Travel Assignment

Learner Name Bishnu Priya Shaw

Course Title Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel &
Customer Service
Assessor Name Mukesh Kumar
I.V. Name Meghla Biswas
Unit No. & Title Unit:5, Air Travel management
Outcome Numbers & UNIT5
Statements LO1-Examine the functions of international travel organizations
within the airline industry.

LO2- Demonstrate knowledge of aviation geography and

associated terminology.

LO3- Examine documents and regulations used in air travel.

LO4- Explore the options available when planning an itinerary and

making a booking.

Issue Date 08.07.2024 Submission Date 16.07.2024

Learner’s Declaration

I confirm, the contents of the final assignment submitted, is based on personal research and
analysis.
Learner Name Bishnu Priya Shaw Date 16.07.24

Instruction Your assignment will not be accepted if it does not contain the list of
source details of the text material referred to and the details of the
people contacted in accomplishing this project and the tasks
attached.

Purpose & Aims  Explain the functions and responsibilities of travel organisations
 Evaluate the importance of international aviation conventions.
 Demonstrate knowledge of the geography of the aviation industry
 Use appropriate terminology associated with the aviation industry.

C4.A4/9
  Identify the main documents required by passengers
 Investigate different uses of the Travel Information Manual.
 Explain the planning process for an air travel itinerary
 Using timetables and tariffs produce a detailed itinerary and tickets
for a minimum five day tour.

You are working in an Air travel organization like a Travel agency or a

Background Tour Operating company as a counter staff.

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take up to One week to submit the Assignments

Question. 1. A customer walks-in: he/she wants to go out on a tour with family. Plan the trip according to
the passenger’s necessities:
A) You are required to write about any 2 countries, travelling to two respective cities in each of them.
The choice of Countries/cities should have some history and tourist attractions.
*Note: Minimum 2 and maximum 6 destinations in each city. (PASS)
B)Each country has its own travel set of laws: be explicit in explaining how to reach that country along
with the customs, currency, and the airport tax regulation policy (if required). (PASS)C)Prepare itinerary
for the client.Itinerary prepared for the client should have Day to Day itinerary for the passenger with a
return journey planned from the home country.(PASS)
Answer:
A. Country 1: Italy
City 1: Rome

1. Colosseum: An iconic symbol of Ancient Rome, offering a glimpse into the gladiatorial contests
and public spectacles.
2. Vatican City: Home to St. Peter's Basilica, the Vatican Museums, and the Sistine Chapel with
Michelangelo’s ceiling.
3. Roman Forum: Ruins of ancient government buildings, showcasing Rome's architectural and
political past.
4. Pantheon: An ancient Roman temple turned church, famous for its large dome and oculus.
5. Trevi Fountain: A beautiful Baroque fountain, famous for coin throwing tradition.
6. Piazza Navona: A bustling square with fountains, baroque architecture, and street artists.

City 2: Venice

1. St. Mark's Basilica: A stunning cathedral with Byzantine mosaics and an impressive bell tower.
2. Grand Canal: The main waterway with stunning palaces, best viewed by a gondola ride.
 3. Rialto Bridge: The oldest bridge across the canal, offering shops and scenic views.
4. Doge's Palace: A gothic palace with historic significance, now a museum.
5. Murano: Famous for its glass-making traditions and beautiful artworks.
6. Burano: Known for its colorful houses and lace-making industry.

B. Country 2: France
City 1: Lyon

1. Basilica of Notre-Dame de Fourvière: Offering panoramic views of Lyon and stunning

architecture.
2. Old Lyon (Vieux Lyon): A UNESCO World Heritage site with Renaissance buildings and narrow
streets.
3. Parc de la Tête d'Or: A large urban park with a zoo, botanical garden, and boating lake.
4. Museum of Fine Arts: Housing a significant collection of art from ancient Egypt to modern
times.
5. Lyon Cathedral: Known for its impressive astronomical clock.
6. Traboules: Secret passageways used by silk weavers, now a historical curiosity.

City 2: Paris

1. Eiffel Tower: An iconic landmark offering stunning views of the city.

2. Louvre Museum: The world’s largest art museum, home to the Mona Lisa and other
masterpieces.
3. Notre-Dame Cathedral: A Gothic masterpiece known for its architecture and history.
4. Montmartre and Sacré-Cœur Basilica: A historic district known for its artistic history and
beautiful basilica.
5. Champs-Élysées and Arc de Triomphe: Famous for shopping and historic significance.
6. Versailles Palace: A symbol of the absolute monarchy, with stunning gardens and opulent
rooms.

B. Travel Documents, Customs, and Regulations

Italy

 Documents:
o Passport valid for at least 6 months.
o Visa if required (Schengen Visa).
o Travel insurance.
o Air tickets and confirmed itinerary.

 Customs:
o Duty-free allowances: 200 cigarettes or 50 cigars or 250g tobacco; 1 liter of spirits or 2
liters of wine.
o No restrictions on currency, but amounts exceeding €10,000 must be declared.

 Currency: Euro (€)

 Airport Tax: Typically included in the airfare.
France

 Documents:
o Passport valid for at least 6 months.
o Visa if required (Schengen Visa).
o Travel insurance.
o Air tickets and confirmed itinerary.

 Customs:
o Duty-free allowances: 200 cigarettes or 50 cigars or 250g tobacco; 1 liter of spirits or 2
liters of wine.
o No restrictions on currency, but amounts exceeding €10,000 must be declared.

 Currency: Euro (€)

 Airport Tax: Typically included in the airfare.

C. Itinerary
Day 1: Arrival in Rome

 Flight: Depart from the home country and arrive in Rome.

 Accommodation: Check-in at the hotel.
 Evening: Leisure time to explore local surroundings.

Day 2: Rome

 Morning: Visit Colosseum and Roman Forum.

 Afternoon: Explore the Pantheon and Trevi Fountain.
 Evening: Dinner at a local restaurant.

Day 3: Rome

 Morning: Tour Vatican City.

 Afternoon: Visit Piazza Navona and local markets.
 Evening: Leisure time and overnight stay.

Day 4: Rome to Venice

 Morning: Flight to Venice.

 Afternoon: Check-in at the hotel and visit St. Mark's Basilica.
 Evening: Gondola ride on the Grand Canal.

Day 5: Venice

 Morning: Explore Rialto Bridge and local markets.

 Afternoon: Visit Doge's Palace.
 Evening: Leisure time and overnight stay.
Day 6: Venice to Lyon

 Morning: Flight to Lyon.

 Afternoon: Check-in at the hotel and visit Basilica of Notre-Dame de Fourvière.
 Evening: Dinner at a local restaurant.

Day 7: Lyon

 Morning: Tour Old Lyon and Lyon Cathedral.

 Afternoon: Visit the Museum of Fine Arts.
 Evening: Leisure time in Parc de la Tête d'Or.

Day 8: Lyon to Paris

 Morning: Train to Paris.

 Afternoon: Check-in at the hotel and visit the Eiffel Tower.
 Evening: Seine River Cruise.

Day 9: Paris

 Morning: Tour the Louvre Museum.

 Afternoon: Visit Notre-Dame Cathedral and Montmartre.
 Evening: Dinner at a local bistro.

Day 10: Paris

 Morning: Visit Champs-Élysées and Arc de Triomphe.

 Afternoon: Tour Versailles Palace.
 Evening: Leisure time and overnight stay.

Day 11: Departure

 Morning: Check-out from the hotel and transfer to the airport.

 Flight: Return journey to the home country.

Inclusions:

 Accommodation in 4-star hotels.

 Breakfast at hotels.
 All airport transfers.
 Guided tours and entry fees for major attractions.
 Local transportation for sightseeing.

Exclusions:

 Lunch and dinner (unless specified).

  Personal expenses and tips.
 Travel insurance.
 Visa fees.

This customized plan provides a comprehensive and enjoyable experience for a family trip,
ensuring they explore the rich history and tourist attractions of Rome, Venice, Lyon, and Paris.

Question2
A). Give an explanation about the international travel organisations (Merit)

Q1.IATA (International Air Transport Association)

Answer:

Founded in 1945, the International Air Transport Association (IATA) was established by airlines
to address the anticipated challenges in expanding civil air services post-World War II. It
succeeded the International Air Traffic Association, initiated in 1919. IATA is a non-
governmental organization with legal existence derived from a special Act of the Canadian
Parliament in December 1945. IATA collaborates closely with the International Civil Aviation
Organization (ICAO). As the Chicago Convention did not establish consensus on the economic
regulation of the airline industry, IATA was formed to fill this void and provide a mechanism for
international air carriers to fix prices.
IATA is voluntary, non-exclusive, non-political, and democratic, with membership open to any
operating company licensed to provide scheduled air service by a government eligible for ICAO
membership. Airlines engaged in international operations are ACTIVE MEMBERS, while those
offering domestic services are ASSOCIATE MEMBERS. Initially, IATA operated as a cartel to
set a fixed fare structure, avoiding price competition. The first Traffic Conference in 1947
reached unanimous agreement on 400 resolutions, half of which were related to establishing a
uniform tariff structure for international air transportation.

UFTAA (Universal Federation of Travel Agents' Associations)

Answer:

The Universal Federation of Travel Agents' Associations (UFTAA) was founded in 1996
through the merger of the International Federation of Travel Agencies (IFTA) and the Universal
Organization of Travel Agents Association (UOTAA). UFTAA represents travel agents
worldwide, encompassing about 32,000 travel agencies with over half a million employees
handling 70% of international airline bookings.

Aims of UFTAA:

 Unite and reinforce national associations and organizations of travel agents.

 Act as the sole representative of the travel agency profession at international and
worldwide levels.
 Ensure maximum cohesion, prestige, protection, and development in the economic,
juridical, and social spheres for the tourism trade economy.

PATA (Pacific Area Travel Association)

Answer:

Founded in 1951, the Pacific Area Travel Association (PATA) aims to stimulate interest in the
Pacific region as a vacation destination and to develop, promote, and facilitate travel to various
Pacific locations. The association had 44 founding members, led by Lorrin Thurston, a
prominent newspaper publisher in Honolulu, who envisioned organizing travel from the West to
the Pacific Area systematically.

PATA's first conference was held in 1952, with its headquarters established in San Francisco in
1953. PATA has nine membership categories, including Active Government, Associate
Government, Active Carrier, Associate Carrier, Active Industry, Allied, Affiliated Allied,
Associate, and Sustaining. India, initially an Associate member since 1957, became a full-
fledged Active member in 1964.

ICAO (International Civil Aviation Organization)

Answer:
The International Civil Aviation Organization (ICAO) is a specialized technical agency of the
United Nations, created on April 4, 1947, to promote the safe and orderly development of civil
aviation worldwide. ICAO sets international standards and regulations necessary for air transport
safety, efficiency, and regularity. It serves as a medium for cooperation in all fields of civil
aviation among member nations and provides technical assistance to countries needing help
maintaining civil aviation facilities or meeting global standards.

Objectives of ICAO:

 Ensure the safe and orderly growth of international civil aviation worldwide.
 Encourage aircraft design and operation for peaceful purposes.
 Meet global needs for safe, regular, efficient, and economical air transport.
 Respect the rights of contracting countries and ensure fair opportunities for international
airlines.
 Prevent economic waste caused by unreasonable competition.

Warsaw Convention

Answer:

The Warsaw Convention of 1929, an intergovernmental agreement with several amendments,

addresses the liability of airlines for death or injury to passengers and for loss, damage, or delay
of baggage and cargo in most international travel. The convention shifts the burden of proof from
the claimant to the carrier, requiring the carrier to prove it took all necessary measures to avoid
damage. The convention limits the airline's liability for loss or damage to checked baggage to
about £5 or $9 per pound or £200 (approx. $400) for unchecked hand baggage. Higher figures
apply on US flights.

Montreal Convention

Answer:

The Montreal Convention of 1999 (MC99) establishes airline liability in cases of death or injury
to passengers, as well as delay, damage, or loss of baggage and cargo. It unifies different
international treaty regimes covering airline liability, providing a single, universal treaty. MC99
facilitates the use of electronic documentation for shipments, reducing costs and increasing
efficiency. Global ratification of MC99 is an industry priority, offering fairer compensation and
greater protection for passengers and enabling faster and more efficient trade for shippers.

Chicago Convention

Answer:

The Chicago Convention on International Civil Aviation, concluded in 1944, governs relations
between states on technical and commercial aspects of international air transport. It covers
various topics, including flying over territories, customs, nationality of aircraft, facilitation
 (customs, accident investigation, etc.), documents (certificates and licenses), international
standards and practices, and more.

B)The client is probing to find how knowledgeable you are in the Travel Industry, to see if you
are qualified enough to prepare this package for him. So he has put forward a new question for
you. Please write your response/s below. (Merit)

 “Can you please explain ‘the freedoms of the air’ with regard to my package? Which freedoms
are applicable to my route, using the route and airlines that you have chosen for my tour
package?

*Note – Please explain the different freedoms of the air and then present the applicable
freedoms which are achieved in the package(can use world map).

Answer- Understanding "Freedoms of the Air" for Your Travel Package

The freedoms of the air are a set of international agreements that govern how airlines operate
flights between countries. Knowing these freedoms helps understand the type of flights included
in your travel package. There are nine freedoms, but we'll focus on the most common ones
relevant to passenger travel.

The Nine Freedoms:

1. First Freedom: The right to fly over a country without landing. (Not directly applicable
to your package)
2. Second Freedom: The right to make a technical stop (e.g., refueling) in a foreign
country without picking up or dropping off passengers. (Possible depending on your
itinerary)
3. Third Freedom: The right to carry passengers or cargo from your home country to
another country. (Likely applies if the airline is from your starting country)
4. Fourth Freedom: The right to carry passengers or cargo from a foreign country back to
your home country. (Likely applies if the airline is from your starting country)
5. Fifth Freedom: The right to carry passengers or cargo between two foreign countries on
a flight from your home country and back. (Less common, but possible depending on the
route)

Applicable Freedoms in Your Package (using a hypothetical route):

Let's imagine your package includes a flight from New York (USA) to London (UK) with a
connecting flight to Paris (France) on a different airline before returning to New York. Here's a
breakdown of freedoms:

 New York to London: This falls under the Third Freedom if the airline is a US carrier.
They are carrying passengers from their home country (USA) to another (UK).
 London to Paris: This could be under Third Freedom again if it's the same airline,
assuming they have permission to operate this route between the UK and France.
 Paris to New York: This is unlikely to be Third Freedom for the airline operating this
leg. It's more likely to be Fourth Freedom for a European carrier, carrying passengers
from a foreign country (France) back to their home country (within Europe).

World Map Example:

Imagine a world map where your flight path is highlighted. If there's a direct flight from New
York to London, that would be Third Freedom. The connecting flight from London to Paris on a
different airline could be Third Freedom for that airline if it operates flights between those cities.
Paris to New York would depend on the airline's origin. If it's a European airline fulfilling Fourth
Freedom, the route wouldn't necessarily touch their home country.

Note: This is a simplified example. Bilateral agreements between countries can affect these
freedoms.

By understanding these freedoms, you can see the bigger picture of airline operations and how
your chosen route might be constructed. For a more specific answer about your actual travel
package, I'd need details on the airlines and route involved.

Question3.Why do you think your package is of good quality? Can you please elaborate?

Can you compare your package with a similar package of any other tour operator and tell the
client of the advantages of your package.(Distinction)

Note- Give the highlights, advantages of the packages including the relevant measures taken
while making the package and how all those measures has helped package and passenger
directly or indirectly ie; by saving time, money, making the tour more interesting etc.

Answer:
Quality and Advantages of Our Tour Package

1. Detailed Itinerary and Comprehensive Coverage: Our tour package is meticulously crafted
to provide a comprehensive travel experience, covering all major attractions and activities in the
chosen destinations. We ensure that every aspect of the trip, from accommodation to excursions,
is well-planned and executed to provide maximum value and satisfaction.

2. Personalized Service and Attention to Detail: We prioritize personalized service, taking into
account the specific preferences and requirements of our clients. From dietary restrictions to
preferred activities, we tailor the itinerary to ensure a unique and fulfilling travel experience.

3. Experienced Guides and Local Expertise: Our package includes the services of experienced
guides with in-depth knowledge of the destinations. Their expertise enhances the travel
experience by providing rich insights and facilitating smooth navigation through cultural and
logistical nuances.

4. High-Quality Accommodation and Transportation: We select accommodations that offer

comfort, convenience, and excellent service. Additionally, our transportation arrangements
ensure safety, punctuality, and comfort, allowing clients to travel with ease and peace of mind.

5. Competitive Pricing and Value for Money: Our package is competitively priced, offering
excellent value for money. We negotiate the best deals with service providers, ensuring that our
clients receive high-quality services without overspending.

6. Flexibility and Customization: We offer flexibility in our packages, allowing clients to

customize their travel plans according to their interests and schedules. This flexibility ensures a
more personalized and enjoyable travel experience.

Comparison with a Similar Package from Another Tour Operator

Competitor’s Package:

XYZ Tours - European Explorer Package

Itinerary:

 Duration: 10 days
 Destinations: Paris, Rome, and Amsterdam
 Includes guided tours, accommodation, and transportation

Accommodation:

 3-star hotels with standard amenities

Transportation:
  Standard coach transfers

Guided Tours:

 Local guides for city tours

Our Package:

Prestige Travel - European Delights Package

Itinerary:

 Duration: 12 days
 Destinations: Paris, Rome, Amsterdam, and additional stops in Florence and Venice
 Includes guided tours, accommodation, transportation, and unique cultural experiences

Accommodation:

 4-star and 5-star hotels with premium amenities and central locations

Transportation:

 Private luxury transfers and high-speed train tickets for inter-city travel

Guided Tours:

 Expert guides with specialized knowledge and personalized tour experiences

 Exclusive access to certain attractions and cultural events

Advantages of Our Package:

1. Extended Duration and More Destinations: Our package includes a longer duration and
additional destinations, allowing clients to explore more of Europe and enjoy a richer travel
experience.

2. Superior Accommodation: We offer 4-star and 5-star hotel accommodations, ensuring a

higher level of comfort, luxury, and convenience for our clients.

3. Enhanced Transportation Options: Our package includes private luxury transfers and high-
speed train tickets, providing a more comfortable and efficient travel experience compared to
standard coach transfers.

4. Exclusive Guided Tours: Our expert guides offer specialized and personalized tours,
providing deeper insights and exclusive access to attractions, enhancing the overall travel
experience.
5. Unique Cultural Experiences: We include unique cultural experiences, such as cooking
classes, wine tastings, and local festivals, adding an extra layer of enjoyment and authenticity to
the trip.

6. Comprehensive Inclusions: Our package covers more inclusions, such as meals, entrance
fees, and special events, providing a hassle-free and immersive travel experience.

Conclusion:

Our tour package stands out due to its comprehensive itinerary, personalized service, high-
quality accommodation and transportation, and unique cultural experiences. Compared to a
similar package from another tour operator, our package offers more destinations, superior
services, and better value for money, ensuring an exceptional travel experience for our clients.