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    VACANCY ANNOUNCEMENT (Call Center Operator )

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    emmajulienne63

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    © All Rights Reserved
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    VACANCY ANNOUNCEMENT (Call Center Operator )

    Uploaded by

    emmajulienne63
    1 views1 page

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    1 views1 page

    VACANCY ANNOUNCEMENT (Call Center Operator )

    Uploaded by

    emmajulienne63

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    VACANCY ANNOUNCEMENT

    VHI STUDENTS

    Position: Call Center Operator


    Location: CAMPUS DOUALA
    Reports to: HEAD OF V.H.I
    Application Deadline: 25/10/24
    Start Date: 28/10/24

    Job Objectives

    The Call Center Operator role is open to both VHI HND and degree students, providing hands-on experience in customer service
    and communication within a professional call center environment. This 24/7 position operates on a rotating schedule with
    three different shifts, allowing students to develop skills in effective communication, problem-solving, and customer
    engagement. Through this role, students will gain essential experience that prepares them for success in customer-focused
    careers and equips them with valuable skills for a competitive job market.

    Responsibilities

     Handle incoming and outgoing calls, providing accurate information and assistance to customers.
     Respond to customer inquiries, resolve issues, and escalate complex cases as needed.
     Maintain a high level of professionalism and empathy in all interactions, ensuring customer satisfaction.
     Document call details and update customer records in the system accurately.
     Meet performance targets for response time, call resolution, and quality.

    Skills

    Strong communication and problem-solving skills, attention to detail, patience, and proficiency in call center software and data
    entry.

    Requirements

     Curriculum Vitae
     Application
     Original and photocopy of Higher National Diploma
     Application through email
     Photocopy of valid ID
     House illustration on map from renown area

    Application submission

    Candidates should send their applications letter to [email protected] with the heading “Call Center Operator”.

    HUMAN RESOURCE CEO

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