LeAB - 5 and 10 Marks - Unit 5
LeAB - 5 and 10 Marks - Unit 5
LeAB - 5 and 10 Marks - Unit 5
Consumer protection is the practice of safeguarding buyers of goods and services against unfair
practices in the market. It refers to the steps adopted for the protection of consumers from
corrupt and unscrupulous malpractices by the sellers, manufacturers, service providers, etc.
and to provide remedies in case their rights as a consumer have been violated.
In India, the protection of the rights of the consumers is administered by the Consumer
Protection Act, 2019. The Consumer Protection Act, 2019 was introduced to replace the
Consumer Protection Act, 1986. The new Act contains various provisions which incorporate the
challenges faced by modern and technology-dependent consumers. The Act also contains
various provisions for the protection and promoting the rights of the consumers.
The Act seeks to provide better protection of the rights and interests of the consumers by
establishing Consumer Protection Councils to settle disputes in case any dispute arises and to
provide adequate compensation to the consumers in case their rights have been infringed. It
further provides speedy and effective disposal of consumer complaints through alternate
dispute resolution mechanisms. The Act also promotes consumer education in order to
educate the consumer about their rights, responsibilities and also redressing their grievances.
A. Protect against the marketing of products that are hazardous to life and property.
B. Inform about the quality, potency, quantity, standard, purity, and price of goods to
safeguard the consumers against unfair trade practices.
C. Establish Consumer Protection Councils for protecting the rights and interests of the
consumers.
D. Assure, wherever possible, access to an authority of goods at competitive prices.
E. Seek redressal against unfair trade practices or unscrupulous exploitation of
consumers.
F. Protect the consumers by appointing authorities for timely and sufficient administration
and settlement of consumers’ disputes.
G. Lay down the penalties for offences committed under the Act.
H. Hear and ensure that consumers’ welfare will receive due consideration at appropriate
forums in case any problem or dispute arises.
I. Provide consumer education, so that the consumers are able to be aware of their rights.
J. Provide speedy and effective disposal of consumer complaints through alternate
dispute resolution mechanisms
• The right of a consumer to be protected from the marketing of goods and services that
are hazardous and detrimental to life and property.
• The right of a consumer to be protected against unfair trade practices by being aware of
the quality, quantity, potency, purity, standard and price of goods, products or services.
• The right of a consumer to have access to a variety of goods, services and products at
competitive prices.
• The right to seek redressal at respective forums against unfair and restrictive trade
practices.
• The right to receive adequate compensation or consideration from respective consumer
forums in case they have been wronged by the seller.
• The right to receive consumer education.
Section 2(47) of the Consumer Protection Act, 2019 defines the term ‘unfair trade practices’
which include:
State Consumer Protection Councils : Every state government shall establish a State Consumer
Protection Council known as the State Council having jurisdiction over that particular state. The
State Council acts as an advisory body. The members of the State Council are:
o The Minister-in-charge of the Consumer Affairs in the State Government will be appointed
as the chairperson of the council,
o Any number of official or non-official members representing necessary interests under the
Act, and
o The Central Government may also appoint not less than ten members for the purposes of
this Act.
The State Councils must hold at least two meetings every year
District Consumer Protection Council: Under Section 8 of the Act, the state government shall
establish a District Consumer Protection Council for every district known as the District Council.
The members of the District Council are:
o The collector of that district will be appointed as the Chairperson of the District Council, and
o Any other members representing necessary interests under the Act
Central Consumer Protection Authority: The Central Government shall establish a Central
Consumer Protection Authority which is known as the Central Authority under Section 10 of the
Consumer Protection Act, 2019, to regulate matters relating to violation of the rights of
consumers, unfair trade practices and false or misleading advertisements which are prejudicial
to the interests of the public and consumers and to promote, protect and enforce the rights of
consumers. The Central Government will appoint the Chief Commissioner and the other
Commissioners of the Central Authority as required under the Act.
The Central Authority must have an ‘Investigative Wing’ under Section 15 of the Act to conduct
an inquiry or investigation. The investigative wing must comprise of the Director-General and the
required number of Additional Director-General, Director, Joint Director, Deputy Director and
Assistant Director possessing the required experience and qualifications to carry out the
functions under this Act.
The functions and responsibilities of the Central Authority are laid down in Section 18 of the Act
which includes;
To protect and promote the rights of the consumers as a class and to prevent violation of
consumer rights,
o To prevent unfair trade practices,
o To ensure no false or misleading advertisements regarding any goods or services are
promoted,
o To ensure no person takes part in false or misleading advertisements,
o Inquire or investigate in cases of violation of consumer rights or unfair trade practices.
o File complaints before the National, State or District Commission as the case may be,
o To review matters relating to the factors hindering the enjoyment of consumer rights.
o To recommend the adoption of international covenants and best international practices
concerning consumer rights
o Promote research and awareness of consumer rights.
o Lay down necessary guidelines to prevent unfair trade practices and protect the
interests of the consumers.
Furthermore, the Central Authority also has the power to investigate after receiving any
complaint or directions from the Central Government or of its own motion in cases where there
is an infringement of consumer rights or unfair trade practices are carried out. And if the Central
Authority is satisfied that infringement of consumer rights or unfair trade practices has occurred
then it may:
• Recall the goods or services which are hazardous and detrimental to the consumers,
• Reimburse the prices of the goods and services to the consumers, and
• Discontinue the practices that are prejudicial and harmful to the consumers
Section 34 of the Act authorises the District Commission to entertain complaints where the
value of the goods or services paid as consideration does not exceed one crore rupees. The
complaint relating to goods and services can be filed to the District Commission by the
consumer, recognized consumer association, Central Government, Central Authority, State
Government, etc. Section 36 states that all the proceedings before the District Commission
shall be conducted by the President and at least one member of the commission.
Product liability:
Under Section 83 of the Act, a product liability action may be brought by a complainant against
a product manufacturer, product service provider or product seller.
• Liability of product service provider : A product service provider will be held liable in a
product liability action under the following circumstances:
o The service provider will be responsible when the service provided by them is faulty
or imperfect.
o There was an act of negligence on their part.
o The service provider failed to issue adequate instructions and warnings for the
services.
o The service provider failed to conform to the express warranty or terms and
conditions of the contract.
Liability of product seller : A product seller will be held liable in a product liability action
under the following circumstances:
✓They altered or modified the product which resulted in being detrimental to the consumer.
✓They failed to exercise reasonable care in assembling, inspecting or maintaining such
product
✓They exercised substantial control over the product which resulted in causing harm to the
consumer.
Exceptions to product liability : There are certain exceptions to product liability action
mentioned in Section 87 of the Act, such as;
The offences and penalties listed under this Act are mentioned as follows.
a) Punishment for false and misleading advertisements: Under Section 89 of the Act any
manufacturer or service provider who promotes false or misleading advertisements will be
punished with imprisonment for a term that may extend to two years and with fine that may
extend to ten lakh rupees.
b) Punishment for manufacturing, selling, distributing products containing adulterants:
Under Section 90 of the Consumer Protection Act, 2019 any person who sells, manufactures,
distributes products containing adulterants shall be penalised in case of the following
circumstances;
o If the adulterated product does not cause any injury to the consumer, then the term for
imprisonment will extend to a period of six months and fine which may extend to one lakh
rupees,
o If the product containing adulterant causes injury not amounting to grievous hurt, then
the term for imprisonment will extend to a period of one year and fine which may extend to
three lakh rupees,
o If the product containing adulterant causes injury amounting to grievous hurt, then the
term for imprisonment will extend to a period of seven years and fine which may extend to
five lakh rupees,
o If the product results in causing death to the consumer, then the term for
imprisonment will be for a period of seven years which may extend to life imprisonment and
fine not less than ten lakh rupees.
• Unfair contracts: The Act introduced ‘unfair contract’ under Section 2(46) of the
Act, which includes contracts requiring excessive security deposits to be given by the
consumer for the performance of contractual obligations. However, the inclusion of unfair
contracts in the Act would enable the consumer to file complaints in such cases and would
also keep the fraudulent businesses in check.
• Territorial jurisdiction: The Act enables the consumers to file complaints where the
complainant resides or personally works for gain thus it would benefit the consumers in
seeking redressal for their grievances when their rights have been violated
• False and misleading advertisements: The Act defines the term ‘false and misleading
advertisements’ and also lays down strict penalties for such acts or omissions.
• Product liability: The term ‘product liability’ has been defined by this Act, which states
that it is the duty of the product manufacturer, service provider or seller to compensate for any
harm caused to a consumer by such defective product manufactured or service provided to the
consumer
• Mediation and alternative dispute resolution: The Act enables the consumer to opt for
mediation and alternative dispute resolution mechanisms for speedy and effective settlement of
consumer disputes
• E-filing of complaints: The Act also facilitates e-filling of the complaints and seeking
video conference hearings by the Commission. Thus, providing convenient means for the
consumers to voice their grievances.
The Act is divided into 13 chapters, 90 sections and 2 schedules. The following are the chapters
under the Act:
• Chapter 1 deals with the applicability of the Act and definitions of various terminologies
used in the Act.
• Chapter 2 talks about digital and electronic signatures.
• Electronic governance and electronic records are given under Chapters 3 and 4
respectively.
• Chapter 5 is related to the security of these records and Chapter 6 deals with regulations
of certifying authorities.
• Chapter 7 further gives the certificates needed to issue an electronic signature.
• Chapter 8 gives the duties of subscribers and Chapter 9 describes various penalties.
• Chapter 10 provides sections related to the Appellate Tribunal.
• Chapter 11 describes various offences related to breach of data and their punishments.
• Chapter 12 provides the circumstances where the intermediaries are not liable for any
offence or breach of data privacy.
• The final chapter, i.e., Chapter 13 is the miscellaneous chapter.
• Schedule 1 gives the documents and data where the Act is not applicable.
• Schedule 2 deals with electronic signatures or methods of authentication.
The Act, however, does not apply to documents given under Schedule 1. These are:
• Any negotiable instrument other than a cheque as given under Section 13 of the
Negotiable Instruments Act, 1881.
• Any power of attorney according to Section 1A of the Powers of Attorney Act, 1882.
• Any sort of trust according to Section 3 of the Indian Trusts Act, 1882.
• Any will including testamentary disposition given under the Indian Succession Act, 1925.
• Any contract or sale deed of any immovable property.
Objectives of Information Technology Act, 2000: The Act was passed to deal with e-commerce
and all the intricacies involved with digital signatures and fulfil the following objectives:
• The Act seeks to protect all transactions done through electronic means.
• E-commerce has reduced paperwork used for communication purposes. It also gives legal
protection to communication and the exchange of information through electronic means.
• It protects the digital signatures that are used for any sort of legal authentication.
• It regulates the activities of intermediaries by keeping a check on their powers.
• It defines various offences related to data privacy of citizens and hence protects their data.
• It also regulates and protects the sensitive data stored by social media and other electronic
intermediaries.
• It provides recognition to books of accounts kept in electronic form regulated by the
Reserve Bank of India Act, 1934.
Electronic records and signatures: The Act defines electronic records under Section 2(1)(t),
which includes any data, image, record, or file sent through an electronic mode. According to
Section 2(1)(ta), any signature used to authenticate any electronic record that is in the form of a
digital signature is called an electronic signature. However, such authentication will be affected
by asymmetric cryptosystems and hash functions as given under Section 3 of the Act.
Section 3A further gives the conditions of a reliable electronic signature. These are:
• If the signatures are linked to the signatory or authenticator, they are considered reliable.
• If the signatures are under the control of the signatory at the time of signing.
• Any alteration to such a signature must be detectable after fixation or alteration.
• The alteration done to any information which is authenticated by the signature must be
detectable.
• It must also fulfill any other conditions as specified by the Central Government.
The government can anytime make rules for electronic signatures according to Section 10 of the
Act. The attribution of an electronic record is given under Section 11 of the Act. An electronic
record is attributed if it is sent by the originator or any other person on his behalf. The person
receiving the electronic record must acknowledge the receipt of receiving the record in any
manner if the originator has not specified any particular manner. (Section 12). According to
Section 13, an electronic record is said to be dispatched if it enters another computer source that
is outside the control of the originator.
o In case the record is sent to any other computer system, the receipt occurs when it is
retrieved by the addressee.
• When the addressee has not specified any computer resource, the receipt occurs when the
record enters any computer source of the addressee.
Certifying authorities
Appointment of Controller :Section 17 talks about the appointment of the controller, deputy
controllers, assistant controllers, and other employees of certifying authorities. The deputy
controllers and assistant controllers are under the control of the controller and perform the
functions as specified by him. The term, qualifications, experience and conditions of service of
the Controller of certifying authorities will be determined by the Central Government. It will also
decide the place of the head office of the Controller.
o According to Section 18, the following are the functions of the Controller of certifying
authority:
o He supervises all the activities of certifying authorities.
o Public keys are certified by him.
o He lays down the rules and standards to be followed by certifying authorities.
o He specifies the qualifications and experience required to become an employee of a certifying
authority.
o He specifies the procedure to be followed in maintaining the accounts of authority.
o He determines the terms and conditions of the appointment of auditors.
o He supervises the conduct of businesses and dealings of the authorities.
o He facilitates the establishment of an electronic system jointly or solely.
o He maintains all the particulars of the certifying authorities and specifies the duties of the
officers.
o He has to resolve any kind of conflict between the authorities and subscribers.
o All information and official documents issued by the authorities must bear the seal of the
office of the Controller.
Powers of certifying authorities
o Every such authority must use hardware that is free from any kind of intrusion. (Section 30)
o It must adhere to security procedures to ensure the privacy of electronic signatures.
o It must publish information related to its practice, electronic certificates and the status of
these certificates.
o It must be reliable in its work.
o The authority has the power to issue electronic certificates. (Section 35)
o The authority has to issue a digital signature certificate and certify that:
o subscriber owns a private key along with a public key as given in the certificate.
o The key can make a digital signature and can be verified.
o All the information given by subscribers is accurate and reliable
o The authorities can suspend the certificate of digital signature for not more than 15 days.
(Section 37)
o According to Section 38, a certificate can be revoked by the authorities on the following
grounds:
• Amendment of 2008 : The amendment in 2008 brought changes to Section 66A of the
Act. This was the most controversial section as it provided the punishment for sending any
offensive messages through electronic mode. Any message or information that created hatred
or hampered the integrity and security of the country was prohibited. However, it had not
defined the word ‘offensive’ and what constitutes such messages, because of which many
people were arrested on this ground. Another amendment was made in Section 69A of the
Act, which empowered the government to block internet sites for national security and
integrity. The authorities or intermediaries could monitor or decrypt the personal information
stored with them.
• The 2015 Amendment Bill : The bill was initiated to make amendments to the Act for
the protection of fundamental rights guaranteed by the Constitution of the country to its
citizens. The bill made an attempt to make changes to Section 66A, which provides the
punishment for sending offensive messages through electronic means. The section did not
define what amounts to offensive messages and what acts would constitute the offence.
• Information Technology Intermediaries Guidelines (Amendment) Rules, 2018
The government in 2018 issued some guidelines for the intermediaries in order to make them
accountable and regulate their activities. Some of these are:
o The intermediaries were required to publish and amend their privacy policies so that
citizens could be protected from unethical activities like pornography, objectionable
messages and images, messages spreading hatred, etc.
o They must provide the information to the government as and when it is sought within 72
hours for national security.
o It is mandatory for every intermediary to appoint a ‘nodal person of contact’ for 24×7
service.
o They must have technologies that could help in reducing unlawful activities done online.
• The rules also break end-to-end encryption if needed to determine the origin of harmful
messages.
Objectives of IPR
• IPR Awareness: Outreach and Promotion - To create public awareness about the economic,
social and cultural benefits of IPRs among all sections of society.
• Improvement in GII Ranking: India’s rank in the Global Innovation Index (GII) issued by WIPO
has improved from 81st in 2015 to 52nd place in 2019.
• Strengthening of institutional mechanism regarding IP protection and promotion.
• Clearing Backlog/ Reducing Pendency in IP applications: Augmentation of technical
manpower by the government, has resulted in drastic reduction in pendency in IP applications.
o Automatic issuance of electronically generated patent and trademark certificates has also
been introduced.
• Increase in Patent and trademark Filings: Patent filings have increased by nearly 7% in
the first 8 months of 2018-19 vis-à-vis the corresponding period of 2017-18. Trademark filings
have increased by nearly 28% in this duration
• IP Process Re-engineering Patent Rules, 2003 have been amended to streamline
processes and make them more user friendly. Revamped Trade Marks Rules have been
notified in 2017.
• Creating IPR Awareness: IPR Awareness programs have been conducted in academic
institutions, including rural schools through satellite communication, and for industry, police,
customs and judiciary
• Technology and Innovation Support Centres (TISCs): In conjunction with WIPO, TISCs
have been established in various institutions across different states.
• IPR protection gives your business a competitive advantage over other similar
businesses.
• IPR protection allows you to prevent unauthorised use of your intellectual property and
works.
• IPR enhances the value of your company and also opens avenues for collaborations and
opportunities for generating income such as by entering into licensing agreements to exploit/work
the invention/work.
• IPR helps to attract clients and creates your brand value. For example, the consumers
start identifying your products with the unique logo or registered trademark.
• You have to incur additional costs for getting IPR protection including legal costs and
other fees.
• Even after getting the intellectual property right, you might still face a lot of difficulties in
curbing the copying and unauthorised use of your work. Moreover, sometimes an attempt to
enforce IP rights could lead to a reduction in the consumer base.
• IP rights aren’t absolute. There are certain limitations and conditions imposed by law on
the exercise of these rights (such as a limited period of protection and compulsory licensing
provisions) in the interests of the general public.
Q4)Copyrights:
The term ‘copyright’ concerns the rights of the creators/authors of literary and artistic works. A
copyright is also called a ‘literary right’ or ‘author’s right’. Copyright gives an author exclusive
right to his creation and prevents the copying and unauthorised publishing of his work.
In India, the term of copyright protection extends throughout the lifetime of the author and then
60 years after his death.
Law relating to copyright in India: The Copyright Act, 1957
The Copyright Act, 1957 is a comprehensive legislation dealing with copyrights in India. The Act
regulates the various aspects relating to copyright regime in India such as:
• Registration of copyright
• Publication, term of copyright
• Assignment, and licence of copyright
• Special rights of broadcasting organisation and performer’s rights
• Infringement of copyright and remedies thereof
• Establishment of copyright authorities and copyright societies
• International Copyright
Copyright infringement
Section 51 of the Copyright Act, 1957 provides for ‘What constitutes copyright infringement’.
Copyright is said to be infringed:
• When a person does something that the owner of the copyright has the exclusive right to
do, or permits for profit the use of any place for the purpose of the communication of the work
to the public, where such communication constitutes an infringement of the copyright in the
work, without a licence or in violation of the conditions of the licence.
• When any person makes for sale or hire, sells or lets for hire, or displays or offers for sale
or hire, or distributes either for the purpose of trade or to such an extent as to prejudice the
owner of the copyright, or exhibits in public, or imports into India any infringing copies of the
work.
Q5)Patents:
A patent is an exclusive right granted for an invention or innovation, which might be a product, a
method or a process, that introduces a novel way of doing something or offers a new technical
solution to a problem. In other words, it is a right of monopoly granted to a person who has
invented
• a new and useful article, or
• improvement of an existing article, or
• a new process of making an article.
A patent is granted for inventions having industrial and commercial value. It is the exclusive right
to manufacture the new article/manufacture the article with the invented process for a limited
period of time (usually 20 years from the filing date of the application) in exchange for disclosure
of the invention. A patent owner can sell his patent or grant licence to others to exploit the
same.
Q6) Trademarks:
A trademark is a symbol that is used to distinguish the goods of one enterprise from its
competitors. A trademark may consist of a single letter, logo, symbol, design, or numerals and
three-dimensional features such as shape and packaging, etc. Section 2(zb) of the Trademarks
Act, 1999 defines “trademark” as a mark capable of graphical representation and which can be
used to distinguish the goods or services of one person from those of others. A trademark may
include the shape of goods, their packaging, and a combination of colours. Hence,
distinctiveness is the hallmark of a trademark. Trademarks used in connection with services
such as tourism, banking, etc., are called Service Marks. The owner has the exclusive right to
the use of a registered trademark. There are 45 classes of trademarks, consisting of 34 classes
of products and 11 classes for services.
Function/Purpose of a trademark
Infringement of trademark
In order to constitute infringement of a registered trademark, following conditions are required
to be fulfilled:
Section 29 of the Trademarks Act provides for the common forms of trademark infringement.
For instance, the advertisement of a registered trademark of another for promotion of one’s
trade amounts to infringement. Following remedies are available to the trademark owner
against infringement of his trademark:
• Filing suit for infringement
• Criminal remedies
Benefits of trademark registration
Q7)Geographical Indications
A geographical indication (GI) is used to identify goods having a specific geographical origin.
These indications denote quality, reputation, or other characteristics of such goods essentially
attributable to their geographical origin. Generally, geographical indications are used for
foodstuffs, agricultural products, wine, industrial products and handicrafts. Examples of GI
include Basmati Rice, Darjeeling Tea etc.
Benefits of registration of GI
• Confers legal protection to domestic/national GI which in turn boosts exports.
• Prevents others from making unauthorised use of a Registered Geographical Indication.
• Promotes the economic well-being of producers of items produced in a specific
geographic area.
The Geographical Indications of Goods (Registration and Protection) Act, 1999 provides for the
registration and better protection of geographical indications relating to goods. The Act contains
provisions relating to the establishment of a Geographical Indications Registry, registration of
geographical indications of goods, rights conferred by registration, registration of authorised
users of registered geographical indications, provisions for renewal, rectification and restoration
of geographical indications, and prohibition of registration of geographical indication as a trade
mark, etc.
Trade Secrets: Trade Secrets are IP rights on confidential information which may be sold or
licensed. A trade secret refers to any confidential business information and may include
designs, drawings, plans, business strategies, R & D related information, etc. In order to qualify
as a trade secret, the information should be commercially valuable i.e., useful in a trade or
business, known to a small number of people, and subject to reasonable steps taken by the
rightful holder of the information to keep it secret.
Types of trade secrets
• Technical information such as information regarding manufacturing processes, designs,
drawings of computer programs, etc.
• Commercial information, such as distribution methods, advertising strategies, etc.
• Financial information, formulas, recipes, secret combination of elements, source
codes, etc.
Industrial Designs: An industrial design means the ornamental or visual aspects of an article.
It may consist of three dimensional features, for instance, the shape of an article, or two-
dimensional features, such as lines, patterns, or colour. An industrial design is purely aesthetic,
non-functional, and has no utility. It is necessary to provide legal protection to the creative
originality of an industrial design to prevent others
from copying it.
The Designs Act, 2000 seeks to promote the creation of novel, original designs along with
balancing competing interests by granting the time-bound monopoly right to use registered
industrial design by the owner. The Act contains provisions regarding registration of designs,
copyright in registered designs, industrial and international exhibitions, restoration of lapsed
designs, the penalty for infringement of registered designs, etc.