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XYZ NAME

+91-XXXXXXXXXXXX
[email protected]

Career Objective

Seeking a long term position in Networking Domain with prestigious organization which provides an
ambience where I can enhance my technical and personal skills and utilize them to benefit the organization.

Professional Certification: CCNA- Voice Certified. Cisco 210-060 CICD

Technical Knowledge
Devices and Software Used

 Cisco Routers – 1841, 2611XM, 2621XM, 2691, 2801, 2811, 2901, 2911, 2921.
 Cisco Switches – Catalyst 2950, 2960, 3550, 3560, 3750.
 IP Phones – 3905, 7941, 7942G, 7961, 7962G, 7965, 7970, 8945, 9971.
 Expansion Modules – 7914, 7915, 7916.
 MCS Servers 7825, 7835, 7845.
 UCS Servers – C220.
 DSP – PVDM2, PVDM3.
 T1 and E1 cards on VWIC, VWIC2 andVWIC3.
 FXO and FXS on VIC and VIC2.
 Codec – G.711, G.729, G.722, ilbc.
 VMware Esxi basics
 UC servers
 CUCM 7.x, 8.x, 9.x
 CUC 7.x, 8.x, 9.x
 UCCX 7.x, 8.x, 9.x
 CUPS 7.x, 9.x
 Soft Clients & Tools used – CCP, CIPC, CUPC, RTMT, rPSM.
 CUE – 7.0 on AIM and 7.1, 8.6 on ISM-SRE, AIM2-CUE, NM-CUE
 IOS – 12.X, 15.X.

Protocols & Technology glimpse

 Voice Gateways – H323, SIP, MGCP, SCCP, Dial-peers.


 Protocols – DHCP, NTP, TFTP, FTP, VLAN, VTP, DTP, Dot1q, RTP, RTCP, CRTP, POE.
 Mobility – Extension Mobility, Extension Mobility Cross Cluster, Device Mobility, Mobile Voice Access, Unified
Mobility.
 VoIP Trunks- SIP Trunk, H323 Trunk and ICT.
 High Availability- SRST, AAR.
 CUC- Mailboxes, Call Handler, Directory Handler, Interview Handlers.
 BAT- Add, Delete, Update & Maintain CUCM.
 CUCM - Call Routing, Call Restrictions, Route Plan and Time of day routing.
 Installation of servers like CUCM, CUC, CUPS on MCS, UCS.
 Troubleshoot – DNA, RTMT, Trace analysis.
 CAC - Locations based CAC, RSVP based CAC, ELCAC.
 PSTN Trunks – T1, E1, ISDN PRI.
 Call Coverage – Forward, Hunting, Transfer, Voicemail.
 URI Dialing – ILS Topology and Inter-Cluster URI Dialing.
 Media resources – MOH, Transcoder, Conference Bridges, Annunicator, MTP.
 Gatekeepers – Implementation and troubleshooting.
 SAF – Implementation between CUCM and CUCME clusters as well as SRST Devices.

Professional Experience

Company: Company Name


Designation: Technical Consultant (Cisco-Voice)
Period: March 2015- Till present

Roles & Responsibilities:

 Handling Customer issues and change requests for IPT and IPCC, troubleshooting the issues on call manager
and interacting with various support teams to resolve the issue.
 Configuring and maintaining Cisco IP Phones. Troubleshooting problems related to IP phones. Communicating
and solving end users problems.
 Monitoring VoIP Network and primary troubleshooting.
 Working on Cisco Unified Communication manager 8.5.1.13900-5
 Trouble shooting the basic network related issue.
 Troubleshooting Cisco Call Manager to enable features and services to include music on hold, Call Forward
All, Meet ME, Extension mobility.
 Performing the vendor interaction.
 Configuration and Maintenance of Internet Cisco IP Phones (Soft and Hard) series 7937/40/42/60/70 which
are networked over 4 cluster Worldwide.
 Handling on Hunt Group, Hunt List & Hunt Pilot

Company: Company Name


Designation: Unified communication Engineer
Period: July 2014- March 215

Roles & Responsibilities:

 Configuring and maintaining Cisco IP Phones.


 Communicating and solving end users problems
 Troubleshooting problems related to IP phones.
 Configuring and maintaining Cisco IP Phones. Troubleshooting problems related to IP phones. Communicating
and solving end users problems.
 Monitoring VoIP Network and primary troubleshooting.
 Working on Cisco Unified Communication manager 8.5.1.13900-5
 Trouble shooting the basic network related issue

Company: Company Name


Designation: Jr. Service Engineer
Period: Aug 2013 – Jan 2014

Roles & Responsibilities:

 Operation and Maintenance of Point to Point network and Wimax Ethernet services for Vodafone and Tata
Communications Ltd (TCL).
Academic Qualifications

Year Degree Institute/School


2014 B.Tech/BE Laxmi Devi Institute of Engineering and Technology, Alwar
(Information Technology) Rajasthan Technical University
2010 Class XII (CBSE) Boys School Chirag Enclave New Delhi
2007 Class X (CBSE) R.C.C.E Public School

Extra-Curricular Activity

 Lead Coordinator at CRIFOTESS (cricket, football, chess event) at College level.


 Played football tournament at IMS Ghaziabad and qualified till quarter finals amongst 70 teams.
 Successfully coordinated various activities and events in college technical fests SANGRAM 2014 & SANGRAM
2013.
 Motivated juniors to participate in various cultural, technical activities in the college.

Personal Information

Date of Birth : XXXXX


Permanent Address : Sample, Sample, Sample, 411045
Languages : English, Hindi.
Marital Status : XXXX

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