USER GUIDE

State Online Single Window Services

Government of West Bengal

[www.silpasathi.wb.gov.in]

Name of the Services Retail / Wholesale Drug License

Name of the Department/ Directorate Health & Family Welfare - H & FW

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HOW TO APPLY

1) First, user shall visit ’www.silpasathi.wb.gov.in’’ Portal.

2) User then needs to click on "Apply online" button on the top right section of the homepage.

3) If he is already registered, he can use his login details and click on ‘Log in’ button. If not, he can click on "Create new" button to proceed and follow the
menioned instructions. Once done, user needs to check the declaration check box and then click ‘Continue’ button.

4) Fill in the user registration form and complete the process (Note: Password must have uppercase, lowercase, numeric and special character) . Once registered,
user will be directed to his respective dashboard.

5) To apply for a service, user needs to click on the ‘ALL SERVICES’ button on the top header section.

6) User select the service(s) he requires from the service selection page (based on his Unit/ Establishment/ Firm) and click on ‘Create CAF" button at the bottom
right.

7) A unique CAF (Common Application Form) will be created for the user (or applicant) with a unique CAF ID displayed on his dashboard.

8) Applicant needs to click on ‘Apply Online’ button on the CAF to start his application.

9) The concerned Common Application Form will open with fields that requires information of the applicant. Applicant needs to fill the CAF carefully with
necessary details.

10) After filling the form, applicant needs to click on ‘Save and Continue’ and will be directed to the document upload page (if required for the service chosen).

11) Applicant needs to upload necessary documents and then click on ‘Save & Continue’ to go to the application preview page.

12) Applicant can review all the details he has filled and once done, he can check the declaration checkbox and click ‘Submit’ to finish his application.

13) Once the application is successfully submitted, applicant will have to follow the concerned dashboard accordingly. Applicant is required to ensure the
department processes on his application by clicking on the ‘Update status’ button to view the action taken by department/ needs to be taken further by applicant
(if necessary).

14) After successfully submitting the application, the applicant should follow the relevant dashboard. If any action is required on their part, they need to click the
Click to proceed button. If the action is required by the Department, the applicant must wait and check the application status by clicking the Update status
button to see the Department′s actions or any further steps needed from the applicant.

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APPLICATION STATUS DETAILS
SL.NO. STATUS RESPONSIBILITY

User Created
1 Initiated
Description: Applicant's data is saved and partially submitted
Token Generated/paytment Pending
2 Description: Department allows applicant to proceed with the payment and same is sent to the applicant which he can do Initiated
through his dashboard
Fees Paid
3 Initiated
Description: Payment done successfully. Applicant needs to fill in the other details as mentioned in the application form
Basic Details saved
4 Description: CAF data saved and partially submitted. Applicant needs to upload necessary documents for further Initiated
proceedings
OwnerPhoto Signature Uploaded
5 Initiated
Description: Owner's photo and signature successfully uploaded by the applicant
Upload supporting document
6 Initiated
Description: Applicant uploads the neccesary supporting documents
Upload Form 19
7 Initiated
Description: Applicant uploads Form 19
Application Submitted
8 Department
Description: Application submitted successfully with necessary documents and information
Rectification (if required)
9 Applicant
Description: Application is sent back for additional rectification by the Department (if necessary)
Re-Submitted (if required)
10 Department
Description: Applicant re-submits the application (if necessary)
Approved Validity Certificate
11 Department
Description: Department provides the approved validity certificate to the applicant
Download Certificate
12 Applicant
Description: Applicant then download the approved certificate/license from his dashboard

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SCANNED COPIES OF THE FOLLOWING DOCUMENTS WHICHEVER IS APPLICABLE
ALLOWED
SL.NO. NAME OF THE DOCUMENTS FILE TYPE MAXIMUM FILE
SIZE

1 Academic qualification testimonials of C.P.I(In case of whole sale) pdf 1024KB

Affidavit of applicants(proprietors/ Partners/ Directors) sworn before first class Judicial Magistrate/
2 pdf 1024KB
Executive Magistrate (as per proforma)
Affidavit of Pharmacist/ CPI sworn before first class Judicial Magistrate/ Executive Magistrate (as per
3 pdf 1024KB
proforma)
4 Appointment and Acceptance letter of pharmacist and competent person in charge (as per proforma) pdf 512KB
Copy of resolution of the Board meeting along with list of present board of directors with respect to
5 pdf 512KB
Limited. Or Pvt. Ltd companies
6 Drug Licence (Biological) [applicable for renewal only] pdf 512KB
7 Drug Licence (Non Biological) [applicable for renewal only] pdf 512KB
8 Experience Certificate of CPI(Competent Person Incharge); as per rule pdf 1024KB
In case of partnership firms, registered Partnership deed along with firm registration receipt. In case of
9 limited or Pvt. Ltd. company – copies of Memorandum and Articles of Association.In case of LLP (Limited pdf 2048KB
liability partnership firm) copy of Memorandum and Articles.
10 Pharmacist/ CPI record from, registration certificate and Renewal Certificate of pharmacists pdf 1024KB
Possession document of the premises . a)Current House Tax receipt/ Consolidated rate bill/ Registered deed
of Conveyance/ Consent Letter from the owner/ N.O.C in the form of affidavit before 1st Class Judicial
11 pdf 2048KB
Magistrate Rent bill signed by owner or authorised signatory/ as the case relates to Parcha/ Khanja Dakhila
from B.L and L.R.O.
12 Power of attorney(if any) in Non-judicial stamp paper as per proforma. pdf 2048KB
13 Refrigerator related document of proposed premises pdf 512KB
14 Sketch map of proposed premises with location and surroundings (CAD Mode) pdf 512KB
Trade Licence/Trade Enlistment certificate, mentioning nature of trade (retail / wholesale) & system of
15 pdf 512KB
medicine (Allopathy / Homoeopathy).
16 Upload Identity Proof(PDF copy of Voter ID/PAN Card/Adhar Card/passport/Driving Licence) pdf 1024KB
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 ALLOWED
SL.NO. NAME OF THE DOCUMENTS FILE TYPE MAXIMUM FILE
SIZE

17 Voter ID/ PAN Card/Aadhar Card/ Passport/ Driving Licence of Pharmacists or CPI(as applicable) pdf 200KB

***For any critical issues or difficulties faced while submitting application please call to our
QUICK RESPONSE TEAM at 03322622004 in between 10am to 5pm on Monday to Friday
(Except Holidays) OR kindly drop a mail at [email protected]

Silpa Sathi Single Window Cell - Helpline no. (Toll free) 1800-345-5562

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