Woodward Speed Control EPG 4024
Woodward Speed Control EPG 4024
Woodward Speed Control EPG 4024
4024 EPG
(Electrically Powered Governor)
Manual 82042A
WARNING
Read this entire manual and all other publications pertaining to the work to be
performed before installing, operating, or servicing this equipment. Practice all
plant and safety instructions and precautions. Failure to follow instructions can
cause personal injury and/or property damage.
The engine, turbine, or other type of prime mover should be equipped with an
overspeed shutdown device to protect against runaway or damage to the prime
mover with possible personal injury, loss of life, or property damage.
The overspeed shutdown device must be totally independent of the prime mover
control system. An overtemperature or overpressure shutdown device may also be
needed for safety, as appropriate.
CAUTION
To prevent damage to a control system that uses an alternator or battery-charging
device, make sure the charging device is turned off before disconnecting the
battery from the system.
IMPORTANT DEFINITIONS
WARNING—indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
NOTE—provides other helpful information that does not fall under the warning or
caution categories.
Woodward Governor Company reserves the right to update any portion of this publication at any time. Information
provided by Woodward Governor Company is believed to be correct and reliable. However, no responsibility is
assumed by Woodward Governor Company unless otherwise expressly undertaken.
© Woodward 1990
All Rights Reserved
Manual 82042 4024 EPG
Contents
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Manual 82042 4024 EPG
Chapter 1.
General Information
Description
The 4024 EPG (electrically power governor) system provides up to 4 ft-lb (5.4 J)
of work to move the fuel setting of diesel or spark ignited engines. Engines with
mechanical loads and generator loads are handled equally well. Generator sets
which will be paralleled, however, require additional current and potential
transformers and the EPG Load Sensor.
Power Requirement
Most EPG systems use the same battery power as the engine installation (24
Vdc). If the engine does not have an auxiliary 24 Vdc battery system, one must
be provided for the governor. Maximum steady state current is 10 A.
Return Spring
The actuator provides torque only in the increased fuel direction. A return spring
is required to move toward minimum fuel. Most actuators will have the return
spring installed at the factory. Actuators ordered without a return spring will
require the installation of a spring conforming to the specified rate and preload.
Speed Control
An EPG is a three-component system. A magnetic pickup, speed control, and
actuator are all required.
Speed controls are available for 24 volt systems with best performance between
3000 and 6000 Hz gear tooth speed.
The speed being sensed will be the number of teeth in the gear being sensed
times the rpm divided by 60.
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Response of the controls is different for diesel and gas turbine applications than
for gasoline and gas fueled engines.
8290-147 control boxes provide the correct response for spark ignition gas or
gasoline powered engines.
8290-148 control boxes provide the correct response for diesel engines or gas
turbines.
Different Actuators
Three different actuators are available for use with the selected EPG control
system:
• Clockwise output shaft with return spring on the counterclockwise end,
8256-060.
• Counterclockwise output shaft with return spring on the clockwise end,
8256-080.
• Both clockwise and counterclockwise shaft open, with a customer supplied
return spring, conforming to rate and preload requirements, to be installed at
the time of installation, 8256-081.
The clock-spring type of return spring provided by Woodward on EPG models will
provide about 3.5 ft-lb (4.7 J) of work in the decrease fuel direction. (Torque equals
0.8 lb-ft [1.1 Nxm] at minimum fuel and 8 lb-ft [10.8 Nxm] at maximum fuel.) The
actuator will provide about 4 ft-lb (5.4 J) of work in the increase fuel direction in
addition to the work needed to overcome the return spring. (Torque equals 9 lb-ft
[12.2 Nxm] at the 5° minimum fuel and 3 lb-ft [4.1 Nxm] at the 35° position.)
4024 EPG systems with position feedback from the actuator are described in
manual 04149.
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Accessories
To Parallel a Generator
Add the EPG Load Sensor to the EPG in paralleled generator application.
Woodward makes many accessories for paralleled generator applications.
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Chapter 2.
Installation
Install the control box in a location with space for adjustment and wiring access.
Do not expose the control to sources of radiant heat, such as exhaust manifolds
or turbochargers. Choose a protected location so the control won't be damaged
when moving the prime mover or when near-by equipment is moving. Mount the
control close enough to the actuator and battery to meet the wire-length
requirements. (See wiring instructions in this chapter.)
The control will generate a little heat and surfaces must be open to normal air
movement. No special ventilation is required.
Ideally the control should be mounted flush to the metal side of a control cabinet,
protected from the weather and high humidity, and close to the engine being
controlled. The location should provide protection from high-voltage or high-
current devices, or devices which produce electro-magnetic interference. After
initial adjustments are completed all functions may be selected with remote
switches on the control panel. Ready access to the control will not be required for
normal engine operation.
Use the control for a template for the installation screws, or use the outline
drawing in this chapter of the manual.
Shield Ground
Review the plant wiring diagrams in this manual and prepare to ground the
shields at the control. One of the installation screws is normally used for the
shield ground terminal.
Most installations have the actuator directly controlling the fuel flow to the engine
or turbine, by moving either the fuel valve, butterfly valve, or fuel rack. Some
installations have the actuator controlling the speed-setting shaft on a
mechanical governor. This type of installation can give adequate control for
generator sets, but may not provide control from full load to idle or shutdown.
The linkage is often connected to the shutdown lever or shaft. When this type of
installation is used, the mechanical governor functions as a high-speed limit.
Note that when the shutdown lever is selected for control, the emergency and
safety shutdown features are often disconnected.
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WARNING
Be prepared to make an emergency shutdown when starting the engine,
turbine, or other type of prime mover, to protect against runaway or
overspeed with possible personal injury, loss of life, or property damage.
Carburetors and some diesel engines have non-linear fuel controls. In these
cases the actuator must be linked to the engine as shown in Figure 2-2. This
compensating linkage requires more actuator movement to make a change in
fuel at minimum fuel than at maximum fuel.
The power output must remain linear with either type of linkage.
Study the control features of the engine being fitted with the 4024 control to
determine the type of linkage required. Contact Woodward Governor Company
for additional linkage information.
Incorrect matching of the actuator output and fuel-setting lever is the most
common cause of unstable operation, and can cause stable operation at some
fuel setting but oscillation at other fuel settings.
Manually stroke the fuel-control linkage from stop to stop, as if the actuator were
moving it. The linkage must move freely, without friction, and without backlash.
Lubricate or replace worn linkage or fuel control parts as required.
If a return spring is not included on the actuator a return spring must be attached
to the system. The return spring may operate on the terminal lever of the
actuator or directly on the engine linkage.
WARNING
It is important that the return spring be able to shutdown the engine or
turbine. The actuator has no power in the shut down direction and should
the return spring be too weak, or should the return spring come off or break,
the actuator will not be able to reduce engine speed. Resulting overspeeds
can destroy equipment, cause personal injury, or even loss of life.
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Make sure the actuator is capable of moving the fuel control to maximum and
minimum limits. Let the fuel control limit actuator travel. Set the linkage so the
actuator is just above minimum when the fuel control is at its minimum stop and
so the actuator is just below maximum when the fuel control is at its maximum
stop. (Some fuel systems will bind if the stops are reached. In these cases it is
possible to use the maximum and minimum stops of the actuator. This will
require a more precise final adjustment of the control-rod length.)
Using too little actuator rotation can cause control instability and other control
problems. Too little actuator rotation will also limit the amount of droop which can
be adjusted into the control system (Droop is available with the load sensor.) If it
is necessary to use less than the recommended rotation adjust the linkage so the
actuator approaches or reaches the maximum position at maximum fuel.
Use good rod-end connectors with as little slack as possible. Select rod ends
which will not become loose and which will wear well during the nearly constant
movement associated with precise speed control. Low friction, long wearing rod
ends are available from Woodward.
The link connecting the actuator lever to the fuel-control lever must not be so
long that if flexes when the prime mover is running. In most cases a piece of
threaded rod is used for the link. Assemble the rod end and rod with jam nuts at
both ends. A rod end will have to be removed from either the actuator or engine
end to change the length of the rod. However, this is usually preferred over the
use of a turn-buckle type of rod with left- and right-hand screws because it
prevents accidental speed changes should the jam nuts work loose and because
it allows both rod ends to have more common right-hand threads.
If a long connecting rod between the actuator and the engine fuel control is
required, use a hollow tube to reduce weight while maintaining strength. The
hollow tube will usually be less subject to vibration that will a solid connecting
rod.
Actuator levers are available from Woodward which allow adjustment of the rod-
end location in respect to the center of the actuator shaft. The lever used must
have a 0.500 inch -36 serration to fit on the actuator.
Adjust the location of the rod end on the lever to achieve the desired rotation of
the actuator shaft between minimum and maximum positions. (Use as much of
the 42 degrees rotation as possible, not less than 25 degrees). To increase the
amount of rotation, move the rod end closer to the actuator shaft. To decrease
the amount of rotation used, move the rod end farther away from the actuator
shaft.
If less than 42 degrees actuator rotation is necessary, maintain about half of the
unused travel at the minimum fuel direction and half of the unused travel at the
maximum fuel direction. Using less than the recommended amount of rotation
will often cause instability in the governor system.
Magnetic Pickup
Install the magnetic pickup to work with the selected gear through a housing or
rigid bracket. Make sure the sensed gear is of magnetic material. Set the gap
between the gear and the end of the magnetic pickup according to instructions
which accompany the pickup.
Manual 82510, Magnetic Pickups and Proximity Switches for Electric Controls,
contains detailed information on the installation of the sensing device.
Wiring Instructions
External wiring connections and shielding requirements for a typical control
installation are shown in the plant wiring diagram (Figure 2-6). These wiring
connections and shielding requirements are explained in the balance of this chapter.
Woodward has established procedures to prevent most EMI which will affect
prime-mover-control circuits. Following these procedures is a slight extra effort in
planning and installing electronic governing systems, but is valuable insurance
over the life of the plant. Follow all of the shielding instructions to assure
maximum efficiency and dependability of the electronic governing system.
Application note 50532, EMI Control for Electronic Governing Systems, has
additional information on EMI causes and prevention.
Shielded Wiring
All shielded cable must be twisted conductor pairs. Do not attempt to tin the
braided shield. All signal lines should be shielded to prevent picking up stray
signals from adjacent equipment. Connect the shields to the control case as
shown in Figure 2-6, the plant wiring diagram. Wire exposed beyond the shield
should be as short as possible, not exceeding six inches. The other end of the
shields must be left open and insulated from any other conductor. Do not run
shielded signal wires with high voltage or high current wires.
When passing shields through connectors and terminal blocks, treat each shield
as if it were a signal wire. Each shield must be given its own pin or terminal and
kept insulated from nearby wires and metal conductors. Do not tin (solder)
braided shields.
Use 14 AWG (2.0 mm²) or 12 AWG (3.0 mm²) wire throughout the EPG circuit.
The total distance from the battery to the control and from the control to the
actuator must not exceed 8 feet (2.4 m) if 14 AWG wire is used or 22 feet (6.7 m)
if 12 AWG wire is used. The 8 foot limit for 14 AWG wire will make it difficult to
wire most installations, and 12 AWG wire should always be used, if possible.
The fuse and switch or circuit breaker must be in the non-grounded battery lead.
Use a 15 A fuse and switch for the installation. Starter relays make good EPG
power switches.
The battery connection to speed control terminals 1 and 2 must be directly from
the terminals, not through distribution points.
CAUTION
Connect power wires directly to the battery terminals. The speed control can
be damaged if these wires are connected to distribution points.
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Connect the speed control chassis to system ground.
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Manual 82042 4024 EPG
Wire the Load Sensor as shown in the diagram for additional wiring. Careful
attention to correct CT and PT wiring can save time during the phasing checks
later on. Install appropriate voltage selection jumpers at terminals 17 through 20.
Refer to Manual 82313 for Load Sensor information.
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1. Electrical Characteristics
Resistance 1.4 ±0.14 Ω at 20 °C
Inductance 45 mH at 500 Hz
Current 7 A maximum continuous
2. Stroke 42° ±1°
3. Nominal Return Spring Torque
Actuator at 0° 10 lb-in (1.1 Nxm)
Actuator at 42° 100 lb-in (11.3 Nxm)
4. Minimum Output Torque
Current Position Torque
4A 5 degrees 25 lb-in (2.8 Nxm)
6A 5 degrees 50 lb-in (5.6 Nxm)
6A 35 degrees 5 lb-in (0.6 Nxm)
8A 5 degrees 80 lb-in (9.0 Nxm)
8A 35 degrees 30 lb-in (3.4 Nxm)
10 A 5 degrees 110 lb-in (12.4 Nxm)
10 A 35 degrees 40 lb-in (4.5 Nxm)
5. Nominal No-load Performance
Current Position
1.0 A 0 degrees
4.0 A 21 degrees
6.0 A 42 degrees
6. Environment
Operating Temperature –30 to +212 °F (–34 to +100 °C)
Storage Temperature –40 to +240 °F (–40 to +115 °C)
Vibration US MIL-STD-810C, Curve T, 30 G
Shock US MIL-STD-901C, 400 lb hammer
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Chapter 3.
Calibration
Introduction
Initial calibration and troubleshooting of the EPG are identical. Many of the
settings are interrelated and for this reason if trouble is experienced the best
procedure is to follow the initial installation routine completely to see if the
problem is cured by adjustment of the system.
Signal Generator
A signal generator to simulate the output of the MPU will make setup or
troubleshooting of the electronic control system easier and safer since it will
allow the technician to set idle and rated speeds and check all wiring without
running the engine. The wave form can be sine, square, or triangular. The signal
generator must be capable of generating the frequency of the control system, not
the rpm of the engine. The frequency will be the number of teeth on the sensed
gear times the desired rpm divided by 60.
If a signal generator is not available, all checks can be made with the engine, but
overspeeds are possible.
WARNING
Be prepared to make an emergency shutdown when starting the engine,
turbine, or other type of prime mover, to protect against runaway or
overspeed with possible personal injury, loss of life, or property damage.
Installation Checks
Perform the checks in the order indicated. Terminal numbers in this chapter refer
to the speed control.
1. Check that all electrical connections are correctly made and terminal screws
tightened, the magnetic pickup is properly installed and the jam nut
tightened, and the actuator and linkage are securely fastened.
2. Do not start the engine now. Turn on governor power. Check the battery
voltage at terminals 1 (+) and 2 (–). It must be from 18 to 32 Vdc for 4024
controls.
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4. Set the signal-generator frequency to about half of idle speed. Close the
idle/rated switch. Turn the signal generator and governor power on. The
actuator must move to maximum-fuel position (Start Fuel Limit fully
clockwise).
5. Set the signal generator for MPU frequency at rated speed. Close the
idle/rated switch. Set the external speed trim pot (if used) at mid position.
Observe the linkage position.
Continue to very slowly adjust the rated-speed pot, trying to stop the linkage
between the minimum- and maximum-fuel stops. Stop adjusting when the
linkage moves slowly. It will not be possible to stop the motion. The rated-speed
reference is now set very close to desired speed.
If a signal generator is not available, turn the rated speed pot fully
counterclockwise.
6. Remove the MPU wires from the speed control and measure between 85
and 300 Ω resistance across the MPU wires. If the resistance is correct
replace the connection.
5. Start Fuel Limit: Set the START FUEL LIMIT pot at maximum (fully
clockwise).
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Start Up Adjustments
Prepare to start the engine. Read this entire chapter before attempting to start
the engine. Interrelated problems can occur and an understanding of all
possibilities is needed before using a control for the first time.
It is possible that the untried EPG speed control will not control engine speed. Be
prepared to remove the power from the control with the switch between the
battery and terminal 1 and to initiate emergency shutdown procedures including
manually shutting off the fuel supply should speed not be controlled when the
engine starts.
WARNING
Be prepared to make an emergency shutdown when starting the engine,
turbine, or other type of prime mover, to protect against runaway or
overspeed with possible personal injury, loss of life, or property damage.
If the prime mover is hunting at a rapid rate, slowly decrease the GAIN (turn the
potentiometer counterclockwise) until performance is stable.
If the prime mover is hunting at a slow rate, increase the STABILITY (turn the
potentiometer clockwise) until the prime mover stabilizes. If increasing the
STABILITY potentiometer does not stabilize the prime mover, it also may be
necessary to slowly decrease the GAIN (turn the potentiometer
counterclockwise).
1. Start cranking the engine. If the actuator does not go to maximum fuel check
the speed sensor (MPU) and the Start Fuel Limit setting.
Minimum voltage required from the speed sensor to operate the electronic
control is 1.5 Vrms, measured at cranking speed or the lowest controlling
speed. Measure the voltage while cranking with the speed sensor
connected to the control. Be sure to prevent the prime mover from starting.
At 5% of the lower value of the control's speed range the failed speed-
sensing circuit is cleared. 100 Hz is required on the 3000 to 6000 Hz speed
range.
2. If the control increases the engine speed above its cranking speed, the
engine should continue to operate at the rated speed. (If the running speed is
too low it may be necessary to slightly increase the Rated Speed setting by
turning the rated-speed pot a little clockwise.) If the engine stops it indicates
a magnetic-pickup-signal problem. The magnetic pickup must produce a
minimum of 1.5 Vac to activate the control. Failure to produce the minimum
signal can be caused by improper MPU installation, selection of an incorrect
gear, improper wiring between the magnetic pickup and the control, or a
defective magnetic pickup.
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4. With the engine running and stable slowly increase the rated-speed setting
with the rated-speed pot until the desired rated speed is reached.
Dynamic Adjustment
The object of the GAIN and STABILITY potentiometer adjustments is to obtain
the optimum, or desired, stable prime-mover-speed response. See Figure 3-1.
Step load the engine or bump the actuator terminal lever to make sure the
prime mover returns to the proper speed with little overshoot or undershoot
of the speed setting. (To reduce overshoot, increase the STABILITY setting
by turning the potentiometer clockwise).
Increasing the STABILITY clockwise will require decreasing the GAIN (turning
the GAIN potentiometer counterclockwise) to maintain stable operation.
If the prime mover is slow in returning to the proper speed, decrease the
STABILITY by turning the potentiometer counterclockwise.
2. Adjusting the one-turn START FUEL LIMIT counterclockwise will keep the
actuator from going to maximum position until the selected speed (Idle or
Rated) is reached. Adjust for desired engine performance during start up.
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Chapter 4.
Description of Operation
Electronic Circuits
All circuits in the EPG control are solid state and are not serviceable in the field.
The printed circuit board is manufactured by Woodward to provide maximum
tolerance to temperature and vibration. Components are wave soldered to the
board and the circuits are computer tested to assure maximum dependability and
accuracy.
Speed Control
The control converts the signal from the magnetic pickup on the engine into a dc
voltage level which is proportional to the engine or turbine speed. This voltage
level is compared to the rated or idle speed setting. After the speed error is
modified by GAIN, STABILITY, and Speed Trim, the result is sent to a pulse-
width modulator that controls the output to the actuator.
For this reason it is difficult to measure the output to the actuator. (An analog
meter, placed across actuator terminals 3 (+) and 4 (–) will average out the
pulses and give an approximate indication of actuator position.)
Pulse width modulating the output to the actuator rather than having a constant-
voltage drive keeps the driver from becoming too hot.
STABILITY adjustment affects prime mover reaction time when recovering after
a sudden load change. The magnitude of the speed change resulting from a
sudden change in load is controlled by adjusting the GAIN.
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Auxiliary Input
The auxiliary input is provided to allow the EPG control to be used with a load
sensor. A Load Sensor is used with the EPG control for isochronous or electrical
droop paralleling. With an isolated bus, isochronous load sharing is usually
selected. In isochronous operation, the Load Sensor produces a load signal
which is shared with the other Load Sensors on line through the parallel lines.
The parallel-line voltage represents the average load of the units on line. By
comparing the paralleling-line voltage to its own load the load sensor calculates
an output applied to the auxiliary input of the EPG control. This output raises or
lowers, as necessary, the generator output to make the load of its unit equal to
the average load. The load-sensor output directly biases the speed-loop circuit of
the speed control to affect the actuator fuel-level setting and precisely maintain
its proportional share of system load while maintaining a fixed frequency.
Ramp Generator
A Ramp Generator may be attached to terminals 10 (+) to slow the speed
change between idle and rated speeds. Once set it provides a constant speed
change per second by biasing the speed reference when changing from idle to
rated and vice versa. Accel and Decel pots on the ramp generator control the
rate of change.
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Speed Trim
A potentiometer can be installed to terminals 7 (CCW) and 8 (CW and wiper) to
provide remote trim of rated speed. A 1 kΩ potentiometer will provide ±2.5%
change of rated speed. A 2 kΩ potentiometer will provide ±5% change in rated
speed. The control is not subject to temperature drift and the potentiometer for
remote speed trim is not usually needed in a single-engine application.
If the circuit between terminals 9 and 10 is opened the reference idle or rated
speed signal is removed and the control calls for minimum actuator position.
Actuator
The actuator is mechanically simple. It has specially designed rotor and stator
shapes which provide reliable performance. The rotary design gives 42 degrees
of shaft rotation to low-mass, low-friction fuel controls. The magnetic circuit,
when powered by the speed control, applies torque in the increase fuel direction.
An external return spring supplies shaft torque in the decrease-fuel direction.
Sealed bearings are used in the actuator eliminating the need for any
maintenance. Pressure washing of the bearings should be avoided as high
pressure water may be forced past the bearing seals. A return spring may be
supplied to attach to the output shaft not being used to control the engine.
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Chapter 5.
Troubleshooting
Improper prime-mover operation is often the result of factors other than governor
operation. The following paragraphs are provided to give tips about engine
problems which can resemble governor problems. Make sure the engine is
operating correctly before making any changes in the governor.
If possible, isolate the governor from the prime mover to determine if the problem
is with the governor and not with the prime mover or the load on the prime
mover.
Governor faults are usually caused by problems in the installation or the linkage
between the actuator and the prime mover. Carefully review all of the wiring
connections, the power supply, and the linkage before making any adjustments
to the control box or the actuator. Always check the fuel-control linkage from stop
to stop as if the actuator were moving it. The linkage must move freely without
friction and without backlash. Some fuel controls will present problems at
particular fuel or rack position because of a hesitation or binding in the fuel-
control stroke.
Butterfly valve controls can cause troubles under load as air flow can add to the
resistance to movement of the valve. The linkage must also compensate for
non-linearity of the carburetor.
Fuel supply and injector conditions can also present problems which resemble
governor problems.
On spark-ignited engines, distributor, coil, points, and timing problems can all
cause improper operations which resemble faulty governor control.
Starting Problems
With the prime mover shut down and power to the governor system, the actuator
should be at the minimum stop.
Stability Problems
Stability problems not caused by the prime mover or linkage require careful
following of the setup procedure provided in Chapter 3. Follow every step when
readjusting the control.
If the prime mover oscillates when cold and stabilizes when warm, turn the gain
pot slightly counterclockwise. Turn the stability pot slightly clockwise if required to
maintain stability.
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Magnetic Pickup
The magnetic pickup must provide a minimum pulse signal of 1.5 Vrms to the
control. It is highly unusual for a magnetic pickup to fail if it is properly installed.
The most common failure is due to the pickup being screwed in too far and
hitting the gear it is sensing. Should the magnetic pickup not produce the
required signal check the installation to make sure it is properly located on the
sensed wheel. Several different sizes of magnetic pickups are available to fit
different size gears.
Check that the gear is of magnetic material, necessary to drive the magnetic
pickup. Check the rotation of the sensed gear. Check the wiring from the
magnetic pickup to the control.
Refer to Manual 82510, Magnetic Pickups and Proximity Switches for Electronic
Controls, for more information about required gear shapes, sizes and surface
speeds.
Note that the magnetic pickup generates a voltage signal when a tooth of the
sensed gear breaks the magnetic field emitted from the tip of the pickup. The
pickup does not require an excitation voltage from the control.
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Chapter 6.
Service Options
Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in
need of immediate service. It allows you to request and receive a like-new
replacement unit in minimum time (usually within 24 hours of the request),
providing a suitable unit is available at the time of the request, thereby
minimizing costly downtime. This is also a flat rate structured program and
includes the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205).
Charges for the Replacement/Exchange service are based on a flat rate plus
shipping expenses. You are invoiced the flat rate replacement/exchange charge
plus a core charge at the time the replacement unit is shipped. If the core (field
unit) is returned to Woodward within 60 days, Woodward will issue a credit for
the core charge. [The core charge is the average difference between the flat rate
replacement/exchange charge and the current list price of a new unit.]
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CAUTION
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.
Packing a Control
Use the following materials when returning a complete control:
• protective caps on any connectors;
• antistatic protective bags on all electronic modules;
• packing materials that will not damage the surface of the unit;
• at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
• a packing carton with double walls;
• a strong tape around the outside of the carton for increased strength.
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NOTE
We highly recommend that you make arrangement in advance for return
shipments. Contact a Woodward customer service representative at
1 (800) 523-2831 in North America or +1 (970) 482-5811 for instructions and
for a Return Authorization Number.
Replacement Parts
When ordering replacement parts for controls, include the following information:
• the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
• the unit serial number, which is also on the nameplate.
For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility
nearest your location where you will be able to get information and service.
You can also contact the Woodward Customer Service Department or consult
our worldwide directory on Woodward’s website (www.woodward.com) for the
name of your nearest Woodward distributor or service facility.
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Engineering Services
Woodward Industrial Controls Engineering Services offers the following after-
sales support for Woodward products. For these services, you can contact us by
telephone, by email, or through the Woodward website.
• Technical Support
• Product Training
• Field Service
Contact information:
Telephone—+1 (970) 482-5811
Toll-free Phone (in North America)—1 (800) 523-2831
Email—[email protected]
Website—www.woodward.com
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Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information.
Please write it down here before phoning:
General
Your Name
Site Location
Phone Number
Fax Number
Control/Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:
Serial Number
Serial Number
Serial Number
If you have an electronic or programmable control, please have the adjustment setting positions or
the menu settings written down and with you at the time of the call.
28 Woodward
Manual 82042 4024 EPG
Woodward 29
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04/9/F