SyedMifzalRaza Rizvi Resume 5

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SYED MIFZAL RAZA RIZVI

PROFESSIONAL SUMMARY
Self-motivated Quality Assurance Analyst with outstanding oral and written
communication skills. Extensive knowledge in computer software development.
Solid background performing quality assurance testing and consultative services
for customers.
mifzal815@gmail.com

SKILLS
00923361409271
• Software System Testing • Time Management
• Quality Assurance • Burden Handling

Lahore
• Project Management • Team Work
• Timelines and Milestones • Microsoft Office
• Customer Services • Problem Solving
WEBSITES , • Communication Skills • Attention to Detail
PORTFOLIOS ,
PROFILES
WORK HISTORY
• https://www.linkedin.com/in
/mifzal-rizvi-9536291b0/ February 2022 - Current
WazTech-JP Tech Communication - Quality Assurance Analyst, Lahore
• Evaluated current processes to develop improvement plans.
EDUCATION
• Reviewed internal systems and organized training plans to address areas in
Bachelors in Computer need of improvement.
Sciences
Lahore Garrison University,
• Evaluated diverse organizational systems to identify workflow,
communication, and resource utilization issues.
Lahore, 2022
• Worked well in a team setting, providing support and guidance.
LANGUAGES • Develop and improve knowledge of products and knowledge of call center
performance and functional requirements.
English • Monitor KPIs, track quality metrics and provide regular analytics reports to
upper management.
Advanced (C1)
• Review agents' conversations across all contact touchpoints to measure
Urdu teams' performance and track customer support quality.
Bilingual or Proficient (C2) • Identify lapses in agents' performance and provide constructive feedback for
improvement.

April 2020 - February 2022


MindBridge Pvt Limited - Client Support Executive, Lahore
• Maintained positive customer relations by addressing problems head-on and
implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy
or angry customers.
• Handle 100+ customer interactions per day, giving detailed, personalized,
friendly, and polite service to ensure customer retention.
• Trained 20+ new employees in customer service script recitation, conflict
resolution, and data entry practices.
• Received source data such as customer names, addresses, phone numbers,
and enter data into various customer service software.
• Used industry expertise, customer service skills and analytical nature to
resolve customer concerns and promote loyalty.

May 2019 - February 2020


Ahad.com - Outbound Sales Agent, Lahore
• Made 70 cold calls per day resulting in client base growth by 30%.
• Represented company professionally in situations, working through
challenging phone calls and cultivating positive interactions by remaining
calm and poised.
• Established professional relationships with clients and call center team
members to boost trust, rapport and reliability.
• Utilized innovative sales techniques to upsell products and services.
• Recorded customer feedback and sales data to improve sales and customer
experience.
• Analyzed customer data and sales trends to develop targeted sales campaigns.
• Contacted customers after sales process to drive ongoing customer
satisfaction and resolve issues and complaints.
• Generated leads and established relationships with potential customers
through outbound telephone calls.
• Made average of 90 outbound and inbound calls per day.

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