TOURISM

PRACTICAL ASSESSMENT TASK

RESOURCE PACK

GRADE 11

2024
This PAT consists of __22___pages

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TABLE OF CONTENTS
1. How to use the Resource Pack. 3

DAY 1

2. BACKGROUND INFORMATION 4

3. ADDENDUM A : Profile Fact Sheet 5

4. ADDENDUM B: Travel Options 6-7

Question 1.1. and Question 1.2

5. ADDENDUM C: ROVOS RAILS SUITES 8

Question 1.1. and Question 1.2

6. ADDENDUM D: FARE PACKAGES 9

Question 1.1. and Question 1.2

7. ADDENDUM E: MARKETING INFORMATION 10-12

Question 2

8. ADDENDUM F : GENERAL INFORMATION ON ROVOS RAIL 13-15

Question 3

DAY 2

9. ADDENDUM G: ARTICLE ON THE ROVOS RAIL

Q 4.1. 16-11

10. ADDENDUM H : PROFILE OF DOMESTIC MARKET SEGEMENTS 18

Question 4.1.

12.ADDENDUM I : ARTICLE ON DOMESTIC TOURISM 19

Question 4.2.

11. ADDENDUM J: EXAMPLE OF AN APRON DESIGN 20

Question 5

12. ADDENDUM K: PROFILE OF A ROVOS RAIL EMPLOYEE 21-22

Question 6

1. HOW TO USE THE RESOURCE PACK

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The resource pack contains the resources to help you complete the questions for
DAY 1 and DAY 2

Start by writing your name on

the Resource Pack

Page through the PAT

Resource Pack to familiarise
yourself with the content

TOURISM Read the profile of the target

market

PRACTICAL ASSESSMENT TASK

RESOURCE PACK

Study the Itinerary provided

GRADE 10

2024
Each question has an
addendum with information
you must study before
answering the question

The information in each of the

addenda will assist you to
answer the questions

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 1. BACKGROUND INFORMATION
Luxury train travel is more than transport; it is a journey through Africa experienced
in absolute comfort and style. Take your time to absorb the continent’s magnificent
landscapes, stopping along the way for a Big 5 safari or an overnight stay at a
luxury hotel or game lodge. The emphasis is on gracious travel that is reminiscent
of a bygone era, with excellent service, food and like-minded travellers enhancing
the elegant and sophisticated atmosphere. Pack away your phone, tablet and
laptop, and spend time taking in the untouched wilderness as it passes by.
Gourmet food is served in wood-panelled dining cars, and old-world charm exudes
from the lounge carriages and lavish suites. (https://www.go2africa.com)

BACKGROUND
Rovos Rail is arguably the most luxurious train in the world, offering glamorous
journeys throughout Southern Africa, as well as an annual 22-day voyage across
Africa from Cape Town to Dar es Salaam in Tanzania, stopping over at Madikwe
Game Reserve, and the mighty Victoria Falls, among other destinations.

The Rovos has the most spacious suites in the world. Over the years vintage
coaches have been added to the Rovos fleet, to make it now one of the biggest
private collections in the world. Meals are served the charming Victorian
atmosphere of the dining cars to name just a few characteristics of this unique
luxury train. (https://www.matjiesfontein.com)

Each train has accommodation carriages, dining cars (±42 seats), a lounge
car (±26 seats), small gift shop, smoking lounge (±11 seats) and observation
car (±32 seats) with open-air balcony.

Maintaining the spirit of a bygone era, there are no radios or television sets
on board. The three types of suites available – Pullman (7sqm), Deluxe
(10sqm) and Royal (16sqm) – offer passengers privacy and comfort with
double or twin beds and fittings and facilities that are of the highest standard.

All have en-suites with shower, toilet, basin and bath (Royal only), tea
facilities, safes, air conditioning, linen and amenities and are serviced daily.
There is adequate storage and small cupboards with hangers and shelves
(https://rovos.com)
SCENARIO
Two different couples have decided to treat themselves to a luxury Rail tour. The
first couple will go on the trip in order to celebrate their 25th Wedding anniversary

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while the other couple have been saving for five years to take an extended tour of
Southern Africa.

Both couples are pleased that this is an opportunity to have an all-inclusive trip
even though they come from different income groups.

They have been told that this luxury rail option provides affordable travel, offering
forms of leisure, entertainment and a lovely culinary experience. It will also be an
opportunity for them to travel within Southern Africa for the first time.

3. ADDENDUM A : PROFILE FACT SHEET

PROFILE FACT SHEET

Mandla and Katlego Mkhize Lauren and Michael de Villiers

Mandla (48) and Katlego (45) hold Lauren and Michael are a couple in their
professional jobs being an architect and a mid-30s.
nurse respectively. Lauren is a sales manager for a medical
aid company and Michael owns his
They will be celebrating their 25th wedding construction company.
anniversary in August 2024, they have 5 days
off. This couple have annual leave and will be
able to take 3 weeks off.
They have a passion for cultural experiences,
reading and history. The de Villiers couple love being with
other people and especially enjoy meeting
The Mkhizes love exploring new destinations new people from other countries. They
And have a special interest in history and also have an avid interest in the outdoors
indigenous art. They like outdoor activities and different landforms.
and also visiting game reserves. They can Lauren is a vegan while Michael enjoys all
party when with friends but also enjoy quiet types of food.
time and space sometimes.

4. ADDENDUM B : TRAVEL OPTIONS

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OPTION 1 : SOUTH AFRICA TO NAMIBIA

This 9 day rail journey stretching over 3,400 km from the golden savannas of the
High-veld to the Atlantic Ocean. From Pretoria, make a stop in the diamond town of
Kimberley.
Then travel through the Northern Cape to the Fish River Canyon, second only to the
Grand Canyon and a breathtaking sight.
Thereafter, cross the unique landscape of the Kalahari Desert to Namibia’s capital,
Windhoek, where you can enjoy a tour of this bustling city with it’s strong German
influence.
A short flight to Sossusvlei follows (Cost = R 14 320, with a stay in the Etosha
National Park). Finally, travel by train to the German Hansa town of Swakopmund.

OPTION 2: SOUTH AFRICA TO VICTORIA FALLS

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 Relive the romance of a bygone era on an expedition to one of the natural wonders
of the world. Travel north through Modimolle, thought by early pioneers to be the
source of the Nile. Cross the Tropic of Capricorn into baobab country and Bulawayo,
Zimbabwe. Travel along one of the world’s longest stretches of straight railway line
(114km) to Hwange for a game drive. *Visit Matobo National Park to see bushmen
caves, rock art and the grave of Cecil John Rhodes. Arrive at the incomparable
Victoria Falls on the mighty Zambezi River. PRETORIA-
VICTORIA FALLS or reverse • 3/4* NIGHTS • 1400km

Enjoy game viewing at Hwange, a rich and diverse wildlife sanctuary with over 100
mammal species and nearly 400 bird species. *Visit Matobo to see bushmen caves,
rock art and the grave of Cecil Rhodes. • Victoria Falls and the surrounding areas
offer various recreational opportunities such as river cruises, game viewing and
photo safaris. You also have the option of doing a local township tour (additional
cost = R 2300 per couple including experiencing the local cuisine, indigenous spa
treatments and engaging with the local population.
4* NIGHTS

ADDENDUM C – ROVOS RAIL SUITES

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ADDENDUM D: FARES PACKAGES

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ROVOS RAIL VICTORIA FALLS RATES

OCTOBER 2022 TO SEPTEMBER 2023

Pullman Suites: R 39 600 p.p.
Deluxe Suites: R 59 600 p.p.
Royal Suites: R 78 600 p.p.
add 50% for single occupancy

RATES OCTOBER 2023 TO SEPTEMBER 2024

Pullman Suite: R 44 300 p.p.
Deluxe Suite: R 66 000 p.p.
Royal Suite: R 86 600 p.p
add 50% for single occupancy.

* Rates are per person sharing one way

* Rate valid for both 3 and 4 night journeys
* We can also assist with pre- and post departure travel services.

ROVOS RAIL INCLUDES

Accommodation; all meals; all alcoholic and other beverages; 24 hour full room
service and bar facilities; limited laundry service; guided excursions (where
applicable); entrance fees as per itinerary and government tax.

EXCLUDES
gratuities; international/ French Champagne; souvenirs, visa fees

ROVOS RAIL - NAMIBIA SAFARI

RATES PER PERSON

Pullman Suites: R 81 500
Deluxe Suites: R 120 000
Royal Suites: R 162 000

* Single supplement: +50% on all suites

Tour price per person sharing includes:

accommodation, meals and excursions as well as all beverages, incl.
alcohol, while on board. Bottled water and a limited wine selection
during lodge meals.
***THESE PRICES ARE SUBJECT TO CHANGE- Ts&Cs APPLY**

ADDENDUM E: MARKETING INFORMATION FOR VICTORIA FALLS SPECIAL.

Victoria Falls: Full-Day Tour with Dinner and Cultural Show

Victoria Falls, Zimbabwe
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 10 hours
 Pickup offered
 Mobile ticket
AN EXAMPLE OF A MARKETING POSTER FOR VICTORIA FALLS
(you can detach this page to use the pictures on the reverse side of this page
for your poster, if you would like to)

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ADDENDUM F: GENERAL INFORMATION ON THE ROVOS RAIL

Passports and Visas

A ten-year British or EU passport is essential for travel to South Africa and must be
valid for at least six months after your intended date of return. In addition, your
passport must contain three blank pages. British Citizens travelling to South Africa
do not require a visa for stays of up to 90 days. It is your responsibility to ensure that
all your travel documents are in order and in your possession when travelling.
However, regulations can change and it is the responsibility of the traveller to check
that they have all the appropriate documentation prior to travel. Further information
can be found at https://www.worldtravelguide.net and further UK passport
information can be found at www.ukpa.gov.uk. Any non UK nationals should check
with the South African Embassy for passport/visa regulations.
Political and other conditions can also vary over time in different countries and
travellers are advised to check with the Foreign Office regarding any travel advice
prior to travelling.

Health
There are no compulsory vaccinations required for entry into South Africa. Anti-
malaria tablets are strongly recommended as well as inoculations against typhoid,
polio, and hepatitis. In all cases, medical advice from your doctor or pharmacist
should be sought before travelling. If you are prone to illness, please ensure that you
carry enough medication with you as some medicines may not be available locally.
A yellow fever vaccination certificate is required from travellers over one year old
arriving from an infected area.

Insurance
Travel insurance is essential for ensuring peace of mind and indeed is a condition of
booking. You can apply for insurance cover online here.

Dress
During the day, the dress is smart, casual and comfortable. Attire that is more formal
is worn in the evening with jacket & tie is a minimum requirement for gentlemen,
while for ladies an evening / cocktail dress or suit would be appropriate. Whilst off
the train it is advisable to wear comfortable walking shoes, a hat a plenty of sun tan
lotion.

Electricity on Board
The electricity on the train is as follows: 220V AC 50Hz • 3 point round pronged wall
plug. International adapters are available on board.

Smoking
Smoking of cigarettes and cigars only is allowed in the privacy of the suites and in
the Smoking Lounge. Please do not throw flammable items such as cigarette or cigar
butts off the train, as bush fires in Africa are a constant and dangerous hazard.

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Mobile Phones
Please note that the use of mobile telephones and laptop computers is forbidden in
all the public areas. Please use your phone and computer in the privacy of your
suite.

Cuisine and Ambience

Breakfast, lunch and a formal dinner are served in one sitting only in the charming
Victorian atmosphere of the Dining Cars - meals, carefully prepared, are
complemented by a selection of fine South African wines. Meals can be adapted to
suit special requirements by prior arrangement.
The Observation Car seats 32 passengers and takes up the rear end of the train.
The coach next to it contains a smoking lounge which seats eight. At the centre of
the train there is, when numbers dictate, a non-smoking Lounge Car, which seats 26
passengers in comfort. In maintaining the spirit of travel of a bygone era, there are
no radios or television sets on board and the use of cellular telephones is confined to
the privacy of the suites.

Gratuities & Currencies

Gratuities for the staff are totally at your discretion. If you wish to show your
appreciation in this manner, a suitably marked envelope is included your information
folder. Gratuities may be handed to the manager who then distributes any amounts
collected by him on a pro rata basis amongst the staff on board. All payments are
made using the South African Rand.

Laundry
There is a limited and simple laundry service on board comprising of household
washers, dryers and steam irons. The turn around is 48 hours so the staff would not
be able to handle a week's worth of washing. Please advise your hostess if your
clothing needs specialist attention.

Gift Shop
There is a small gift shop on board and at the station premises at Capital Park in
Pretoria. Due to the varying exchange rates, the use of credit cards is preferred.
The shop is situated in the centre lounge car and is open between meals. The
host/ess on duty has a basic first aid kit and personal essentials (toothbrushes,
razors, etc.). She will also fulfil any administrative requirements and check your
onward arrangements.

Excursions
Please note that off-train excursions cannot be guaranteed and will only be
undertaken if time and circumstances permit. Rovos Rail do their best to fulfil their
obligations, but it goes without saying that with many locomotive changes and other
logistical permutations it is not uncommon to be delayed in Africa.

Air-conditioning
All public carriages are air-conditioned and all suites have individually controlled air-
conditioning.

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EMAIL TEMPLATE

ADDENDUM G: ROVOS RAIL PROMOTING DOMESTIC TOURISM

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ADDENDUM H: PROFILE OF DOMESTIC TOURISTS

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ADDENDUM I – RAIL TRANSPORT PROMOTING DOMESTIC TOURISM

Luxury Rail industries around the world are is formulating a policies to promote
tourism by connecting tourist spots across the countrys through trains.

"Tourism will be one of the frontline activities with the railways and the scope will be
increased by focusing on domestic and international tourists and by making value-
addition to tourism products, especially designed for this segment," the draft says.
Since tourist trains have special fares, the Railways can position itself to generate
substantial revenue focusing on international and domestic tourists by launching
more such services.

The infrastructure on railways can be leveraged for launching a diverse range of

products and services to ensure bright business prospects with adequate
profitability.
The aim is to operate more trains connecting tourist destinations and also by
providing special train services ranging from luxury to budget sections, a Railway
Ministry official involved with tourism and catering said. Benefits of Rail Tourism
1. Environmental Sustainability: Rail travel is often highlighted as one of the most
sustainable modes of transportation. Trains emit significantly lower levels of
greenhouse gases per passenger kilometer compared to airplanes and cars,
contributing to reduced environmental impact and supporting the global effort to
combat climate change.
2. Economic Development: Rail tourism can stimulate economic growth by
providing direct and indirect employment opportunities in both urban and rural areas.
It encourages the development of infrastructure, hospitality, and services around
railway stations and along the routes, benefiting local communities and economies.
3. Enhanced Accessibility: Trains can connect remote and rural areas with major
cities, improving accessibility and distributing tourist flow more evenly across
destinations. This can alleviate the pressure on over-touristed locations and promote
the discovery of lesser-known regions, contributing to a more balanced distribution of
tourism benefits.
4. Cultural Exchange and Heritage Preservation: Many rail journeys are designed
to showcase a country’s cultural heritage, offering travelers an immersive experience
into the history, cuisine, and traditions of the regions through which they travel. This
not only enriches the travel experience but also plays a role in preserving and
promoting local cultures and traditions.
5. Safety and Comfort: Generally, rail travel is considered safer than road travel.
Modern trains offer various classes of service to cater to different budgets, with
amenities such as spacious seating, dining services, and sleeping accommodations,
making long-distance travel more comfortable and enjoyable.

Railways offer a compelling sustainable alternative to air and car travel. Train
journeys generate significantly lower levels of carbon emissions per passenger-mile.
By shifting from planes to trains, and highways to tracks, the tourism sector can
substantially reduce its environmental footprint. (https://www.linkedin.com/pulse/power-rail-tourism

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ADDENDUM J – Designing of an Apron

The Mkhize Design

(https://rovos.com)

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ADDENDUM K – PROFILE OF AN EMPLOYEE ON BOARD THE ROVOS RAIL

Women’s Month: Renolda Motha

Written by Linda Sparks

Caring, responsible and a go-getter. I couldn’t agree more with the three words
chosen by Rovos Rail train manager, Renolda Motha, when asking how she would
describe herself.

Her accomplishment of rising through the ranks from her first

job with the company as a room hostess, to one of the top
jobs as train manager in her 14 years with Rovos Rail is
testament to her go-getter drive.

Her incredibly demanding position requires Renolda to be

quick thinking and creative in looking after her passengers
and staff, resolving problems, and finding solutions. She is on
call 24/7, overseeing all aspects of the successful
management of the train both in terms of transport logistics,
as well as hospitality which entails taking care of her guests’ every need and
supporting her staff.

Humility is an important value to Renolda, and she takes her inspiration from Rovos
Rail’s founder and owner Rohan Vos whom she talks about with great admiration –
from the way he conducts himself whilst travelling on the train to how he
acknowledges and interacts with all staff members.

Renolda believes that dealing with people from different cultures and spheres of life
has taught her to be humble. Interacting and exchanging information with a diverse
range of personalities has broadened her knowledge and increased her skills.

Communication is an integral part of Renolda’s job, and she appreciates the

upskilling that the company invests in their staff. A recent communications course
she feels has enhanced her management style, improved her communication skills,
and developed her conflict resolution abilities. Her role requires her to communicate
constantly – both staff and guests rely on her to provide ongoing updates to plans
and schedules.

On being asked to share something that people might not know about her, Renolda
chuckled and told me that she likes the finer things in life such as sports cars and
motorbikes! And that she has a fear of snakes which has created some tricky
situations during her travels around Southern Africa.

When she’s not working and travelling Africa on the train, Renolda prioritises
spending time with family and loves treating them to travel opportunities that she has
been fortunate to experience. In her free time, she enjoys reading non-fiction
educational type books, watching documentaries and cooking.

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In keeping with her go-getter persona, Renolda has set her sights on achieving her
LLB degree, something that she has already begun, in order to improve her business
skills. Her long-term dream is to graduate, and ultimately start her own business, a
travel agency or events company.

She is passionate about Rovos Rail, she says it’s a family, not only because it’s a
family-owned business, but also because everyone works so closely together for
long periods of time, the relationships formed are close, supportive, and transparent.
She would not hesitate to recommend Rovos Rail to anyone considering a career in
hospitality.

Renolda is a true example of what she describes as the biggest life lesson she has
learned during her time with Rovos Rail, that being humble and working hard can
secure a great future.

On every Rovos Rail trip Renolda sets herself the challenge of giving guests the very
best African experience that they could possibly imagine – it’s the highlight of her job
to see this come to fruition. And it’s a privilege for Rovos Rail guests to have
Renolda in charge of their train journey ensuring that their Rovos adventure is just
that – the best.
(https://www.rovos.com/blog)

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