Ashish Kumar

512 866 3762

SUMMARY OF PROFESSIONAL EXPERIENCE:
 Total Experience (Months/Years) : 13 years
 Relevant Pega Experience (Months/Years) : 12 years
 A Pega professional with expertise in developing and implementing Pega applications, a software
platform for business process management and customer relationship management. As Pega LSA have
been responsible for designing and overseeing the development of large-scale Pega applications,
ensuring that they meet the client's business requirements and adhere to industry best practices
PROFESSIONAL CERTIFICATIONS:
- Pega Certified Business Architect (PCBA) v8.6
- Pega Certified Decisioning Consultant (PCDC) v8.5
- Pega Certified Senior System Architect (CSSA) V5.5
- Pega Certified System Architect (CSA) V6.1

EDUCATION DETAILS:
S. No Degree Obtained Institution Name and Place Year of Passing
1. MCA(SE) Guru Gobind Singh Indraprastha University, Delhi 2010
2. BSc (Computer Science) University of Delhi, Delhi 2006

TECHNICAL EXPERTISE:
BPM Product PEGA PRPC V5.X, V6.X, V7.X, V8.X,
Languages HTML, CSS, Java, JavaScript, NodeJS, Python
Tomcat, Cloud BPM, AWS (e.g., lambda, S3), Cucumber, Selenium, Pega
Technologies Customer Decision Hub

Summary of Pega Professional Experience

 Involved in end-to-end Development projects using various concepts of PRPC.
 Experience with designing and/or implementing Marketing and Decisioning
software.
 Pega Customer Decision Hub experience with Strong knowledge on Adaptive and Predictive Models
 Knowledge of integration with an enterprise multi-tier application including advanced
custom analytics data models, Customer Data Platform and real-time digital identity
resolution and customer behavior data stream platforms.
 Configuration of various processes using case management flows.
 Creating prediction models using the AI and Automated Decisioning in Pega Platform™ which is a
fundamental element of Centre-out™ business architecture.
 Preparation of Functional & Technical specification document.
 Exposure in Pega class structure design, Data table mapping, Deployment.

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  Experience in Data Transforms, Activities, Decision rules, Agents, Validations, Flow Actions, Harness,
Section, Layouts, paragraphs, Decision rules, Declarative rules, Data pages and Report Definitions,
Listeners etc.
 Designed PRPC flows, Assignments, Utilities, Decision etc.
 Expertise in Data Model, Decision, Process, Technical, SysAdmin Categories of rules.
 Extensive debugging Skills in PRPC using with TRACER, Clipboard and Rules Inspector.
 Created activities to support technical logic, fetch data using Connect-SOAP, Connect-REST, Connect-
SQL rules.
 Implemented Code Optimization and checked the same through PAL for better performance.
 A keen Analyst and ‘Team Leader’ - understanding of all aspects of the SDLC from client requirements
through direct client interaction, translating them into technical specifications and driving their
execution.
 Trained freshers in Pega for ‘CSA and CSSA’ certifications.
 Have been involved in internal account level interviews and Pega recruitments.
 Good team player with interpersonal skills and analytical ability. Experience in understanding
functional requirements and design documents.
 Has brought valuable industrial best practices, skills and experiences into Pega projects in various
areas such as application design, solutioning and troubleshooting.

PROFESSIONAL BACKGROUND
 Manager / LSA : Capgemini, from October 2022 till Day
 Associate Architect: Areteans Technologies, from Sep 2020 to October 2022
 Assistant Consultant: Tata Consultancy Services, from July 2019 to August 2020
 Associate Specialist – Technology: Synechron Inc, from September 2013 to July 2019
 Software Engineer: Incessant Technologies, from July 2012 to September 2013
 Software Engineer: Xchanging Technologies, from Jan 2010 to July 2012

Project:
Project Name : Retail Personal Finance
Client : CapGemini , USA
Role : Manager /Lead System Arhitect(LSA)
Duration : November 2021 – Till Date
Description:
A Pega based application being created to automate the client interactions based on multiple channels e.g.,
phone, email, chat.

Roles & Responsibilities:

 Working as a ‘Engineering Leader’, defining the approach, and technically developing provided
requirements
 Prepare ‘Technical Design Document’ and shared the same with Pega COE
 Work with ‘BAs and Offshore Counterparts’ in the process of requirements analysis for designing &
implementation of the solution with the specified design and coding standards
 Worked on integration (SOAP over JMS, REST), flows, decision rules
 Conducting peer code reviews, strictly following the Pega guardrails.
 Handling deployments for all environments (QA, UAT, PT, Pre-Prod and Production).
 Handling PDC alerts and exceptions of all Applications.

Project:
Project Name : Parmenion Service Module

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Client : Parmenion
Role : Lead System Architect(LSA)
Duration : September 2020 – October 2021
Description:
A Pega based application being created to automate the client interactions based on multiple channels e.g.,
phone, email, chat.

Roles & Responsibilities:

 Working as a ‘Technical Lead’, defining the approach, and technically developing provided requirements
 Prepared ‘Technical Design Document’ and shared the same with Pega COE
 Working with ‘BAs and Offshore Counterparts’ in the process of requirements analysis for designing &
implementation of the solution with the specified design and coding standards
 Worked on integration (SOAP over JMS, REST), flows, decision rules
 Conducting peer code reviews, strictly following the Pega guardrails.
 Handling deployments for all environments (QA, UAT, PT, Pre-Prod and Production).
 Handling PDC alerts and exceptions of all Applications.

Project:
Project Name : FAS Portal Project
Client : Bank of America,US
Role : Lead System Architect(LSA)
Duration : August 2019 – September 2020
Description:
A Pega based application being created to automate the enrollment of new 401k/403b plans into Merrill Lynch’s
MLII record keeping platform and the Advisor Alliance service offering.

Roles & Responsibilities:

 Worked as a ‘Technical Lead’, Actively participated in design phase of the new requirements.
 Defining the approach and developing different requirements
 Defining Class Structure (Work, Data), Work Types for the use case and worked on User Interfaces,
Routing to Worklist and Workbasket.
 Worked on integration (SOAP over JMS, REST), flows, decision rules
 Usage of Quality Control Modified the existing flow to meet the requirements.
 Implementation of Business rule using Activity, and Decision rules
 Involved in peer code review, strictly following the Pega guardrails.
 Worked with ‘BAs and Offshore Counterparts’ in the process of requirements analysis for designing &
implementation of the solution with the specified design and coding standards.
 Conducted internal ‘Code Review Sessions’ with team members before each deployment.
 Handled deployments for all environments (QA, UAT, PT, Pre-Prod and Production).
 Handled PDC alerts and exceptions of all Applications.
 Prepared ‘Technical Design Document’ and shared the same with Pega COE.

Project:
Project Name : Horizon
Client : Asurion Inc, US
Role : Technical Lead
Duration : August 2014 – July 2019

Description:
Requirement was to automate the claim process like, enrollment, entitlement, fulfillment and shipping using
PegaRULES 7.x. Being customer driven service it also harnessed the CRM framework (version 7.x) provided by
Pega.
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Roles & Responsibilities:
 Worked as a ‘Technical Lead’, Actively participated in design phase of the new requirements.
 Defining the approach and developing different requirements
 Declarative expressions, Dynamic dropdown, Autocomplete, Declare Pages, Reports, Data transforms,
Activity etc.
 As a part of this worked on integration (SOAP over JMS), flows, decision rules
 Implementation of Business rule using and Decision rules
 Involved in peer code review, strictly following the Pega guardrails.
 Worked with ‘BAs and Offshore Counterparts’ in the process of requirements analysis for designing &
implementation of the solution with the specified design and coding standards.
 Conducted internal ‘Code Review Sessions’ with team members before each deployment.
 Handled deployments for all environments (QA, UAT, PT, Pre-Prod and Production).
 Handled PDC alerts and exceptions of all Applications.
 Prepared ‘Technical Design Document’ and shared the same with Pega COE.

Project:
Project Name : Foreclosure referral, Sliver 3
Client : Bank of America
Technology : PEGA PRPC V6.2
Duration : October 2013 till July 2014

Description:
The objective of the project is to make the change in review process of Foreclosure flexible. Also, to update the
current review process in accordance with the OCC questions (Office of the Controller of Currency). To achieve
this an admin functionality (through a portal) is built where the authorized user can go and make changes.
These changes will be reflected in next Foreclosure review process

Roles & Responsibilities:

 Worked as an Offshore Project Lead/Technical Lead.
 Developed different requirements which came as a part of stories (Formulating the technical approach
document, implementation of the approach, and giving demo to BA)
 As a part of this worked on integration, flows, agents, activities
 Implementation of Business rule using and Decision rules
 Optimizing the process flow
 Involved in peer code review, strictly following the Pega guardrails

Project:
Project Name : Metis
Client : PAREXEL International, US
Technology : PEGA PRPC V6.2
Duration : September 2012 to September 2013

Description:
The strategic aim of the project is to create a system that can help the client for the purpose of pricing and
estimation of its business opportunities. Since its current system is mostly spreadsheet driven, it has been
tough to keep track of revenues and profit over an opportunity

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Roles & Responsibilities:
 Developed different requirements which came as a part of stories (Formulating the technical approach
document, implementation of the approach, and giving demo to BA)
 As a part of this worked on integration, activity, flows, correspondence, SLA
 Implementation of Business rule using and Decision rules
 Involved in peer code review, strictly following the Pega guardrails

Project:
Project Name : Remediate
Client : The Royal Bank of Scotland
Technology : PEGA PRPC V6.2
Duration : July 2012 to August 2012

Description:
Due to certain outage in system Ulster Bank has a commitment to remediate for the inconvenience and
consequential losses. Even though there is a process for documentation data capture, but the need is for
automation.

Roles & Responsibilities:

 Worked on creation Of UI and back end mechanism for searching customers
 Reporting
 Validation of User inputs and processing the data to produce results based on certain business rules
 Creation of flow, assignments
 Worked on user profiles, access groups, access roles

Project:
Project Name : e-Accounts R2
Client : Xchanging Ins-sure Services
Technology : PEGA PRPC V5.X
Duration : Jan 2010 to till June 2012

Solutions: Redesigning and restructuring of eAccounts R1B workflow as per client’s requirement.

Description:
It was a workflow which is being used by various technician to process policy and premiums.

Roles & Responsibilities:

 Redesigning the workflow
 Creation of different workbaskets for two separate work objects
 Optimization of workflow
 Removed all SLAs and used Agents instead for processing.
 Redesigned workflow using SOAP integration, where based on certain response a work object had to
be created.
 Converting the queuing service from Oracle AQ to Active MQ
 Modification of flows so that it should be more system driven with very less human intervention.

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