
10. Click the Letter file.
Shading appears over the Letter file, indicating it is selected.
11. Click the Open button to open the selected file.
The Letter document appears in the WordPad window.
When you open a file, instead of selecting a file and clicking the Open button, you can save a
half-second or so by simply double-clicking the file you want to open.
Printing a File
Figure 0-3
The Print dialog
box
Figure 0-3
This lesson will show you how to send whatever you’re working on to the printer. Printing
is one of the easiest things to do in Windows.
Other Ways to Print: 1. Select File

• Click the Print button if it → Print
appears on the toolbar. from the
• Press <Ctrl> + menu.
<P>. Th
e
Pri
nt
dia
log
bo
x
ap
pea
rs,
48
as shown in Figure 0-3.
The Print dialog box
may differ depending on
the program you’re
using, but it should
usually contain the
options listed in Error!
Reference source not
found..
2. Click OK.
Windows sends the document to the
printer.
49
What is more?
Now that you are familiar in producing output and data, take this SELF-ASSESSMENT
survey questionnaire. Answer the table below.

computer system
commands
procedures
computer software, hardware/peripheral devices in
accordance with standard operating procedures
50
What I can do?
Activity 2:
Direction: Identify if the given device is used for outputting or storing. Put on the table
according to their categories.
OUTPU STORAGE
T
C.P.U. keyboard diskette

printer CD Rom monitor
hard disk mouse speaker
51
Activity 3: Identification
Fill in the blanks.
1. Storages, drives, printers and speakers are .
2. A peripheral is an object connected to the .
3. A transfers graphics and text from your computer to paper.
4. Printers and speakers are device.
5. are called input and output devices.
6. allows you to listen to music or sounds on the computer.
7. The is an optical drive that reads information from a compact disc.
8. A prints result on a paper.
9. is a storage that is placed permanently inside the computer.
10. allows you to insert and remove floppy disk.
52
53
Answer
What’s New
*Answers may vary
computer system
commands
procedures
computer software, hardware/peripheral devices in
accordance with standard operating procedures
What is In
1. STORAGES
2. PERIPHERALS
3. FLOPPY
4. PRINTER
5. CDROM
6. HARD DISK
7. SPEAKER
What I can do
OUTPU STORAGE
T
speaker diskette
monitor CD Rom
C.P.U.
printer
hard disk
monitor
54
1. Peripherals
2. Computer
3. Printer
4. Output
5. Drives
6. Speakers
7. CD drive
8. Printer
9. ROM memory
10. Floppy drive
55
Reference
Basic Concepts in IT). ECDL Approved Courseware Syllabus Version 3.0 p. 9-10, 19
Microsoft® Computer Basics Student Edition Advanced, Center for Integration of

Technology in Education p.9
56
You are now in the Learning Outcome 5 of Lesson 2 which is use basic functions of a
www-browser to locate information.
Unless you’ve been living on a deserted island for the past five years, you already
know that the Internet is the biggest thing to happen to computers since well,
computers! You can’t ignore it—the Internet is not going away and it’s already
changing the world we live in. Fortunately, for the most part, the Internet is
incredibly easy to use. Even the most computer-phobic users seem to feel right at home
on the Internet.
This chapter explains the ins and outs of the Internet. If you’ve ever spent a
sleepless night wondering exactly what the Internet is and how it got started, you’ll
finally learn it all. Then you’ll learn how to get your computer connected to the
Internet and how to surf the Web using the Windows XP Internet Explorer.
You’ll also learn some useful tips like how to search for information, how to save your
favorite Web pages so that you can easily come back to them later, and how to change the
Web page that first appears when you connect to the Internet.
Finally, you’ll learn how to download software, and send and receive e-mail.


1. Understand the concept of internet;
2. Connect and find a specific web page; and
3. Browse and search the web.
57
What is new?
Hi! You are about to start this module. Before anything else, answer the SELF-
ASSESSMENT survey questionnaire.
Learning Outcome 5: Use basic functions of a www- YES NO

browser to locate information
Establish information requirements for internet search
Launch browser
Load search engine
Enter appropriate search criteria/ or URL of site
Follow relevant links to locate required information
Bookmark useful pages and print as required
58
What I know?
Hey! This part of the module is about the fifth learning outcome of the Lesson 2 which is
Let’s Watch This

Video: What is a website?
https://www.youtube.com/watch?v=vzdA66d6xDs
Video: What is Internet?

https://www.youtube.com/watch?v=Dxcc6ycZ73M
Video: Computer Basics: Connecting to the Internet

https://www.youtube.com/watch?v=hMX6dVa61t0
Video: Browser Basics

https://www.youtube.com/watch?v=FxirRVJWUTs
Video: How to use the internet

https://www.youtube.com/watch?v=-Q08tftUJ30
59
What is in?
Activity 2: Answer Me!
Direction: Choose the correct answer.
1. A Web server is:

A. The world’s largest supercomputer that contains and runs the Internet.
B. A computer that stores Web pages and that is always connected to the Internet.
C. A computer that acts as a gateway between your office network and the
Internet.
D. A waiter at a restaurant for spiders.
2. A Home page is the first Web page you see when you connect to the Internet.
(True or False?)
3. Which button on Internet Explorer’s toolbar brings you back to the page you
last viewed?
A. Home
B. Stop
C. Refresh
D. Back
4. Which of the following statements is NOT true?

A. Internet Explorer keeps a history of visited Web pages for 20 days.
B. A search engine lets you search for Web pages for topics that interest you.
C. Eudora is an e-mail program that comes with Windows XP.
D. You can download and save images from a Web page onto your computer.
5. When you’ve finished writing a letter in Outlook Express, clicking the Send button
on the toolbar will instantly send the message to its destination (True or False?)
6. Which of the following statements is NOT true?

A. When you reply to a message, Outlook Express includes the content of the original
message to make it easy for the recipient to know which message you’re replying
to.
B. E-mail messages can contain files, such as pictures and word processing
documents called attachments.
C. You can send anonymous e-mail using the Blind Carbon Copy (Bcc) field.
D. You can save a list of Web pages you visit frequently in Internet Explorer’s
Favorites list.
60
What is it?
Introduction to the Internet
Figure 0-1
WWW
The Internet is
the largest
network in the
world, consisting
of millions of
computers, all Headlines
over the world, all
connected
together. Amazo
WWW
Figure 0-2
Web pages are n
stored on Web Figure 0-1
servers—
computers that are Figure 0-2
permanently
connected to the
Internet.
The Internet is the largest computer network in the world. It consists of millions of
computers all over the planet, all connected to each another.
Terminology and Concepts
World Wide Web (WWW) vs. the Internet

• The World Wide Web (WWW) is just a small part of the Internet as a whole. The Internet
relates to all the hardware and software involved, and as well as including the WWW, also
includes FTP (File Transfer Protocol), email and newsgroups.
The WWW is basically the text and pictures that you can view using a Web
Browser, such as Microsoft Internet Explorer.
HTTP (Hypertext Transfer Protocol)

• HTTP stands for Hypertext Transfer Protocol. This is the language your Web Browser uses
to request pages & graphics from the Web server. You do not need to worry about the
details; it is just useful to know what this is. You can see that your Web Browser is using the
HTTP protocol when it is shown at the start of a Web address such as
http://www.google.com
HTML
• Short for Hypertext Markup Language. This is a format used by many web sites and can
be used to display and format text and pictures on the web.
61
URL (Uniform Resource Locator)
• The URL (Uniform Resource Locator) is just another name for a Web address. The URL
consists of the name of the protocol (usually HTTP or FTP) followed by the
62
address of the computer you want to connect to, e.g. a URL of
http://www.microsoft.com would instruct your Web Browser to use the HTTP
protocol to connect to the Microsoft Web site.
Hyperlinks
• A hyperlink is a piece of text (or a picture) on a Web page, which when clicked on will
automatically:-
- Take you to a different part of the same page

- Take you to a different page within the Web site
- Take you to a page in a different Web site
- Enable you to download a file
- Launch an application, video or sound
Text which is underlined normally indicates a hyperlink. By default these text links
are normally displayed in blue.
• When you move the mouse pointer over a hyperlink, it changes to the shape of a hand.
ISP (Internet Service Provider)

• If you want to connect to the Internet, you need to subscribe via an Internet Service
Provider. The ISP gives you a connection to the Internet either via your telephone line or
via a special digital high speed line. An example of a popular ISP is AOL (America On-
Line).
FTP (File Transfer Protocol)

• FTP is just a way of transferring data from one place to another over the Internet. It is often
used for downloading large files from a Web site. You do not really need to know anything
about how it works, in most cases you will click on a link within a Web page, and your Web
Browser (such as Microsoft Internet Explorer) will take care of the FTP transfer for you, all
you have to decide is where to store the file that you wish to download.
In many cases people who write and maintain Web sites will use an FTP program to send
the data which makes up a Web site, from the hard disk on which it was created, to a Web
server computer.
There any many FTP programs available such as Cute FTP, an evaluation copy of which
can be downloaded from www.cuteftp.com
Web sites and URLs

• A Web site is simply data which is stored on a WWW server and which can be freely
accessed by people 'surfing the Web'. For instance, Microsoft has a Web site, from which
you can download information and software. The trouble is that you need to know the
address of the Web site; in much the same way as if you want to phone someone you have
to know his or her phone number. The address of a Web site is given by something called
its URL (Uniform Resource Locator). The structure of the URL is very precise. For
instance, if you wish to use your Web
63
Browser to visit the Microsoft Web site you would have to use the URL:
http://www.microsoft.com
Thus if you wish to visit the Web site of the company that produced this training material
you would use the URL:
http://www.cheltenhamcourseware.com
Due to the very large number of organizations who now have Web sites, you can also use a
search engine, in which you can enter a word or phrase connected with what you wish to
find and it will then display sites which match the information which you have entered.
The results can be overwhelming, however. A recent search using the search words "PC
courseware" displayed a list of a million sites containing these words!
Web Browser
• Web browsing applications include ‘Internet Explorer’ (from Microsoft) and
‘Netscape Navigator/Communicator’. In both cases there are many different
versions, and you will find that the later versions offer much more versatility, as well as a
better range of built-in features. The Web Browser allows you to view Web pages.
More information about search engines: http://www.searchenginewatch.com
Cookies
• Some Web sites can store hidden information about you on your hard disk using cookies.
This information is stored in small text file. Cookies can be useful, for instance, a site may
store your preferences about a Web site, so that when you re- visit the site your preferences
can be accessed automatically. Cookies are used by some Web sites to identify you; this
saves you having to “log in” to the Web site each time you visit.
More information: http://www.cookiecentral.com
Internet cache
• Each time you display a Web site within your Web Browser, a copy of the information (both
text and pictures) is saved on your hard disk. The reason for this is that the next time you
want to re-visit the site; the information is quickly loaded from the copy on your hard disk,
rather than slowly from the actual Internet site.
As pictures are stored in the cache, if you are visiting a site which has many separate Web
pages, with say a company logo on each page, then all subsequent pages from that site will
load a little faster as the logo graphics will load from the cache, not via the Internet.
Internet Search Engines
To search the Internet, you use what are called Internet search engines. These are easily
accessed via your Internet browser (i.e. Microsoft Internet Explorer or Netscape
Navigator/Communicator). Within the search engine, you enter a word or phrase and it will
retrieve documents from the Internet based on the information you typed in.
64
International search engine examples include:
Alta Vista http://www.altavista.com
Excite http://www.excite.com
HotBot http://www.hotbot.com
Infoseek/GO http://www.go.com/
Lycos http://www.lycos.com
MetaCrawler http://www.metacrawler.com
MSN Internet Search http://search.msn.com
Web Crawler http://www.webcrawler.com
Yahoo http://www.yahoo.com
UK specific search engine examples include:

The UK Index http://www.ukindex.co.uk/uksearch.html
UK Plus http://www.ukplus.co.uk
Yell - UK Yellow Pages http://www.yell.co.uk
G.O.D. a UK Search Engine http://www.god.co.uk
Lycos UK http://www.lycos.co.uk
Infoseek UK http://www.infoseek.co.uk
65
Search the Web
`
Figure 0-3
You can search the
Web with Internet
Explorer’s
integrated search
function.
Your search results
Figure 0-4 appear here.
You can search

the Web with
Yahoo.
Figure 0-3 Enter a word or phrase you want to search for

here and click Search.
Enter a word or phrase

you want to search for
here and click search.
Figure 0-4
The Internet’s greatest strength is also its greatest weakness: with so much information—
literally millions of Web pages—it can be extremely difficult to find what you’re looking for.
Fortunately, there are many search engines that catalog the millions of Web pages on
the Internet so that you can find Web pages on topics that interest you. There are many
search engines available on the Internet—you’ve probably heard of some of the more popular
ones, like Yahoo, Excite, and HotBot. In this lesson, you’ll learn how you can search the Web
to find information on the topics you specify.
1.Make sure your Web browser is open so you are connected to the
Search button Internet.
2. Click the
Search
button on
the
toolbar.
A
Searc
h
pane
appe
66
ars on the left side of
Internet Explorer, as
shown in Figure 0-3. This
is where you specify what
you want to search for.
3. Click the Search box and type in the word or phrase you want to search for.
For better search results, use complete sentences or several keywords that describe what
you’re looking for. For example, typing “Where can I find a good
oyster restaurant in Chicago?” would yield better results than simply “oysters”.
67
4. Click Search.
The Security Alert
dialog box may appear
(it appears any time
you send information
over the Internet, Search
unless you check the Box
“In the future do not
show the warning”
check box). If it does,
you can safely click
OK.
Microsoft Internet
Explorer returns a
list of Web pages,
ranked by relevance,
that contain the
word or phrase you
specified. You may
have to scroll down
to view the entire
list.
5. Click the Web page
you want to view.
Are you finding mostly irrelevant information in your search results? Then you may
have to refine your search. For example, a search on the word “Windows” may
result in links to “Anderson ® Windows,” “Stained Glass Windows,” and “Microsoft
Windows”, while a search on the phrase “Microsoft Windows” will result in links
to “Microsoft Windows.” Some search engines will let you search within your
results. For example, you could do a search for “Microsoft Windows” and then
further refine your search by searching the results for the word “Networking.”
6. Click the Search button to close the search panel.
You don’t have to click Microsoft Internet Explorer’s search button to look for
information on the Web—you can also go directly to a search engine’s Web site and
specify what you want to look for there. Table 0-1: Popular Search Engines on the Web
is by no means a definitive inventory of the dozens of search engines that are currently
available on the Web, but it lists the best and most popular Web search engines and
their Web addresses.
Table 0-1: Popular Search Engines on the Web

Site Web Description
Address
AltaVis www.altavist Operated by Digital, AltaVista claims to
ta a.com catalog and index more Web pages than any
other search engine.
Excite www.excite.c Excite has a powerful, highly rated search

om engine, and it also has one of the best
customizable home pages on the Internet.
68
Google www.google. Google is consistently ranked as the best and
com most relevant search engine. However, it
doesn’t contain many other features other
than search.
Hotbot www.hotbot. Though not as popular as some of the others,

com HotBot consistently ranks as one of the best,
most relevant search engines.
Lycos www.lycos.c Lycos is another powerful search engine,

om especially if you’re looking for information
in formats other than Web pages, such as
MP3 sound files.
69
Site Web Description
Address
Yahoo www.yahoo. The mother of all Web pages, Yahoo is actually
com more of a directory service than a search
engine, but it makes it very easy to find topics,
especially if you’re new to the Internet.
70
What is more?
Now that you are familiar with the internet, take this SELF-ASSESSMENT survey
questionnaire. Answer the table below.

Launch browser
Load search engine
71
What I can do?
Activity 2:
Direction: Answer the following questions. Give at least 1-2 sentences only.
1. What is the term WWW short for?

2. What is the Internet and how is it useful?
3. What is the difference between the Internet and the WWW?
4. What is an Internet search engine?
5. List examples of commonly used search engines.
72
Activity 3: Do It!
Table1: What Can I do on the Internet?

Task Description
Send and Exchanging electronic mail (or e-mail) is the most used
Receive E- and most popular feature on the Internet. Just like
mail regular paper mail, you can send and receive e-mail
with people around the world, as long as they have
access to a computer and the Internet. Unlike regular
paper mail, e-mail is usually delivered to its destination
almost instantly.
Browse the The World Wide Web is what most people think of
World Wide when then think of the Internet—although it’s really
Web only a part of the Internet. The World Wide Web is an
enormous collection of interconnected documents
stored on Web servers all over the world. The World
Wide Web has information on every subject
imaginable.
Join online Newsgroups are discussion groups on the Internet that
discussions you can join to read and post messages to and from
with people with similar interests. There are thousands of
newsgroups newsgroups on topics such as computers, education,
romance, hobbies, politics, religion, and more.
Chat with Chatting lets you communicate with people on the
other online Internet instantly—no matter how far away they are!
users Most chats are text- based, meaning you have to type
when you converse with people on the Internet. A
growing number of chats have voice and even video
capabilities—all without having to pay long distance
changes.
Download You can download pictures, demo programs, patches
software and drivers for your computer, and many other types
of files and save them to your computer.
Listen to music You can listen to sound on the Web, such as radio
and watch stations, or music by your favorite artists.
videos
73
74
Answer
What’s New
*Answers may vary
Launch browser
Load search engine
What is In
1. B.
2. TRUE
3. BACK
4. B.
5. TRUE
6. D.
What I can do
*Answers may vary
75
Reference
Basic Concepts in IT). ECDL Approved Courseware Syllabus Version 3.0

Technology in Education
76
You are now in the Learning Outcome 6 of Lesson 2 which is maintain computer
equipment and systems.
The most important thing that you store on your computer is information.
Often the contents of a hard disk can represent years of work. If the hard disk stops
working one day you could lose all those years of work. For this reason it is VITAL that
you take regular backups of the information that is stored on the computer.

1. Know the purpose of backing up computer files; and
2. Protecting your computer.
77
What is new?
Hi! You are about to start this module. Before anything else, let have first an open- group
discussion
Learning Outcome 6: Maintain computer equipment YES NO

and systems
Implement procedures for ensuring security of data, including
regular backups and virus checks in accordance
with standard operating procedures
Implement basic file maintenance procedures in line with the
standard operating procedure
78
What I know?
Hey! This part of the module is about the 6th learning outcome of the Lesson 2 which is
Let’s Watch This

Video: 10 Tips for Basic Computer Maintenance and Security
https://www.youtube.com/watch?v=9aFVjvCJcbk
79
What is in?

Direction: Answer the following questions. Write at least 1-2 sentences only.
• What are computer viruses?

• How do viruses infect PCs?
• How might you protect your PC against virus threats?
80
What is it?
Security
Organizin When you think about it you have

g your a computer containing many
computer
for more programs and also a large amount
efficient of data that you have created, then
backups it is only the data that really needs
to be backed up. If you create a
folder structure that contains only
data then only this directory (plus
any sub-directories of this
directory) needs to be backed up.
Beware of You should perform backups at night. If you backup your computer
‘open files' during the day (when you are using programs on the computer)
then any program or data files that are in use at the time of the
backup will not be backed up. The backup program will skip these
'open'
files.
Passwords If your computer has a password that prevents other users from
accessing it then do NOT give this password to anybody else. Do
not write the password on a card and prop this up next to the
monitor and above all do not attempt to hide your access passwords
on the underside of your desk (this is the first place most criminals
would look if trying to break into your system). Make sure you do not
forget
your passwords; in many cases, data cannot be recovered once
the password is lost.
The When you are using a Windows based system it is important to

Importance
of shutting remember that just switching off the computer or losing power due to
down your a power cut (power outage) can cause loss of data. To protect
computer
against this, you should save your work regularly. Many programs
have a facility that automatically saves your work, say every 10
minutes (or any time interval that you specify).
Some operating systems, such as the later versions of Windows 95

and also Windows NT have a facility that will automatically detect
that the computer was not properly shut down the last time it was
used. If this situation is detected, then a special recovery program
will be run that will attempt to fix any damage caused by the power
cut.
You MUST always use the shutdown command (located on the

Start menu) to close down the operating system, before switching
off the
81
power.
82
Things • Good ventilation
computer • Clean environment
s like • Stable, vibration free surface
Things • Dust
to avoid • Drinking and eating over the keyboard
• Heat, Cold
• Moisture
• Do not move the system while its switched on, doing so could
damage the hard disk inside the machine.
• Do not just switch the computer off at the mains! Follow the
correct shutdown procedure or data could be lost.
• Do not place objects on top of monitors. This could block the
ventilation holes and cause it to overheat.
• Do not place floppy disks near monitors. Monitors produce a
strong electromagnetic field, which can damage floppy disks
What to If you are working within a large organization, you should be

do if the aware of the company’s policy if the computer suddenly breaks
compute down.
r breaks Many large companies has a special computer support
down department and you should make sure that you know how to
contact them in case of emergency.
In many smaller organizations, the situation is much less

formalized. If you are not qualified to make repairs on the computer,
do NOT attempt to open the computer case and investigate. This is
especially true of the computer monitor, inside which, are many
components operating at VERY HIGH VOLTAGES, which can kill! If
in doubt, get a qualified technician to fix the problem.
Prior to contacting your computer support staff you may (if

authorized by your organization) check that the various external
components, such as the mouse, keyboard, monitor and network
connections are in fact properly connected to the back of the
computer. A very common complaint to support groups is that the
screen is not working. You may wish to check that someone has not
inadvertently switched off the screen, prior to ringing the support
group! One of the more common reasons for a network not working
is that someone (maybe an overnight cleaner) has accidentally
pulled the network cable out of the back of a computer.
83
Computer Viruses
What are Viruses are small programs that hide

compute themselves on your disks (both diskettes
r and your hard disk). Unless you use virus
viruses? detection software the first time that you
know that you have a virus is when it
activates. Different viruses are activated
in different ways. For instance, the
famous Friday the 13th virus will activate
only when it is both a Friday and the 13th
of the month. BEWARE: Viruses can
destroy all your data.
How Viruses hide on a disk and when you

do access the disk (either a diskette or
viruses another hard disk over a network) the
infect virus program will start and infect
PCs? your computer. The worst thing about
a computer virus is that they can
spread from one computer to another,
either via use of infected floppy disk,
or over a computer network.
The Internet allows you to access

files from all over the world and you
should never connect to the Internet
unless you have a virus-checking
program installed on your computer.
It is vital to keep your virus monitoring software up to date. Many

such as Norton Anti-Virus allow you to update the program so
that the program can check for recently discovered viruses.
More Information:
Macfee anti virus software http://www.mcafee.com
Norton Anti-virus software
http://www.symantec.com/avcenter DR Solomon anti-virus
software http://www.drsolomon.com
How to There are a number of third party anti-virus products available. Most
prevent of these are better than the rather rudimentary products available
virus within DOS and Windows, but of course, you do have to pay for
damag them! The main thing about your virus checker is that it should be
e kept up to date. Many companies supply updated disks on a regular
basis or allow you to receive updates through an electronic, on-
line bulletin board.
84
To You can set a power-on password on your computer. The
passwor mechanism for setting this will vary from one computer to another,
d protect and is determined by the makers of the computer, rather than by
your DOS. The advantage of a power-on password is that the computer
computer will not boot to DOS until you supply the correct password. This
means that no one else can play around with your computer and
in the process accidentally infect it with a virus.
85
What is more?
Now that you are familiar with maintaining your computer, take this SELF-

and systems
Implement procedures for ensuring security of data,
including regular backups and virus checks in accordance with
standard operating procedures
Implement basic file maintenance procedures in line with
the standard operating procedure
86
What I can do?
Activity 2: Draw your idea

Direction: Answer the question, then draw your answer inside the box. Write a simple
explanation below your output.
Why might electrical surge protection for your computer be a good idea?
Explanation:
Rubrics:
Originality – 5
Content – 5
87
Activity 3:
List down the main points of the lesson. Give only (5) five. 1.
88
Answer
What’s New
*Answers may vary
and systems
Implement procedures for ensuring security of data,
including regular backups and virus checks in accordance with
standard operating procedures
Implement basic file maintenance procedures in line with
the standard operating procedure
What is In
*Answers may vary

*Answers may vary
89
Reference
Basic Concepts in IT). ECDL Approved Courseware Syllabus Version 3.0

Technology in Education
90

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Authors: JADE ELLONE T. LARA, MALL ZIANNE B. BATAN

Guide in Using Learner’s Module

For the Parents/Guardian

For the Learner

Welcome to Lesson 1: Applying Quality Standards!

The module contains the following lessons.

Assess own work

Engage in quality improvement

Learning Outcome 1: Assess Quality of Received Materials

Can I…….. YES NO

Obtain instruction and work carried out with standard

Record and report defective materials to the concerned

To further understand quality standard, let us watch the video Video 1:

1. What are the factors to be considered in choosing the right material?

CHARACTERISTICS OF MATERIALS USED IN SPECIFIC PROJECTS

• most common tasks for design engineering

• key to obtaining data for a project, performing failure analysis, or

• Evaluation of longevity criteria and assessment of site environmental factors

answer the link below. https://forms.gle/MBLu2GDNid4Ka6Wd8

Learning Outcome 1: Assess Quality of Received Materials

Can I…….. YES NO

Obtain instruction and work carried out with standard

Record and report defective materials to the concerned

These are the things to be considered when:

D. Make an Inventory Report of the Materials

Example of Log Report (to be completed by the Quality checker)

Example of Assessment of Materials Received (to be completed by the Quality checker)

2. September 15, 2020

3. September 20, 2020

4. September 28, 2020

Activity 3: FROM HERE TO THERE

Quality Checker: Juan Dela Cruz Date: 09/23/2020

Total no. in Total no.

*Answers may vary

What else I can do

What I have learned

Department of Education (May 2016). Computer Systems Servicing Curriculum Guide p. 9

Technical Education Skills Development Authority (December 2013) Computer Systems

Intertek (n.d.). Materials Testing. Retrieved from

Bragg, S. (2018, October 16). Material Cost. Retrieved from

Web Finance Inc. (2020) Material Cost. Retrieved from

Kartalopoulos, S. (2003) Fault Detection and Reporting Strategy. Retrieved from

Mohamed, A. (2009) Fault Detection and Identification in Computer Networks: A soft

Stellietech (2015). Goods Received Note. Retrieved from

Lesson 1 Applying Quality Standards

Learning Outcome 2: Assess Own Work YES NO

Safe Work Practices Safe Job Procedures

Video 2: Computer Safety Procedures -

Lecture 1: Workplace Procedures

A safe working procedure should be written when:

The safe working procedure should identify:

TYPES AND WORK-RELATED ERRORS

A. Quantity of work (untimely completion, limited production)

B. Quality of work (failure to meet quality standards)

Work Behavior Which Result in Performance Problems

A. Inappropriate behavior (often referred to as "poor attitude")

C. Inappropriate interpersonal relations