SUCHANDANA S

Project Manager | Consultant

+91-8217226423 [email protected] Please Specify

Targeting to elevate project management expertise in the software and IT sectors, driving transformative results, fostering
innovation, and leading dynamic teams within a forward-thinking organization.

Core Competencies Profile Summary

Strategic Project Planning Nearly 7 Years of IT & Software Expertise: Hands-on experience in the IT and
software sectors, consistently driving operational improvements and optimizing
Operational Efficiency processes to enhance efficiency and productivity.
Leadership in Project Management at Ikontel Pvt. Ltd.: Lead the execution of
multiple high-impact projects at Ikontel Private Limited, ensuring alignment with
Team Dynamics And Leadership strategic goals and achieving on-time delivery, while maintaining a focus on quality and
client satisfaction.
Client Relationship Management Expertise in ServiceNow & IT Service Management: Developed an advanced skill set
in IT service management, with extensive experience in leveraging ServiceNow to
streamline service delivery and improve operational efficiency across projects.
Process Optimization Major Operational Efficiency Improvement: Spearheaded a transformative project
that led to a significant boost in operational efficiency, directly contributing to
Performance Metrics Analysis enhanced service delivery, increased client satisfaction, and measurable business
growth.
Quality Assurance Methodologies Strong Leadership & Team Development: Showcased strong leadership by fostering
a collaborative and responsible team environment, mentoring team members, and
supporting their professional development to create high-performing teams.
Stakeholder Engagement ITIL Expertise & Best Practices Implementation: Expertise in ITIL frameworks, with
a focus on applying industry best practices to optimize IT service management
Risk Assessment Frameworks processes, improve resource allocation, and elevate service standards.
Data-Driven Decision Making: Utilized advanced data analytics tools to extract
actionable insights, driving data-informed decision-making and contributing to long-
term strategic planning and operational excellence.
Career Timeline
Work Experience
Project Manager | Ikontel Private Limited, Bangalore, Karnataka
July 2024 – Present
Key Result Areas:
Spearheading project management initiatives, ensuring that all projects are delivered on
time, within scope, and aligned with the strategic objectives of the organization.
Collaborating with cross-functional teams to define project scope, objectives, and
deliverables, while effectively communicating project expectations to team members and
stakeholders.
Implementing project management best practices and methodologies to enhance
operational efficiency and drive successful project outcomes.
Monitoring project progress and performance, utilizing key performance indicators (KPIs)
to identify areas for improvement and implement corrective actions as necessary.
Facilitating regular project status meetings, providing updates to stakeholders, and
ensuring transparency in project execution.
Managing project budgets and resources, ensuring optimal allocation and utilization to
achieve project goals.
Conducting risk assessments and developing mitigation strategies to address potential
project challenges proactively.
Fostering a collaborative team environment, encouraging open communication and
knowledge sharing among team members.

Key Result Areas:

Successfully led a project that resulted in a X% increase in client satisfaction scores,
showcasing the capability to align project outcomes with client expectations.
Established a stakeholder engagement strategy that increased project visibility and
collaboration, leading to a XX% improvement in stakeholder satisfaction scores.
 Technical Skills Associate Consultant | KPMG, Bangalore, Karnataka
Nov 2021 – May 2024
ServiceNow ITSM Key Result Areas:
Jira for project tracking Allocated work among team members and provided guidance on complex cases,
ensuring that all team members were well-equipped to handle their responsibilities
Advanced MS Excel effectively.
Project management Utilized the ServiceNow ITSM platform to manage incidents, changes, and problems,
ensuring adherence to best practices and compliance with organizational standards.
ITIL framework implementation Conducted audits of case updates and notes, ensuring high-quality documentation and
Data visualization tools adherence to established protocols by the Level 1 support team.
Created comprehensive reports and dashboards to provide stakeholders with insights
Agile project management into team performance and project status.
Risk management strategies Collaborated with stakeholders to identify areas for improvement and implemented
strategies to enhance service delivery.
Change management processes Participated in change management processes, ensuring that all changes were
documented and communicated effectively to relevant parties.
Engaged in continuous learning to stay updated on industry trends and best practices
Education in IT service management.
Facilitated knowledge-sharing sessions to promote best practices and enhance team
2018
capabilities.
Bachelor of Computer
Application (BCA)
Service Associative Engineer | Accenture, Bengaluru, Karnataka
Presidency College, Bangalore
University Dec 2020 – Nov 2021
Key Result Areas:
Acted as the primary escalation point for server and application issues, ensuring swift
Certifications resolution and minimal disruption to business operations.
Adhered to Incident Management and ITIL processes, ensuring all incidents were
Chat GPT and AI precisely logged, tracked, and resolved in line with established protocols.
AI Hacks with MS Office Led recovery calls and coordinated with cross-functional teams to ensure clear
communication and efficient issue resolution.
Power BI Certification Conducted comprehensive training sessions for new team members, delivering both
classroom and hands-on training to facilitate a seamless onboarding experience.
Ensured compliance with business-critical task checklists and scheduled events,
maintaining operational integrity and driving efficiency.
Generated daily logs and exception reports, offering detailed insights into major service
incidents and identifying key trends.
Participated in change management processes, ensuring the smooth and effective
implementation of changes.
Collaborated closely with development teams to troubleshoot and resolve application
issues escalated by end users.

Previous Experience
Technical Engineer | Hewlett-Packard, Bengaluru, Karnataka
Feb 2018 – Nov 2020

Personal Details
Date of Birth: 07th November 1997
Languages Known: English, Hindi, Kannada, Odiya
Address: Bangalore – 562123, Karnataka