DOT Requirements

DEPARTMENT OF TOURISM
CITIZEN’S CHARTER
2024 (1st Edition)
DEPARTMENT OF TOURISM
CITIZEN’S CHARTER
2024 (1st Edition)
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I. Mandate:
The Department of Tourism (DOT) is mandated to encourage, promote, and develop

tourism as a major socio-economic activity to generate foreign currency and local
employment and to spread the benefits of tourism to a wider segment of the population
with the support, assistance, and cooperation of both the private and public sectors. The
DOT assures the safe, convenient, enjoyable stay and travel of foreign and local tourists
in the country.
II. Vision:
To develop a globally competitive, environmentally sustainable and socially responsible

tourism industry that promotes inclusive growth through employment generation and
equitable distribution of income thereby contributing to building a foundation for a high
trusted society.
III. Mission:
The Department of Tourism (DOT) shall be the primary government agency charged with
the responsibility to encourage, promote, and develop tourism as a major socioeconomic
activity to generate foreign currency and employment and to spread benefits of tourism to
both the private and the public sector.
IV. Service Pledge:

As your partner in the promotion and development of tourism that seeks to generate
revenue, create jobs and livelihood for the Filipinos and ensure the safe, enjoyable and
convenient stay of foreign and domestic tourists in the country, we, the officials and
employees of the Department of Tourism, do commit to:
 provide sincere and honest service to all clientele regardless of age, gender,
nationality as well as cultural and religious orientation;
 render utmost care, urgency and propriety in addressing the needs of every
individual and group that seek assistance from the Department;
 maintain decent and upright practices that demonstrate the qualities and ethical
standards of good public service;
 act and resolve with promptness on complaints against irregular transactions,

unclear rules and regulations, neglect in the performance of duties and
responsibilities as well as unsatisfactory behavior of officials and employees; and
 help uplift the morale of the tourism sector by strengthening access to information,
service delivery and consultation between the Department and its publics towards
good governance.
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LIST OF SERVICES
CENTRAL OFFICE – EXTERNAL SERVICES
Collection of Payments for Accreditation and Training/Fees/Bid Documents………….. 9
Endorsement for Special Investor’s Resident Visa ……………………………………..... 10
Endorsement for the Cancellation or Downgrading of Special Investor’s

Resident Visa………………………………………………………………………………..… 14
Endorsement of Tourism Development Project to the Board of Investments …………. 16
Endorsement to DFA of DOT-Accredited Tour Operators Handling Chinese Tour

Groups ………………………………………………………………………………………… 20
Internship Application (Online Applicants) ………………………………………………… 22
Internship Application (Walk in Applicants) ………………………………………………... 25
Issuance of Certificate of Appearance …………………………………………………….. 27
Issuance of Certification for Special Investor’s Resident Visa Holders…………………. 29
Issuance of Certificate of Tax Withheld ……………………………………………………. 31
Media Coverage Requests ………………………………………………………………….. 32
Payment Through Checks …………………………………………………………………… 33
Processing of Application for Vacant Position …………………………………………….. 36
Processing of Payment to Suppliers, Consultants, GFA, Service Providers …………. 42
Processing of Requests of Local Government Units for Tourism Development

46
Projects……………………………………………………………………………………….
Public Assistance and Complaints Desk…………………………………………………… 48
Readily Available Photos, Videos, and/or Reports Requests......................................... 49
Statistics Technical Assistance ……………………………………………………………... 50
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CENTRAL OFFICE – INTERNAL SERVICES
Assistance in the Formulation of Tourism-Related Speeches, Messages, Talkpoints,

53
Graphic Layout/Artwork, and Information …………………………………………………
External Training Program …………………………………………………………………. 54
Fund Transfer to DOT Regional/Overseas Offices/Attached Agencies ………………. 58
Grant of Cash Advances …………………………………………………………………… 61
Incoming Mails Handling……………………………………………………………………. 64
Information Technology Support …………………………………………………………... 66
Issuance of Certificate of Availability of Funds …………………………………………… 67
Issuance of Certificate of No Pending Cash Advance …………………………………... 69
Issuance of Order of Payment …………………………………………………………….. 70
Liquidation of Cash Advances ……………………………………………………………... 72
Outgoing Mails Handling …………………………………………………………………… 74
Payment of Salaries, Bonuses, and Other Personnel Benefits………………………… 76
Preparation of Requirements for Initial Salary and Salary Differential due to

79
Promotion…………………………………………………………………………………….
Preparation of Service Contracts…………………………………………………………. 80
Processing of Application for Leave ………………………………………………………. 82
Processing of Certification of Allotment …………………………………………………... 84
Processing of Obligation Request Status ………………………………………………… 86
Processing of Travel Orders ……………………………………………………………….. 110
Procurement of Goods and Services through other Alternative Methods of

Procurement (Lease of Venue/Highly Technical/Direct Contracting/Agency to
Agency) ………………………………………………………………………………………. 111
Procurement of Goods and Services through Public Bidding ………………………….. 113
Procurement of Goods and Services through Shopping ………………………………... 118
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Procurement of Goods and Services through Small Value Procurement …………….. 120
Receiving and Issuance of Supplies Materials, and Equipment ……………………….. 122
Records Creation and Control of DOT Issuances ……………………………………….. 123
Records Request Service ………………………………..……………………………... 125
Reimbursement of Expenses ………………………………………………………………. 127
Remittance to DOT Overseas Offices …………………………………………………….. 130
Request for Minor Repairs …………………….………………………………………….. 132
Request for Service/Record/Certificate of Employment…………………………………. 134
REGIONAL OFFICES – EXTERNAL SERVICES
Accreditation of Regional Tour Guides……………………………………………………. 136
Accreditation of Community Tour Guides…………………………………………………. 141
Accreditation of Tourism Frontliners ……………………….……………………………… 146
Accreditation of Hotels, Resorts, and Apartment Hotels ……….........................……… 151
Accreditation of Mabuhay Accommodations…… ….....…………………………..…….. 159
Accreditation of Homestay ……………………………………….……………………..…. 164
Accreditation of Travel and Tour Services ……………………………………………….. 168
Accreditation of Tourist Transport Operator – Land Transport Operator…………….... 178
Accreditation of Tourist Transport Operator – Air and Water Transport Operator….... 185
Accreditation of MICE Organizers………………………………………………………… 193
Accreditation of MICE Venue………………………………………………………………. 202
Accreditation of Tourism Related Establishments ………………………………………. 210
Accreditation of Health and Wellness …………………………….…………….....……… 218
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Accreditation of Surf Camps ………………………………………………………………. 226
Accreditation of Farm Tourism Camps …………………………………………………… 233
Complaints Handling Process ……………………………………………………………… 241
FEEDBACK AND COMPLAINTS MECHANISM ……………………………………..…. 246

DOT OFFICE DIRECTORY ………………………………………………………………… 248
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Central Office
External Services
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COLLECTION OF PAYMENTS FOR ACCREDITATION AND
TRAINING/PARTICIPATION FEES/BID DOCUMENTS
Collectibles in cash or check from the Department of Tourism Stakeholders as payment for
Accreditation and Training, Participation Fees and Bid Documents shall be made through an
issuance of Order of Payment from the Accreditation Office, Procurement Division and/or
Accounting Division.
Office or Division: Cash Section – General Services Division
Classification: Simple
Type of G2B –Government to Business Entity
Transaction: G2C –Government to Citizen/Professional Speaker
Who may avail: Business Owner/Signatory; or Authorized Representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment (1 original copy) Accreditation Office of DOT
Accounting Division, PMD, OPMD, PCSSD,
Acknowledgement Receipt for PMD, OPMD, TRCRG, PCSSD,
Direct Payments (ARDP)
Cash Payment Company/Mother Office
Check Payment (dated and payable to the Company/Mother Office
Department of Tourism)
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS TIME
ACTIONS BE RESPONSIBLE
PAID
Proceeds to DOT Validates the Order None 2 minutes Cashier
Cash Section for of Payment (OP)
payment or pay thru
direct Receives
deposit/payment Acknowledgement
Receipt (ARDP) For
Direct Payments
Pays the required Receives and None 7 minutes Cashier
amount by counts/validates the
cash/check OR Thru cash/check
Bank payment in front of
the client
OR check pass
book if thru Bank
Receives the Official Issues Official None 7 minutes Cashier
Receipt or Receipt or
Acknowledgement Validates the
Receipt (ARDP) For Acknowledgement
Direct Payments Receipt (ARDP) For
Direct Payments
TOTAL None 16 minutes
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ENDORSEMENT FOR SPECIAL INVESTOR’S RESIDENT VISA
Procedure for the endorsement of qualified foreign investors to the Bureau of Immigration
for the availment of the Special Investor’s Residents Visa.
Office or Division: Project and Investment Evaluation Division

Classification: Complex Transaction
Type of Transaction: G2C (Government to Client)
Who may avail: Qualified Foreign Nationals
GENERAL REQUIREMENTS
1. Duly Accomplished and Notarized Project and Investment Evaluation Division
Application Form (DOT-OTSR Form 003)
(3 original copies) Project and Investment
Evaluation Division
2. Bank Certificate under oath signed by Bank
the Presidents or Senior/ Executive Vice
President or officer with a rank not lower
than Assistant Vice President or officer of
equivalent rank, and proof of inward
Remittances converted into pesos (e.g.
credit advice, copy of tele graphic
transfer, etc.) (3 original copies)
3. Bangko Sentral Registration Document Banko Sentral ng Pilipinas

of Inward Foreign Direct Investment (1
original copy and 2 certified true
copies)
4. Photocopy of the biographical page of Proponent
Applicant’s Passport (3 photocopies)
Additional Requirement for Applicant’s dependent/s
5. Photocopy of the biographical page of Proponent
Applicant’s legal spouse and qualified
dependent/s, if any (3 photocopies)
6. Copy of Marriage Certificate/Contract of Proponent

applicant and spouse authenticated by the
Philippine Embassy/Consulate (1 original
and 2 photocopies)
7. Copy of Birth Proponent
Certificate/Family/Household registry of
the applicant, his spouse and dependent
children joining him/her to the
Philippines authenticated by the
Philippine Embassy/Consulate (1
original and 2 certified true copies)
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Additional requirements for Applicants applying outside the Philippines OR Applicants
residing in the Philippines holding 9(a), 9(b), 9(c) visa
Police clearance duly authenticated by the Police Station (investor's country or
Philippines Embassy or Consulate (1 place of residence)
original copy, 2 certified true copies or 1
scanned copy)
Mental Health Certificate (1 original copy, Competent Mental Health Institution in the
2 certified true copies or 1 scanned copy) Investor's country of place or residence
Medical Health Certificate from duly Competent Mental Health Institution in the
authorized physician noting that Applicant Investor's country of place or residence
is not afflicted with AIDS or any
loathsome, dangerous, or contagious
disease (inclusive of AIDS Test Result) (1
original copy, 2 certified true copies or 1
scanned copy)
Additional requirements for Applicants residing in the Philippines and Holder of 9(d),
9(f), 9(g), Sec 13, Sec 13(A) , Sec 13(G), , Sec 13(E) or 47(a) (2) visa
NBI Clearance (1 original copy, 3 certified National Bureau of Investigation (NBI) Office
true copies or 1 scanned copy)
Bureau of Immigration Clearance Certification Bureau of Immigration Office

(1 original copy, 3 certified true copies or 1
scanned copy)
Medical Health Certificate from duly Any competent Medical Institution
authorized physician noting that Applicant is licensed/accredited by the Philippine
not afflicted with AIDS or any loathsome, Department of Health
dangerous or contagious disease (inclusive of
AIDS Test Result) (1 original copy, 3 certified
true copies or 1 scanned copy)
Medical Health Certificate on physical fitness Department of Health - Bureau of Quarantine
to be issued by the National Quarantine
Office upon presentation of an AIDS results
(1 original copy, 3 certified true copies or 1
scanned copy)
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Mental Health Certificate (1 original copy, 3 Any competent Medical Institution
certified true copies or 1 scanned copy) licensed/accredited by the Philippine
Department of Health
FEES
CLIENT STEPS AGENCY TO BE PROCESSING PERSON
ACTIONS PAID TIME RESPONSIBLE
1. Submit duly 1.1 Acknowledge None 30 minutes Investment Officer
accomplished receipt of the
Application Form complete
and complete documents
documentary
requirements to Note:
PIED’s Investment For incomplete
Officer or thru documents, the
email. Investment officer
shall return the
application with
necessary remarks
on the lacking
requirements
1.2 Evaluate the None 1 day Investment Officer
completeness
and correctness
of the documents
received
1.3 Prepare
transmittal
memorandum to
the Office of the
Undersecretary
for TRCRG,
Endorsement
Letter to Bureau
of Immigration,
Letter Request
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for BSP
Certification, and
Letter to the
Proponent
1.4 Review the None 5 hours Division Chief
application,
transmittal
memorandum,
Endorsement
Letter to Bureau
of Immigration,
Letter Request
for BSP
Certification,
and Letter to
Proponent and
affix initials and
endorse to
OTSR Director
1.5 Recommend None 2 days OTSR Director
the approval of
the Application
for
Endorsement to
the
Undersecretary-
TRCRG.
1.6 Approve the None 2 days TRCRG
application by Undersecretary
signing the
Endorsement
Letter to the
Bureau of
Immigration
2. Receive the soft 2.1 Affix seal and None 30 minutes Investment Officer
copy of the release to the
signed proponent the
endorsement as soft copy of the
an advance copy signed
endorsement.
TOTAL None 5 days and
6 hours
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ENDORSEMENT FOR THE CANCELLATION OR DOWNGRADING OF
SPECIAL INVESTOR’S RESIDENT VISA
Procedure for the endorsement of cancellation or downgrading of Visa of SIRV holders to the Bureau of
Immigration.
Classification: Simple Transaction
Who may avail: EO 63 SIRV Holders
1. Notarized letter request for the cancellation or
downgrading of the SIRV duly signed by the SIRV Proponent
holder
2. Photocopy of the biographical page of SIRV Holder’s
Proponent
Passport (2 photocopies)
3. Photocopy of the SIRV Proponent
FEES PERSON
CLIENT STEPS TO BE PROCESSI
AGENCY ACTIONS RESPONSIBL
PAID NG TIME
E
1. Submit notarized 1.1 Acknowledge None 15 minutes Investment
letter request to receipt of the Officer
PIED’s Investment complete
Officer or thru email. documents
Note:
For incomplete
documents, the
Investment officer
shall return the
application with
necessary remarks
on the lacking
requirements
1.2 Prepare the None 4 hours Investment
endorsement for Officer
signature of the
Director of the
Office of Tourism
Standards and
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Regulation
1.3 Review and initial None 4 hours PIED Division

the endorsement Chief
1.4 Approve the None 2 days OTSR Director

request by signing
the Endorsement
Letter to the
Bureau of
Immigration
1.5 Affix seal and None 15 Investment Officer
release the minutes
endorsement to
the proponent
2. Receive the soft 2.1 Affix seal and None 30 Investment

copy of the signed release to the minutes Officer
endorsement as an proponent the soft
advance copy copy of the
signed
endorsement.
TOTAL None 2 days and 9 hours
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ENDORSEMENT OF TOURISM DEVELOPMENT PROJECTS TO THE
BOARD OF INVESTMENT AND PHILIPPINE ECONOMIC ZONE
AUTHORITY
Procedure for agency endorsement of tourism development projects to appropriate

government agencies for the availment of business incentives and grant of permits,
clearances and franchises.

Type of G2C (Government to Client)
Transaction: G2B (Government to Business Entity)
Who may avail: Qualified private tourism project developers/owners listed in SIPP
(Strategic Investment Priorities Plan) who want to avail business
incentives, permits and clearances from government incentive giving
agencies.
DOT OTSR PIED Form 001 (1 notarized copy Project and Investment Evaluation Division
or 1 scanned copy)
For Corporation/Partnership/Association
and Other Entities:
1. Articles of Securities and Exchange Commission /

Incorporation/Partnership Department of Trade and Industry
(amended copy, if applicable) (1
certified true copy or 1 scanned
copy)
2. Notarized Board Resolution Proponent

authorizing the following:
a. Authority to sign the

application (1 original copy or
1 scanned copy)
b. Authority to transact business

with the Department (1 original
copy or 1 scanned copy)
c. Authority to file the application

(1 original copy or 1 scanned
copy)
For Single/Sole Proprietorship:
1. Notarized authorization letter from Proponent

the owner authorizing the following:
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a. Authority to transact business
with the Department (1 original
b. Authority to file the application (1

original copy or 1 scanned copy)
2. Certificate of Registration Department of Trade and Industry

(BTCPCR) issued by DTI. (1
certified true copy or 1 scanned
copy)
Municipal/City Government’s certification City Hall/Municipal Office/Department of
or approval of development Environment and Natural Resources
project/activity in favor of the
proponent/owner/Building
Permit/Environmental Compliance
Certificate (1 photocopy or 1 scanned
copy)
Project Description Outline (1 original Proponent
Feasibility Study with statistical data that Proponent
shows the need to construct an
additional accommodation facility in the
concerned location/region
(Accommodation Establishments only)
(1 original copy or 1 scanned copy)
SPECIFIC REQUIREMENTS
Vicinity/Location Map & Site Proponent
Development Plan (1 photocopy or 1
scanned copy)
Typical floor plans & elevators of all Proponent
structures & facilities preferably signed
by a Licensed Architect. Exterior
perspective or 5” x 7” reproduction of the
same. Facilities for PWD to include room
allocation. One PWD room for every 50
up to 150 rooms, and 1 for every 100
rooms thereof, for less than 50 rooms at
least one PWD room. (1 photocopy or 1
scanned copy)
Bureau of Lands Location (Survey) Plan and Bureau of Land/Registrar’s Office
Certificate of Land Ownership or Lease
Contract or Rights or any agreement
entered into for the development of the land.
(1 photocopy or 1 scanned copy)
In the absence of the title/s to the
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property/ies, submit Affidavit of
Ownership
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit the DOT 1.1 Evaluate the None 45 minutes Investment Officer
OTSR PIED Form completeness and
001 and all the correctness of the
Documentary documents
Requirements thru received.
investment officer
or email. 1.2 Acknowledge
receipt of
complete and
correct
documents.
Note:
If incomplete or
incorrect
documents, return
the application to
the proponent
with necessary
remarks on the
lacking
requirements.
1.3 Prepare Letter of None 1 day Investment Officer
Endorsement to BOI or
PEZA, Letter to the
Proponent and
Memorandum for
TRCRG-
Undersecretary
1.4 Review Letter of None 4 hours Division Chief
Endorsement to
BOI or PEZA,
Letter to the
Proponent and
Memorandum for
TRCRG-
Undersecretary
1.5 Recommend the None 3.5 days OTSR Director
approval of
Endorsement to
BOI/PEZA to the
TRCRG-Assistant
Secretary
1.6 Endorse the None TRCRG Assistant
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approval of Secretary
Endorsement to
BOI/PEZA to the
TRCRG-
Undersecretary
1.7 Approve the TRCRG
application by Undersecretary
signing the
Endorsement
Letter to BOI /
PEZA.
2. Receive the 2.1 Affix seal on the None 30 minutes Investment Officer
scanned copy of signed Letter of
the signed Endorsement and
Endorsement release to the
Letter as advance proponent.
copy
TOTAL None 5 days 75
minutes
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ENDORSEMENT TO DFA OF DOT-ACCREDITED TOUR OPERATORS
HANDLING CHINESE TOUR GROUPS
Procedure for the endorsement of DOT-accredited Tour Operators with CNTA-accredited

counterparts handling Chinese tour groups to the Department of Foreign Affairs for the
availment Group Tour Visa Processing.

Transaction: G2B (Government to Business Entity)
Who may avail: DOT-accredited Tour Operators with CNTA-accredited counterparts
handling Chinese tour groups
1. Signed and Sealed Cooperation Proponent
Agreement with a CNTA – Accredited Travel
Agency valid for not more than three (3) years
with Embassy Authentication and/or with
Consulate Apostille (2 original copies)
2. Notarized Affidavit of Guarantee Proponent
addressed to the Undersecretary of DOT-
Tourism Regulation, Coordination and
Resource Generation (2 original copies)
3. Letter of Guarantee addressed to the Proponent
concerned Philippine Consulate General (2
original copies)
4. Valid Accreditation Certificate (2 Proponent
photocopies)
Additional Requirement for Renewal
5. Latest Letter of Endorsement issued (2 Proponent
photocopies)
1. Submit complete 1.1 Review the None 45 minutes Investment Officer
and correct set of completeness and
documentary correctness of the
requirements documents
submitted
1.2 Issue
acknowledgement
receipt to the
applicant
If incomplete and/or
incorrect requirement,
return application for
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compliance
1.3 Verify None 1 day Investment Officer
accreditation validity
and prepare Letter of
Endorsement to DFA
and Memorandum for
the TRCRG
Undersecretary
1.4 Review and affix None 4 hours Division Chief
initials on the
Memorandum
1.5 Review and None 3 days 4 OTSR Director
recommend hours
approval to the
TRCRG Assistant
Secretary
1.6 Review and endorse None TRCRG Assistant
approval of the Secretary
endorsement to
DFA by affixing
initials on the
Endorsement Letter
1.7 Approve by signing TRCRG
the Letter of Undersecretary
Endorsement to
DFA
2. Receive the 2.1 Affix seal and None 40 minutes Investment Officer
scanned copy of release to the
the proponent original
approved/signed and CTC of the
Letter of signed Letter of
Endorsement as Endorsement.
an advance copy
via email Note: Releasing of the
original and
Certified True
Copy Letter of
Endorsement to
the Applicant shall
include 1 set of
original copies of
documentary
requirements.
TOTAL None 5 days 1 hour
20 minutes
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INTERNSHIP APPLICATION (ONLINE APPLICANTS)
Application for Student Internship Training for Online Applicants.
Office or Division: Training and Development Division

Type of Transaction: G2C (Government to Clients)
Who may avail: Students Applicants
Resume (1 original copy) Student Applicant
Endorsement Letter from the Academic Dean/Practicum Coordinator
Institution (1 original)
Parent’s Consent /Waiver (1 photocopy) Parent/Guardian or Practicum Coordinator
Memorandum of Agreement (4 sets original Training and Development Division
copy)
2x2 ID Picture (2 pcs) Student Applicant
Online DTR via Google Sheet (1 Training and Development Division
scanned/soft copy
Accomplishment Report (1scanned/soft On-the-Job Trainees
copy)
Evaluation Form (1scanned/soft copy) On-the-Job Trainees
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
ACCEPTANCE OF APPPLICATION
1. Send Resume and 1.1 Acknowledge None 10 minutes TDD Staff
Endorsement Letter the receipt of the
from the Academic application and
Institution together provide a checklist
with the complete of documentary
requirements. requirements.
1.2 Screen and None 30 minutes TDD Staff
check all of the
requirements
submitted.
Note: Incomplete
requirements shall not
be accepted and
returned to the
applicant for
completion. The
applicant shall be
notified of incomplete
submission.
1.3 Set a schedule None 1 hour TDD Staff

for an interview
and notify the
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applicant thru e-
mail, text
message, or
thru other
communication
platforms of the
schedule of
interview.
Note: Processing Time

shall commence upon
acknowledgement of
applicant of the
notification.
2.2 Attend the virtual 2.1 Conduct virtual None 10 minutes TDD Staff
interview conducted interview
by TDD
2.2 Evaluate None 45 minutes TDD Staff
applicants
based on the
results of the
interview.
2.3 Approves letter None 30 minutes TDD Chief

of endorsement
2.3 Notify the student 2.4 Notify the None 30 minutes TDD Staff
applicant. applicant of the
result of the
interview.
If the applicant
passed, the TDD
shall inform the
applicant of the
schedule of pre-
deployment
orientation.
Note: Processing Time

shall commence upon
acknowledgement of
applicant of the
notification.
3.1 Attend the pre- 3.1 Conduct pre- None 1 hour 30 TDD Staff
deployment deployment minutes
orientation online orientation
online
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according to
schedule.
3.2 Releases the None 25 minutes TDD Staff
signed
endorsement letter
to the requesting
office and informs
the applicant for
the
commencement of
the internship
TOTAL None 5 hours 30
minutes
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INTERNSHIP APPLICATION (WALK-IN APPLICANTS)
Application for Student Internship Training for Walk-in Applicants
Office or Division: Training and Development Division

Who may avail: Students Applicants
Resume (1 original copy) Student applicant
Endorsement Letter from the Academic Dean/Practicum Coordinator
Institution (1 original)
Parent’s Consent /Waiver (1 photocopy Parent/Guardian or Practicum Coordinator
copy)
Memorandum of Agreement (4 sets original Training and Development Division
copy)
Medical Certificate (1 photocopy) Medical Laboratory or Academic Institution’s
Clinic
2x2 ID Picture (2 pcs) Student Applicant
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
ACCEPTANCE OF APPPLICATION
1. Submit resume and 1.1 Receives the None 15 minutes TDD Staff
endorsement letter submitted
with the complete documents.
requirements to the
TDD. Note: Incomplete
requirements shall
not be accepted and
returned to the
applicant for
completion.
1.2 Screen and None 30 minutes TDD staff
review the
documents
submitted.
1.3 Set a None 1 hour TDD Staff
schedule for an
interview and
notify the
applicant
Note: Processing
Time shall
commence upon
acknowledgement of
applicant of the
notification.
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2. Proceed to the DOT 2.1 Screen and None 30 minutes TDD Staff
for the scheduled evaluate the OJT
interview. applicant through
the conduct of the
interview.
2.2 Evaluates the None 45 minutes TDD staff
applicant based
on the result of
the interview
2.3 Approves the None 30 minutes TDD Chief
endorsement
letter
2.2 Notify the None 2 hours TDD Staff
applicant of the
result of the
interview.
If the applicant
passed, the TDD
shall inform the
applicant of the
schedule of pre-
deployment
orientation.
Note: Processing
Time shall
commence upon
acknowledgement of
applicant of the
notification.
3. Attend the pre- 3.1 Conduct pre- None 2 hours TDD Staff
deployment orientation deployment
orientation.
3.2 Releases the None 1 hours 30 TDD Staff
signed minutes
endorsement
letter to the
requesting
office and
endorses the
applicant to
the requesting
office
Total None 14 hours 15
minutes
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ISSUANCE OF THE CERTIFICATE OF APPEARANCE (CA)
This service covers the receiving of hand-carried documents and the issuance of the
Certificate of Appearance.
Office or Division: Records and Communication Section - General Services Division

Type of G2G (Government to Government)
Transaction:
Who may avail: All personnel from other government instrumentalities
Letter request Originating Government Instrumentalities
Valid Identification Card Concerned Government Personnel

CLIENT STEPS
1. Present the 1a. The Receiving None 5 minutes RCS, SECTION
documents to Staff shall receive HEAD AND STAFF
submitted to the and verify the
Department of veracity of the
Tourism and provide request
valid government presented.
issued Identification
Card. 1b. The Receiving
Staff shall verify
the validity of the
Identification Card
presented.
***Make sure that

the ID presented
is government
issued and valid.
1c. The Receiving

Staff shall prepare
the Certificate of
Appearance (CA)
for the transacting
personnel.
1d. The Receiving

Staff shall forward
the CA to the
Head of the
Records and
Communication
Section for her/his
27
signature.
1e. The Receiving

Staff shall
photocopy the
2. Receive the signed CA.
original CA and sign
the photocopied CA 2a. The Receiving
from the Releasing Staff shall release
Staff. the signed CA to
the concerned
transacting
personnel.
3. File the
receiving copy to
its designated
folder.
28
ISSUANCE OF CERTIFICATION FOR SPECIAL INVESTOR’S RESIDENT
VISA HOLDERS
Procedure for the issuance of Certification for SIRV holders.
Who may avail: EO 63 SIRV Holders
1. Duly accomplished and notarized DOT Form No.
Project and Investment
OTSR-PIED 003 (b) or the Foreign Investor’s Annual
Evaluation Division
Report
2. A certification from the President of the recipient-
firm or entity that the investment is intact and the
Proponent
amount has not been reduced below the value of
US $ 50,000.00.
3. Audited financial statement of the recipient-firm. Audit Company
4. A certification from the Securities and Exchange
Commission (SEC) or Bureau of Trade Regulation
SEC or DTI
and Consumer Protection (DTI) that the business
is still in operation.
FEES PERSON
CLIENT STEPS TO BE PROCESSI
AGENCY ACTIONS RESPONSIBL
PAID NG TIME
E
1. Submit duly 1.1 Acknowledge None 15 minutes Investment
accomplished receipt of the Officer
Application Form and complete
complete documents
documentary
requirements to Note:
PIED’s Investment For incomplete
Officer or thru email. documents, the
Investment officer
shall return the
application with
necessary remarks
on the lacking
requirements
1.2 Prepare the None 2 hours Investment
Certification for Officer
29
signature of the
Director of the
Office of Tourism
Standards and
Regulation
1.3 Review and initial None 2 hours PIED Division

the Certification Chief
1.4 Approve the None 2 days OTSR Director

request by signing
the Certification
1.5 Affix seal and None 15 Investment Officer

release the Minutes
Certification to the
proponent
2. Receive the soft 2.1 Affix seal and None 30 Investment

copy of the signed release to the minutes Officer
Certification as an proponent the soft
advance copy copy of the
signed
Certification.
TOTAL None 2 days and 5 hours
30
ISSUANCE OF CERTIFICATE OF TAX WITHHELD
Issuance of Certificate of Tax Withheld (BIR Form 2306/2307) to creditors, suppliers, service
providers covered under the tax law
Office or Division: Accounting Division
Type of Transaction: G2B (Government to Business)
Who may avail: Creditors/Suppliers/ Service Providers
Signed Disbursement Voucher with Cash Division
complete supporting documents (1 set of
original copy)
Tax Identification Number Creditors/Suppliers/ Service Providers
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Request Certificate of 1.1 Receives
Tax Withheld upon claim request for Administrative
None 1 hour
of check/ADA Certification. Assistant
1.2 Encodes BIR

Form
Administrative
2306/2307
None 1 day Assistant
thru online
eBIR Forms
System.
1.3 Reviews &

sign the
Certificate of Chief Accountant/
Tax Withheld None 1 day Accountant IV/
(BIR Form Accountant III
2306/2307)
1.4 Release the

2. Receives Certificate
Certificate of Tax Administrative
of tax withheld (BIR None 1 hour
Withheld (BIR Aide
Form 2306/2307)
Form 2306/2307)
2 days and 2
TOTAL None
hours
31
MEDIA COVERAGE REQUESTS
Procedure for granting requests for media and communication support primarily to the
different offices of the Department including its regional offices, attached agencies, local
government units, and other tourism stakeholders.
Office or Division: Office of Public Affairs and Advocacy

Transaction: G2B (Government to Business Entities)
G2C (Government to Client)
Who may avail: DOT and its attached agencies including external clients
(LGUs/Tourism Stakeholders) through DOT Regional Offices
Approved OPAA Request Form (1 original OPAA Office
copy)
Event Background/Briefer (1 original copy) Requesting Office/Party
CLIENT STEPS
1. Submit duly 1.1 Record request None 15 Minutes Administrative
accomplished and prepare Assistant, OPAA
OPAA Service routing slip.
Request Form with
information on the
proposed event.
1.2 Assign to None 1 hour Director,
appropriate OPAA
OPAA Division.
1.3 Assign the None 30 minutes Division Chief,
request to OPAA
OPAA staff.
1.4 Coordinate None 1 hour Team leader, OPAA
with client for
logistics.
1.5 Send out None 1 hour Information Officer,
media invites. OPAA
1.6 Follow-up None 4 hours 30 Information Officer,
media invitees. minutes OPAA
1.7 Send list of None 1 hour Information Officer,
confirmed OPAA
media to client.
TOTAL None 1 day 1 hour 15 minutes
32
PAYMENTS THROUGH CHECK/S
Payables or obligations of the agency to creditors shall be made through an issuance of
Modified Disbursement System (MDS) check or also known as government checks after the
preparation and approval of related documents.
Office or Division: Accounting Division/ Cash Section

Classification: Simple
Type of G2B –Government to Business Entity
Transaction: G2C –Government to Citizen
G2G – Government to Government
Who may avail: Business Owner/Signatory; Professional Speaker himself; or
Authorized Representative
Government Issued ID or Company ID (1 BIR, Post Office, DFA, LTO, PSA, SSS, GSIS,
original, 1 photocopy) Pag-IBIG, Company/Mother Office
Authorization Letter (1 original) and Company/Mother Office
Business Owner/Signatory’s Valid ID (1 Company’s Owner/Signatory
photocopy) in the case of a representative
Special Power of Attorney (SPA) Payee/ Speaker
in the case of a representative (1 original
copy)
Official Receipt (OR) or Collection Receipt Company/Mother Office as issued by BIR
(CR) and Sales/Billing Invoice of the
company concern (1 original copy)
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1. Receives and
1. Accounting
record incoming
Division/ staff
Disbursement
forwards the
Voucher (DV)
Disbursement None 5 minutes Cash Staff
with complete
with complete
supporting
supporting
documents
documents
2. Review DV and None 15 minutes Cash Staff
Prepares
Check/s and
Advice of
Checks Issued
and Cancelled
(ACIC)
3. Reviews and None 15 minutes Section Head
signs the
Check/s and
approve ACIC
prepared
33
2. Office of the 4. Record and None 15 minutes Cash Staff
authorized signatories Routes the
receives the Checks Check/s
with supporting prepared to the
documents designated
signatories
Note: Processing time
of signing of DV by
the authorized
signatory not included
5. Receives and None 10 minutes Cash Staff

records the
signed Check/s
in the warrant
Register Book
3. Accounting 6. Forward DV to None 10 minutes Cash Staff
Receives and Accounting for
prepare tax preparation of
certificate tax certificate

of tax certificate
not included
7. Receives tax None 10 minutes Cash Staff

Certificate and
Notify the
creditors for
pick-up of
check/s issued
4. Proceed to Lobby 8. Accepts and None 5 minutes Cashier
and log-in, then evaluates the
proceed to Cash requirements of
Section and the creditors
present
Identification Card
(ID) and other
Requirement
5. Affix signature, 9. Ensures that None 5 minutes Cashier
name, and date in the creditors fills
the Warrant out the Warrant
Register Book and Register Book
in the and the
34
Disbursement Disbursement
Voucher Voucher
properly
6. Issue Official 10. Checks the None 5 minutes Cashier
Receipt (if through accuracy of
a Collection/ Official Receipt
Acknowledgement (OR) issued by
Receipt, provide the client; or
sales/billing Collection /
invoice) for a Acknowledgement
company-creditor Receipt and
Sales/Billing
Invoice and
issues the
Check/s and tax
certificate/s
Note: tax
certificate issued
by accounting
TOTAL None 6 days 5
hour and 40
minutes
35
PROCESSING OF APPLICATION FOR VACANT POSITIONS
Human Resource procedure for the processing of application of internal and external
applicants to published vacant positions.
* Pursuant to 2017 ORAOHRA, filling up of vacant positions must not exceed nine (9)
months from the date of publication.
Office or Division: Human Resource Division

Classification: Highly Technical Transaction
G2G (Government to Government)
Who may avail: Internal and External Applicants
Letter of Intent (1 original copy or scanned Applicants (Internal/External)
copy sent thru email per vacant position
applied for)
Personal Data Sheet (1 original copy per Applicants (Internal/External)
vacant position applied for)
Work Experience Sheet (1 original copy per Applicants (Internal/External)
vacant position applied for)
Copy of Civil Service Eligibility or Board Applicants (Internal/External)
Rating (1 authenticated or photocopy, if
original copy is presented)
Certificate/s of Training/s (1 photocopy) Applicants (Internal/External)
Transcript of Records (1 authenticated Applicants (Internal/External)
copy or photocopy, if original copy is
presented)
Copy of Performance Rating for two (2) Applicants (Internal/External)
rating periods if applicable (1 certified copy)
FEES
CLIENT STEPS TO BE
PAID
1ST PHASE – PAPER SCREENING OF APPLICATIONS (COMPLEX TRANSACTION)
1. Submit Letter of 1.1. Receive the None 30 minutes HRD Receiving
Intent with all application Staff/ Recruitment,
supporting through email Selection &
documents, or personal Placement (RSP)
through e-mail or delivery to Processor (HRMO)
through HRD Office.
courier/walk-in at
registered office If received
address on or through email,
before the generate a
prescribed response to
deadline. acknowledge
receipt.
36
For personal
delivery,
acknowledge
receipt thereof
2. Await HR reply on 2.1 Send reply via None 5 days after HRD-RSP
the result of the email informing deadline of Processor (HRMO)
initial screening applicant/s publication
whether
qualifications
meet minimum
Qualification
Standards
requirements
with further
advice as to the
next step of
hiring
procedure.

minutes
2ND PHASE – QUALIFYING EXAMINATIONS AND INITIAL INTERVIEW (for those who
passed the paper screening) (COMPLEX TRANSACTION)
3. Wait for the Schedule the None Within 5 days HRD-RSP
notification of the conduct of Processor
schedule for the initial interview, (HRMO)
preliminary interview and qualifying
and examination. exams (for
Central Office’s
vacancies)
4. Wait for the results 4.1 Send out a None 2 days after HRD-RSP
of the initial notice to the the interview Processor
interview applicant/s via and exams (HRMO)
email on the
results of the
initial
interview
TOTAL None 7 days
3RD PHASE – CONDUCT OF INTERVIEW BY THE END-USER AND TECHNICAL EXAMS

(for those who passed the HR’s initial interview)
5. Await the 5.1 Prepare None 10 minutes RSP HR Processor
37
schedule of end- 5.2 endorsement (HRMO)
user’s interview to the end-user
of the roster of
qualified
applicants.
Central Office
Vacancies: 1-2
weeks schedule
for interview and
technical exams
given by the end-
user.
Regional Office
Vacancies: Initial
interview,
qualifying and
technical exams
are done in the
regional offices.
End-users are
given a maximum
of three weeks to
give shortlist for
panel interview
and deliberation.
5.2 Sign the None 5 minutes Chief, HRD
transmittal/
endorsement
memorandum
to the end-
user/regional
director.
5.3 Send out the None 15 minutes RSP HR Processor
signed (HRMO)
memorandum
to the office
concerned or
through email
to the regional
offices with all
supporting
documents.
5.4 Notify None Within 3 days End-user
applicant/s from receipt of (operating unit)
through phone memo from
38
call and/or HRD
email of the
schedule 1-2
weeks upon
receipt of
endorsement
from HRD.
5.6 Conduct the None 1 to 2 weeks End-user
preliminary from receipt of (operating unit)
interview memo from
HRD
5.7 Submit the None 3 days after End-user

Preliminary the interview (operating unit)
Interview Form. and exams
Inform HRD of
the shortlist of
candidates for
the panel
interview and
deliberation.
6. Conduct of 6.1 Notify None 1 day from RSP HR Processor
qualifying and applicants of receipt of (HRMO)
technical/special the schedule shortlisted
exams and venue of candidates
exams from end user
and technical
exam
questionnaire
6.2 Administration None Within 3 days RSP HR Processor
of exams of the (HRMO)
dissemination
of the notice
6.3 Rate the None Within 3 days Chief, HRMO

technical exam from
endorsement End User (Operating
Unit)

minutes
39
4TH PHASE – PANEL INTERVIEW AND DELIBERATION (for those who passed the end-
user’s interview and technical exams)
6 Wait for the 6.1 Upon receipt None 7 days RSP HR Processor
schedule of the of the end- (HRMO)
Human Resource user’s shortlist
Merit Selection and of qualified
Promotions Board candidates,
(HRMPSB) panel check the
interview. availability of
HRMPSB
members for
the panel
interview.
Prepare the
memorandum
for the meeting
and agenda.
Prepare a
comparative
assessment
sheets and an
interview guide
for the qualified
candidates.
6.2 Sign the None 1 day HRPMSB
memorandum Chairperson
and agenda
6.3 Route the None 1 day RSP HR Processor
memorandum (HRMO)
and agenda
to HRMPSB
members and
notifies the
candidate/s.
Informs the
Regional
Office-Admin
Officer at
least a week
before the
schedule of
the panel
interview.
6.4 Conduct the None 1 day HRMPSB Members
panel
40
interview.
6.5 Prepare 30 minutes HRMPSB
Summary of Secretariat
Ratings prior to
deliberation.
6.6 Conduct 1 days HRMPSB Members
deliberation of
candidates.
6.7 Prepare 7 days HRMPSB
HRMPSB Secretariat
Documentation.
6.8 Route the None 3 days HRMPSB
HRMPSB Secretariat
documentations
to HRMPSB
members for
signature.
6.9 Submit the None 1 hour HRMPSB
HRMPSB Secretariat
Documentation
to the Office of
the Secretary
for approval.
TOTAL None 21 days 1 hour
30 minutes
41
PROCESSING OF PAYMENT TO SUPPLIERS, CONSULTANTS, GFA
AND OTHER SERVICE PROVIDERS
Accounting process for the payment of purchased air tickets or local/ foreign transportation
expenses official in character.

Type of Transaction: G2G (Government to Government)
Who may avail: DOT Project Officers/Employees
(2 sets: 1 original and 1 photocopy)
1. Copy of Approved Work Program/Project Project Officer
Proposal with Budget Estimate (1 photocopy)
2. Duly approved Travel/Special Order Project Officer
indicating the entitlements (1 Certified True
Copy)
3. Purchase Request or Job Request (1 original Project Officer
copy)
4. For purchase of goods - Purchase Order (1 Project Officer
original copy)
For procurement of service requirements -
Notarized Service Contract/MOA (1 original
copy)
5. Request for Canvass/PhilGEPS Project Officer
posting/bidding with corresponding Terms of
Reference (1 photocopy)
6. Disbursement Voucher (2 original copies) Project Officer
7. Invoice/Billing/Statement of Account (1 Creditor
original Copy)
8. Signed Abstract of Canvass with quotations Procurement Management Division
from at least three (3) suppliers/service
providers (P50,000 or less) (1 original copy)
9. BAC Resolution, PhilGEPS posting for total Bids and Awards Committee
amounts equivalent to more than P50,000
but less than P500,000 ( 1 original copy)
10. BAC Resolution, Bid Documents, Bids and Awards Committee
Notice/Letter of Award, Performance Bond
for total amounts equivalent to P500,000 and
above (1 original copy)
11. Obligation Request/Budget Utilization Budget Division
Request (1 original copy)
12. Certification of Allotment (1 original copy) Budget Division
13. Certificate of Availability of Funds (1 original Accounting Division
copy)
14. Certificate of Satisfactory Performance (1 Project Officer
42
original copy)
SPECIFIC REQUIREMENTS (For specific requirements, please refer to list of Financial
Management Service (FMS) Checklist of requirements per transaction)
FEES
CLIENT STEPS TO BE
PAID
1. Project Officer or Budget 1.1 Receives the
Division forwards the documents
signed ORS/BUR and submitted.
Disbursement Voucher Senior
with supporting None 5 minutes Administrative
documents to Note: Incomplete Assistant
Accounting Division documents shall
not be accepted
1.2 Assigns DV
Senior
number and
None 1 hour 30 Administrative
forwards to the
minutes Assistant
reviewer
1.3 Checks/
reviews the
propriety of
supporting
documents and
analyzes the claim
and reviews the
computation of Administrative
None 3 days
withholding taxes; Officer IV
Prepares JEV.
Note: If documents
are not in order, it
shall be returned to
the Project Officer
for compliance
1.4 Conducts final
evaluation of
completeness of
supporting
documents and
validity of claims;
Chief
Signs JEV and Box None 3 days
Accountant
C of DV.
Note: If documents
the Project Officer
43
for compliance
2. Office of the authorized 2.1 Releases
signatories receives the signed DVs,
DVs including
supporting
Administrative
Note: Processing time of documents to the None 30 minutes
Aide
signing of DV by the authorized
authorized signatory not approving officers
included for signature on
Box D.
3. Office of authorized 3.1 Upon receipt of
signatories forwards the signed
approved DVs Disbursement
Vouchers, None 30 minutes Administrative
prepares Advice to Assistant
Debit Account
(LDDAP-ADA)
3.2 Signs LDDAP- 1 hour Chief
None
ADA Accountant
4.1 Releases
LDDAP-ADA to
authorized
signatories.
Administrative
Note: Signing of None 25 minutes
Aide
LDDAP-ADA by
authorized
signatories not
included in the
processing time.
4.2 Upon receipt of
signed LDDAP-
ADA from
Administrative
authorized None 5 minutes
Aide
signatories,
forward to Cash
Section
5.1 Acknowledge 5.2 Prepares and
notification from DOT Cash approve ACIC
Section of the payment through LBP-
made EMDS or submit
manual ACIC to
the servicing bank None 1 hour Cashier
upon receipt of
signed LDDAP-
ADA
Note: Crediting of
44
payment in the
bank may take at
least 24 hours and
is not included in
the processing
time
5.3 notifies the

creditor of the
payment once
credited to account
None 1 hour
6 days 5 hours
TOTAL None
5 minutes
45
TECHNICAL ASSISTANCE TO LOCAL GOVERNMENT UNITS FOR
TOURISM DEVELOPMENT PLANNING
Procedure for the approval of local government request for assistance for tourism
development planning
Office or Division: Tourism Development Planning Division (TDPD)

Who may avail: Local Government Units (LGU), DOT Regional Offices (DOT ROs)
i. Letter Request (1 signed copy delivered Local Government Unit,
or emailed) DOT Regional Offices, and/or
ii. OTDPRIM Capacity Building Request The office officially emailed by Entity
Form (fully accomplished by DOT ROs) Requesting (e.g. DOT OSEC)
FEES
TO PROCESSING PERSON
BE TIME RESPONSIBLE
PAID
1. Send a formal 1.1 Acknowledgement of None Hand-carried: TDPD Chief or
written request. formal request 1 hour Project Officer
If originating from
DOT ROs, DOT Email:
will also send the 4 hours
OTDPRIM
Capacity Building
Request Form.
1.2 Assessment of the None 1 day TDPD Chief
request and assign a
project officer to
handle the request.
1.3 Coordinate with None 2 days 2 hours TDPD Project
proponents and Officer
prepare formal
communication for
approval
1.4 Review and None 3 days OTDPRIM
Approval of formal Director
communication later
1.5 Send the formal None Via Email: TDPD Project
communication to 1 hour Officer, TDPD
the Regional Office Chief,
for coordination on OTDPRIM
the scope of the Director
planning activities
and date of
46
implementation
TOTAL 7 days
47
PUBLIC ASSISTANCE AND COMPLAINTS DESK
Section 9, Rule VII of the IRR of RA 11032, each agency shall establish a public assistance
or complaints desk.
Office/Division: Standards Monitoring and Enforcement Division - Office of Tourism

Standards and Regulation
Classification: Highly Technical
Transaction:
Who may avail: Individuals/ Tourists/Applicants
CHECKLIST REQUIREMENTS WHERE TO SECURE
NONE
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
1. Proceed to Discuss the client None 20 minutes PACD Officer
Public concern/inquiry
Assistance Answer query and 20 Minutes
Desk of DOT provide
(Central and information/Instruction
Regional Office) and assistance
depending on the
nature of concern.
Total Processing Time: 40 Minutes
*Note 1 : The PACD officer will provide Client Satisfaction and Feedback form after the
transaction
*Note 2: Processing time may vary depending on the individual's query/concerns."
48
READILY AVAILABLE PHOTOS, VIDEOS, AND/OR REPORTS
REQUESTS
Media and communication support primarily to the different offices of the Department
including its regional offices, attached agencies, local government units, and other tourism
stakeholders.

Classification: Simple Transactions
G2B (Government to Business Entities)
G2C (Government to Client)
Who may avail: DOT Offices and/or Tourism Stakeholders
OPAA Request Form (1 original copy) OPAA Office
Event Background/Briefer (1 photocopy) Requesting Office/Party
1. Submit duly 1.1 Record request, None 1 hour Administrative
accomplished OPAA assign control Assistant,
Request Form. number to OPAA OPAA
Request Form and
prepares routing
slip.
1.2 Review and None 30 minutes Director, OPAA
assign to the
appropriate OPAA
Division.
1.3 Assign request to None 30 minutes Division Chief,
OPAA staff. OPAA
1.4 Provide materials None 30 minutes Person in
and prepares charge of multi-
cover letter/email. media databank
1.5 If sent through None 20 minutes Administrative
regular mail, follow Assistant,
the mailing OPAA
procedure of the
Records Section.
1.6 Update None 20 minutes Administrative
requesting party Assistant,
on status of OPAA
request.
TOTAL None 3 hours 10
minutes
49
STATISTICS TECHNICAL ASSISTANCE
Procedure for the approval of requests for tourism-related statistical data filed by agency
personnel/officers and/or its attached agencies; and external clients (private
individuals/entities and/or other agencies).
Office or Division: Statistics, Economic Analysis and Information Management

Division
Transaction: G2C (Government to Client)
G2B (Government to Business Entity)
Who may avail: DOT Central, Regional and Foreign Office and its Attached Agencies
Private Individuals/Entities and/or Other Government Agencies and
Instrumentalities
[Any of the two (2) listed requirements]
Letter Request (1 original copy or 1 scanned Requesting Office/Employee/Officer
copy)
SEAIMD Data Request Form (1 original copy SEAIMD
or 1 scanned copy)
1. Send letter 1.1 Evaluate the None 10 minutes SEAIMD
request through e- request and Chief/Head
mail and/or assign a project
accomplish officer to handle
SEAIMD Request the request.
Form.
1.2 Prepare the None 6 hours SEAIMD Project
requested statistical Officer
data/ information, and
forward to the
SEAIMD Supervising
TOO for review.
Note: Depends on
the complexity of
the request and
the availability of
data
1.3 Review and None 30 minutes SEAIMD
check the Supervising
statistical data/ Tourism
information, and Operations
endorse to the Officer
SEAIMD
50
Chief/Head for
approval.
1.3 Review the None 30 minutes SEAIMD

statistical Chief/Head
data/information
and approve the
release of the
statistical data
2 Receive the 2.1 Release data to None 10 minutes SEAIMD Project

approved the requesting Officer
requested data, party with
and subject for Feedback Form to
release be accomplished
by the latter.
TOTAL 7 hours 10
minutes
51
Central Office
Internal Services
52
ASSISTANCE FOR THE FORMULATION OF TOURISM-RELATED
SPEECHES, MESSAGES, TALKPOINTS, GRAPHIC LAYOUT/ARTWORK,
AND INFORMATION
Communication support to DOT officials and employees for the preparation of speeches,
messages, talk points, response to information requests, and graphic layout/artwork.
Classification: Complex Transactions
Who may avail: DOT Officials/Employees
Approved OPAA Request Form (1 copy) OPAA Office
Event Background/Briefer (1 copy) Requesting Office/Employee
FEES
CLIENT STEPS TO BE
PAID
1. Submit duly 1.1 Record None 5 Minutes Administrative
accomplished OPAA request and Assistant, OPAA
Service Request Form prepares
and information on the routing slip.
proposed event (if
available).
1.2 Delegate None 1 hour Director,
work to the OPAA
division chief.
1.3 Assign None 1 hour Division Chief,
request to OPAA
OPAA staff.
1.4 Prepare None 3 days Assigned staff,
assigned OPAA
task.
1.5 Review None 1 hour Supervisor/Division
output. Chief
1.6 Approve None 1 hour Director,
material for OPAA
clearance.
1.7 Clear material None 1 hour Assistant Secretary
for use of for Branding and
client. Marketing
Communications
1.8 Send None 30 minutes Assigned staff,
prepared OPAA
material to
client.
TOTAL None 3 days 5 hours
35 minutes
53
PROCESSING OF NOMINATION FOR EXTERNAL TRAINING PROGRAM
Processing of external training programs
Office or Training and Development Division

Division:
Type of G2B (Government to Business Entities)
Transaction: G2G (Government to Government)
Who may avail: DOT Officials and Employees, Central and Regional Offices
Training Proposal/ Invitation from the External Training Provider/Institutions
Training Providers
List of Training Programs and External Training Provider/Institutions
Schedule (1 original copy)
Nomination Form (External) Training and Development Division
Comparative Assessment Form Training and Development Division
PDC Action Slip Training and Development Division
Memorandum for Committee Training and Development Division
Consensus
FEES
AGENCY PROCESSI PERSON
CLIENT STEPS TO BE
ACTIONS NG TIME RESPONSIBLE
PAID
ACCEPTANCE OF INVITATION OF THE TRAINING PROGRAM
1.1 Receive and None 20 minutes TDD Staff
record invitations
from external
server training
provider and
forward to
Division Chief for
evaluation
1.2 Assign None 10 minutes
evaluator/project
officer to handle
the received
training invitation
1.2 Evaluate/ None 1 hour PDC
screen the Secretariat/
proposal based TDD Staff
on the
department’s
mandate.
Note: If found
54
relevant, the TDD
shall prepare
Memorandum
inviting nominees
signed by the
Undersecretary for
Administration
and Finance and/or
the Director for
Administrative
Service.
If found not
relevant, the Under
secretary/ Director s
hall be informed
that the invitation is
of no relevance to
the Department’s
mandate.
2.1 Prepare the None 2 hours TDD Staff

Memorandum
announcing the
External Training
Programs/Scholar
ship Programs
and forward to the
Division Chief for
review/initial
2.2 Review and None 30 minutes TDD Chief
affix initial and
return to TDD
Staff for Signature
of Director of
Administrative
Services
2.3 Record and None 20 minutes TDD Staff

release the
reviewed/initialed
memorandum to
the Director of
Administrative
Services
2.4 Receives the None 15 minutes TDD Staff
signed
55
memorandum and
forwards to
Records and
Communication
Section for
dissemination
Note:
During pandemic
and WFH
arrangements, the
PDC Secretariat
shall forward the
announcement
through e-mail.
Receives and None 10 minutes TDD Staff

records the
2. Submit a accomplished
completely registration form
filled-out in the logbook ->
nomination form Forwards to the
assigned project
Note: Under officer
the Work-from-
Home
Scheme, submissi
on of nomination
forms shall be
conducted online. Checks/Evaluates
the entries in the None 1 hour TDD Staff
Turnaround time submitted
for the submission accomplished
of nomination form
depends on the
nomination form
employee
Prepare comparat None 2 hours and TDD Staff/PDC

ive assessment 30 minutes Secretariat
and endorsement
to convene
the PDC and delib
erate the
training/scholarshi
p nomination
and/or endorse to
56
the PDC
Chairperson the
most qualified
nominee/s.
Records the
committee's
action on the
endorsement of
the nominees
Forwards to
HRDC/PDC
Chairperson for
approval of the
Secretary
records the
approved
nomination and
Release to project
officer concern
Upon approval of None 15 minutes HRDC/TDD
all PDC members, Staff/PDC
qualified Secretariat
Acknowledge the
nominees will be
notification
notified through
email or notice of
participation.
None 8 hours and
TOTAL
50 minutes
57
FUND TRANSFER TO DOT REGIONAL/OVERSEAS OFFICES/ATTACHED
AGENCIES
Accounting process for fund transfer to DOT Regional/ Overseas Offices and its attached
agencies in support of tourism-related activities and projects.

Who may avail: DOT Regional Offices/Foreign Offices/ DOT Attached Agencies
(1 set original and 1 set photocopy)
1. Approved Work Program (1 photocopy) Project Officer
2. Approved Request for Fund Release (1 Project Officer
original copy)
3. Liquidation of previous fund transfers (1 Project Officer
original copy)
4. Obligation Request/ Budget Utilization Budget Division
Request (1 original copy)
5. Certification on Allotment under GAA/TLA (1 Budget Division
original copy)
copy)
7. Certificate of No Unliquidated Fund Transfer (1 Accounting Division
original copy)
8. Disbursement voucher (2 original copies) Accounting Division
Adequate bond of Special Disbursing (1 original PDOT Foreign Office concerned
copy)
Signed Fiscal Agency Service (If in foreign Project Officer
currency) (1 original copy)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
Fund Transfer to Regional Offices/Attached Agencies
1. Budget Division 1.1 Receives the

forwards the request for fund transfer
request for fund and supporting
1 hour Senior
transfer and documents None
required documents Administrative
to the Accounting Note: Incomplete Assistant
Division documents shall not be
accepted
58
1.2 Checks/reviews
completeness and
propriety of supporting
documents. 1 day Senior
Note: Incomplete None Administrative
documents shall be Assistant
returned to the office
concerned
1.3 Checks/reviews
completeness and
documents Senior
1 day
Administrative
Note: Incomplete None Assistant
documents shall be
returned to the office
concerned
1.3 Conducts final
evaluation of
completeness and Chief
None 1 day
propriety of supporting Accountant
documents; Signs the
DV/NTA
2. Office of the None Administrative
authorized signatories 2.1 Releases signed Aide
receives the DVs DVs, including 1 hour
supporting documents
Note: Processing time to the authorized
of signing of DV by the approving officers for
authorized signatory signature on Box D.
not included
2 days and 2
TOTAL None
hours
Fund Transfer to DOT Foreign Offices through the FOREX Account
1. Budget Division
forwards the 1.1 Receives the
request for fund request for fund transfer
transfer and and supporting
required documents documents 1 hour Senior
None
to the Accounting Administrative
Division Assistant
Note: Incomplete
documents shall not be
accepted
59
1.2 Checks/reviews
completeness and None 1 day Senior
propriety of supporting Administrative
documents Assistant
Note: If documents /are
not in order, it shall be
returned to the Project
Officer for compliance
1.3 Analyzes the

request and reviews the None 2 days Administrative
computations; Prepares Officer IV
JEV
1.4 Conducts final None Chief
evaluation of 1 day Accountant
completeness of
supporting documents;
Signs the DV
2. Office of the 2.1 Releases signed None Administrative
authorized signatories DVs, including 1 hour Aide
receives the DVs supporting documents
to the authorized
Note: Processing time approving officers for
of signing of DV by the signature on Box D.
authorized signatory
not included
3. Office of authorized 3.1 Upon receipt of None
signatories’ forwards signed Disbursement Administrative
approved DVs Vouchers, prepares 3 hours Assistant
Advice to Debit Account
(LDDAP-ADA)
4.1 Releases LDDAP-
authorized signatories 1 hour Aide
ADA to authorized
receives the LDDAP-
signatories
ADA
TOTAL None 4 days and 6
hours
60
GRANT OF CASH ADVANCES
Accounting process for cash advances of DOT Personnel (Regular and Coterminous
Employees) acting as Special Disbursing Officer in the utilization of project funds or cash
advances for official foreign travel allowance.
Office or Accounting Division
Division:
Transaction:
Who may avail: DOT Personnel (Regular and Co-Terminus Employees)
1. Copy of Work Program/Project Proposal DOT Employee
with Budget Estimate (1 photocopy)
2. Disbursement Voucher (2 original copies) DOT Employee
3. Certificate of Availability of Funds (1 Accounting Division
original copy)
4. Signed Fiscal Agency Service (foreign Accounting Division
currency) (1 original copy)
5. Obligation Request/ Budget Utilization Budget Division
Report (one original copy)
Approved SDO Designation (1 original copy) Special Disbursing Officer/s
Copy of Approved Bond Application (1 Special Disbursing Officer/s
original copy)
For local/foreign travel allowance:
1. Copy of Travel/Special Order (1 DOT Employee
photocopy)
2. Approved Itinerary of Travel (Appendix A) DOT Employee
(1 original copy)
3. Certificate of Last Travel Completed DOT Employee
(Appendix B) ( 1 photocopy)
4. Prevailing UNDP rates for daily UNDP website
subsistence allowance (foreign travel) (1
original copy)
5. Confirmed Flight Itinerary (1 photocopy) Procurement Division
6. Proof of exchange rate (foreign travel) (1 LBP/BSP website
original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Budget 1.1 Receives the None 5 minutes Senior
Division documents submitted. Administrative
forwards Assistant
61
signed ORS Note: Incomplete
and documents shall not be
Disbursement accepted
Voucher with
supporting
documents to
Accounting
Division
1.2 Assigns DV number None 1 hour 30 Senior
and forwards to minutes Administrative
reviewer Assistant
1.2 Checks/Reviews
completeness and None 3 days Administrative
propriety of Officer IV
supporting
documents. Analyzes
the claim and
reviews the
computations;
Prepares JEV
Note: If documents are

not in order, it shall
be returned to the
Project Officer for
compliance
1.4 Conducts final None 1 day Chief Accountant

evaluation of
completeness of
and validity of claims;
Signs JEV and Box C of
DV.
2. Office of the None 30 minutes Administrative

authorized Aide
signatories
2.1 Releases signed
receives the DVs
DVs, including
Note: Processing
to the authorized
time of signing of
approving officers for
DV by the
signature on Box D.
authorized
signatory not
included
3. Office of 3.1 Upon receipt of None 30 minutes Administrative
authorized signed Disbursement Assistant
62
signatories Vouchers, prepares
forwards approved Advice to Debit Account
DVs (LDDAP-ADA)
3.2 Signs LDDAP-ADA None 10 minutes Chief Accountant
4. Office of the None 30 minutes Administrative
authorized 4.1 Releases LDDAP- Aide
signatories ADA to authorized
receives the signatories
LDDAP-ADA
15 minutes
63
INCOMING MAILS HANDLING
This service covers the receiving and farming out of the incoming mail received.
Transaction:
Who may avail: DOT Employees and Officials (Head Office, Regional Offices NCR
and IV-B)
Acknowledgement of the receipt of mail Records and Communication Section
piece by affixing their signature over
printed name in the logbook for incoming
mails

CLIENT STEPS
1a. The Records None 5 minutes per RCS STAFF
Staff shall receive mail piece
and log the details
of the Official
Incoming Mails in
the designated
Incoming Logbook
and encode the
same to the
tracking system.
1b. The Records

Staff shall sort the
mails according to
addressees’ office
location.
2. Receiving of the 2. The Records

incoming mails. Staff shall
distribute mails of
the concerned
office and
recipient shall
acknowledge
receipt of the
documents by
writing their full
name and affixing
their signature at
the designated
64
incoming logbook.
TOTAL 5 Minutes
(Per Mail
Piece)
65
INFORMATION TECHNOLOGY SUPPORT
Provide IT technical assistance to the Department official and employee
Office or Division: Information Technology Division
Who may avail: DOT Official and Employee
IT Support/Service Slip (1 original copy) or ITD
Request via email Requesting Employee
CLIENT STEPS
CASE 1: Resolvable ICT Concerns
1. Proceed/call ITD or 1.1 Acknowledge None 5 minutes IT Administrative
send request via request submitted Aide
email thru email and list
initial details of the
request.
1.2 Record in the None 5 minutes IT Administrative
request IT Service Aide
Logbook.
2. Inform the IT 2.1 Conduct None 3 hours IT Personnel
personnel the Assessment and
problem of the ICT perform
equipment. troubleshooting of
the problem.
2.2 Record the None 5 minutes IT Personnel

findings using IT
Support/Service
Slip.
3. Acknowledge 5.1 Turnover the None 5 minutes IT Personnel
service thru email finished job and
or by affixing request the end-
his/her signature on user to sign the IT
the Service Slip Support/Service
and provide Slip as proof of
feedback. acceptance
TOTAL None 3 hours and
20 minutes
66
ISSUANCE OF CERTIFICATE OF AVAILABILITY OF FUNDS
Issuance of Certificate of Availability of Funds for approved projects and events as pre-requisite
to processing of payments

Type of Transaction: G2C (Government to Citizen)/ G2G (Government to Government)
Who may avail: Project Officers
1. Copy of Approved Work Program/Project Project Officer
Proposal with Budget Estimate (1
photocopy)
2. BAC Resolution, PhilGEPS posting for Bids and Awards Committee
total amounts equivalent to more than
P50,000 but less than P500,000 ( 1
original copy)
3. For purchase of goods - Purchase Order Project Officer
(1 original copy)
For procurement of service requirements -
Service Contract/MOA (5 original copy)
4. Certification of Allotment (5 original copy) Budget Division
CLIENT STEPS
1. Budget Division 1.1 Receives the None 10 minutes Administrative
forwards the request for Assistant II
Certification of CAF with
Availability of Allotment supporting
and the Contract, documents
together with the
1.2 Reviews the None 1 hour Administrative
contract and Assistant II
supporting
documents.
1.3 Prepares the None 1 hour Administrative
Certificate of Assistant II
Availability of
Funds
1.4 Conducts None 3 hours Chief Accountant

final review
of the
contract and
supporting
documents;
67
Signs the
CAF
2. Receives the CAF for 2.1 Releases the None 10 minutes Administrative
the Contract with the Contract with Aide
supporting documents CAF and
supporting
documents
Total: None 5 hours
20
minutes
68
ISSUANCE OF CERTIFICATE OF NO PENDING CASH ADVANCE
Issuance of Certificate of No Pending Cash Advance to accountable officers/ employees as
pre-requisite to the availment of cash advance.
Transaction:
Who may avail: Accountable Officers/Employees
None N/A
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Special
Disbursing
Officer (SDO)
or Travelling
Senior
Official/
1.1 Receives request 10 minutes Administrative
Employee None
for Certification Assistant
requests for a
certification of
No Pending
Cash
Advance.
1.2 Verifies cash
advance balance in Senior
the Schedule of 10 minutes Administrative
None
Cash Advances and Assistant
Liquidation file.
1.3 Encodes Senior

Certificate of No 20 minutes Administrative
None
Pending Cash Assistant
Advance.
1.4 Reviews and
signs Certificate of
Chief Accountant
No Pending Cash None 20 minutes
Advance.
2. Receives 2.1 Releases of the Senior

Certification of No Certificate of No Administrative
None 10 minutes
Pending Cash Pending Cash Assistant
Advances Advances.
1 hour 10
Total: None
minutes
69
ISSUANCE OF ORDER OF PAYMENT
Issuance of Order of Payment Form to event participants for the collection of participation
fees; refund of excess cash advances grants to Employee (Regular and Co-Terminus) for
Official Travel and Special Disbursing Officer and refund of excess fund transfers from Local
Government Units and Regional Offices.

Type of Transaction: G2C (Government to Citizen)/ G2G (Government to Government)
Who may avail: Event participants, Employees, LGUs, Regional Offices
For participation fees:
Confirmation of participation in the event (1 Event Organizer/ Project Officer

photocopy)
For refund of cash advances:
1. Approved liquidation report (1

photocopy) Accounting Division
2. Notice of Obligation Request and
Status Adjustment (NORSA) (1
original copy)
For refund of financial assistance to

LGUs/ROs:
1. Deposit slip (1 photocopy) and/or LGUs/ROs

2. Disbursement Voucher of the
concerned LGU/RO (1 photocopy)

CLIENT STEPS
1.1 Receives the
request for
1. Requesting party Senior
issuance of
presents Administrative
Order of None 10 minutes
documentary Assistant
Payment and
requirements.
documentary
requirements
1.2 Evaluates the
documents
Senior
presented;
Administrative
confirm the None 20 minutes
Assistant
amount to be
paid;
Prepares the
70
Order of
Payment
1.3 Reviews and

signs the
Order of None 20 minutes Chief Accountant
Payment.
2.1 Releases of
2. Receives the signed Administrative
Order of None 10 minutes
Order of Payment Aide
Payment.
Total: None 1 hour
71
LIQUIDATION OF CASH ADVANCES
Liquidation of cash advances after completion of travel or end of the conduct of an official
event
Office or Accounting Division

Division:
Transaction:
Who may avail: DOT Employees/ Accountable officers
For local/foreign travel:
1. Official Receipts (1 original copy)
2. Passport, Ticket and Boarding Pass
(1 photocopy) DOT Employee
3. Terminal Report (1 photocopy)
4. Certificate of Travel Completed (1
photocopy)
5. Certificate of Appearance (1 original)
6. Paid voucher (1 photocopy)
SPECIAL REQUIREMENTS
For special projects:
1. Summary of Expenses (1 original
copy) DOT Employee (Project Officer)
2. Official Receipts (1 original copy)
1. Accountable
1.1 Receives the
Officer
Liquidation Report and
submits
supporting Documents Senior
Liquidation
None 10 minutes Administrative
Report with
Note: Incomplete Assistant
complete
documents shall not be
supporting
accepted
documents.
a. Reviews and
evaluates completeness
and propriety of
supporting documents.
Prepares JEV. Senior
None 1 hour Administrative
Note: If documents Assistant
the Project Officer
for compliance
72
2. Receives a. Conducts final
copy of evaluation of
signed completeness
Liquidation and propriety of
Chief
Voucher supporting None 1 hour
Accountant
documents;
Signs Liquidation
Voucher and
JEV.
Total: 2 hours 10
None
minutes
73
OUTGOING MAILS HANDLING
This service covers the processing and delivery to the Phil post of the outgoing mails.

Who may avail: DOT Employees and Officials (Head Office, Regional Offices NCR
and IV-B)
1. Properly filled-out Control Slip for Mailing Records and Communication Section
Services
2. One (1) Original Copy and two (2) Requesting office/employee
Photocopies of the Mail piece
CLIENT STEPS
1. Submit the properly 1.1 Receive the None 5 minutes Admin
filled-out control slip mail piece with Assistant/Admin
for mailing services Control Slip for Officer I
and the mail piece. Mailing Services
and validate
details such as
but not limited to
sender’s and
recipient’s mailing
address and the
completeness of
the specified
enclosures.
1.2 Affix on the None 5 minutes Admin Officer I
envelope the
postage stamp
and Postage
Meter Machine
with the
corresponding
postage rate.
1.3 Securely seal None 5 minutes Admin Assistant
the envelopes for
safe handling and
transport of mails
to the Post Office.
1.4 Record the None 30 minutes Admin Assistant
outgoing mails in
the tracking
system to register
dispatched
outgoing mails.
74
1.5 Prepare the None 30 minutes Admin Assistant
Daily Statement
Reading Receipt
of Mails posted
thru Postage
Meter Machine.
1.6 Approve the None 15 minutes Section Head
Daily Statement
Reading Receipt
of generated by
signing at the
approval portion
of the Report.
1.7 Deliver all the None 1 hour Admin
outgoing mails Assistant/Admin
indicated in the Officer I
approved Daily
Statement
Reading Receipt
of Mails.
TOTAL None 1 hour 30
minutes
75
PAYMENT OF SALARIES, BONUSES, AND OTHER PERSONNEL
BENEFITS
Accounting process for the payment of salaries, bonuses, and other personnel benefits of
DOT Personnel (Regular, Job Order and Coterminous Employees)
Transaction:
Who may avail: DOT Personnel (Regular and Co-Terminus Employees)
1. Duly certified payroll with computation of Human Resource Division
salary (1 original copy)
2. Payroll Register (1 original copy) Human Resource Division
3. Disbursement Voucher (2 original copies) Human Resource Division
4. Pay-out Form (1 original copy) Human Resource Division
5. Obligation Request (ORs) (1 original copy) Budget Division
6. Signed Daily Time Record (1 original copy) DOT Employee
7. Certificate of Availability of Funds (1 Accounting Division
original copy)
For initial payment of salaries (regular
employees with original appointment):
1. 1 Certified copy of duly approved

appointment paper
2. 1 Certified copy of oath of office
3. 1 Certificate / Notice of assumption to
office
4. Statement of Assets and Liabilities (1 Human Resource Division
photocopy)
In case of transfer:
1. Copy of authority to transfer (1

photocopy)
2. Clearance from previous office (1
photocopy)
3. Certification on the last day of service
from previous office (1 photocopy)
4. Certification of last salary received from
former office verified by concerned
auditor (1 photocopy)
For Job Order Employees:
76
1. Job Order Contract (1 photocopy) Human Resource Division
2. Accomplishment Report (1 original
copy)
3. Certification of Service Rendered (1
original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Budget Division 1.1 Received the None 1 hour Senior
forwards signed documents Administrative
ORS and DV submitted. Assistant
with supporting
documents to the Note: Incomplete
Accounting documents shall not be
Division accepted
1.2 Checks/ reviews None 1 day Senior
completeness and Administrative
propriety of Assistant
supporting
documents.

returned to the projects
officer for compliance
1.3 Analyzes the

request and reviews None 1 day and 4 Administrative
the computations; hours Officer IV
Prepares JEV
1.4 Conducts final None 1 day Chief Accountant

evaluation of
completeness of
supporting
documents; Signs
the DV.
2. Office of the None 1 hour Administrative

authorized Aide
signatories receives 2.1 Releases signed
the DVs DVs, including
Note: Processing to the authorized
time of signing of approving officers for
DV by the signature on Box D.
authorized signatory
not included
77
3. Office of 3.1 Upon receipt of None 2 hours Administrative
authorized signed Disbursement Assistant
signatories forwards Vouchers, prepares
approved DVs Advice to Debit Account
(LDDAP-ADA)
4. Office of the None 1 hour Administrative
4.1 Releases LDDAP-
authorized Aide
ADA to authorized
signatories receives
signatories
the LDDAP-ADA
hour
78
PREPARATION OF REQUIREMENTS FOR INITIAL SALARY AND SALARY
DIFFERENTIAL DUE TO PROMOTION
Human Resource procedure to facilitate the preparation of requirements for the

processing of the initial salary of newly appointed/hired and promoted DOT officials and
employees.

Transaction: G2G (Government to Government
Who may avail: Newly-hired/appointed DOT Officials and Employees
Daily Time Record (DTR) (2 original signed HRD-Compensation & Benefits Section (CBS)
copies)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit duly- 1.1 Receive the duly- None 20 minutes HRD-CBS
signed DTR signed DTR and Processor (HRMO)
inputs data of new
official or employee
to the database.
2.2 Compute salaries None 1 day 4 hours HRD staff
and prepare the
ORS and DV
2.3 Review and sign None 4 hours 15 Chief, HRD
ORS and initials on minutes
the DV.
2.4 Record and release None 20 minutes HRD Receiving/
the ORS and DV Releasing Staff
with all supporting
documents to the
Budget Division
(BD) for processing
of obligation.
minutes
79
PREPARATION OF SERVICE CONTRACTS
Preparation of Service Contracts which have undergone alternative methods of procurement.
Office or Division: Legal Affairs Service (LAS)
Type of Transaction: G2G - Government to Government
Who may avail: Department of Tourism (DOT) personnel
Accomplished Google Form http://bit.ly/dotcontractrequest
Terms of Reference or Technical Specifications Procurement Management Division
Proof of Receipt from the Office of Undersecretary
for Administration and Finance or Procurement Requesting Party
Management Division
AGENCY FEES TO PROCESSING PERSON/S
CLIENT STEPS
a. Accomplish the LAS 1.1 None. Google None 15 minutes N/A
Request Form for Drafting will automatically
of Service Contracts send an
through Google Form, acknowledgement
accessible at: email upon
http://bit.ly/dotcontractrequest submission of the
Accomplished
Google Form;
1.2 Check the None 15 minutes Administrative
completeness and Assistant or
attachments Legal Assistant
submitted through
the Google Form1;
1.3 Record all the None 15 minutes Administrative
requests received, Assistant or
whether complete Legal Assistant
or incomplete in
the LAS Contract
Preparation
Tracking System;
1.4 Assign None 5 minutes Administrative
Requests with Assistant or
correct and Legal Assistant
complete
attachments to the
Legal Assistant
concerned;
a. Draft the None 3 days and 4 Legal Assistant
Service Contract hours2
and conduct the
necessary
research,
1 Requests with incomplete attachments shall be coordinated to Requesting Party for compliance;
2 In case of further clarifications or additional documents are required from the Requesting Party, any delay on the part of
the Requesting Party shall toll the running of the period. The processing time shall begin once the required documents are
complete.
80
coordination, or
consultation with
the Requesting
Party or offices
concerned;
1.6 Submit the None 5 minutes Legal Assistant
Draft Service
Contract for
review;
1.7 Final review None 3 days Lawyer
and approval of
Draft Service
Contract;
1.8 Review and None 45 minutes Legal Assistant
finalize Lawyer’s
comments or
revisions in the
Draft Service
Contract, if
applicable;
2. Acknowledge receipt of 2.1 Transmit final None 20 minutes Legal Assistant
the response version of the
Draft Service
Contract to the
email address of
the requesting
party and record in
the LAS Contract
Preparation
Tracking System.

hours
81
PROCESSING OF APPLICATION FOR LEAVE
Human Resource procedure for the processing of following DOT employee/s leave
applications:
• Vacation/Forced Leave
• Sick Leave
• Privilege Leave
• Forced Leave
• Other Types of Leave

Who may avail: DOT Officials and Employees
1. Leave Application Form (2 original HRD Compensation Benefits Section (CBS)
copies)
2. Medical Certificate for more than 5 days
of absences and in other cases pursuant to
the CSC Omnibus Rules on Leave
CLIENT STEPS
1. Submit duly 1.1 Receive and None 30 minutes HRD-CBS
accomplished Leave record the Receiving/
Application Form. data Releasing Staff
contained in
the Leave
Employees shall file Application
their respective leave Form.
applications within the
prescribed period as Forward the
provided for in the form to the
Omnibus Rules on concerned
Leave, otherwise shall HRD-CBS
be considered Processor.
unauthorized absence.
1.1 Review None 1 day 2 HRD-CBS
completeness hours Processor (HRMO)
of
documentary
requirements
and certify
leave
balances;
1.2 Encode in
the
82
Attendance &
Leave
Monitoring
System for
DTR
updating.
1.3 Forward the None 40 minutes HRD-CBS
leave Receiving/
application Releasing Staff
form to the
Chief, HRD
or the
concerned
official for
final
approval/
signature.
1.4 Certify leave None 4 hours 15 Chief, HRD or
credits. minutes
Approving Authority
(in case of official
filing the leave of
absence)
2. Retrieve a copy 2.1 Release the None 4 hours HRD-CBS
of the approved approved Receiving/
leave form leave form Releasing Staff
and have the
employee
acknowledge
the receipt
thereof .
TOTAL None 2 days 3
hours 25
minutes
83
PROCESSING OF CERTIFICATION OF ALLOTMENT
The process of reviewing and approving Certification of Allotment for DOT activities and
projects.
Office or Division: Budget Division
Type of G2G – Government to Government
Transaction:
Who may avail:  Project Officers of Various Operating Units within DOT
 All DOT employees
Certification of Allotment / Funds (6 original
copy)
Project Officer
BAC Resolution (1 original copy)
Contract (1 original copy)
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE PAID
1. Submits 1.1 Checks the
Certification of completeness of the
Allotment to requirements and
Budget Division accuracy of the
Certification of Allotment
for the activity or project. 20 minutes
Note: If incomplete, Admin Assistant

documents will be
returned to Project
Officer
1.2 Receives the

certification of allotment
and forwards to None
assigned Budget Officer
2.1 Checks the
availability of allotment
based on the attached
supporting documents.
Note: If no funds
available or not included
in the approved WFP, 20 minutes Budget Officer
documents will be
returned to Project
Officer
2.2 Budget Officers put

their initials under the
84
Chief Budget’s name.
Returns the documents
to Admin Assistant for
assigning of control
number.
3. Assigns control
number and forwards
to Chief Budget 5 minutes
Admin Assistant
Officer for review and
approval
4.1 Receives the

4.2 Reviews and

approves the
30 minutes Chief Budget Officer
4.3 Returns the signed

to Admin Assistant
5.1 Receives and
encodes in the logbook
and monitoring system
the approved
5.2 Obtains one (1)

original copy of 10 minutes
Admin Assistant
for Budget Divisions’
copy
5.3 Forwards the signed

and approved
to Accounting Division
TOTAL NO. OF
1 hour 25 minutes
TIME
85
PROCESSING OF OBLIGATION REQUEST STATUS
Procedure for the processing of Obligation Request Status

Office or Division: Budget Division

Type of Transaction: G2G – Government to Government
Who may avail:  Project Officers of Various Operating Units within DOT
 All DOT employees
General Requirements
Certification of Availability of Allotment / Funds (6 original
copies)
DOT Employees
Obligation Request and Status (ORS) (3 original copy)
Disbursement Vouchers (4 original copies)
Specific Requirements for Cash Advance
1. Overtime Pays (1 original copy each)
1.1 Duly certified payroll for the pay period / list of
payees with overtime services rendered
1.2 Authorization to claim payment for overtime
services rendered
HR/Compensation
1.3 Accomplishment Report
1.4 Certification of overtime services rendered
1.5 Duly accomplished / signed Daily Time Record
(DTR)
2. Terminal Leave (1 original copy each except for 2.5,
2.6 and 2.10)
2.1 Duly accomplished / approved Application for
Leave
2.2 Complete / updated Service Record
2.3 Clearance from the Office of the Ombudsman that
the payee has no pending case
2.4 Statement of Assets and Liabilities
2.5 Copy of last appointment
2.6 If due to retirement, copy of appointment showing
HR/Compensation
highest salary received if salary under last
appointment is not the highest
2.7 Computation of terminal leave duly certified by the
Human Resources Division (HRD)
2.8 Clearance from Central or Regional Office
2.9 Applicant’s authorization to deduct all financial
obligations with the agency
2.10 Certified photocopy of Leave Card
3. Project Fund of Special Disbursing Officer (SDO)
(1 original copy each except for 3.2)
3.1 Copy of Approved Special Order (SDO Project Officer
86
Designation) with the specific purpose for which
the cash advance is granted (only permanently
appointed officer / employee may be designated
as SDO / accountable officer)
3.2 Copy of Approved Work Program / Project
Proposal with Budget Estimate (BE) detailing the
expenses to be incurred (BE should be supported
by quotations / cost basis)
3.3 Copy of Approved Bond Application (must be
adequately bonded for the amount commensurate
to the amount of accountability)
3.4 Certification from Accounting Division that SDO
has no pending unliquidated Cash Advance
3.5 Fiscal Agency Service (FAS) signed by authorized
signatories, if foreign currency is required
4. Current Operating Expenditures (COE) for
remittances to DOT foreign Field Offices (1 original
copy each except for 4.1)
4.2 Salaries, Wages and allowances, maintenance
and operating expenses and/or list of
activities/projects with estimated budget as basis
for the cash advance
4.3 Copy of Approved Bond Application (adequately OPMD
bonded for the amount commensurate
to the amount of accountability)
4.4 Certification from Accounting Division that SDO
has no pending unliquidated Cash
Advance
4.5 Fiscal Agency Service (FAS) signed by authorized
signatories
5. Salaries and Wages (1 original copy each except for

5.2)
5.1 Duly certified payroll for the specific pay period
/list of payees with their net payments
5.2 For initial payment of salaries (regular employees
with original appointments):
5.2.1 Certified copy of duly approved Appointment
Paper Compensation and Benefits
5.2.2 Certified copy of Oath of Office
5.2.3 Certificate / Notice of Assumption to Office
5.2.4 Statement of Assets and Liabilities
In case of transfer:
5.2.5 Copy of authority to transfer
87
5.2.6 Clearance from previous office
5.2.7 Certification on the last day of service from
former office
5.2.8 Certification of last salary received from
former office verified by the concerned auditor of
previous office
5.3 For Job Contract Employees:
5.3.1 Job Order Contracts
5.3.2 Accomplishment Report
5.3.3 Certification of Services Rendered
5.4 Duly accomplished / signed Daily Time Record
(DTR)
5.5 Computations of salary/wage duly certified by
Human Resources Division (HRD)
6. Representation and Transportation Allowance

(RATA) (1original copy each)
6.1 Duly certified list of payees entitled to RATA
6.2 For Officers-in-Charge (OIC):
6.2.1 Special Order for the OIC designation
specifying the period covered and the
corresponding entitlement of RATA
6.3 If RATA entitlement is non-commutable:
Compensation and Benefit
6.3.1 List of Expenses Incurred (not exceeding
the authorized amount of RATA entitlement)
6.3.2 Certification that the expenses incurred are
official in nature, public in character and incurred
in the best interest of the Department
6.4 Duly approved request for commutation of Leave Compensation and Benefit
6.5 Certification from Human Resources Division
(HRD) of total leave credits earned as of date of
request
6.6 Computation of claim for leave commutation duly
certified by the Human Resources Division (HRD)
7. Local Travel Allowance (1 original copy each except

for 8.1, 8.2 and 8.4)
7.1 Copy of Approved Work Program / Project Project Officer
7.2 Certified True Copy of duly approved
Travel/Special Order indicating the entitlements
(not exceeding allowances prescribed under
existing laws)
7.3 Approved Itinerary of Travel (Appendix A)
detailing the transportation and travel
88
expenses to be incurred as basis for the amount
of cash advance
7.4 Certificate of Last Travel Completed (Appendix B)
7.5 Certification from Accounting Division that the
official / employee has no unliquidated Cash
Advances
8. Actual Local Travel Allowances / Expenses (1

original copy each except for 9.10)
8.1 Authority to be reimbursed of actual travelling Project Officer
expenses
existing laws)
detailing the transportation and travel
expenses to be incurred as basis for the amount
of cash advance
8.4 Bills and receipts for actual expenses claimed
8.5 Certification that expenses incurred were
absolutely necessary and official in nature
8.6 Certificate of Last Travel Completed (Appendix B)
8.7 Official receipts for meals and incidentals for job-
order personnel
8.8 Receipts for airport terminal fees, if any
8.9 Copies of used transportation ticket (used bus
ticket / e-ticket with boarding passes for airfares)
expenses to be incurred (BE should be supported by
quotations / cost basis)
9. Health Insurance (1 original copy each except for
10.6-7)
9.1 Approved Memorandum for the Secretary Project Officer
for request for reimbursement
9.2 Copy of exchange rate used
9.3 Summary of health insurance to be
reimbursed
9.4 Computation and conversion to Philippine
Peso
9.5 Official Receipt / Transaction Details
9.6 Copy of Insurance Policy
expenses to be incurred (BE should be supported by
quotations / cost basis)
10. Excess Baggage (1 original copy each except for
89
11.7)
10.1 For posting of newly appointed Foreign Project Officer
Office (FO) Personnel:
10.1.1 Approved Memorandum for the Secretary
10.2 For regular foreign travel
10.2.1 Authority to be reimbursed
10.3 Official receipts
10.4 Copy of e-ticket
10.5 Copy of boarding pass
existing laws)
11. Honoraria (1 original copy each)
11.1 Duly certified payroll for the pay period /list Project Officer
of payees entitled to honoraria
11.2 Basis for the honoraria claimed
11.3 Computations of honoraria claimed (total
honoraria received must not exceed 25% of
annual basic pay of officer / employee)
11.4 Outputs delivered / accomplished
12. Foreign Travel Allowance (1 original copy each

except for 10.1, 10.2, 10.4, 10.7 and 10.8)
12.1 Copy of Approved Work Program/ Project Project Officer
by quotations/ cost basis)
12.2 Certified True Copy of duly approved Travel
/Special Order indicating the entitlements (not
exceeding allowances prescribed under existing
laws)
detailing the transportation and travel expenses to
be incurred as basis for the amount of cash
advance
12.4 Prevailing UNDP rates for daily subsistence
allowance used in the computation of claim for
travelling expenses
12.5 If claiming for Representation Allowance:
10.5.1 Approval from Malacañang indicating the
amount of representation allowance authorized
12.6 Confirmed flight itinerary issued by the
booking office/travel agency (for computation of
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travelling expenses)
12.7 Proof of exchange rate at the time of travel
12.8 Certificate of Last Travel Completed
(Appendix B)
12.9 Certification from Accounting Division that
the official / employee has no unliquidated Cash
Advances.
12.10 Fiscal Agency Service (FAS) signed by
authorized signatories
13. Petty Operating Expenditures / Replenishment (1

original copy each)
13.1 Copy of Approved Special Order (SDO Petty Cash Fund Custodian
Designation) with the specific purpose for which
the cash advance is granted (only permanently
appointed officer/ employee may be designated
as SDO / accountable officer)
13.2 Report of Disbursement for previous cash
advance granted
13.3 Official Receipts/proofs of payment for
expenses incurred
SDO has no pending unliquidated Cash
Advance
Specific Requirements for Payment

14. Purchase of Supplies and Materials Payment (1
original copy each except for 12.1)
14.1 Approved Annual Procurement Program Project Officer
14.2 Approved Purchase Request
14.3 Approved Purchase Order / duly notarized
MOA
14.4 Request for canvass / PhilGEPS posting /
bidding with corresponding Terms of Reference
(TOR)
14.5 Abstract of Canvass with quotations from at
least three (3) suppliers / service providers,
signed by GSD (for total amounts equivalent to
PHP50,000 and less)
14.6 Copy of BAC Resolution, PhilGeps posting
(for total amounts equivalent to more than PHP
50,000 but less than PHP 500,000)
14.7 Copy of BAC Resolution, BID Documents,
Notice / Letter of Award, Performance Bond (for
total amounts equivalent to PHP 500,000 and
above)
14.8 Certification from Budget Division that
funds have been appropriated and allotted under
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the GAA or TLA/RT account
14.9 Original copy of Invoice / Statement of
Account
14.10 Original copy of Delivery Receipt
14.11 Duly Signed Inspection and Acceptance
Report
16. Representation Expenses
(Payment/Reimbursement) (1 original copy each except
16.8)
15.1 Original copy of duly signed authorization Project Officer
from the Head of Office or his duly designated
representative, to sign for chit charges / reimburse
expenses incurred for the implementation of a
particular activity / undertaking
15.2 Original copy of invoice / Statement of
Account
15.3 Certification that expense is official in
nature, public in character and in the best interest
of the Department
15.4 For group meals, list of participants with
signature/photos
least three (3) suppliers / service providers
15.6 Attendance Sheet
17. Professional Services Rendered (Consultants,
Resource Persons, Translators, etc) (1 original
copy each except for 14.1 and 14.7)
16.2 Resume / Credentials of Contracted
Individual
16.3 Acceptance Invitation
16.4 MOA / Contract of Services duly signed by
both parties and duly notarized, indicating the
professional fee and/or other types of emoluments
agreed upon and the terms of payment
16.5 Abstract of Canvass / Waiver of Canvass
16.6 Original Copy of Statement of Account
16.7 Copy of Speaker’s presentation
16.8 Proof of services rendered /
Accomplishment Report (as stated in the contract)
16.9 Certificate of Services Rendered /
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Acceptance of Deliverables per MOA / Contract
18. Services Rendered by Contracted Service
Providers (1 original copy each except for 15.1)
17.2 Original copy of duly signed authorization
from the Head of Office or his duly designated
representative, to sign for chit charges / reimburse
expenses incurred for the implementation of a
particular activity / undertaking
17.3 Original copy of Invoice / Statement of
Account
17.4 Supporting documents for the invoice (hotel
folios, guest list, etc)
17.5 Copy of Letter Contract with Conforme /
duly notarized MOA or Contract signed by both
parties
17.6 Request for Canvass / PhilGEPS posting /
bidding with corresponding Terms or Reference
(TOR)
PHP50,000 and less)
17.8 Copy of BAC Resolution, PhilGeps posting
(for total amounts equivalent to more than PHP
50,000 but less than PHP 500,000)
total amounts equivalent to PHP 500,000 and
above)
17.10 Certification from Budget Division that funds
have been appropriated and allotted under the
GAA or TLA/RT account
17.11 Certification that expense is official in
nature, public in character and in the best interest
of the Department
19. Purchase of Foreign Transportation Expenses /
Air Tickets (1 original copy each except for 16.1
and 16.2)
/ Special Order indicating the entitlements (not
93
laws)
18.3 Original copy of invoice / Statement of
Account
18.4 Original copy of used transportation ticket
(used air ticket / e-ticket with boarding passes for
airfares)
18.5 If claiming payment for business class
airfare: Malacañang approval authorizing
business class accommodation on plane for the
official travel
18.6 Copy of Contract with the service provider
(for air tickets)
18.7 Request for Canvass / PhilGEPS posting /
bidding with corresponding Terms or Reference
(TOR)
least three (3) accredited travel agencies, signed
by GSD (for total amounts equivalent to
PHP50,000 and less)
18.9 Copy of BAC Resolution, PhilGEPS posting
(for total amounts equivalent to more than
PHP50,000 but less than PHP500,000)
total amounts equivalent to PHP500,000 and
above
funds have been appropriated and allotted under
20. Hiring of Vehicles (1 original copy each except for
17.1)
19.2 Original Copy of Approved Authority to Hire
a Vehicle
19.3 Original Copy of Statement of Account /
Invoice
19.4 Copy of Letter Contract with Conforme /
duly notarized MOA or Contract signed by both
parties
(TOR)
least three (3) accredited transport companies,
94
PHP50,000 and less)
19.7 Copy of BAC Resolution, PhilGEPS posting
PHP50,000 but less than PHP500,000)
above)
19.10 Original Copies of Trip Tickets duly signed
by passenger / project officer
19.11 Passenger List
19.12 Certification from the authorized signing
officer of satisfactory services completed /
rendered as stated in the contract / agreement
21. Shipment / Freight Services (1 original copy each
except for 18.1)
20.2 Original copy of invoice / statement of
account from the contracted service provider
20.3 Abstract of Canvass signed by the GSD
20.4 Inspection Report for the goods shipped
20.5 Proof of shipment
20.6 Acknowledgment from the recipient that
shipped goods were received in correct quantity
and in good order
22. Procurement of Security, Janitorial and other
similar services (1 original copy each)
21.1 Request of the concerned office for the Human Resource Division
requirements
21.2 Approval of the request by the Secretary
21.3 Approved Terms of Reference (TOR)
21.4 Copy of Advertisement / Invitation to Bid
21.5 Bid Tenders of participating bidders
21.6 Participating bidders’ registration, license
and accreditation documents
21.7 Abstract of Bids duly signed by the BAC
Members
21.8 BAC Resolution on the evaluation of bids
and recommendation of award duly signed by the
BAC members
21.9 In case of negotiated purchase: Certification
95
from BAC members that there were failure of
public biddings (two biddings); Certificate of
authority to negotiate / enter into negotiated
contract
21.10 Notice / Letter of Award signed by
authorized official
21.11 Job Order / Contract (Original) duly received
by contractor
21.12 Notice to commence to work
21.13 Performance Bond
21.14 Record of Attendance / Service (for security
and janitorial services)
21.15 Request for payment of the contractor /
service provider for services rendered
21.16 Certification of the concerned office that the
service rendered by the contractor / service
provider was satisfactory
23. Extension of Security, Janitorial, and other similar
service (1 original copy each)
22.1 Request of Management to the contractor / Human Resource Division
service provider for the extension of services with
the reasons therefore
22.2 Copy of extension contract
22.3 Period covered by the duration does not
exceed one year
22.4 Certification from BAC that:
22.5 The original contract was awarded through
public bidding
22.6 The agency has substantially undertaken
the procurement activities required prior to award
the new contract
22.7 The contract extension is undertaken due to
circumstances beyond the control of the agency
and that the agency cannot award a new contract
within a month after the expiration of the term of
the original contract
22.8 The extension is merely an emergency
measure to maintain status quo in the operations
of the agency and to avoid interruption of service
22.9 The current contractor / service provider has
not violated any of the provision of the original
contract
22.10 The terms and conditions of the original
contract shall not be changed or modified
22.11 Performance bond
22.12 Request for payment of the contractor /
service provider for services rendered
22.13 Record of attendance / service (for security
96
and janitorial services)
22.14 Certification of the concerned office that the
service rendered by the contractor / service
provider was satisfactory
24. Purchase of Equipment and Vehicle

(1 original copy each except for 21.1)
23.1 Approved annual procurement program / Procurement and Management
plan for the current year Division
23.2 Allotment for equipment outlay
23.3 Malacañang approval (as necessary)
23.4 Approved purchase request
23.5 Approved purchase order / duly notarized
MOA
(TOR)
23.7 Abstract of canvass with quotations from at
PHP50,000 and less)
23.8 Copy of BAC Resolution, PhilGEPS posting,
PHP50,000 but less than PHP500,000
above
23.11 If from sole distributor:
23.11.1 Duly notarized certificate of exclusive
distributorship pf the dealer duly attested by
the principal
23.11.2 certification from the supplier that
does not have sub-dealers selling at lower
prices
23.11.3 Certification from the requisitioning
officer duly approved by the agency head
that there are no suitable substitutes of the
equipment that can be obtained at more
advantageous terms of the government
23.12 In case of negotiated purchase:
23.12.1 Certification from BAC members that
there was failure of public biddings (two
biddings)
23.12.2 Certificate of authority to negotiate /
97
enter into negotiated contract
23.13 Original cop of Supplier’s invoice /
statement of account
23.14 Original copy of delivery receipt
23.15 Inspection and acceptance report on the
deliveries
23.16 Results of test / analysis by proper
government agency (if the terms are subject to
test)
23.17 Copy of Acknowledgment Receipt for
Equipment (ARE)
25. Repair of Equipment (1 original copy each)

24.11 Request for Repair / Inspection Report General Services Division
24.12 Approved Job Order / duly notarized MOA
24.13 Request for canvass / PhilGEPS posting/
(TOR)
least three (3) service providers, signed by
GSD (for total amounts equivalent to Php 50,000
.00 and less)
24.15 Copy of BAC Resolution, PhilGeps posting,
Php 50,000.00 but less than Php 500,000.00)
Notice / Letter of Award, Performance Bond
(for total amounts equivalent to Php 500,000.00
and above)
have been appropriated and allotted under
24.18 Original copy of Invoice /Statement of
Account
24.19 Duly signed Inspection and Acceptance
Report
24.20 Original copy of Delivery Receipt
25. Utility Expense – Electricity, Water and Telephone

(1 original copy each)
25.1 Statement of Account (SOA) / Billing Project Officer
Statement
25.2 Certification that expenses are official in
nature if bill exceeded monthly limit (telephone)
26. Rent – Building / Venue (1 original copy each except
27.2.4 and 27.5.1)
26.1 Original copy of Statement of Account / Project Officer
Invoice
98
26.2 For first payment:
26.2.1 Duly notarized MOA or Contract signed by
both parties
26.2.2 Certification from Budget Division that funds
have been appropriated and allotted under
26.2.3 Certification from Accounting Division of
Availability of Funds
26.2.4 Copy of Approved Work and Financial
Program (WFP) / Project Proposal with
reviewed Budget Estimate (BE) detailing the
expenses to be incurred (BE should be
supported by quotations / cost bases)
26.2.5 Request for canvass / PhilGeps posting /
bidding with corresponding Terms of
Reference (TOR) (unless renewed)
26.3 For total amounts equivalent to Php
50,000.00 and less:
26.3.1 Abstract of Canvass with quotations from at
least (3) accredited transport companies,
signed by GSD
26.4 For total amounts equivalent to more than
Php 50,000.00 but less than Php 500,000.00:
26.4.1 Copy of BAC Resolution
26.4.2 PhilGeps posting
26.5 For total amounts equivalent to Php
500,000.00 and above:
26.5.1 Copy of BAC Resolution
26.5.2 Bid documents
26.5.3 Notice of Awards (NOA)
26.5.4 Performance Bond
26.6 For venue rental:
26.6.1 Certification from the authorized signing
officer of satisfactory services completed /
rendered as stated in the contract /
agreement
27. Internet Service Expenses (1 original copy each)

27.1 Statement of Account (SOA) / Billing Project Officer
Statement
27.2 Copy of notarized contract
27.3 Copy of BAC Resolution attached with
procurement related documents (for first payment)
27.4 Notice of Award / to Process (for first
payment)
27.5 Copy of Approved Work and Financial
Program (WFP) / Project Proposal with reviewed
Budget Estimate (BE) or Annual Procurement
99
Plan (APP) (whichever is applicable)
Specific Requirements for Fund Transfer
29. Financial Assistance to Local Government Units
(LGUs) (1 original copy each)
28.1 Letter request from the Head of the LGU for Project Officer
financial assistance indicating there in the:
28.1.1 Name of the project / activity
28.1.2 Period /duration of the project
28.1.3 Tourism impact/significance of the project/
activity
28.1.4 Amount requested
28.2 Approval / Resolution by the concerned
Sangguniang Pambayan / Panglungsod/
Panglalawigan authorizing the Head of the LGU to
request for financial assistance and to enter into
agreement with the DOT relative thereto
28.3 Endorsement Letter from the concerned
DOT Regional Director on the request for
assistance
28.4 Evaluation / Recommendation of DOT -
SPRC (Special Project and Review Committee)
on the request for assistance
28.5 Copy of the MOA which shall stipulate the
following:
28.5.1 Type/ Nature of the project to be funded
which shall be in line with the mandate /
programs of the DOT
28.5.2 Impact on tourism of the project to be
funded
28.5.3 Use of the assistance exclusively for the
approved purpose
28.5.4 Time /period for the liquidation of the fund
transfer (not applicable if fund release is
thru donations)
28.5.5 Amount of financial assistance granted
28.5.6 Submission of Terminal Report within a
specific period
28.5.7 Sanctions to be imposed / undertaken for
non-compliance with the provisions of
the MOA
28.6 Liquidation Report with supporting
documents for previous fund transfers duly
audited by the Audit Team assigned at the
concerned LGU (not applicable if fund transfer is
thru donations)
the LGU has no unliquidated fund transfer
30. Financial Assistance for Non-Government
100
Organization (NGO) / People’s Organization
(PO) (1 original copy each)
29.1 Proposal or request for funding which shall Project Officer
include:
29.1.1 Name of the Project
29.1.2 Objectives
29.1.3 Target beneficiaries
29.1.4 Impact to the tourism industry
29.1.5 Amount of assistance
29.2 Eligibility requirements such as:
29.2.1 Certificate of Registration with the Securities
and Exchange Commission (SEC) and/or
either Cooperative Dev't Authority (CDA) or
the Department of Labor and Employment
(DO LE)
29.2.2 Authenticated copy of the Latest Articles of
Incorporation or the Articles of Cooperation,
showing the original incorporators/
organizers and the Secretary's certificate of
incumbent officers, together with the
Certificate of Filing with the SEC/Certificate
of Approval by the CDA
29.2.3 Financial Reports audited by an
independent Certified Public Accountant for
the past (3) three years preceding the date
of project implementation. For NGO/ PO
which has been in operation for less than
three (3) years, report of accomplishment or
any
equivalent proof certified by its President
and Secretary that it had previously
implemented similar projects
29.2.4 Disclosure by the NGO / PO of other related
business, if any, and extent of ownership
therein
29.2.5 Work and Financial Plan, Sources and
Details of Proponents Equity Participation
in the Project
29.2.6 List and/or photographs of similar projects
previously completed by the NGO/PO, if
any, indicating the source of funds for their
implementation
29.2.7 A sworn affidavit of the Secretary of the
NGO / PO that none of its incorporators,
directors or officials is an agent of or related
by consanguinity or affinity up to the fourth
civil degree to the officials of the
Government Organization authorized to
101
process and/or approve the proposal, the
MOA and the release of funds
29.3 Initial evaluation and endorsement of the
concerned DOT Officer / Regional Director /
Attached Agency Officer on the request for
assistance
29.4 Certification for non-submission of requests
to other DOT Attached Agencies
29.5 Approved SPRC Resolution
29.6 Signed Memorandum of Agreement (MOA)
29.7 Liquidation Report with supporting
documents for previous fund transfers, if any
the NGO/PO has no unliquidated fund transfer
31. DOT Regional Offices (1 original copy each)
30.2 Approved Request for Fund Release Memo
for the fund transfer
30.2.1 If chargeable against TLA funds, duly
approved SPRC Resolution for external,
duly approved Project Proposal for internal
31. DOT Overseas Offices – TPB Remittances (1
original copy each)
31.1 Budget Utilization Report and Status Project Officer
(BURS) for TLA account signed by the originating
office
31.3 Certificate of No Unliquidated Cash
Advances from the Accounting Division
31.4 Copy of adequate bond of the SDO
commensurate to the amount of accountability
31.5 Copy of Notice of Cash Allocation (NCA)
31.6 Approved Project Proposal by TPB
31.7 Memorandum of Agreement (MOA)
between TPB and DOT Foreign Office
32. DOT Overseas Offices – Fund Transfer (PS,
MOOE, or Special Project) (1 original copy each
except for 33.4)
32.1 Fiscal Agency Service (FAS) signed by Project Officer
32.2 Certificate of No Unliquidated Cash
Advances from the Accounting Division
32.3 Copy of adequate bond of the SDO
commensurate to the amount of accountability
102
32.4 Approved project proposal / WFP / RWFP /
APP / PPMP
32.5 Computation of PS allowances signed by
Chief of HRD (for PS fund transfer)
32.6 Computation of Quarterly MOOE prepared
by OPMD (for MOOE fund transfer)
33. DOT Regional Offices – Notice of Transfer
Allocation (1 original copy each except for 34.2)
33.1 Approval of Transfer of Allocation Project Officer
33.2 Sub-Allotment Advice attached with a copy
of Approved Work and Financial Program (WFP) /
Project Proposal supported with reviewed Budget
Estimate (BE)
Specific Requirements for Remittance

34. Remittance of Mandatory Deductions GSIS /
PAGIBIG / PHILHEALTH / LBP / DOTEA / SSS (1
original copy each)
34.1 Statement of Account Project Officer
34.2 Remittance List
34.3 Payroll List
35. Tax Remittance (1 original copy each)
35.1 Certificate of Withholding Tax Project Officer
35.2 Alpha list
36. Remittance to BTr (1 original copy each)
36.1 Schedule / List of Remittance Project Officer
36.2 Payroll / Proof of Refund / Official Receipt
(for cash refund)
36.3 Cancellation of project from foreign office (if
applicable)
36.4 NFD / ND / NS (if applicable)
37. Remittance to TPB (1 original copy each)
37.1 List of Remittance Project Officer
37.2 Proof of Deposit to DOT or Bank Statement
(for Regular Trust (RT))
37.3 Notice of Cash Allocation (NCA) (for Trust
Liability Account (TLA))
37.4 Cancellation of Project from Foreign Office
(FO) (if cancelled by FO)
37.5 Schedule of Refund from FO (if refund)
Specific Requirements for Reimbursement
39. Actual Pre-Departure Allowance (1 original copy
each except for 26.1 and 26.2)
38.1 Copy of Approved Work Program / Project DOT employees
103
/Special Order indicating the entitlements (not
laws)
38.3 Authority to be Reimbursed actual pre-
departure expenses
38.4 Official receipts /proof of payment for
expenses incurred
38.5 Certificate of Travel Completed (Appendix
B)
40. Foreign Travel Allowance (1 original copy each
except for 27.1, 27.2 and 27.9)
39.1 Copy of Approved Work Program/ Project DOT Employees
by quotations/cost basis)
/ Special Order indicating the entitlements (not
laws)
39.3 If travelling expenses claimed is more than
the authorized amount for travel allowance (actual
expenses)
39.3.1 Approval from Malacañang for the payment
of actual travelling expenses
39.3.2 Certification from the Secretary that the
actual expense in excess of the prescribed
travelling allowance is absolutely necessary
in the performance of an assignment
39.3.3 Bills and receipts for actual expenses
claimed
39.4 If claiming for reimbursement of
Representation Allowance / Expenses:
39.4.1 Authority from Malacañang for the amount
of representation allowance/expenses
allowed
39.4.2 Proof of expenses incurred (official receipts
for the representation expenses incurred)
39.5 Copies of used transportation ticket (used
air ticket / e-ticket with boarding passes for
airfares)
39.6 Receipts for Airport Terminal Fees at point
of embarkation to go back to the Philippines, if
any
39.7 Proof of Differential Claim (e.g., bank receipt
of forex); Computation of DSA
entitlement/requirement and actual amount
received
104
39.8 Proof of exchange rate at the time of travel
39.9 Certificate of Last Travel Completed
(Appendix B)
39.10 Certificate of Travel Completed (Appendix
B)
39.11 Certificate of Appearance
39.12 Arrival and departure stamps on passport
39.13 Official receipt for premium paid for accident
insurance coverage for the duration of the travel
39.14 Terminal Report
40. Training Fees (1 original copy each except 41.7)
40.1 Authority to be reimbursed of actual training DOT Employees
fees
40.2 Certificate / Proof of Appearance /
Attendance / Training
40.3 List of Attendees (if applicable)
40.4 Approval from authorized official to attend /
participate
40.5 Official receipts / collection receipts
40.6 Statement of account / Bill
41. Purchase of Newspaper (1 original copy each
except 42.5)
41.1 Authority to be reimbursed for purchase of DOT Employees
newspaper
41.2 Inspection and Acceptance Report
41.4 Purchase requests
42. Transportation Expense – RFID and Gas (1 original
copy each)
42.1 Authority to be reimbursed of RFID / Gas DOT Employees
42.2 Justification from GSD that there is no
available load from RFID of official vehicle / fleet
card has reached its maximum limit
42.3 Trip Ticket
42.4 Travel Order (if applicable)
42.5 Copy of RFID and official receipts
42.6 Certification that all expenses were official in
nature, public in character, for the best interest of
105
the Department, and incurred for purposes
intended herein
43. Actual communication expenses (1 original copy each
except 44.3 and 44.7)
43.1 Authority to be reimbursed of actual DOT Employees
communication expenses
43.3 Photocopy of the statement of account or
monthly billing from the telecommunication
service provider for postpaid account
43.4 Used mobile card/s for prepaid account
43.5 Certification that expenses for mobile phone
usage are incurred for the performance of official
duties and responsibilities
43.6 Certified copy of duly approved Appointment
paper for initial payment of newly appointed
employees
Special Requirements for Purchase
45. Local Transportation Expenses / Air Tickets (1
original copy each except for 28.1 and 28.2)
44.1 Copy of Approved Work Program / Project DOT Employees
existing laws)
44.3 Original Copy of Billing / Statement of
Account
44.4 Original Copy of used transportation ticket
(used air ticket/ e-ticket with boarding passes for
airfares
44.5 Abstract of Canvass signed by the GSD /
Philgeps Posting

CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE PAID
106
1. Submits all 1.1 Checks for the
requirements for completeness of
obligation of fund documentary
attached with requirements for
supporting requests for
documents to the obligation of funds
Budget Division. Administrative
Note: If incomplete, Assistant
documents will be 20 minutes
returned to Project
Officer
1.2 Endorse requests for

obligation of funds
with supporting
documents to
assigned Budget
Officer for evaluation
2.1 Receives, evaluates
and checks accuracy None
of requests for
obligation of funds
with supporting
documents.
Note: If no funds
available or not included
in the approved WFP,
Budget Officer
documents will be 45 minutes
returned to Project
Officer
2.2 Returns the

evaluated request for
Obligation of Funds
to Admin Assistant
for assigning of ORS
number
107
3.1 Receives the
evaluated request for
Obligation of Funds
3.2 Assigns ORS

number.
3.3 Returns to Budget

Officer for encoding
in the monitoring
status report. Administrative
2 hours 15
Assistant / Budget
minutes
3.4 Budget Officer Officer
encodes in the
Monitoring Status of
Funds
3.5 Encodes the

Registry of Allotment
and Obligation (RAO)
and forwards to the
Chief Budget Officer
for final review
4.1 Receives, reviews
and approves the
ORS Chief Budget
2 hours
Officer
5.1 Receives the signed

ORS with supporting
document and
encodes in the
monitoring system
1 hour Budget Officer
5.2 Returns the signed
ORS to Admin
Assistant for release
6.1 Receives the

approved ORS and
obtains 1 original
copy of ORS for Administrative
10 minutes
Budget Divisions’ Assistant
copy
6.2 Forwards the signed
108
and approved ORS
with supporting
documents to
Accounting Division
or Project Officer
TOTAL NO. OF TIME 6 hours 30 minutes
109
PROCESSING OF TRAVEL ORDERS
All government employees should be issued travel orders when on both domestic and
foreign travel as mandated by the agency.
Office or Office of the Undersecretary for TRCRG

Division:
Type of G2G – Government to Government
Transaction:
Who may avail: All DOT-TRCRG Central and Regional Personnel (Regular and
Contractual)
Travel Order (TO) Form All Offices
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the 1.1 OUSEC-TRCRG to
Travel Order receive/acknowledg
Executive
to OUSEC- e the said form None 1 minute
Assistant III
TRCRG. whether hand
carried or emailed.
1.2 OUSEC-TRCRG to Executive
validate information None 1 minute Assistant III
in the submitted TO.
1.3 Forward to the
Undersecretary for None 1 day Executive
his Assistant III
approval/signature.
1.4 Once signed, 1 day
forward document (Based on bulk Admin
to Records Section None processing of Assistant/Admin
for Travel Orders Officer
certification/numberi from Regional
ng. Offices)
1.5 Upon receipt of
processed TO (from
Records Section), None 15 minutes Executive
forward to the Assistant III
concerned Regional
Offices.
minutes
110
PROCUREMENT OF GOODS AND SERVICES THROUGH OTHER
ALTERNATIVE METHODS OR PROCUREMENT (LEASE OF
VENUE/HIGHLY TECHNICAL/DIRECT CONTRACTING/AGENCY TO
AGENCY)
All procurement activities of the DOT Main Office requirements for goods and services under
Alternative Methods of Procurement regardless of the amount and source of funds.
Office or Division: Procurement Management Division

Type of Transaction: Government to Government
Who may avail: Project Officer/Requesting Office
Purchase Request (PR) with complete Requesting Office
specification based on the approved APP/Work
Program (1 original copy)
Terms of Reference (TOR)/Technical Specification Requesting Office
(TS) signed by the Project Officer (1 original copy)
Rating Sheet (LOV)/Criteria for Consultant signed Requesting Office
by the Project Officer
Market Study (LOV) signed by the Project Officer Requesting Office
(1 original copy)
Email address of preferred Hotel (at least three (3) Requesting Office
within the vicinity of the selected location (1 original
copy)
1.Submit the 1.1 Receive and log the None 3 minutes Administrative Staff
PR/TOR/TS/ Rating request in the Procurement
Sheet/Criteria/ Market Monitoring Report
Study/Email Address
1.2 Prepare the Request None 1 hour Procurement Officer
for Quotation
1.3 Issue the Request for None 4 days (including Procurement Officer
Quotation (RFQ)/Request the deadline for the
for Proposal (RFP) to the submission of
prospective service quotations/
provider thru fax or email proposal
1.4 Receive and open None
quotations /proposals
submitted
1.5 Prepare the Abstract of None 30 minutes Procurement Officer
Quotation (LOV)
1.6 Prepare BAC None 1 hour Procurement Officer

Resolution to be signed by
the BAC members
111
1.7 Signing and approval None 1 days BAC Members/
of BAC Resolution Note: The no. of HOPE’s delegated
days for the signing official
of the BAC
Resolution will
depend on the
availability of the
Bac members
1.8 Prepare the Notice of None 30 minutes Procurement Officer
Award (NOA) and Notice to Note: NOA is
Proceed (NTP) upon prepared for project
receipt of the approved with ABC
BAC Resolution amounting to more
than PhP50,000.00
1.9 Route the Abstract of 3 days Designated
Quotation, Notice of Award Note: The no. of Signatory
(NOA) and Notice to days for the signing
Proceed (NTP) to the of the Abstract of
Office of Director, Quotation,
Administrative Service for Purchase Order
ABC of 500,000.00 and (PO), Notice of
below and Asec. Award (NOA) and
Concerned for ABC of Notice to Proceed
above 500,000.00 for their (NTP) will depend
signature on the availability
of the designated
signatory
1.10 Inform/Email the 3 days Procurement

Supplier the approved Note: The Supplier Officer/Supplier
Notice of Award (NOA) for is given 3 days to
signature on the conforme sign the approved
NOA
1.11 Log the document for None 5 minutes Administrative Staff
release in the outgoing
logbook
1.12 Release the None 5 minutes Note: Administrative Staff
documents to end-user for Once contract is
processing of contract and notarized, PMD
preparation of ORS after issues the NTP to
contract is notarized. the Supplier and
End-User prepares
the ORS for signing
TOTAL: None 11 days 3 hrs. 13
minutes
112
PROCUREMENT OF GOODS AND SERVICES THROUGH PUBLIC BIDDING
All procurement activities of the DOT Main Office requirements for supplies/materials,
equipment and/or services under Public Bidding modes of procurement where amounts
involved above One Million Philippine Pesos (PhP1,000,000.00) or its equivalent amount in
other foreign currencies and above, regardless of the source of funds.
Subject to the application of Republic Act (RA) No. 9184 or the “Government Procurement
Reform Act”
Office or Procurement Management Division

Division:
Type of Government to Government/Government to Businesses
Transaction:
Who may avail: Project Officer/Requesting Office/Bidders
specification based on the approved
APP/Work Program (1 original copy)
Terms of Reference (TOR)/Technical Requesting Office
Specification (TS) signed by the
Project Officer (1 original copy)
Order of Payment (Bidder) (no copy) PMD
Official Receipt (Bidder) (1 photocopy) Cashier
AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit the 1.1 Receive and None 3 minutes Administrative
approved log the request Staff
PR/TOR/TS in the
Procurement
Monitoring
Report
1.2 Schedule the
request for Pre-
Procurement
Conference and
Notification of
Project Officer.
2. Project Officer Conduct of Pre- None 1 day BAC
shall attend for Procurement Secretariat/
clarification of Conference. Members/Projec
the TOR. t Officer
3. Project Officer 3.1 Preparation of None 1 day BAC Secretariat
to submit Bidding
revised TOR documents.
113
(including soft
copy).
3.2 Post the None 8 days BAC Secretariat
Invitation to Bid including the
(ITB) in the submission of
PhilGEPS, DOT the Eligibility
website and Bidding
Bulletin Board Documents
for at least
seven (7) days.
4. Project Officer 4.1 Pre-Bid None 1 day BAC
and Interested Conference. (Scheduled Secretariat/
Bidders shall date: 12 days Members/Projec
attend for before the t Officer/
some opening of Bidders
clarification bids)
with the
Bidding
Requirements.
4.2 Prepare the None 1 day BAC Secretariat
Supplemental/B (Scheduled
id Bulletin upon date: 7 days
receipt of the before the
revised Terms opening of
of Reference bids)
and post at the
PhilGEPS
website on the
scheduled date.
5. Bidder shall Prepare the Order None 3 minutes BAC Secretariat
request for the of Payment.
Order of
Payment for
the Bidding
Documents .
6. Bidder shall 6.1 Cashier shall 10 minutes BAC Secretariat
proceed to the receive
Cashier for payment and
payment of issue Official
Bidding Receipt.
Document.
a. Approved PhP500.00
Budget for the
Contract:
PhP500,000.00
and below.
114
b. Approved PhP1,000.00
Budget for the
Contract: more
than
PhP500,000.00
up to 1 Million.
c. Approved Php5,000.00
Budget for the
Contract: more
than 1 Million up
to 5 Million.
d. Approved PhP10,000.00
Budget for the
Contract: more
than 5 Million up to
10 Million.
e. Approved Php25,000.00
Budget for the
Contract: more
than 10 Million up
to 50 Million.
f. Approved PhP50,000.00
Budget for the
Contract: more
than PhP50 Million
up to 500 Million.
g. Approved PhP75,000.00
Budget for the
Contract: more
than 500 Million.
7. Bidder shall Release bid docs 10 minutes
return to PMD upon presentation
to present of Official Receipt.
copy of OR
and to receive
bid
documents.
8. Interested Receive bidder’s 10 minutes
bidders shall submission.
submit its bid
submission.
9. Project Officer 9.1 Opening of None 1 day BAC
and Interested Bids. Secretariat/
Bidders shall BAC
attend for the Members/Projec
opening of t
Bids. Officers/Bidders
/ Observers
115
9.2 Prepare the None 30 minutes BAC Secretariat
Abstract as Read
and as Calculated.
10. Bidder to 10.1 Conduct of 1 day
accommodate Post-Qualification.
and present
documents
required during
the visit.
10.2 Prepare the None 30 minutes BAC Secretariat
Post-Qualification
Evaluation Report.
10.3 Preparation of 1 hour BAC Secretariat
BAC Resolution.
10.4 Signing of None 2 days BAC Secretariat
BAC Resolution. Note: The nos.
of days for the
signing of the
BAC resolution
will depends
on the
availability of
the BAC
members
10.5 Prepare and None 30 minutes BAC Secretariat
issue the Notice of upon approval
Award to the of the BAC
awarded bidder . Chairperson.
11. Submit 11.1 Receive 10 days from
Performance Performance Notice of
Security. Security. Award
11.2 Prepare the None 1 day including BAC
Contract of the preparation Secretariat
Agreement for and review /Legal Service
review upon
receipt of the
Performance
Security from the
awarded Bidder.
11.3 Prepare the None 1 day including BAC Secretariat
request for the the signatory
Certification of of Budget and
Funds Availability Accounting
(CAF). Division
116
11.4 Release to None 5 minutes BAC Secretariat
the awarded
bidder the Contract
of Agreement for
signature.
12. Awarded 12.1 Release to None 5 minutes BAC
bidder shall Legal Service for upon receipt Secretariat/
submit the signed initial . from the Legal Service
Contract of awarded
Agreement . bidder
12.2 Release to 1 day
approving authority
for signature.
Legal Service for upon receipt
notarization of the
Contract of
Agreement.
Project Officer, upon receipt
OSEC and FMS
copy of the
notarized Contract
of Agreement.
12.5 Issue the None 30 minutes BAC Secretariat
Notice to Proceed upon approval
to the awarded of the
bidder upon approving
approval of the official
approving official.
hours 56
minutes
117
PROCUREMENT OF GOODS AND SERVICES THROUGH SHOPPING
equipment and/or services under the “Shopping” mode of procurement where amounts
involved does not exceed Fifty Thousand Pesos (PhP50,000.00) or its equivalent amount in
other foreign currencies, regardless of the source of funds. All procurement activities,
including processing time, are based on the provisions of Republic Act no. 9184 or the
Government Procurement Act.

Type of Transaction: Government to Government (Internal)
Who may avail: Project Officer/ Requesting Office
specification based on the approved
APP/Work Program (1 original copy)
Specifications (TS) signed by the Project
Officer (1 original copy)
Certification/Authority to hire vehicles General Services Division
(Rental of Vehicles) (1 original copy)
Rating Sheet/Criteria for Consultant signed Requesting Office
by the Project Officer (Consultancy) (1
original copy)
FEES
CLIENT STEPS TO BE
PAID
1. Project Officer shall 1.1 Receive and log None 3 minutes Administrative
submit the PR/ the request in Staff
TOR/TS/Certificatio the
n or Authority to hire Procurement
vehicles/Rating Monitoring
sheet Report
1.2 Prepare the None 1 hour Procurement
Request for Officer
Quotation.
1.3 Invite at least None 3 days Procurement
three (3) including Officer
suppliers by deadline for
sending the the submission
Request for of quotations
Quotation/
proposal thru Extension of
fax or email. another 3 days
for failure to
118
complete the
quotations in
case no
quotation is
submitted.
1.4 Opening of 3
quotations.
1.5 Preparation of None 30 minutes Procurement

the Abstract of Officer
Quotation.
1.6 Route the 2 days Note: Designated

Abstract of The no. of days Signatory
Quotation and for the signing of
Purchase Order the Abstract of
(PO) to the Office of Quotation and
Director, Purchase Order
Administrative (PO)) will
Service for depend on the
signature availability of the
designated
signatory
1.7 Inform/Email the 3 days Note: Procurement
Supplier the P.O for The Supplier is Officer/Supplier
their signature on given 3 days to
the conforme sign the P.O’s
conforme
1.8 Log the PO for None 5 minutes Administrative
release in the Staff
outgoing logbook
1.9 Release the None 5 minutes Administrative
documents to end- Staff
user for processing.
TOTAL: None 8 days 2 hrs. 13
minutes
119
PROCUREMENT OF GOODS AND SERVICES THROUGH SMALL VALUE
PROCUREMENT (SVP)
equipment and/or services under the “Small Value Procurement” mode of procurement
where amounts involved is more than Fifty Thousand Pesos (PhP50,000.00) but does not
exceed One Million Philippine Pesos (PhP1,000,000.00) or its equivalent amount in other
foreign currencies, regardless of the source of funds. All procurement activities, including
processing time, are based on the provisions of Republic Act no. 9184 or the Government
Procurement Act.
Type of Government to Government (Internal)
Transaction:
Who may avail: Project Officer/ Requesting Office
specification based on the approved APP/Work
Program (1 original copy)
Specification (TS) signed by the Project Officer (1
original copy)
Certification/Authority to hire vehicles (Rental of General Services Division
Vehicles) (1 original copy)
Rating Sheet/Criteria for Consultant signed by the Requesting Office
Project Officer (Consultancy) (1 original copy)

Project Officer shall 1.1 Receive and log the None 3 minutes Administrative Staff
submit the PR/ request in the Procurement
TOR/TS/Certification Monitoring Report
or Authority to hire
vehicles/ Rating
Sheet
1.2 Prepare the Request for None 1 hour Procurement Officer
Quotation
1.3 Post the Request for None 5 days Procurement Officer

Quotations (RFQ) in the (including the
PhilGEPS, DOT website and deadline for the
Bulletin Board for at least submission of
three (3) days) quotations)
1.4 Invite at least three (3) 20 minutes
suppliers by sending the
Request for
Quotation/proposal by fax or
email.
120
1.5 Received and open the None 5 minutes Procurement Officer
bids/quotations submitted by
interested suppliers/service
providers
1.6 Prepare the Abstract of None 1 hour Procurement Officer

Quotation, Purchase Order
(PO) and Notice of Award
(NOA)
1.7 Route the Abstract of 2days Designated
Quotation, Purchase Order Signatory
(PO) and Notice of Award Note: The no. of
(NOA) to the Office of days for the
Director, Administrative signing of the
Service for ABC of Abstract of
500,000.00 and below and Quotation,
Asec. Concerned for ABC of Purchase Order
above 500,000.00 for their (PO) and Notice
signature of Award (NOA)
will depend on
the availability
of the
designated
signatory
1.8 Inform/Email the Supplier 2 days Procurement
the P.O and NOA for their Note: The Officer/Supplier
signature on the conforme Supplier is given
3 days to sign
the P.O and
NOA for
conforme
1.9 Log the PO for release in None 5 minutes Administrative Staff
the outgoing logbook
1.10 Release the PO to end- None 5 minutes Administrative Staff
user for processing of
Obligation Request Status
(ORS) the end-user.
TOTAL: None 10 days 2 hrs.
38 minutes
121
RECEIVING AND ISSUANCE OF SUPPLIES, MATERIALS AND
EQUIPMENT
Releasing of supplies, materials and equipment to the requesting office or accountable
officer.
Office or Division: Supply and Property Section - General Services Division
Who may avail: DOT Employee/s and/or Officials
Approved and Funded PO/JO (1 original copy) Accounting Division
Delivery Receipt (1 original copy) Supplier
Sales Invoice/Official Receipt (1 original copy) Supplier
Requisition and Issue Slip (RIS) (2 original copy) End-User
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
1. Submits RIS 1.2 Receives the Requisition and None 10 minutes Supply Officer
/PAR to the Issue Slip/PAR and verifies
GSD. the availability of stocks and
equipments.
1.3 Approves the RIS (in case of None 35 minutes GSD Chief
Supplies); and PAR to be
signed by the accountable
officer/end-user(in case of
Equipment).
2. Receives the 2. Releases/Issues the None 10 minutes Supply Officer
supplies/materials supplies/materials/equipment
/equipments to requesting office.
122
RECORDS CREATION AND CONTROL FOR DOT ISSUANCES –
ASSIGNMENT OF OFFICIAL RECORD NUMBER
This service covers the assignment of Official Record Number to DOT Issuances such as
Department Order, Special Order and Travel Order. Official records number is assigned to
these issuances to establish the Official DOT record.
Office or Division: Records and Communication Section - General Services

Division
Who may avail: DOT Employees and Officials (Head Office, Regional Offices and
Foreign Offices)
Original copy of the DOT issuance Concerned office or employee/official
FEES
CLIENT STEPS TO BE
PAID
1. Submit the 1.1 Verify the None 10 minutes Admin Assistant
original copy of propriety of the
the DOT submitted
issuance for document or
numbering/(ema issuance it
il) approved and
duly signed by
the authorized
official and if it is
printed in the
DOT letterhead.
1.2 Assign an None 30 minutes Admin
official reference Assistant/Admin
number to Officer I
identify the
document and
records it on the
designated
logbook and
encode it in the
tracking system
indicating the
subject/title of
the document,
the assigned
reference
number and the
date of
issuance.
123
1.3 Photocopy, None 20 minutes Admin
stamp certified Assistant/Admin
copy, and scan Officer I
the officially
numbered DOT
issuances and
forwards it to the
Head of the
Records and
Communication
Section for
signature.
1.4 Certify the None 30 minutes Section Head
veracity of true
copies of
officially
numbered DOT
issuances by
affixing her
signature.
1.5 Call the None 10 minutes Admin Assistant
requesting
office/employee
that the certified
copy of the
officially
numbered DOT
issuance is
ready for pick-
up.
2. Receive the 2. Release the None 10 minutes Admin Assistant
certified copy of certified true
the officially copy of the
numbered DOT officially
issuance. numbered DOT
issuance to the
requesting office
/ employee.
TOTAL None 1 hour and 50
minutes
124
RECORDS REQUEST SERVICE
This service covers the provision of DOT records as requested. The requested records can
be in a plain photocopy of the original or a certified copy.

Transaction:
Who may avail: DOT Employees and Officials (Head Office, Regional Offices and
Foreign Offices)
1. Properly accomplished CONTROL Records and Communication Section or
SLIP FOR RECORDS’ REQUEST [email protected]
AND ISSUANCE;
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the duly 1.1 Receive and None 5 minutes Admin Assistant
accomplished verify the vital
Control Slip for information
Records’ supplied in the
Requests and Control Slip for
Issuance Form. Records’
Requests and
Issuance.
1.2 Locate the None 40 minutes Admin

requested Assistant/Admin
document / Officer I
record from the
storage facility
depending on the
availability of
documents/recor
ds
1.3 Certify the None 20 minutes Section Head
veracity of the
retrieved
document/record.
Call the
requesting
employee that
the certified copy
of the officially
numbered
issuance is ready
125
for pick-up
2. Receive the 2. Release the copy None 5 minutes Admin Assistant
copy of the of the requested
records records to the
requested. requesting office
/ employee.
TOTAL None 1 hour and 10
minutes
126
REIMBURSEMENT OF EXPENSES
Accounting process for the reimbursement of expenses by DOT employees incurred during
the conduct of official business.
Who may avail: DOT Employees (Special Disbursing Officer/s)
(2 sets: 1 original and 1 photocopy)
1. Authority to Reimburse (1 original copy) DOT Employee
2. Disbursement Voucher (2 original copies) DOT Employee
3. Invoice/ Statement of Account (1 original Accounting Division
copy)
4. Certification that the expense is official in DOT Employee
nature, public in character and in the best
interest of the department (1 original copy)
copy)
6. Obligation Request/ Budget Utilization Report Budget Division
(1 original copy)
1. Reimbursement of meals - Canteen Service DOT Employee
Form/Receipt (1 original copy)
2. Reimbursement of meals - Attendance Sheet DOT Employee
(1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Budget Division 1.1 Receives the None 5 minutes Senior
forwards signed ORS documents submitted. Administrative
and DV with Assistant
supporting Note: Incomplete
documents to the documents shall not be
Accounting Division. accepted
127
1.2 Checks/ reviews None 3 days Administrative
completeness and Officer IV
documents

returned to the Project
Officer for compliance
1.3 Analyzes the

request and reviews
the computations;
Prepares JEV
1.4 Conducts final Chief
evaluation of None Accountant
completeness of 3 days
supporting documents;
Signs the DV
2. Office of the 2.1 Releases signed Administrative
authorized signatories DVs, including None Aide
receives the DV supporting documents 30 minutes
to the authorized
approving officers for
signature on Box D
3. Office of authorized None Administrative
signatories forwards 30 minutes Assistant
3.1 Upon receipt of
approved DVs
signed Disbursement
Vouchers, prepares
Advice to Debit
for signing by
Account (LDDAP-ADA)
Authorized Signatory
not included
None 1 hour Chief
3.2 Signs LDDAP-ADA
Accountant
4.1 Releases LDDAP-
authorized signatories 25 minutes Aide
ADA to authorized
receives the LDDAP-
signatories
ADA
5.1 Acknowledge 5. Prepares and
notification from DOT submits ACIC to the
Cash Section of the bank upon receipt of
payment made signed LDDAP-ADA
and notifies the None 1 hour Cashier
creditor of the payment
made through bank
account
128
Note: Crediting of
payment in the bank
may take at least 24
hours and is not
included in the
processing time.
5 minutes
129
REMITTANCE TO DOT OVERSEAS OFFICES
Remittance of fund to DOT Overseas Offices in foreign currency as support for tourism-
related activities and projects

Transaction:
Who may avail: DOT Foreign Offices
1. 1 Original Copy of Signed Disbursement Cash Division
Vouchers payable to:
a. DOT Forex Accommodation Account; and

b. DOT Foreign Office
Including the attached supporting documents

2. Signed LDDAP-ADA stamped received by the Cash Division
bank (1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1 Receives documents
1. Cash Section
from Cash Section
forwards LDDAP-
ADA received by Administrative
Note: Incomplete None
Landbank and 5 minutes Assistant III
documents shall not
other supporting
be accepted
documents
1.2 Verifies the recipient’s
account details;
Encode Application
to Purchase Foreign Administrative
None 2 hours 15
Exchange Currency, Assistant III
assign FAS number minutes
and enter details to
logbook
1.3 Reviews documents
and signs the
Chief
application to None 30 minutes
Accountant
purchase foreign
exchange.
2. Office of the 2.1 Releases the signed
Administrative
authorized Application to None 15 minutes
Aide
signatories receives Purchase Foreign
130
the application to Exchange to
purchase authorized signatory.
3. Legal Service
forwards the
3.1 Upon receipt,
notarized document
reproduces a copy of Administrative
None 1 hour
the notarized Assistant III
Note: Notarization not
document.
included in the
processing time
4.1 Releases notarized
Application to
4. Cash Section Purchase Foreign
Administrative
receives the Currency and None 30 minutes
Aide
documents supporting
documents to Cash
Section.
4 hours 35
TOTAL None
minutes
131
REQUEST FOR MINOR REPAIRS
Request for minor repair and services of office furniture/equipment/vehicle that can be done
by the Maintenance Section.
Office or Division: General Services Division – Maintenance Section
Who may avail: DOT Employee/s
Filled-out Request for Minor Repairs and GSD-Maintenance
Services Form (RMRS) (1 original signed
copy)
Terms of Reference/ PR/ RIS (2 original Requesting Office/ End-user
copies)
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
1. Submit 1.1 Receive RMRS None 20 minutes Maintenance
accomplished and record the same personnel
RMRS to the repair service
logbook.
1.2 Inspect the None 1 hour Electrician/
complaint/damage Maintenance
to determine the personnel
action to be taken
and if the request
can be handled by
Maintenance or
will be coordinated
w/a third party
contractor.
1.1 Accomplish the None 20 minutes Electrician/
RMRS (Findings Maintenance
and personnel
Recommendations)
and/or Pre-repair
Inspection Report.
1.2 Approval of RMRS 40 minutes GSD Chief

1.3 Preparation of None 6 hours Maintenance
Purchase Request Personnel
and purchase of
spare parts
1.4 Undertake the None 2 hours Electrician/
necessary repairs Maintenance
on Office personnel
132
Furniture/
Equipment and
Motor vehicle.
TOTAL None 1 day 2 hours
20 minutes
133
REQUEST FOR SERVICE RECORD/CERTIFICATION OF EMPLOYMENT
Issuance of service record and/or certification of employment of active or discharged DOT
personnel upon request.
Office or Human Resource Division

Division:
Transaction: G2C (Government to Stakeholders)
Who may avail: DOT Personnel (Active Service/Discharged)
Service Record (2 original copies) HRD Personnel Records Section
Certification of Employment (2 original HRD Personnel Records Section
copies)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submits request 1.2 Receive request None 10 minutes HRD Receiving
form and forward the Staff (HRMA or
request to the HR Admin Aide)
Records Officer for
processing.
1.3 Update and/or print None 2 days and 4 HR Records
and initials the hours Officer/Administrat
Service Record ive Assistant V
and/or Certification
of Employment.
1.4 Submit to the None 20 minutes HR Records
Division Chief for Officer/Administrat
signing. ive Assistant V
1.5 Sign the Service None 20 minutes Chief, HRD
Record and/or
Certification of
Employment.
1.6 Release the None 20 minutes HR Records
document/s requested/ Officer/Releasing
(delivers HR Staff (HRMA or
Personnel); or e-mail Admin Aide)
the signed requested
documents to clients
10 minutes
134
REGIONAL OFFICES
135
ACCREDITATION OF REGIONAL TOUR GUIDES
DOT Accreditation is a certification issued by the Department as having complied with the
minimum requirements set by the Department of Tourism.
Type of Transaction: G2C
Regional Tour Guides
Who may avail: Regular Regional Guide

Master Regional Guide
Duly Accomplished Online Application Form accreditation.tourism.gov.ph
Local Government Unit

Valid Occupational Permit (Scanned Copy) (Business Permit and Licensing
Office)
Valid NBI Clearance (Scanned Copy) National Bureau of Investigation
Valid Health Certificate issued by a government physician stating Local Government Unit (Health
that the applicant is physically fit to work (Scanned Copy) Office)
Government Accredited Drug

Negative Drug Test Result (Scanned Copy)
Testing Laboratory
Certificate of Training - Regional Tour Guiding Course (Scanned Department of Tourism

Copy)
ADDITIONAL REQUIREMENTS MASTER REGIONAL GUIDES
Proof of having been a DOT-Accredited Regional Tour Guide for Applicant / Department of
at least ten (10) consecutive years (Scanned Copy) Tourism
DOT-Accredited Travel and

Tour Agency Association,
Commendation or proof of superior guiding performance Tourism Council, and other
(Scanned Copy) tourism related organizations
excluding Tour Guide
associations
Certificate of Training on Filipino Brand of Service or its

Department of Tourism
equivalent conducted by DOT (Scanned Copy)
ADDITIONAL REQUIREMENTS FOR RENEWAL APPLICATIONS OF REGULAR AND MASTER

REGIONAL GUIDES
136
Department of Tourism,
Philippine Coast Guard PCG) or
DOLE Recognized Training
Providers, Department of Health
Valid Certificate of Training on Basic first-aid and/or Advanced
(DOH), Philippine Red Cross,
First-aid / Basic Life Support (Scanned Copy)
Bureau of Fire Protection (BFP)
and Technical Education and
Skills Development Authority
(TESDA)
For Regular Regional Guides Department of Tourism, Tourism

Associations and Organizations,
Proof of Completion of a 20-hour tourism-related course DOT-Accredited Training
completed within the last two (2) years Centers, Technical Education
and Skills Development
For Master Regional Guides Authority (TESDA), Academe,
Concerned Local Government
Proof of Completion of a 40-hour tourism-related course Units or other Government
completed within the last three (3) years Agencies
ADDITIONAL REQUIREMENTS FOR PERMANENT RESIDENT ALIEN

Note: In addition to the requirements stated above, a permanent resident alien applicant shall
submit the following:
Alien Certificate of Registration (ACR I-Card) Bureau of Immigration
Bureau of Immigration
Valid Permanent Resident Visa or Immigrant Visa / Retiree’s Visa
Philippine Retirement Authority
Department of Labor and

Alien Employment Permit, if a Retiree’s Visa Holder
Employment
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTION TO BE RESPONSIBL
G TIME
PAID E
1. Create an account online

Based on the
via the DOT Accreditation
NONE NONE applicant’s Applicant
Portal
response time
accreditation.tourism.gov.p
h)
137
2.1 Evaluate
completeness and
correctness of
documents uploaded
and the information
provided in the online
application form, and
forward to the Division
Chief for final review.
2. Fill out Online Application
Form and upload scanned
Status of the Online
copies of documentary
Application will reflect
requirements and submit. Accreditation
as: “FOR REVIEW NONE 4 hours
Officer
AND
RECCOMMENDATON)
Application will reflect as:
”
“FOR EVALUATION”
Note: For incomplete

documents, the
Evaluator shall return
the application with
necessary remarks on
the lacking
requirements.
2.2 Review
completeness and
correctness of
documents uploaded
and the information
application form and
recommend
approval/disapproval to
the Regional Director.
NONE 1 day Division Chief
as: “FOR APPROVAL”
• Note: If not
recommended for
accreditation, the
application shall be
returned to the
assigned Evaluator for
138
re-evaluation.
2.3 Approve/
Disapprove the
application for
accreditation.

as: “APPROVED/
DISAPPROVED”
Regional
Note: A system NONE 1 day
Director
generated email shall
be sent to the applicant
advising the approval of
the application and the
application status will
reflect as “Certificate for
Printing” If disapproved,
a system-generated
Disapproval Letter will
be sent to the applicant.
3. Payment of Accreditation
Php
Fees through the DOT Issuance of Official
1,500.0 30 minutes
Cashier or thru online Receipt
0
payment channel
139
2.4 Print Accreditation Accreditation
1 hour
Certificate Officer
2.5 Sign Accreditation Regional

1 hour
Certificate Director
2.6 Notify the applicant

through the online
system that the NONE
1 hour
Accreditation
Certificate, Sticker/s are Accreditation
ready for pick-up. Officer
2.7 Tag the application

as “CERTIFICATE 30 minutes
RELEASED”
Total Processing Time: 3 working days
*Note 1 : The system will prompt the applicant to accomplish the Client Satisfaction and Feedback
form through an e-mail notification.
*Note 2: Processing time shall only start upon receipt of complete and correct documents.
140
ACCREDITATION OF COMMUNITY TOUR GUIDES
Community Tour Guides
Who may avail: Regular Community Guide

Master Community Guide
Valid Barangay Clearance (Scanned Copy) Barangay Office
Local Government Unit (Health

Valid Health Certificate (Scanned Copy)
Office)
Government Accredited Drug

Negative Drug Test Result (Scanned Copy)
Testing Laboratory
Certificate of Training - Community Guiding Course (Scanned

Copy)
ADDITIONAL REQUIREMENTS FOR MASTER COMMUNITY GUIDES
Proof of having at least two (2) consecutive accreditation periods Applicant / Department of
as a DOT Accredited Community Tour Guide (Scanned Copy) Tourism
DOT-Accredited Travel and

Tour Agency Association,
Commendation or proof of superior guiding performance Tourism Council, and other
(Scanned Copy) tourism related organizations
excluding Tour Guide
associations
Certificate of Training on Filipino Brand of Service or its

equivalent conducted by DOT (Scanned Copy)
ADDITIONAL REQUIREMENTS FOR RENEWAL APPLICATIONS OF REGULAR AND MASTER

COMMUNITY GUIDES
141
Department of Tourism,
Philippine Coast Guard PCG) or
DOLE Recognized Training
Providers, Department of Health
Valid Certificate of Training on Basic first-aid and/or Advanced
(DOH), Philippine Red Cross,
First-aid / Basic Life Support (Scanned Copy)
Bureau of Fire Protection (BFP)
and Technical Eduation and
Skills Development Authority
(TESDA)
For Regular Community Guides Department of Tourism,

Tourism Associations and
Proof of Completion of a 20-hour tourism-related course Organizations, DOT-Accredited
completed within the last two (2) years Training Centers, Technical
Eduation and Skills
For Master Community Guides Development Authority
(TESDA), Academe, Concerned
Proof of Completion of a 40-hour tourism-related course Local Government Units or
completed within the last three (3) years other Government Agencies
ADDITIONAL REQUIREMENTS FOR PERMANENT RESIDENT ALIEN

Note: In addition to the requirements stated above, a permanent resident alien applicant shall
submit the following:
Alien Certificate of Registration (ACR I-Card) Bureau of Immigration
Bureau of Immigration
Valid Permanent Resident Visa or Immigrant Visa / Retiree’s Visa
Philippine Retirement Authority
Department of Labor and

Alien Employment Permit, if a Retiree’s Visa Holder
Employment
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTION RESPONSIBL
BE PAID G TIME
E
1. Create an account
Based on the
online via the DOT
Accreditation Portal
response time
accreditation.tourism.gov.p
h)
142
2.1 Evaluate
completeness and
correctness of
documents uploaded
and the information
application form, and
forward to the Division
2. Fill out Online Chief for final review.
Application Form and
upload scanned copies of Status of the Online
documentary requirements Application will reflect
Accreditation
and submit. as: “FOR REVIEW NONE 4 hours
Officer
AND
Status of the Online RECCOMMENDATON
Application will reflect as: )”

documents, the
Evaluator shall return
the application with
necessary remarks on
the lacking
requirements.
2.2 Review
completeness and
correctness of
documents uploaded
and the information
application form and
recommend
approval/disapproval to
the Regional Director.
as: “FOR APPROVAL”
• Note: If not
recommended for
accreditation, the
returned to the
assigned Evaluator for
143
re-evaluation.
2.3 Approve/
Disapprove the
application for
accreditation.

as: “APPROVED/
DISAPPROVED”
Note: A system
Regional
generated email shall NONE 1 day
Director
be sent to the applicant
advising the approval
of the application and
the application status
will reflect as
“Certificate for Printing”
If disapproved, a
system-generated
be sent to the
applicant.
144
3. Payment of
Accreditation Fees through Issuance of Official Php
30 minutes
the DOT Cashier or thru Receipt 1,500.00
online payment channel
2.4 Print Accreditation Accreditation

1 hour
Certificate Officer
2.5 Sign Accreditation Regional

1 hour
2.6 Notify the applicant

through the online
system that the NONE
1 hour
Accreditation
Certificate, Sticker/s Accreditation
are ready for pick-up. Officer
2.7 Tag the application

as “CERTIFICATE 30 minutes
RELEASED”
*Note 1 : The system will prompt the applicant to accomplish the Client Satisfaction and Feedback
form through an e-mail notification.
145
ACCREDITATION OF TOURISM FRONTLINERS
Who may avail: Tourism Frontliners
Filipino Surfing Instructor
Tourism Trainer

SPECIFIC REQUIREMENTS FOR FILIPINO SURFING INSTRUCTOR
Valid Occupational Permit (Scanned Copy) Local Government Unit
(Business Permit and Licensing
Office)
Valid NBI Clearance (Scanned Copy) National Bureau of
Investigation
Surfing Instructor's Training Certification Course or has Internationally qualified and
any valid certification (Scanned Copy) recognized surfing certifying
organization
Valid Certifications for First Aid Course, Basic Life Support Philippine Red Cross,
- Cardio Pulmonary Resuscitation, and Water Safety Philippine Coast Guard,
Course (Scanned Copy) Philippine Life Saving or other
organization accredited by
PCG or recognized/accredited
by PCG accredited entity
Valid Health Certificate stating that applicant is physically Licensed Government
fit to work (Scanned Copy) physician
Negative drug test result (Scanned Copy) Government Accredited Drug
Testing Laboratory
SPECIFIC REQUIREMENTS FOR TOURISM TRAINERS
Valid Occupational / Working Permit (Scanned Copy) Local Government Unit

Office)
Training Modules Approved by DOT/TESDA/TIBFI DOT Office of Industry
(Scanned Copy) Manpower and Development
(DOT-OIMD), Technical
Education and Skills
Development Authority
146
(TESDA) or Tourism Industry
Board Foundation, Inc. (TIBFI)
CLIENT STEPS AGENCY ACTION FEES PROCESSIN PERSON

TO BE G TIME RESPONSIBL
PAID E
NONE NONE Based on the Applicant
1. Create an account applicant’s
online via the DOT response
Accreditation Portal time
accreditation.tourism.go
v.ph)
2. Fill out Online 2.1 Evaluate NONE 4 hours Accreditation

Application Form and completeness and Officer
upload scanned copies correctness of
of documentary documents uploaded
requirements and and the information
submit. provided in the
online application
Status of the Online form, and forward to
Application will reflect the Division Chief for
as: “FOR final review.
EVALUATION”
Application will
reflect as: “FOR
REVIEW AND
RECCOMMENDAT
ON)”

documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
147
2.2 Review NONE 1 day Division Chief
completeness and
correctness of
documents uploaded
and the information
provided in the
online application
form and
recommend
approval/disapproval
to the Regional
Director.

Application will
reflect as: “FOR
APPROVAL”
• Note: If not
recommended for
accreditation, the
returned to the
assigned Evaluator
for re-evaluation.
148
2.3 Approve/ NONE 1 day Regional
Disapprove the Director
application for
accreditation.

Application will
reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
generated email
shall be sent to the
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
will be sent to the
applicant.
3. Payment of Issuance of Official Php 30 minutes
Accreditation Fees Receipt 1,500.00
through the DOT
Cashier or thru online
payment channel
2.4 Print NONE 1 hour Accreditation
Accreditation Officer
Certificate
2.5 Sign 1 hour Regional
Accreditation Director
Certificate
2.6 Notify the 1 hour Accreditation
applicant through Officer
the online system
that the
Accreditation
Certificate, Sticker/s
are ready for pick-
up.
149
2.7 Tag the 30 minutes
application as
“CERTIFICATE
RELEASED”
*Note 1: The system will prompt the applicant to accomplish the Client Satisfaction and
Feedback form through an e-mail notification.
150
ACCREDITATION OF HOTELS, RESORTS, AND APARTMENT HOTELS
Type of Transaction: G2B

Tourism Enterprises
Who may avail: Accommodation Establishments - Hotels, Resorts and
Apartment Hotels
Valid Mayor’s Permit/Business Permit (Scanned Copy) (Business Permit and
Licensing Office)
Any duly registered
Valid Comprehensive General Liability Insurance Policy with
Insurance Provider with the
a minimum coverage of ₱ 500,000.00 (Scanned Copy)
Insurance Commission
ADDITIONAL REQUIREMENTS FOR STAR RATING ACCREDITATION
Valid Comprehensive General Liability Insurance Policy Any duly registered
(minimum amount of coverage of P 1,000,000.00) (Scanned Insurance Provider with the
Copy) Insurance Commission
Appropriate National Certification of Key Employees (e.g. Technical Education and
Housekeeping, Front Office, Food & Beverage, Food Skills Development Authority
Production) (Scanned Copy) (TESDA)
Any government or
Quality Recognition and/or Awards (Scanned Copy)
reputable private institutions
Letter of Intent / Request for Assessment (Scanned Copy) Applicant
PERSON
FEES TO PROCESSI
CLIENT STEPS AGENCY ACTION RESPONSIB
BE PAID NG TIME
LE
Based on
the
online via the DOT
response
time
v.ph)
151
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
to the Inspector for
identification if
inspection is
2. Fill out Online
required
upload scanned copies
Status of the
of documentary
Online Application
requirements and Accreditation
will reflect as:
submit. NONE 4 hours Officer -
“FOR
Evaluator
IDENTIFICATION
(WITH OR
WITHOUT
as: “FOR
INSPECTION)”
EVALUATION”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary
remarks on the
lacking
requirements.
*Note 1: Inspection for Renewal shall only be conducted every other renewal period.
If the application is tagged “without inspection”, the application will proceed to
Agency Action 3.5
*Note 2: For incomplete documents, the Evaluator shall return the application with
necessary remarks on the lacking requirements.
2.2 Schedule
inspection and
prepare inspection
kits (inspection Accreditation
checklist, gadgets NONE 12 days Officer -
etc). Inspector
Status of the
Online Application
152
will reflect as:
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
regulatory Accreditation
3. Prepare for inspection
requirements. NONE 1 day Officer -
and wait for the
Inspector
inspection team
3.2 Post-
inspection de-
briefing/
discussion of initial
findings to the
establishment’s
authorized
representative
153
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
inspection report
to the Division
Chief for review
and approval.
Status of the
Online Application
will reflect as: Accreditation
“FOR REVIEW NONE 4 days Officer -
AND Inspector
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
enterprise involved
in tourism is not
accreditable with
the DOT, or when
there is no existing
accreditation
154
standards
applicable to the
enterprise, a Letter
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
inspection, a
Letter of Non
Compliance shall
be issued to the
Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
155
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
APPROVAL” NONE 1 day Division Chief
• Note: If not
recommended for
accreditation, the
application shall
be returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Regional
Director
generated email
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
156
Disapproval Letter
will be sent to the
applicant.
Basic
Accreditatio
n
Php
1,000.00
4. Payment of Regular
Accreditation Fees Accreditatio
Issuance of
through the DOT n 30 minutes
Official Receipt
Cashier or thru online Php
payment channel 1,400.00
Premium
Accreditatio
n
Php
3,000.00
5.1 Print
Accreditation
Accreditation 1 hour
Officer
Certificate
NONE
5.2 Sign
Regional
Director
Certificate
157
5.3 Notify the
applicant through
the online system
that the
1 hour
Accreditation
Certificate, Accreditation
Sticker/s are ready Officer
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
Total Processing Time: 20 Working Days
158
ACCREDITATION OF MABUHAY ACCOMMODATIONS
In consideration to the economic impact of the COVID-19 outbreak to the tourism industry, all
accreditation fees are waived until further notice.
Who may avail: TOURISM ENTERPRISES
Accommodation Establishments – Mabuhay Accommodation

Valid Mayor’s Permit/Business Permit Local Government Unit (Business Permit and
(Scanned Copy) Licensing Office)
Valid Comprehensive General Liability Any duly registered Insurance Provider with the
Insurance Policy - minimum amount of Insurance Commission
coverage of P 200,000.00 (Scanned Copy)
SPECIFIC REQUIREMENTS FOR RENEWAL APPLICANTS
Signed Sworn Statement of Undertaking (By
virtue of DOT MC 2022-001, all other
documentary requirements for renewal
applicants, except for Duly Accomplished DOT Regional Offices
Online Application Form and Valid Mayor’s
Permit, can be substituted by a Sworn
Statement of Undertaking) (Scanned Copy)
PREMIUM ACCREDITATION (by virtue of DOT MC 2022-001, acceptance of applications for
Premium Accreditation is suspended)
(Scanned Copy) Licensing Office)
Valid Comprehensive General Liability Any duly registered Insurance Provider with the
Insurance Policy - minimum amount of Insurance Commission
coverage of P 300,000.00 (Scanned Copy)
Appropriate National Certification of Key Technical Education and Skills Development
Employees (e.g. Housekeeping, Front Office, Authority (TESDA)
Food & Beverage, Food Production) (Scanned
Copy)
Quality Recognition and/or Awards (Scanned Any reputable international or national
Copy) institutions
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
online via the DOT
Based on the
accreditation.touris
response time
m.gov.ph)
159
2. Fill out Online 2.1 Evaluate
Application Form completeness and
and upload correctness of
scanned copies of documents
documentary uploaded and the
requirements and information
submit. provided in the
online application
Status of the Online form, and forward to
Application will the Inspector for
reflect as: “FOR identification if
EVALUATION” inspection is
required
Status of the Online Accreditation

NONE 5 hours
Application will Officer
reflect as: “FOR
IDENTIFICATION
(WITH OR
WITHOUT
INSPECTION)”

documents, the Evaluator
shall return the
application with
necessary remarks on the
lacking requirements.
*Note 1: Inspection for Renewal shall only be conducted every other renewal period. If the
application is tagged “without inspection”, the application will proceed to Agency Action 3.5
*Note 2: For incomplete documents, the Evaluator shall return the application with necessary remarks on
the lacking requirements.
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc). NONE 15 days
Officer
Application will
reflect as: “FOR
INSPECTION”
3. Prepare for 3.1 Conduct
inspection and wait for physical inspection
the inspection team of the tourism
facilities and NONE 1 day Accreditation
services and Inspection team
validate its
compliance with
160
statutory and
regulatory
requirements.
3.2 Post-inspection
de-briefing/
findings to the
establishment’s
authorized
representative
3.3 Prepare and

upload finalized
inspection report
and submit.
3.4 Forward
inspection report to
the Division Chief
for review and
approval.

Application will NONE 1 day Accreditation
reflect as: “FOR Officer
REVIEW AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
 When the enterprise
involved in tourism is
not accreditable with
the DOT, or when
accreditation
standards applicable
to the enterprise, a
Letter of Non-
Coverage shall be
issued.
 When certain
deficiency/ies are
found during the
inspection, a Letter of
Non Compliance
shall be issued to the
Tourism Enterprise.
*For minor
deficiencies (e.g.
161
maintenance issues),
the property shall rectify
the identified
deficiency/ies within 3
months.
*For major deficiencies

(e.g. structural
installations), the
property shall rectify the
identified deficiency/ies
within 1 year.
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.

Application will
reflect as: “FOR
 Note: If not
recommended for
accreditation, the
returned to the
assigned
for re-evaluation/re-
inspection.
162
3.6 Approve/
Disapprove the NONE 1 day Regional
application for Director
accreditation.
Application will
reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
generated email shall be
sent to the applicant
Printing” If disapproved, a
system-generated
Disapproval Letter will be
sent to the applicant.
3.7 Print
Accreditation
Certificate NONE 1 hour Accreditation
Officer
3.8 Sign
Accreditation 30 minutes Regional
3.9 Notify the

applicant through
the online system
that the 1 hour
Accreditation
are ready for pick- Officer
up.

application as
“CERTIFICATE
RELEASED”
*Note 1: The system will prompt the applicant to accomplish the Client Satisfaction and Feedback form
through an e-mail notification.
163
ACCREDITATION OF HOMESTAY
In consideration to the economic impact of the COVID-19 outbreak to the tourism industry, all
accreditation fees are waived until further notice.
Who may avail: TOURISM ENTERPRISES
Accommodation Establishments – Homestay
(Scanned copy) Licensing Office)
Proof of attendance to a Homestay Training Department of Tourism – Office of Industry
Program (Scanned copy) Manpower Development or any DOT-accredited
Training Center
PREMIUM ACCREDITATION (by virtue of DOT MC 2022-001, acceptance of applications for
Premium Accreditation is suspended)
Special Recognitions (e.g. ASEAN Homestay Any reputable international or national institutions
Award, etc) (Scanned Copy)
CLIENT STEPS
1.Create an account
online via the DOT Based on
Accreditation
Accreditation Portal NONE NONE applicant’s
Officer
(accreditation.tourism.go response time
v.ph)
2. Fill out Online 2.1 Evaluate
Application Form and completeness and
upload scanned copies correctness of
of documentary documents
requirements. uploaded and the
information
provided in the
online application
form, and forward to
the Inspector for
identification if Accreditation
NONE 5 hours
inspection is Officer
required

as: “FOR
IDENTIFICATION
(WITH OR WITHOUT
INSPECTION)”
documents, the Evaluator
164
shall return the application
with necessary remarks on
the lacking requirements.
*Note 2: For incomplete documents, the Evaluator shall return the application with necessary remarks on the
lacking requirements.
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc). NONE 15 days
Officer
Application will
reflect as: “FOR
INSPECTION”.
3.Prepare for inspection
and wait for the 3.1 Conduct
inspection team. physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
regulatory
requirements.
Accreditation
3.2 Post-inspection NONE 1 day Inspection Team
de-briefing/
findings to the
establishment’s
authorized
representative.
*Note : If failed to meet

requirements for
Premium, application will
be re-categorized for
Regular Accreditation.
3.3 Prepare and

upload finalized
inspection report
and submit.
Accreditation
NONE 1 day
Officer
3.4 Forward
the Division Chief
for review and
165
approval.

Application will
reflect as: “FOR
REVIEW AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
When the enterprise

involved in tourism is not
accreditable with the
DOT, or when there is
no existing accreditation
standards applicable to
the enterprise, a Letter
of Non-Coverage shall
be issued.
When certain
deficiency/ies are found
during the inspection, a
Letter of Non-
Compliance shall be
issued to the Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance issues),
the property shall rectify
the identified
deficiency/ies within 3
months.
*For major deficiencies

(e.g. structural
installations), the
property shall rectify the
identified deficiency/ies
within 1 year.
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Application will
reflect as: “FOR
APPROVAL”
*Note: If not
recommended for
accreditation, the
166
returned to the assigned
Accreditation Officer for
re-evaluation/re-
inspection.
3.6 Approve/
Disapprove the
application for
accreditation.

Application will
reflect as:
“APPROVED/
DISAPPROVED”
NONE
1 day Regional Director
Note: A system
generated email shall be
sent to the applicant
Printing” If disapproved,
a system-generated
be sent to the applicant.
3.7 Print
Accreditation 1 hour Accreditation
Certificate Officer
3.8 Sign
Accreditation 30 minutes Regional Director
Certificate
3.9 Notify the

applicant through
NONE
the online system 1 hour
that the
Accreditation
are ready for pick- Officer
up.
3.10 Tag the

application as 30 minutes
“CERTIFICATE
RELEASED”
TOTAL PROCESSING TIME: 20 Working Days
Note 1: The system will prompt the applicant to accomplish the Client Satisfaction and Feedback form
through an e-mail notification.
167
ACCREDITATION OF TRAVEL AND TOUR SERVICES
Who may avail: Tourism Enterprises
Travel and Tour Services
Travel and Tour Agency

Tour Operator
Travel Agency

Valid Mayor’s Permit/Business Permit (Scanned Copy) Local Government Unit
(Business Permit and
Licensing Office)
Applicable Environmental Permits (For presentation during Department of Environment
inspection) and Natural Resources -
Environmental Management
Bureau
ADDITIONAL REQUIREMENTS FOR BASIC ACCREDITATION
For New Applicants:
Corporations: Proof of working capital of ₱ 300,000.00 (e.g.,

paid up capital, General Information Sheet) (Scanned Copy)
Partnerships: Paid-up / partners’ capital of ₱ 300,000.00

(Scanned Copy) Any BSP-registered bank,
Securities and Exchange
Single proprietorships: Original copy of bank Commission, Bureau of
certification/bonds reflecting a cumulative amount of ₱ Internal Revenue (BIR)
300,000.00 (Scanned Copy)
For Renewal Applicants:
Audited Financial Statements or any documents to prove that

the establishment has a minimum working capital of ₱
168
For general manager, proof of one (1) year managerial Local Government Unit /
experience in the operations of travel and tours, MICE, Previous Employer
airlines, tourist transports, or accommodation establishments
as certified by previous employer (Scanned Copy)
or
Proof of passing a travel and tour operator management DOT-Accredited Training

course (Scanned Copy) Center
Any training institution in

areas where there are no
DOT-accredited training
centers
ADDITIONAL REQUIREMENTS REGULAR ACCREDITATION
For New Applicants: Any BSP-registered bank,
Corporations: Proof of working capital of ₱ 500,000.00 (e.g., Commission, Bureau of
paid up capital, General Information Sheet) (Scanned Copy) Internal Revenue (BIR)

(Scanned Copy)
Single proprietorships: Original copy of bank

certification/bonds reflecting a cumulative amount of ₱

For general manager, proof of three (3) years managerial Local Government Unit /
ADDITIONAL REQUIREMENTS PREMIUM ACCREDITATION
169
For New Applicants: Any BSP-registered bank,
Corporations: Proof of working capital of ₱ 1,500,000.00 Commission, Bureau of
(e.g., paid up capital, General Information Sheet) (Scanned Internal Revenue (BIR)
Copy)
Partnerships: Paid-up / partners’ capital of ₱ 1,500,000.00

(Scanned Copy)

1,500,000.00 (Scanned Copy)

For general manager, proof of three (3) years managerial Local Government Unit /
Citations or Proof of successful handling of tours / Contracts/Booking vouchers
accommodation bookings in each of the clusters (Luzon,
Visayas, and Mindanao) for the past five (5) years at the time
of application (Scanned Copy)
Proof of outstanding membership to National or International Duly recognized National or
Association (Scanned Copy) International Associations
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSI PERSON
PAID NG TIME RESPONSIB
LE
NONE NONE Based on Applicant
1. Create an account the
online via the DOT applicant’s
Accreditation Portal response
accreditation.tourism.go time
v.ph)
170
2. Fill out Online 2.1 Evaluate NONE 4 hours Accreditation
Application Form and completeness and Officer -
upload scanned copies correctness of Evaluator
of documentary documents
requirements and uploaded and the
submit. information
provided in the
Status of the Online online application
Application will reflect form, and forward
as: “FOR to the Inspector for
EVALUATION” identification if
inspection is
required
Status of the
Online Application
will reflect as:
“FOR
IDENTIFICATION
(WITH OR
WITHOUT
INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary
remarks on the
lacking
requirements.
*Note 2: For incomplete documents, the Evaluator shall return the application with necessary
remarks on the lacking requirements.
2.2 Schedule NONE 12 days Accreditation
inspection and Officer -
prepare inspection Inspector
kits (inspection
checklist, gadgets
etc).
Status of the
Online Application
will reflect as:
171
“FOR
INSPECTION”
3.1 Conduct NONE 1 day Accreditation

3. Prepare for inspection physical inspection Officer -
and wait for the of the tourism Inspector
inspection team facilities and
services and
validate its
compliance with
statutory and
regulatory
requirements.
3.2 Post-
inspection de-
briefing/
findings to the
establishment’s
authorized
representative
172
3.3 Prepare and NONE 4 days Accreditation
upload finalized Officer -
inspection report Inspector
and submit.
3.4 Forward
inspection report
to the Division
Chief for review
and approval.
Status of the
Online Application
will reflect as:
“FOR REVIEW
AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
enterprise involved
in tourism is not
accreditable with
the DOT, or when
accreditation
173
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
inspection, a
Letter of Non
Compliance shall
be issued to the
Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
174
3.5 Review and NONE 1 day Division Chief
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
APPROVAL”
• Note: If not
recommended for
accreditation, the
application shall
be returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
3.6 Approve/ NONE 1 day Regional
Disapprove the Director
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
generated email
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
175
Disapproval Letter
will be sent to the
applicant.
4. Payment of Issuance of Main Office 30 minutes

Accreditation Fees Official Receipt Basic
through the DOT Accreditation
Cashier or thru online Php 2,500.00
payment channel Regular
Accreditation
Php 5,000.00
Premium
Accreditaiton
Php 7,500.00
Branch
Office
Basic
Accreditation
Php 1,500.00
Regular
Accreditation
Php 3,000.00
Premium
Accreditaiton
Php 4,500.00
5.1 Print NONE 1 hour Accreditation
Certificate
176
5.2 Sign 1 hour Regional
Certificate
5.3 Notify the 1 hour Accreditation
applicant through Officer
the online system
that the
Accreditation
Certificate,
Sticker/s are ready
for pick-up.
application as
“CERTIFICATE
RELEASED”
177
ACCREDITATION OF TOURIST TRANSPORT OPERATORS

Tourism Enterprises
Who may avail:
Tourist Transport Operator - Land Transport Operator
Licensing Office)
Land Transportation
Valid LTFRB Tourist Transport Service Franchise Franchising Regulatory
of the Vehicles (Scanned Copy) Board (LTFRB)
Land Transportation Office
LTO Certificate of Registration of Vehicles (Scanned Copy) (LTO)
Department of Tourism –
Proof of attendance to DOT conducted Seminar for Office of Industry Manpower
Tourist Drivers (Scanned Copy) Development (DOT-OIMD)
or
Letter of request for training received by the DOT (Scanned

Department of Tourism -
Copy) Regional Offices
Department of Environment
Applicable Environmental Permits (For presentation during and Natural Resources -
inspection) Environmental Management
Bureau
ADDITIONAL REQUIREMENTS FOR PREMIUM ACCREDITATION
Land Transportation
Proof of inter-regional fleets (Luzon-Visayas-Mindanao)
Franchising Regulatory
(Scanned Copy)
Board (LTFRB)
PERSON
FEES TO PROCESSI
BE PAID NG TIME
LE
178
Based on
the
online via the DOT
response
accreditation.tourism.gov
time
.ph)
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
2. Fill out Online inspection is
Application Form and required
of documentary Status of the
requirements and Online Application Accreditation
submit. will reflect as: NONE 4 hours Officer -
“FOR Evaluator
Status of the Online IDENTIFICATION
Application will reflect (WITH OR
as: “FOR WITHOUT
EVALUATION” INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
Agency Action 3.5
179
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc).
NONE 12 days Officer -
Inspector
Status of the
Online Application
will reflect as:
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
and wait for the
Inspector
inspection team
3.2 Post-
inspection de-
briefing/
findings to the
establishment’s
authorized
representative
180
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
inspection report
to the Division
Chief for review
and approval.
Status of the
Online Application
will reflect as:
“FOR REVIEW
AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
Accreditation
enterprise involved
in tourism is not
Inspector
accreditable with
the DOT, or when
accreditation
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
inspection, a Letter
of Non
Compliance shall
be issued to the
Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
181
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
• Note: If not
recommended for
accreditation, the
application shall
be returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
182
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
generated email Regional
NONE 1 day
shall be sent to the Director
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
will be sent to the
applicant.
Regular
Accreditati
on
Php
2,000.00
Sticker Fee
Bus - Php
700.00/unit
4. Payment of
Coaster/Min
Accreditation Fees
Issuance of Official i Bus - Php
through the DOT 30 minutes
Receipt 400.00/unit
Van - Php
payment channel
300.00/unit
Car - Php
200.00/unit
Premium
Accreditati
on
Php
3,000.00
183
Sticker Fee
Bus - Php
1,200.00/uni
t
Coaster/Min
i Bus - Php
800.00/unit
Van - Php
600.00/unit
Car - Php
300.00/unit
5.1 Print
Accreditation
Officer
Certificate
5.2 Sign
Regional
Director
Certificate
5.3 Notify the
applicant through
the online system
NONE
that the
1 hour
Accreditation
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
*Note 1 : The system will prompt the applicant to accomplish the Client Satisfaction and
184
ACCREDITATION OF TOURIST TRANSPORT OPERATORS

Tourism Enterprises
Tourist Transport Operator
Who may avail:
Air Transport Operator
Water Transport Operator
Licensing Office)
Bureau
ADDITIONAL REQUIREMENTS FOR TOURIST AIR TRANSPORT OPERATOR
Civil Aviation Authorization
Valid Certificate of Airworthiness (Scanned Copy)
of the Philippines (CAAP)
Civil Aeronautics Board
Valid Franchise to operate the aircraft (Scanned Copy)
(CAB)
ADDITIONAL REQUIREMENTS FOR REGULAR AND PREMIUM TOURIST WATER
TRANSPORT OPERATOR APPLICATIONS - RECREATIONAL BOATS
Maritime Industry Authority
Valid Recreational Boat Certificate (RBC) (Scanned Copy)
(MARINA)
Valid Recreational Boat Safety Certificate (RBSC) (Scanned Maritime Industry Authority
Copy) (MARINA)
ADDITIONAL REQUIREMENTS FOR REGULAR TOURIST WATER TRANSPORT
OPERATOR APPLICATIONS - PASSENGER VESSELS
Valid Certificate of Compliance with MC 65/65A of MARINA Maritime Industry Authority
or its subsequent amendments, if any (Scanned Copy) (MARINA)
Valid Passenger Ship Safety Certificate (PSSC) (Scanned Maritime Industry Authority
Copy) (MARINA)
PERSON
FEES TO PROCESSI
BE PAID NG TIME
LE
185
Based on
the
online via the DOT
response
time
.ph)
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
2. Fill out Online inspection is
Application Form and required
of documentary Status of the
requirements and Online Application Accreditation
submit. will reflect as: NONE 4 hours Officer -
“FOR Evaluator
Application will reflect (WITH OR
as: “FOR WITHOUT
EVALUATION” INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
Agency Action 3.5
186
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc).
Inspector
Status of the
Online Application
will reflect as:
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
and wait for the
Inspector
inspection team
3.2 Post-
inspection de-
briefing/
findings to the
establishment’s
authorized
representative
187
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
inspection report
to the Division
Chief for review
and approval.
Status of the
Online Application
will reflect as:
“FOR REVIEW
AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
Accreditation
enterprise involved
in tourism is not
Inspector
accreditable with
the DOT, or when
accreditation
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
of Non
Compliance shall
be issued to the
Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
188
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
3.5 Review and

approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
• Note: If not
recommended for
accreditation, the
application shall
be returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
189
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
NONE 1 day
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
will be sent to the
applicant.
190
Tourist Air
Transport
Operator
Regular
Accreditatio
n
Php
2,000.00
Tourist
Water
Transport
Operator
Recreation
al Boat
Regular
Accreditatio
4. Payment of n
Accreditation Fees Php
Issuance of Official
through the DOT 1,000.00 30 minutes
Receipt
Cashier or thru online Sticker Fee
payment channel Php
300.00/boat
Premium
Accreditatio
n
Php
3,000.00
Sticker Fee
Php
500.00/boat
Passenger
Vessel
Php
2,000.00
Sticker Fee
Php
700.00/ves
sel
5.1 Print
Accreditation
Officer
Certificate NONE
5.2 Sign Regional
1 hour
191
Certificate
5.3 Notify the

applicant through
the online system
that the
1 hour
Accreditation
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
192
ACCREDITATION OF MICE ORGANIZERS

Tourism Enterprises
Who may avail:
MICE Organizer

Licensing Office)
Bureau
ADDITIONAL REQUIREMENTS FOR BASIC ACCREDITATION
For New Applicants:


(Scanned Copy)
Any BSP-registered bank,
Single proprietorships: Original copy of bank Securities and Exchange
certification/bonds reflecting a cumulative amount of ₱ Commission, Bureau of
300,000.00 (Scanned Copy) Internal Revenue (BIR)
Audited Financial Statements or any documents to prove

that the establishment has a minimum working capital of ₱
193
For the General Manager, proof of a minimum of
one (1) year relevant experience in event organizing Previous Employer
certified by the previous employer (Scanned Copy)
or
DOT-Accredited Training
Proof of attendance to a PCO or Event Organizer's Training Center
or its equivalent (Scanned Copy)
Any training institution in
centers
Company Profile/Portfolio (Scanned Copy) Applicant
ADDITIONAL REQUIREMENTS FOR REGULAR ACCREDITATION
For New Applicants:


(Scanned Copy)
Single proprietorships: Original copy of bank Securities and Exchange
certification/bonds reflecting a cumulative amount of ₱ Commission, Bureau of
500,000.00 (Scanned Copy) Internal Revenue (BIR)

Previous Employer
For the General Manager, proof of a minimum of

three (3) years relevant experience in event organizing
certified by the previous employer (Scanned Copy)
or DOT-Accredited Training
Center
Proof of attendance to a PCO or Event Organizer's Training
or its equivalent (Scanned Copy) Any training institution in
centers
194
Proof of successful handling of at least five (5)
MICE events for the past two (2) years at the time of Contracts/Booking vouchers
application (Scanned Copy)
ADDITIONAL REQUIREMENTS FOR PREMIUM ACCREDITATION
For New Applicants:
Corporations: Proof of working capital of ₱ 1,500,000.00

(e.g., paid up capital, General Information Sheet) (Scanned
Copy)
Partnerships: Paid-up / partners’ capital of ₱ 1,500,000.00

(Scanned Copy)
Commission, Bureau of
Internal Revenue (BIR)

For general manager, proof of three (3) years managerial
experience in the operations of travel and tours, MICE, Any duly registered
airlines, tourist transports, or accommodation Insurance Provider with the
establishments as certified by previous employer (Scanned Insurance Commission
Copy)
Proof of successful handling of at least ten (10) domestic
and international MICE events for the past three (3) years at Contracts/Booking vouchers
the time of application
Any any reputable award-
giving bodies (private or
Proof of Recognitions / Awards (Scanned Copy)
government) in the MICE
Tourism Industry
PERSON
FEES TO PROCESSI
BE PAID NG TIME
LE
Based on
the
online via the DOT
response
time
.ph)
195
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
inspection is
2. Fill out Online
required
Status of the
of documentary
Online Application Accreditation
requirements and
will reflect as: NONE 4 hours Officer -
submit.
“FOR Evaluator
IDENTIFICATION
(WITH OR
WITHOUT
INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
Agency Action 3.5
2.2 Schedule
inspection and
prepare inspection
kits (inspection
Accreditation
checklist, gadgets
etc).
Inspector
Status of the
Online Application
will reflect as:
196
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
Accreditation
3. Prepare for inspection regulatory
NONE 1 day Officer -
and wait for the requirements.
Inspector
inspection team
3.2 Post-inspection
de-briefing/
findings to the
establishment’s
authorized
representative
197
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
the Division Chief
for review and
approval.
Status of the
Online Application
will reflect as:
“FOR REVIEW
AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
Accreditation
enterprise involved
in tourism is not
Inspector
accreditable with
the DOT, or when
accreditation
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
of Non Compliance
shall be issued to
the Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
198
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
3.5 Review and

approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
• Note: If not
recommended for
accreditation, the
returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
199
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
NONE 1 day
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
will be sent to the
applicant.
Basic
Accreditati
on
Php
1,000.00
Accreditation Fees Accreditati
through the DOT Cashier on 30 minutes
Receipt
or thru online payment Php
channel 1,400.00
Premium
Accreditati
on
Php
2,100.00
5.1 Print
Accreditation
Officer
Certificate NONE
5.2 Sign Regional
1 hour
200
Certificate
5.3 Notify the

applicant through
the online system
that the
1 hour
Accreditation
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
201
ACCREDITATION OF MICE VENUE

Tourism Enterprises
MICE Venue
Who may avail:
Meeting Rooms
Exhibition Venues and Event Venues
Licensing Office)
Bureau
ADDITIONAL REQUIREMENT FOR MEETING ROOMS - BASIC ACCREDITATION
Any duly registered
Valid Comprehensive General Liability Insurance with a Insurance Provider with the
minimum coverage of ₱ 300,000.00 (Scanned Copy) Insurance Commission
ADDITIONAL REQUIREMENT FOR MEETING ROOMS - REGULAR ACCREDITATION
Any duly registered
Valid Comprehensive General Liability Insurance with a
minimum coverage of ₱ 500,000.00 (Scanned Copy)
ADDITIONAL REQUIREMENT FOR MEETING ROOMS - PREMIUM ACCREDITATION
Any duly registered
minimum coverage of ₱ 1,000,000.00 (Scanned Copy)
ADDITIONAL REQUIREMENT FOR EXHIBITION VENUES - REGULAR
ACCREDITATION
Any duly registered
minimum coverage of ₱ 1,500,000.00 (Scanned Copy)
ADDITIONAL REQUIREMENT FOR EVENT VENUES - REGULAR ACCREDITATION
Any duly registered
minimum coverage of ₱ 300,000.00 (Scanned Copy)
202
PERSON
FEES TO PROCESSI
BE PAID NG TIME
LE
Based on
the
online via the DOT
response
time
.ph)
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
inspection is
2. Fill out Online
required
Status of the
of documentary
requirements and
submit.
“FOR Evaluator
IDENTIFICATION
(WITH OR
WITHOUT
INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
Agency Action 3.5
203
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc).
Inspector
Status of the
Online Application
will reflect as:
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
Accreditation
Inspector
inspection team
3.2 Post-inspection
de-briefing/
findings to the
establishment’s
authorized
representative
204
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
the Division Chief
for review and
approval.
Status of the
Online Application
AND Inspector
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
enterprise involved
in tourism is not
accreditable with
the DOT, or when
accreditation
205
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
of Non Compliance
shall be issued to
the Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
206
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
• Note: If not
recommended for
accreditation, the
returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Regional
Director
generated email
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
207
Disapproval Letter
will be sent to the
applicant.
Meeting
Room
Basic
Accreditati
on
Php
1,500.00
Regular
Accreditati
4. Payment of on
Accreditation Fees Php
through the DOT Cashier 2,800.00 30 minutes
Receipt
or thru online payment
channel Premium
Accreditati
on
Php
4,200.00
Exhibition
Venue
Regular
Accreditati
on
Php
208
3,000.00
Event
Venue
Regular
Accreditati
on
Php
1,500.00
5.1 Print
Accreditation
Officer
Certificate
5.2 Sign
Regional
Director
Certificate
5.3 Notify the
applicant through
the online system
NONE
that the
1 hour
Accreditation
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
209
ACCREDITATION OF TOURISM RELATED ESTABLISHMENTS

Tourism Enterprises
Tourism Related Establishments
Adventure/Eco-tourism Establishments
Who may avail: Museums and Galleries
Restaurants
Rest Areas
Tourist Shops/Department Stores
Tourism Training Centers
Valid Mayor’s Permit/ Business Permit (Scanned Copy) or
Appropriate Government Permit and / or proof of legal Local Government Unit
instrument that the land is being allocated for farm tourism (Business Permit and
use, (for Demonstration farms of government, academic Licensing Office)
and/or research institutions) (Scanned Copy)
Department of Trade and
Industry
Valid Business Name Registration Certificate, for Single
Proprietorship/ Valid SEC Registration Certificate, for Securities and Exchange
Corporations/ Valid CDA Registration Certificate (Scanned Commission
Copy)
Cooperative Development
Authority
ADDITIONAL REQUIREMENTS FOR TOURIST SHOPS - DIVE SHOPS
Valid Comprehensive General Liability (CGL) Insurance
Philippine Commission on
Policy with a minimum coverage of P250,000.00 (Scanned
Sports Scuba Diving
Copy)
ADDITIONAL REQUIREMENTS FOR SHOOTING RANGE
Valid License from the Bureau of Firearms and Explosives
Division of the Philippine National Police (PNP) (Scanned Philippine National Police
Copy)
ADDITIONAL REQUIREMENTS FOR TOURISM TRAINING CENTERS
List of training Programs/Modules approved by

DOT/TESDA/TIBFI
DOT/TESDA/TIBFI (Scanned Copy)
210
For ESL Schools
Bureau of Immigration Certification on acceptance of foreign Bureau of Immigration
students (Scanned Copy)
PERSON
FEES TO PROCESSI
BE PAID NG TIME
LE
Based on
the
online via the DOT
response
time
.ph)
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
inspection is
2. Fill out Online
required
Status of the
of documentary
requirements and
submit.
“FOR Evaluator
IDENTIFICATION
(WITH OR
WITHOUT
INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
211
Agency Action 3.5
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc).
Inspector
Status of the
Online Application
will reflect as:
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
Accreditation
Inspector
inspection team
3.2 Post-inspection
de-briefing/
findings to the
establishment’s
authorized
representative
212
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
the Division Chief
for review and
approval.
Status of the
Online Application
AND Inspector
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
enterprise involved
in tourism is not
accreditable with
the DOT, or when
accreditation
213
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
of Non Compliance
shall be issued to
the Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
214
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
• Note: If not
recommended for
accreditation, the
returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Regional
Director
generated email
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
215
Disapproval Letter
will be sent to the
applicant.
Basic
Accreditati
on
Php
1,000.00
Accreditation Fees Accreditati
through the DOT Cashier on 30 minutes
Receipt
or thru online payment Php
channel 1,400.00
Premium
Accreditati
on
Php
2,100.00
5.1 Print
Accreditation
Officer
Certificate
NONE
5.2 Sign
Regional
Director
Certificate
216
5.3 Notify the
applicant through
the online system
that the
1 hour
Accreditation
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
217
ACCREDITATION OF HEALTH AND WELLNESS

Tourism Enterprises
Health and Wellness Facilities
Who may avail: Ambulatory Clinics

Tertiary Hospitals
Spas
Dental Clinics
Valid Mayor’s Permit/ Business Permit (Scanned Copy)
or
Appropriate Government Permit and / or proof of legal
instrument that the land is being allocated for farm
Office)
tourism use, (for Demonstration farms of government,
academic and/or research institutions) (Scanned Copy)
Valid Business Name Registration Certificate, for Single Industry
Proprietorship / Valid SEC Registration Certificate, for
Corporations (Scanned Copy) Securities and Exchange
Commission
ADDITIONAL REQUIREMENTS FOR TERTIARY HOSPITALS AND AMBULATORY
CLINICS
Valid License to Operate from the Health Facility
Services Regulatory Bureau (HFSRB) of the Department Department of Health
of Health (DOH) or its equivalent (Scanned Copy)
ADDITIONAL REQUIREMENTS FOR SPA

Valid DOH License as duly registered massage therapist
for massage supervisors
ADDITIONAL REQUIREMENTS FOR DENTAL CLINICS
Proof of Ownership of autoclave and dental x-ray

Supplier / Manufacturer
(Scanned Copy)
Valid Preventive Maintenance Report from the Supplier
Supplier / Provider
for the maintenance of the autoclave and dental x-ray
218
(Scanned Copy)
Certificate of Membership with PDA (Scanned Copy) Philippine Dental Association
Copy of DOH license for clinics with laboratories

(Scanned Copy)
For Renewal Applicants Only:

Relevant training institution
Customer Service Training Certificate for reception
personnel upon renewal of accreditation
FEES
PROCESSIN PERSON
CLIENT STEPS AGENCY ACTION TO BE
G TIME RESPONSIBLE
PAID
Based on the
online via the DOT
response time
accreditation.tourism.gov.
ph)
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
2. Fill out Online
form, and forward
upload scanned copies of
identification if
documentary Accreditation
inspection is
requirements and submit. NONE 4 hours Officer -
required
Evaluator
Status of the
Online Application
will reflect as:
“FOR
IDENTIFICATION
(WITH OR
WITHOUT
INSPECTION)”
219
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
Agency Action 3.5
2.2 Schedule
inspection and
prepare inspection
kits (inspection
checklist, gadgets
Accreditation
etc).
Inspector
Status of the
Online Application
will reflect as:
“FOR
INSPECTION”
220
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
Accreditation
Inspector
inspection team
3.2 Post-inspection
de-briefing/
findings to the
establishment’s
authorized
representative
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
the Division Chief
for review and
approval.
Status of the
Online Application
AND Inspector
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
enterprise involved
in tourism is not
accreditable with
the DOT, or when
accreditation
221
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
of Non Compliance
shall be issued to
the Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
property shall
rectify the identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
deficiency/ies
within 1 year.
222
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as: “FOR
APPROVAL”
• Note: If not
recommended for
accreditation, the
returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system Regional

NONE 1 day
generated email Director
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
223
will be sent to the
applicant.
4. Payment of
Accreditation Fees
through the DOT Cashier 30 minutes
Receipt
channel
5.1 Print
Accreditation
Officer
Certificate
5.2 Sign
Regional
Director
Certificate
5.3 Notify the
applicant through
the online system
NONE
that the
1 hour
Accreditation
for pick-up.
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
224
225
ACCREDITATION OF SURF CAMPS

Tourism Enterprises
Who may avail:
Surf Camps
Valid Mayor’s Permit/ Business Permit (Scanned Copy) (Business Permit and Licensing
Office)
For New Applications Only Department of Trade and
Industry
Valid Business Name Registration Certificate, for Single
Proprietorship / Valid SEC Registration Certificate, for Securities and Exchange
Corporations (Scanned Copy) Commission
Valid Comprehensive General Liability Insurance Policy Any duly registered Insurance
(minimum amount of coverage of P 500,000.00) (Scanned Provider with the Insurance
Copy) Commission
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTION TO BE RESPONSIBL
G TIME
PAID E
1. Create an account Based on the

online via the DOT applicant’s
NONE NONE Applicant
Accreditation Portal response
accreditation.tourism.gov time
.ph)
226
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
inspection is
2. Fill out Online required
upload scanned copies of Status of the
documentary Online Application Accreditation
requirements and submit. will reflect as: NONE 4 hours Officer -
“FOR Evaluator
Application will reflect as: (WITH OR
“FOR EVALUATION” WITHOUT
INSPECTION)”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary remarks
on the lacking
requirements.
Agency Action 3.5
2.2 Schedule
inspection and
prepare inspection
kits (inspection
Accreditation
checklist, gadgets
etc).
Inspector
Status of the
Online Application
will reflect as:
227
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
Accreditation
Inspector
inspection team
3.2 Post-inspection
de-briefing/
findings to the
establishment’s
authorized
representative
228
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
the Division Chief
for review and
approval.
Status of the
Online Application
will reflect as:
“FOR REVIEW
AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
Accreditation
enterprise involved
in tourism is not
Inspector
accreditable with
the DOT, or when
accreditation
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
of Non Compliance
shall be issued to
the Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
issues), the
229
property shall
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
deficiency/ies
within 1 year.
3.5 Review and
approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR APPROVAL”
• Note: If not
recommended for
accreditation, the
returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
230
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
NONE 1 day
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
will be sent to the
applicant.
4. Payment of
Accreditation Fees
Issuance of Official Php
through the DOT Cashier 30 minutes
Receipt 5,000.00
channel
5.1 Print
Accreditation
Officer
Certificate
5.2 Sign
Regional
Director
Certificate
5.3 Notify the
NONE
applicant through
the online system
that the Accreditation
1 hour
Certificate,
Sticker/s are ready
for pick-up.
231
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
232
ACCREDITATION OF FARM TOURISM CAMPS

Tourism Enterprises
Farm Tourism Camps
Who may avail:
Day Farm
Farm Stay
Licensing Office)
Valid Business Name Registration Certificate, for Single Industry
Proprietorship/ Valid SEC Registration Certificate, for Securities and Exchange
Corporations/ Valid CDA Registration Certificate (Scanned Commission
Copy) Cooperative Development
Authority
For Demonstration farms by government, academic
and/or research institutions:
Valid Government Permit or any Legal Instrument proving
Other Government Entity
the land is being allocated for farm tourism use
ADDITIONAL REQUIREMENTS FOR FARM STAYS
Valid Comprehensive General Liability (CGL) Insurance Any duly registered Insurance
Policy with a minimum coverage of P250,000.00 (Scanned Provider with the Insurance
Copy) Commission
Permits from other government agencies, if applicable and Natural Resources
Food and Drug Authority
ADDITIONAL REQUIREMENTS FOR PREMIUM ACCREDITATION OF FARM STAYS
AND DAY FARM
233
Any of the following Certificate of Recognition (Scanned
Copy):
• Good Agricultural Practice (GAP) Certification

Department of Agriculture
• Good Animal Husbandry Practice (GAHP) Certification
• Good Aquaculture Practices (GAqP) Certification
• Participatory Guarantee System Certification
• Third-Party Organic Certification
ADDITIONAL REQUIREMENTS FOR RENEWAL OF DAY FARMS AND FARM STAYS -
REGULAR
Valid Certificate or Proof of Training of at least two (2) staff
(in-house farm guide and a permanent staff) on First aid / DOT and DOLE recognized
Basic Life Support /CPR (Cardio Pulmonary Resuscitation) training providers/
(Scanned Copy) DOH, PRC, BFP and TESDA
Conducted by DOT/DOT-
recognized associations,
Proof of Completion by the Operator/ Staff of a 10-hour
organizations, institutions,
farm-tourism related course completed within the last two
academe, concerned
(2) years (Scanned Copy)
LGUs or other government
agencies
ADDITIONAL REQUIREMENTS FOR RENEWAL OF DAY FARMS AND FARM STAYS -
PREMIUM
Valid Certificate or Proof of Training of at least two (2) staff
DOT and DOLE recognized
(in-house farm guide and a permanent staff) on First aid /
training providers/
Basic Life Support /CPR (Cardio Pulmonary Resuscitation)
DOH, PRC, BFP and TESDA
(Scanned Copy)
Conducted by DOT/DOT-
recognized associations,
Proof of Completion by the Operator/ Staff of a 12-hour
organizations, institutions,
farm-tourism related course completed within the last two
academe, concerned
(2) years
LGUs or other government
agencies
PERSON
FEES TO PROCESSI
CLIENT STEPS AGENCY ACTION RESPONSIBL
BE PAID NG TIME
E
Based on
the
online via the DOT
response
time
v.ph)
234
2.1 Evaluate
completeness and
correctness of
documents
uploaded and the
information
provided in the
online application
form, and forward
identification if
inspection is
2. Fill out Online
required
Status of the
of documentary
Online Application
requirements and Accreditation
will reflect as:
submit. NONE 4 hours Officer -
“FOR
Evaluator
IDENTIFICATION
(WITH OR
WITHOUT
as: “FOR
INSPECTION)”
EVALUATION”
Note: For
incomplete
documents, the
Evaluator shall
return the
application with
necessary
remarks on the
lacking
requirements.
Agency Action 3.5
2.2 Schedule
inspection and
prepare inspection
kits (inspection Accreditation
checklist, gadgets NONE 12 days Officer -
etc). Inspector
Status of the
Online Application
235
will reflect as:
“FOR
INSPECTION”
3.1 Conduct
physical inspection
of the tourism
facilities and
services and
validate its
compliance with
statutory and
and wait for the
Inspector
inspection team
3.2 Post-
inspection de-
briefing/
findings to the
establishment’s
authorized
representative
236
3.3 Prepare and
upload finalized
inspection report
and submit.
3.4 Forward
inspection report
to the Division
Chief for review
and approval.
Status of the
Online Application
will reflect as:
“FOR REVIEW
AND
RECOMMENDATI
ON FOR
APPROVAL”
*Note:
• When the
Accreditation
enterprise involved
in tourism is not
Inspector
accreditable with
the DOT, or when
accreditation
standards
applicable to the
of Non-Coverage
shall be issued.
• When certain
deficiency/ies are
found during the
inspection, a
Letter of Non
Compliance shall
be issued to the
Tourism
Enterprise.
*For minor
deficiencies (e.g.
maintenance
237
issues), the
property shall
rectify the
identified
deficiency/ies
within 3 months.
*For major
deficiencies (e.g.
structural
installations), the
property shall
rectify the
identified
deficiency/ies
within 1 year.
3.5 Review and

approve inspection
report,
recommended
classification, and
application to the
Regional Director.
Status of the
Online Application
will reflect as:
“FOR
• Note: If not
recommended for
accreditation, the
application shall
be returned to the
assigned
Accreditation
Officer for re-
evaluation/re-
inspection.
238
3.6 Approve/
Disapprove the
application for
accreditation.
Status of the
Online Application
will reflect as:
“APPROVED/
DISAPPROVED”
Note: A system
NONE 1 day
applicant advising
the approval of the
application and the
application status
will reflect as
“Certificate for
Printing” If
disapproved, a
system-generated
Disapproval Letter
will be sent to the
applicant.
Php
4. Payment of
1,300.00
Accreditation Fees
Issuance of (Accreditait
through the DOT 30 minutes
Official Receipt on Fee +
Sticker
payment channel
Fee)
5.1 Print
Accreditation
Officer
Certificate
5.2 Sign
Regional
Director
Certificate
5.3 Notify the
NONE
applicant through
the online system
that the Accreditation
1 hour
Certificate,
Sticker/s are ready
for pick-up.
239
5.4 Tag the
application as
30 minutes
“CERTIFICATE
RELEASED”
240
HANDLING OF COMPLAINTS AGAINST TOURISM ENTERPRISES
Section 14b (4) of the Republic Act 9593 otherwise known as the Tourism Act of 2009
mandates the Standards Monitoring and Enforcement Division to act on complaints
regarding accredited tourism enterprises, and after due notice and hearing, impose fines,
downgrade, suspend or revoke the accreditation, for violation of the terms thereof.
Office or Division: Regional Offices

Office of Tourism Standards and Regulation
Tourism Regulation, Coordination and Resource Generation
Type of
Transaction: G2C (Government to Client)
Who may avail: All
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1 Receive/acknowledgement of
1.Filing of
complaint.
complaint to
Regional Office NONE 4 hrs
1.2 Evaluate and formally
document the complaint and
submit recommendation based on
Accreditation
the preliminary evaluation;
Officer
Note:
If filed in the Central Office/Standards

Monitoring and Enforcement Division
(SMED), SMED Officer shall endorse
the complaint to the Regional Office
concerned. Applies only if
respondent is accredited.
For non- accredited, the complaint

will be endorsed to appropriate
agency/office.
1.3 Issuance of Endorsement

Letter 1 day
1.4 Prepare an acknowledgement

letter to the complainant and
Notice to Explain
Acknowledgment Letter must

state the following:
1. Status of respondent’s
accreditation;
2. whether the issue/claim
presented maybe taken into
cognizance;
241
3. The preliminary action taken:
4. whether the complaint has
been endorsed to Regional Office
(RO) or to another government
agency (if respondent is not
accredited).
The Notice to Explain shall state

the:
1. Acts complained of/ nature

of violation
2. Specific rules and
regulations violated
3. Imposable penalty for
violation if proven liable,
and
4. Period within which to
submit the NTE.
1.5 Review of Notice to Explain or 1 day Division Chief

Endorsement Letter
1.6 Approval of Notice to Explain 1 day Regional

Director
1.7 Issuance of Notice to Explain

(NTE) to the respondent or
Endorsement Letter. 4 hrs Accreditation
NONE
Officer
Note: Period within which to submit
explanation, which shall not be more than
3 calendar days from receipt of the NTE.
1.8 Receive and evaluate NONE Accreditation
respondent’s Answer/ Explanation Officer
and furnish a copy to the 2 days
complainant via formal notice.
2. Filing of reply to 2.1 Receive and evaluate
the respondent’s Complainant’s Reply to the 1 day
answer/explanation Respondent’s
Answer/Explanation
Note: a reply must Accreditation
be submitted within 5 2.2 Conduct investigation through 3 days Officer
calendar days within evaluation of all documents
receipt of the submitted and attached to NONE
respondent’s
Complaint, Explanation and
answer/explanation
Reply.
As deemed necessary, spot

checks, incognito visits, interview,
research etc. may also be
242
conducted to verify the veracity of
the claims presented.
2.3 Preparation of Investigation

Report and Recommendation or 1 day
Summary Resolution
2.4 Review of Investigation

Report and Recommendation or 1 day Division Chief
Summary Resolution
NONE
2.5 Approval of Investigation
Report and Recommendation or 1 day Regional
Summary Resolution Director
The Regional Director may

resolve thru dismissal the
following complaints by issuance
of a Summary Resolution:
1. Acts complained of does not
involve standards of facilities and
services
2. Acts complained of is NOT a
violation of DOT rules and
regulations
3. Claims for refund or other
money claims if the parties fail to
settle amicably.
2.6 Issuance of Summary

Resolution to the Complainant,
copy furnished the Respondent / 4 hrs Accreditation
Submission of Investigation Officer
Report and Recommendation to
the Office of Tourism Standards
and Regulation for Decision
Note: Summary Resolution is final and executory
2.7 Receipt and Evaluation of 4 hrs SMED Officer

Recommendation and
Investigation Report
SMED
2.8 Preparation of Decision 2 days Complaints Unit
Head
2.9 Review of Draft Decision and 1 day SMED Division

submission to the OTSR Director Chief
243
2.10 Recommend approval of 1 day
Decision OTSR Director
2.11 Approval of Decision

Note: If either or both of the parties are not
1 day
amenable to the Resolution/Decision approved Undersecretary,
by TRCRG, an Appeal may be filed by either TRCRG
party to the Office of the Secretary within 15
calendar days from receipt of the Decision ,
otherwise it shall be final and executory.
244
FEEDBACK AND COMPLAINTS
MECHANISM
245
FEEDBACK AND COMPLAINTS MECHANISM
How to send Fill out the feedback form distributed at the DOT offices
feedback? and drop it in the feedback boxes at the lobby of the DOT.
For accreditation feedback, fill out the survey link in the
online accreditation system/email.
How feedbacks are The Monitoring Division and Standards Monitoring and
processed? Enforcement Division collects all the feedback forms
(manual and online) and prepares a monthly report for the
concerned offices. Upon receiving reply from the
concerned office, the client will be informed via e-mail or
phone call.
For follow-up or queries, contact [email protected]

How to file a For accreditation and tourism related complaints, contact
complaint? [email protected]
For other complaints, contact [email protected]
Kindly indicate full name of complainant, person being

complained of, narration of facts/incident, evidence.
How complaints are Upon receipt and evaluation of the complaint, the
processed? Standards Monitoring and Enforcement Division and/or the
Committee on Anti-Red Tape Secretariat shall forward the
complaint to the concerned office or personnel for their
explanation.
Feedback from the person complained of shall be directly

sent to the complainant.
Contact Information of Standards Monitoring and Enforcement Division:
DOT, ARTA, PCC, and 8459-5200 to 5230 loc. 216
CCB
Anti-Red Tape Authority:
8478-5091/8478-5099
Presidential Complaints Center:

8888
Contact Center ng Bayan:

09088816565 (SMS)
[email protected]
246
DOT OFFICE DIRECTORY
247
Office/ Agency/
Office Address Contact No. Email Address
Bureau/ Field Office
Department of The New DOT Building, 351 (02) 8459- [email protected]
Tourism (DOT) – Senator Gil 5200
Central Office Puyat Avenue, Brgy. Bel Air,
Makati City
DOT – NCR 7840 Makati Avenue, Brgy. 0966 062 [email protected]
Poblacion, Makati City 3983
DOT – CAR Baguio Tourism Complex (074) 442- [email protected]

Barangay Military Cut-Off , 7014; 442-
Governor Pack Road, Baguio 8848; 309-
City, 2600 8204
DOT – Region 1 2nd Floor, Nisce Business (072) 888- [email protected]
Center Building, 2098
Quezon Avenue, Barangay
Catbangen, City
of San Fernando, La Union.
2500
DOT – Region 2 #2 Dalan na Pavvurulun (078) 304- [email protected]
Regional Government 1503; 304-
Center, Barangay 1499; 376-
Carig Sur, Tuguegarao City 9563
3500
DOT – Region 3 Ground Floor, Clark Center (045) 499- [email protected]
Two-2, Jose 0497
Abad Santos Avenue,
Berthaphil II, Clark
Freeport Zone, Pampanga
2010
DOT – Region 4A G/F Dencris Business (049) 539- [email protected]
Center, Halang, National 2170
Hwy., Calamba City, Laguna
DOT – Region 4B 5F NEX Building (02) 8735 - [email protected]
778 Boni Avenue cor. EDSA 5970
Baranka Ilya
Mandaluyong City 1550
DOT – Region 5 Regional Center Site, Rawis 09171523254; [email protected]
4500 Legazpi 09173277200
City
DOT – Region 6 Ground Floor, Casa Real de (033) 500- [email protected]
Iloilo (Old 0004
Provincial Capitol), Barangay
Danao, Iloilo
City
DOT – Region 7 Ground Floor LDM Building, (032) 412- [email protected]
Legaspi 1967; 254-
Street, Barangay San Roque 2711
(Ciudad),
Cebu City, Cebu
DOT – Region 8 Brgy. 25 Kanhuraw Hill, 09988889715; [email protected]
248
Magsaysay Blvd., 09153705501
Tacloban City, Leyte,
Philippines 6500
DOT – Region 9 GF Samboangan Bayanihan (062) 993- [email protected]

Cooperative 0030
Building, Gen. Vicente
Alvarez Street,
corner Claveria Street,
Barangay Zone IV
Zamboanga City, 7000
DOT – Region 10 Rosario Crescent St., Brgy. (088) 856- [email protected]
31, Limketkai Center, 4048
Cagayan de Oro City, 9000
DOT – Region 11 Unit 1 to 5, Ground Floor (082) 221- [email protected]
COPE Development 0070; 237-
Corporation 9275
Brgy 34-D , C.M Recto St.,
Davao City 8000
DOT – Region 12 Ground Floor Sanle Building, (083) 228- [email protected]
Benigno Aquino cor. Lapu- 8667
Lapu Street, Zone III,
Koronadal
DOT – Region 13 VPH Building, 2 T. Calo Ext, (085) 815- [email protected]
Brgy. Limaha, Butuan City, 6040
8600
249

DOT Requirements

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DEPARTMENT OF TOURISM

The Department of Tourism (DOT) is mandated to encourage, promote, and develop

To develop a globally competitive, environmentally sustainable and socially responsible

IV. Service Pledge:

 act and resolve with promptness on complaints against irregular transactions,

CENTRAL OFFICE – EXTERNAL SERVICES

Collection of Payments for Accreditation and Training/Fees/Bid Documents………….. 9

Endorsement for Special Investor’s Resident Visa ……………………………………..... 10

Endorsement for the Cancellation or Downgrading of Special Investor’s

Endorsement of Tourism Development Project to the Board of Investments …………. 16

Endorsement to DFA of DOT-Accredited Tour Operators Handling Chinese Tour

Internship Application (Online Applicants) ………………………………………………… 22

Internship Application (Walk in Applicants) ………………………………………………... 25

Issuance of Certificate of Appearance …………………………………………………….. 27

Issuance of Certification for Special Investor’s Resident Visa Holders…………………. 29

Issuance of Certificate of Tax Withheld ……………………………………………………. 31

Media Coverage Requests ………………………………………………………………….. 32

Payment Through Checks …………………………………………………………………… 33

Processing of Application for Vacant Position …………………………………………….. 36

Processing of Payment to Suppliers, Consultants, GFA, Service Providers …………. 42

Processing of Requests of Local Government Units for Tourism Development

Readily Available Photos, Videos, and/or Reports Requests......................................... 49

Statistics Technical Assistance ……………………………………………………………... 50

Assistance in the Formulation of Tourism-Related Speeches, Messages, Talkpoints,

Fund Transfer to DOT Regional/Overseas Offices/Attached Agencies ………………. 58

Grant of Cash Advances …………………………………………………………………… 61

Incoming Mails Handling……………………………………………………………………. 64

Information Technology Support …………………………………………………………... 66

Issuance of Certificate of Availability of Funds …………………………………………… 67

Issuance of Certificate of No Pending Cash Advance …………………………………... 69

Issuance of Order of Payment …………………………………………………………….. 70

Liquidation of Cash Advances ……………………………………………………………... 72

Outgoing Mails Handling …………………………………………………………………… 74

Payment of Salaries, Bonuses, and Other Personnel Benefits………………………… 76

Preparation of Requirements for Initial Salary and Salary Differential due to

Processing of Certification of Allotment …………………………………………………... 84

Processing of Obligation Request Status ………………………………………………… 86

Processing of Travel Orders ……………………………………………………………….. 110

Procurement of Goods and Services through other Alternative Methods of

Procurement of Goods and Services through Shopping ………………………………... 118

Receiving and Issuance of Supplies Materials, and Equipment ……………………….. 122

Records Creation and Control of DOT Issuances ……………………………………….. 123

Records Request Service ………………………………..……………………………... 125

Reimbursement of Expenses ………………………………………………………………. 127

Remittance to DOT Overseas Offices …………………………………………………….. 130

Request for Minor Repairs …………………….………………………………………….. 132

Request for Service/Record/Certificate of Employment…………………………………. 134

REGIONAL OFFICES – EXTERNAL SERVICES

Accreditation of Regional Tour Guides……………………………………………………. 136

Accreditation of Community Tour Guides…………………………………………………. 141

Accreditation of Tourism Frontliners ……………………….……………………………… 146

Accreditation of Hotels, Resorts, and Apartment Hotels ……….........................……… 151

Accreditation of Mabuhay Accommodations…… ….....…………………………..…….. 159

Accreditation of Homestay ……………………………………….……………………..…. 164

Accreditation of Travel and Tour Services ……………………………………………….. 168

Accreditation of Tourist Transport Operator – Land Transport Operator…………….... 178

Accreditation of MICE Organizers………………………………………………………… 193

Accreditation of MICE Venue………………………………………………………………. 202

Accreditation of Tourism Related Establishments ………………………………………. 210

Accreditation of Health and Wellness …………………………….…………….....……… 218