SyedMifzalRaza Rizvi Resume 5
SyedMifzalRaza Rizvi Resume 5
SyedMifzalRaza Rizvi Resume 5
PROFESSIONAL SUMMARY
Self-motivated Quality Assurance Analyst with outstanding oral and written
communication skills. Extensive knowledge in computer software development.
Solid background performing quality assurance testing and consultative services
for customers.
mifzal815@gmail.com
SKILLS
00923361409271
• Software System Testing • Time Management
• Quality Assurance • Burden Handling
Lahore
• Project Management • Team Work
• Timelines and Milestones • Microsoft Office
• Customer Services • Problem Solving
WEBSITES , • Communication Skills • Attention to Detail
PORTFOLIOS ,
PROFILES
WORK HISTORY
• https://www.linkedin.com/in
/mifzal-rizvi-9536291b0/ February 2022 - Current
WazTech-JP Tech Communication - Quality Assurance Analyst, Lahore
• Evaluated current processes to develop improvement plans.
EDUCATION
• Reviewed internal systems and organized training plans to address areas in
Bachelors in Computer need of improvement.
Sciences
Lahore Garrison University,
• Evaluated diverse organizational systems to identify workflow,
communication, and resource utilization issues.
Lahore, 2022
• Worked well in a team setting, providing support and guidance.
LANGUAGES • Develop and improve knowledge of products and knowledge of call center
performance and functional requirements.
English • Monitor KPIs, track quality metrics and provide regular analytics reports to
upper management.
Advanced (C1)
• Review agents' conversations across all contact touchpoints to measure
Urdu teams' performance and track customer support quality.
Bilingual or Proficient (C2) • Identify lapses in agents' performance and provide constructive feedback for
improvement.