Technology Planning 07 Strategic Plan 20070924 MTAB
Technology Planning 07 Strategic Plan 20070924 MTAB
Technology Planning 07 Strategic Plan 20070924 MTAB
Briefing Objectives
Ensure common understanding of Current IT State and Future Strategic IT Directions
Overview of Information Technology Current State Opportunities Critical Success Factors Answer Questions
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Technology Planning Roles and Responsibilities: Plan, Design, Build, Operate, Maintain and Support
Agency Service Reporting Service Standards SFSTAT KPIs Project/Program Management Lead projects/programs PMO Business Process and System Design Business Process Analysis and Engineering Business Requirements Development and Analysis Data Analysis Application Development and Support Business Application Maintenance and Support GIS Data Management Reporting Programming and bug fixes Vendor Mgmt IT Infrastructure Engineering Design and Build IT Infrastructure (networks, servers, databases, storage, operating systems, internet access, video, etc.) Availability, Capacity and Performance Planning IT Architecture/System Integration System Architecture/Integration Strategic Planning and Development Set Standards Policy Development IT End User Support Office Moves (adds, moves, changes) Help Desk/Trouble Shooting/Incident Mangement IT Field Support for 38 locations End User Tools (MS Office, email, etc.) Printing / CopySMART User Access / Remote Access PCs, cell phones, etc. Data Center Operations IT Operations, Maintenance and Monitoring Storage Management; Backups and Restores; Archiving Server Management Disaster Recovery Planning IT Security
Policy Risk Management Intrusion Detection and Monitoring; AntiVirus, etc. End User and Network/Internet security
IT Service Planning IT Service Planning and Metrics ITIL / IT Process Improvements Procurement PO processing and management RFP development and support Vendor and Contract Management
Strategic Goals
CIO Goals
Must Leverage Technology to Improve Service and Efficiency
Strategies
Improved Customer Experience, Community Value, Image, & Leadership Financial Stability and Effectiveness
On-Street Systems
Traveller Information
In-Vehicle Technologies
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In-Vehicle Technologies
Fare Box / TransLink NextMuni Automatic Passenger Counting Fleet Watch DVR ATCS Radio Video
Traveller Information
Trip Planning: 311 & 511 NextMuni Signs www.SFMTA.com
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Performance Reporting
FINANCE
REVENUE
AVL - APC
MAINTENANCE
OTHER
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Environmental Assessment
Area Current State Assessment Opportunities
Network unable to support bandwidth requirements of future initiatives; fiber infrastructure and expansion IT security improvements needed - start with a risk assessment Applications functionally specific; some obsolete systems Almost every SFMTA initiative has IT components Heterogeneous application environment limits ability to add further capabilities and gain insight from information Focus on business process and total system is missing Limited resources and expertise to implement integrated systems and to support existing systems Difficulty in operationalizing existing systems IT must be systematically implemented (data, process, people) Turn data to information Projects have limited linkage to business benefits Limited guidance on project relevance to business impact value Significant opportunity to establish prioritization for more effective use of IT resources Leverage Governance to set priorities and drive return on investment
Infrastructure
Governance
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Ne ed He to re b e
Level 4
Value
IT as strategic business partner IT and business metric linkage IT/business collaboration improves business process Real-time infrastructure Business planning Innovation
Level 0
Reactive Chaotic
Manage IT as a Business Service and Account Management Service Delivery Process Engineering Operational Process Engineering Tool Leverage
Source: Gartner 2007 14
Business Applications Intelligent Transportation Technologies Business Process Re-engineering Enhancements and Upgrades Capacity Planning and Engineering New Technologies Desktop/Telecomm adds, moves, changes Desktop Management Help Desk /End User Support IT Operations, Maintenance, Support (Data Center, Network, etc.)
IT Modernization
IT Modernization
IT Utility/Infrastructure
IT Utility/ Infrastructure
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Questions
Measure
FY05
FY06
FY07
Applications Supported Projects Supported Dept Supported # of Workstations* # of Locations # of Remote Access Terabytes of Storage
* +2,000 End Users
10 2 7 600 19 5 0.16
16 4 7 900 23 25 2.4
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IT Demand: Current and Future IT Requirements: Muni Service Delivery and Operations Division
Provide System/Application/Project Support and Maintenance
1. 2. 3. 4. 5. 6. 7.
Trapeze SHOPS / Ad Hoc Reporting Track and Signal Access Application (obsolete) TransitSafe: Support CalTrain Data Collection Application APC - Automatic Passenger Counters RUCUS - auto dispatch (obsolete)
MP2 (Facility management and Linear Asset Management System) Yard Maps Central Control Logs (obsolete) Schedule viewer ATCS System & Control Room Radio Control System File Maker Software (for Training)
Future Projects/Requests
1. 2. 3. 4. 5. 6. 7. 8. SHOPS Upgrade Trapeze 311/ COM Integration System for Street Supervisors Hand Held Information Capture Linear Asset Management A real-time incident management / incident tracking / automated notification system Yard Map Expansion Learning management system / content management system Computer Based Training (CBT) for operators (personnel performance management, testing and certification)
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IT Demand: Current and Future IT Requirements: Transportation Planning and Development Division
Provide System/Application/Project Support and Maintenance 1. NextMuni Project: on going project support 2. GIS data and mapping applications 3. TEP Ad-Hoc reports 4. 511 Interfaces/real-time data exchange 5. Desktop support for AutoCAD other misc. desktop applications 6. Home grown PMIS (Project Management Information System - Obsolete) Unsupported by Technology Planning 1. Other Specialized Engineering Desktop Tools FY08 Carry Over Projects 1. NextMuni expansion and support: expansion to shelters; productionalization; flat screen deployment; vendor management 2. Capital Asset LifeCycle Management System 3. Radio Communication System Replacement (needs assessment/design support) 4. Islais Creek (needs assessment/design support) FY09 5. Metro East (networking, desktop, etc. support) FY09 Future Project/Request 1. Central Control and Communication 2. TEP outcomes for business analysis and business system data integration 3. Automatic Train Control upgrades (design and implementation review/support) 4. Replacement of the home-grown Project Mgmt Information System application 5. Central Subway System (needs assessment/design support) 6. Elevator / Escalator Monitoring (network design/support) 7. CCTV Design and Implementation
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2. 3.
Future Projects/Request 1. Separate security network connecting 875, Video Shop, MME, OSVN, Geneva, Central Control 2. Expand video network/devices
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Future Projects/Request
1. 2. 3. 4. Enhance current HRDB system/reporting to support managers position control, recruiting, etc. DHRs new HR System (People Soft and Time and Labor Tracking & Reporting) and Trapeze Interface to new HRIS SFMTA HR Intranet upgrade for information, contracts, forms, etc. In-house Risk Management System/Workers Comp System
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Provide System/Application/Project Support and Maintenance 1. Ad hoc reporting 2. Meeting Debrief Program for ED and MTA Board 3. SFMTA Intranet Unsupported by Technology Planning 1. SFMTA.com 2. ACS Application and Devices: Qmatic, Citation Server, TIMMS, eTIMS FY08 Carry Over Projects 1. ACSs network integration for new contract (?) Future Project/Request 1. Internal and External Web improvements: on-line chat; portal improvements; etc. 2. E-Alert Messaging System 3. Status Report Formatting/Collection Tool
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