WORKSHEET 1

CHAPTER 1

Q1. Management has its own vocabulary of terms and concepts. Managers need to
communicate with one another with the help of a common vocabulary for a better
understanding of their work situation. Identify the nature of management.
a) Management as an art
b) Management as a science
c) Management as a profession
d) Both art and science
Q2. Management as an art and a science are therefore not mutually exclusive, but
___________each other.
a) Compete
b) Independent
c) Complement
d) Inter-related
Q3. A manager is involved in the activities of the organisation, studies critical situations
and formulates his own theories for use in a given situation. This gives rise to different
styles of management. Identify the nature of management.
a) Management as an art
b) Management as a science
c) Management as a profession
d) Both art and science
Q4. It is concerned with personal application of knowledge some kind of ingenuity and
creativity is required to practice the basic principles learnt. Identify the nature of
management.
a) Management as an art
b) Management as a science
c) Management as a profession
d) Both art and science
Q5. Management has features of both art and science. But the practice of management is
____________.
a) is an art
b) is a science
c) is a profession
d) Both art and science
Q6. Anyone can be called a manager irrespective of the educational qualifications
possessed. Identify the feature of profession being violated here.
 a) Service motive
b) Professional association
c) Ethical code of conduct
d) None of these
Q7. Experts in their respective areas have derived certain basic principles which are
applicable to a particular form of art. For example, literature on dancing, public speaking,
acting or music is widely recognised. Identify the feature of art which is being
highlighted.
a) Systematized body of knowledge
b) Well defined body of knowledge
c) Existence of theoretical knowledge
d) Based on experimentation and observation
Q8. Two dancers, two speakers, two actors, or two writers will always differ in
demonstrating their art. Identify the feature of art which is being highlighted.
a) Based on practice and creativity
b) Well defined body of knowledge
c) Based on experimentation and observation
d) Personalized application
Q9. It has also been observed that there has been an increase in the corporate form of
business on the one hand and increasing emphasis on managed business concerns.
Identify the nature of management.
a) Management as an art
b) Management as a science
c) Management as a profession
d) Both art and science
Q10. The task of a lawyer is to ensure that his client gets justice. Identify the feature of
profession which is being highlighted.
a) Well defined body of knowledge
b) Ethical code of conduct
c) Professional association
d) Service motive
Q11. There are several associations of practising managers in India, like the AIMA (All
India Management Association) that has laid down a code of conduct to regulate the
activities of their members. There is, however, no compulsion for managers to be
members of such an association nor does it have any statutory backing. Identify the
feature of profession which is being restricted.
a) Restricted entry
b) Ethical code of conduct
c) Professional association
d) Service motive
Q12. All management practices are based on the same set of principles; what distinguishes a
successful manager from a less successful one is the ability to put these principles into
practice. Identify the nature of management.
a) Management as a science
b) Management as an art
c) Management as a profession
d) Both art and science
Q13. To be able to practice in India lawyers have to become members of the Bar Council
which regulates and controls their activities. Identify the feature of profession which is
being highlighted.
a) Restricted entry
b) Ethical code of conduct
c) Professional association
d) Service motive
Q14. To become a chartered accountant in India a candidate has to clear a specified
examination conducted by the Institute of Chartered Accountants of India. Identify the
feature of profession which is being highlighted.
a) Restricted entry
b) Ethical code of conduct
c) Professional association
d) Service motive
Q15. Its principles are based on a cause-and-effect relationship. For example, the
phenomenon of an apple falling from a tree towards the ground is explained by the law of
gravity. Identify the feature of science which is being highlighted.
a) Systematized body of knowledge
b) Based on experimentation and observation
c) Universal validity
d) None of these
Q16. Acquired through study, observation and experience. Identify the nature of
management.
a) Management as a science
b) Management as an art
c) Management as a profession
d) Both art and science
Q17. The orderly arrangement of individual and group efforts to ensure unity of action in
the realisation of common objectives. Identify the concept.
a) Management
b) Unity of direction
c) Coordination
d) Organizing
Q18. In Smita’s organisation the objective is production and sale of candles. Smita has to
decide quantities, variety and colour and then allocate resources for their purchase from
different suppliers. Identify the function of management.
a) Planning
b) Organising
c) Staffing
d) Directing
Q19. The authority-responsibility relationship binds individuals as superiors and
subordinates and gives rise to different ___________ in an organisation.
a) Departments
b) Functions
c) Levels
d) Structures
Q20. The function of assigning duties, grouping tasks, establishing authority and allocating
resources required to carry out a specific plan is called _______.
a) Controlling
b) Directing
c) Staffing
d) Organizing
Q21. Management must determine what activities and outputs are critical to success, how
and where they can be measured and who should have the authority to take corrective
action. Identify the function of management.
a) Directing
b) Controlling
c) Planning
d) Organizing
Q22. A team consisting of managers from different functional levels, heading finance,
marketing etc. For example, chief finance officer, vice president (marketing). Identify the
level of management.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q23. To integrate diverse elements and coordinate the activities of different departments
according to the overall objectives of the organisation. Identify the level of management.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q24. ____________ is implicit and inherent in all functions of an organisation.
a) Planning
 b) Coordination
c) Controlling
d) Management
Q25. Establishing standards of performance, measuring current performance, comparing
this with established standards and taking corrective action where any deviation is found.
Identify the function of management.
a) Planning
b) Organising
c) Directing
d) Controlling
Q26. Identify the level of management which is responsible for all the activities of first line
managers.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q27. The grouping of the required tasks into manageable departments or work units and the
establishment of authority and reporting relationships within the hierarchy. Identify the
function of management.
a) Directing
b) Planning
c) Coordination
d) Organising
Q28. They are usually known as division heads. Identify the level of management.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q29. Identify the level of management - Responsible for the welfare and survival of the
organisation and analyse the business environment and its implications for the survival of
the firm.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q30. It is the common thread that runs through all activities such as purchase, production,
sales, and finance to ensure continuity in the working of the organisation. Identify the
concept.
a) Cooperation
b) Coordination
c) Management
 d) Organizing
Q31. Identify the level of management: which ensures that their department has the
necessary personnel, assigns necessary duties and responsibilities to them and motivates
them to achieve desired objectives.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q32. Identify the level of management - interact with the actual work force and pass on
instructions of the middle management to the workers.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q33. The requisite amount, quality, timing and sequence of efforts which ensures that
planned objectives are achieved with a minimum of conflict. Identify the term.
a) Directing
b) Organizing
c) Management
d) Coordination
Q34. Make sure that the right people with the right qualifications are available at the right
places and times to accomplish the goals of the organisation. Identify the function of
management.
a) Organizing
b) Directing
c) Staffing
d) Planning
Q35. Involves leading, influencing and motivating employees to perform the tasks assigned
to them. Identify the function of management.
a) Staffing
b) Directing
c) Planning
d) Controlling
Q36. Monitoring organisational performance towards the attainment of organisational goals.
Identify the function of management.
a) Planning
b) Directing
c) Controlling
d) Staffing
Q37. Proper organisational techniques help in the accomplishment of work and promote
both the efficiency of operations and the effectiveness of results. Identify the function of
management.
a) Planning
b) Directing
c) Organising
d) Staffing
Q38. Identify the function of management - establishing an atmosphere that encourages
employees to do their best.
a) Directing
b) Staffing
c) Controlling
d) Organizing
Q39. Identify the level of management- implementing and controlling plans and strategies
developed by top management.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q40. Identify the level of management - formulate overall organisational goals and
strategies for their achievement. They are responsible for all the activities of the business
and for its impact on society.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q41. Identify the level of management - Through their efforts quality of output is
maintained, wastage of materials is minimised and safety standards are maintained.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q42. Identify the function of management - A good manager directs through praise and
criticism in such a way that it brings out the best in the employee.
a) Planning
b) Staffing
c) Controlling
d) Directing
Q43. Identify the function of management - It is also known as the human resource function
and it involves activities such as recruitment, selection, placement and training of
personnel.
 a) Planning
b) Staffing
c) Controlling
d) Directing
Q44. Identify the level of management - cooperate with other departments for smooth
functioning of the organisation.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q45. The authority and responsibility is limited according to the plans drawn by the top
management. Identify the level of management.
a) Top level management
b) Middle level management
c) Operational level management
d) None of these
Q46. Identify function of management which creates an environment that makes the
employees and workers want to work and influencing them too.
a) Staffing
b) Directing
c) Controlling
d) Planning
Q47. Infosys Technologies which develops software needs systems analysts and
programmers to accomplish goals of their organisation. Identify the function of
management.
a) Staffing
b) Directing
c) Controlling
d) Planning
Q48. Top level managers need to coordinate with their subordinates to ensure that the
overall policies for the organisation are duly carried out. Middle level management
coordinates with both the top level and first line managers. Operational level management
coordinates the activities of its workers to ensure that work proceeds according to plans.
Identify the characteristic of coordination.
a) Coordination ensures unity of action
b) Coordination is the responsibility of all managers
c) Coordination is all pervasive function
d) Coordination integrates group efforts
Q49. Coordination is required at all levels of management and activities of various
departments. It integrates the efforts of different departments and different levels. Identify
the characteristic of coordination.
 a) Coordination ensures unity of action
b) Coordination is the responsibility of all managers
c) Coordination is all pervasive function
d) Coordination integrates group efforts
Q50. In the absence of coordination there is overlapping and chaos instead of harmony and
integration of activities. Identify the characteristic of coordination.
a) Coordination is a continuous process
b) Coordination is the responsibility of all managers
c) Coordination is all pervasive function
d) Coordination is a deliberate function
Q51. As the number of people employed by the organisation also increases it may become
difficult to integrate their efforts and activities and thus it becomes important to
harmonise individual goals and organisational goals through coordination. Identify the
Importance of coordination.
a) Specialization
b) Functional differentiation
c) Growth in size
d) None of these
Q52. Where members of a department willingly cooperate and work, coordination gives a
direction to that willing spirit. Cooperation in the absence of coordination may lead to
wasted effort and coordination without cooperation may lead to dissatisfaction among
employees. Identify the characteristic of coordination.
a) Coordination is a continuous process
b) Coordination is the responsibility of all managers
c) Coordination is all pervasive function
d) Coordination is a deliberate function
Q53. At Namchi Designer Candles, the production and sales department have to coordinate
their work, so that production takes place according to the demand in the market. Identify
the characteristic of coordination.
a) Coordination is a continuous process
b) Coordination ensures unity of action
c) Coordination is all pervasive function
d) Coordination is a deliberate function
Q54. Coordination begins at the planning stage and continues till controlling. Identify the
characteristic of coordination.
a) Coordination is a continuous process
b) Coordination integrates group efforts
c) Coordination is all pervasive function
d) Coordination ensures unity of action
Q55. Coordination unifies diverse interests and efforts into purposeful work activity.
Identify the characteristic of coordination.
 a) Coordination is a continuous process
b) Coordination integrates group efforts
c) Coordination is all pervasive function
d) Coordination ensures unity of action
Q56. Coordination acts as the binding force between departments and ensures that all action
is aimed at achieving the goals of the organisation. Identify the characteristic of
coordination.
a) Coordination is a continuous process
b) Coordination integrates group efforts
c) Coordination is all pervasive function
d) Coordination ensures unity of action
Q57. The marketing department’s objective may be to increase sales by 10 per cent by
offering discounts. But the finance department may not approve of such discounts as it
means loss of revenue. These kinds of conflict arise in organisations because each
department is performing activities in isolation from others and barriers between
departments are becoming more rigid. Identify the Importance of coordination
highlighted.
a) Specialization
b) Functional differentiation
c) Growth in size
d) None of these
Q58. The purchase, production and sales departmental efforts have to be coordinated by
Smita for achieving organisational objectives harmoniously. Identify the characteristic of
coordination.
a) Coordination is a continuous process
b) Coordination integrates group efforts
c) Coordination is all pervasive function
d) Coordination ensures unity of action
Q59. Smita plans her diwali collection in the month of June itself. She has to then ensure
that there is adequate workforce and continuously monitor whether production is
proceeding according to plans. Her marketing department also has to be briefed in time to
prepare their promotional and advertising campaigns. Identify the characteristic of
coordination.
a) Coordination is a continuous process
b) Coordination is a deliberate process
c) Coordination is all pervasive function
d) Coordination ensures unity of action
Q60. In an organisation there may be separate departments of finance, production,
marketing or human resources. All these departments may have their own objectives,
policies and their own style of working that may lead to problems in coordination across
departments. Identify the importance of coordination.
 a) Specialization
b) Functional differentiation
c) Growth in size
d) None of these
Q61. It gives a common focus to efforts to ensure that performance is as it was planned and
scheduled. Identify the characteristic of coordination.
a) Coordination is a continuous process
b) Coordination integrates group efforts
c) Coordination is all pervasive function
d) Coordination ensures unity of action
Q62. Successful organisations do not achieve their goals by chance but by following a
deliberate process called _________.
a) Coordination
b) Staffing
c) Directing
d) Management
Q63. A manager motivates and leads his team in such a manner that individual members are
able to achieve personal goals while contributing to the overall organisational objective.
Identify the importance of management.
a) Management helps in achieving personal objectives
b) Management helps in the development of society
c) Management helps in achieving group goals
d) Management creates a dynamic organization
Q64. Organisations, therefore, need to employ a number of experts/professionals who are
qualified to evaluate, judge and decide according to their professional criteria. They do
not take advice or suggestions from others in matters pertaining to their area of work.
This often leads to conflict in the organisation. Identify the importance of coordination.
a) Specialization
b) Functional differentiation
c) Growth in size
d) None of these
Q65. Management refers to consistently creating economic value for various constituents of
society. Identify the objective of management.
a) Social objectives
b) Organizational objectives
c) Personnel objectives
d) None of these
Q66. All organisations exist for the performance of some work. In a factory, a product is
manufactured, in a garment store a customer’s need is satisfied and in a hospital a patient
is treated. Identify the characteristics of management.
a) Management is a goal oriented process
 b) Management is a dynamic function
c) Management is all pervasive
d) Management is multidimensional
Q67. People have different personalities, backgrounds, experiences and objectives and they
become a part of the organisation to satisfy their diverse needs. Identify the objective of
management being emphasized on.
a) Social objectives
b) Organizational objectives
c) Personnel objectives
d) None of these
Q68. Management translates the work in terms of goals to be achieved and assigns the
means to achieve it. Identify the dimension of management.
a) Management of operations
b) Management of people
c) Management of work
d) Management of goals
Q69. The aim of a manager is to reduce costs and increase productivity. Identify the
importance of management.
a) Management helps in achieving personal objectives
b) Management helps in the development of society
c) Management helps in achieving group goals
d) Management increases efficiency
Q70. _____________is a process of getting things done with the aim of achieving goals
effectively and efficiently.
a) Coordination
b) Planning
c) Management
d) controlling
Q71. Management has to achieve a variety of objectives in all areas considering the interest
of all stakeholders including, shareholders, employees, customers and the government.
Identify the objective of management.
a) Social objectives
b) Organizational objectives
c) Personnel objectives
d) None of these
Q72. Organisation provides basic amenities like schools and healthcare. Identify the
objective of management.
a) Social objectives
b) Organizational objectives
c) Personnel objectives
d) None of these
Q73. The task of a manager is to give a common direction to the individual effort in
achieving the overall goal of the organisation. Identify the importance of management.
a) Management helps in achieving personal objectives
b) Management helps in the development of society
c) Management helps in achieving group goals
d) Management creates a dynamic organization
Q74. Management helps to provide good quality products and services, creates employment
opportunities, adopts new techno-logy for the greater good of the people and leads the
path towards growth and development. Identify the importance of management.
a) Management helps in achieving personal objectives
b) Management helps in the development of society
c) Management helps in achieving group goals
d) Management creates a dynamic organization
Q75. The activities involved in managing an enterprise are common to all organisations
whether economic, social or political. Identify the characteristic of management.
a) Management is a goal oriented process
b) Management is a dynamic function
c) Management is all pervasive
d) Management is multidimensional
Q76. Which dimension of management implies dealing with employees as individuals with
diverse needs and behavior and also means dealing with individuals as a group of people?
a) Management of operations
b) Management of people
c) Management of work
d) Management as an art
Q77. An organisation is a collection of diverse individuals with different needs. Identify the
characteristic of management.
a) Management is a goal oriented process
b) Management is a group activity
c) Management is all pervasive
d) Management is multidimensional
Q78. ______________ in management is concerned with doing the right task, completing
activities and achieving goals.
a) Effectiveness
b) Efficiency
c) Both efficiency and effectiveness
d) Neither of them
Q79. The effect of management is noticeable in an organisation where targets are met
according to plans, employees are happy and satisfied, and there is orderliness instead of
chaos. Identify the characteristic of management.
a) Management is an intangible force
 b) Management is a dynamic function
c) Management is all pervasive
d) Management is multidimensional
Q80. Company fulfils Financial needs such as competitive salaries and perks, social needs
such as peer recognition and higher level needs such as personal growth and
development. Identify the objective of management.
a) Social objectives
b) Organizational objectives
c) Personnel objectives
d) None of these
Q81. The task of management is to make people work towards achieving the organisation’s
goals, by making their strengths effective and their weaknesses irrelevant. Identify the
dimension of management.
a) Management of operations
b) Management of people
c) Management of work
d) Management as an art
Q82. ___________means doing the task correctly and with minimum cost.
a) Effectiveness
b) Efficiency
c) Both efficiency and effectiveness
d) Neither of them
Q83. It is vital incentive for the continued successful operation of the enterprise and
essential for covering costs and risks of the business.
a) Survival
b) Revenue
c) Profit
d) growth
Q84. There is a kind of cost-benefit analysis involved and the relationship between inputs
and outputs. Identify the concept.
a) Effectiveness
b) Efficiency
c) Both efficiency and effectiveness
d) Neither of them
Q85. Identify the dimension of management - Human resources or people are an
organisation’s greatest asset. Despite all developments in technology “getting work done
through people” is still a major task for the manager.
Q86. Identify the dimension of management - This requires a production process which
entails the flow of input material and the technology for transforming this input into the
desired output for consumption.
Q87. The process of management is a series of composite but separate functions (planning,
organising, directing, staffing and controlling). Identify the characteristic of management.
Q88. __________it is concerned with the end result.
a) Effectiveness
b) Efficiency
c) Both efficiency and effectiveness
d) Neither of them
Q89. In order to be successful, an organisation must change itself and its goals according to
the needs of the environment. Identify the characteristic of management.
Q90. The Spastics Society of India is to impart education to children with special needs.
Management unites the efforts of different individuals in the organisation towards
achieving these goals. Identify the characteristic of management.
Q91. Smita at Namchi Designer Candles performs several different tasks in a single day.
Some days she may spend more time in planning a future exhibition and on another day,
she may spend time in sorting out an employee’s problem. Identify the characteristic of
management.
Q92. A petrol pump needs to be managed as much as a hospital or a school. Identify the
characteristic of management.
Q93. Every member of the group has a different purpose for joining the organisation but as
members of the organisation they work towards fulfilling the common organisational
goal. Identify the characteristic of management.
Q94. A business may concentrate more on producing goods with fewer resources i.e.,
cutting down cost but not achieving the target production. Identify whether it is
effective/efficient or both?
Q95. Ritu is the manager of the northern division of a large corporate house. At what level
does she work in the organisation?
Q96. Company X is facing a lot of problems these days. It manufactures white goods like
washing machines, microwave ovens, refrigerators and air conditioners. The company’s
margins are under pressure and the profits and market share are declining. The production
department blames marketing for not meeting sales targets and marketing blames
production department for producing goods, which are not of good quality meeting
customers’ expectations. The finance department blames both production and marketing
for declining return on investment and bad marketing. State the quality of management
that the company is lacking? What quality of management do you think the company is
lacking?
Q97. Ashita and Lakshita are employees working in Dazzling enterprises dealing in
costume jewellery. The firm secured an urgent order for 1,000 bracelets that were to be
delivered within 4 days. They were assigned the responsibility of producing 500 bracelets
each at a cost of Rs 100 per bracelet. Ashita was able to produce the required number
within the stipulated time at the cost of Rs 55,000 whereas, Lakshita was able to produce
only 450 units at a cost of Rs 90 per unit. State whether Ashita and Lakshita are efficient
and effective.