Calgary Cambridge Guide
Calgary Cambridge Guide
Calgary Cambridge Guide
patients concerns (i.e. worries) regarding each problem patients expectations (i.e., goals, what help the patient had expected for each problem) effects: how each problem affects the patients life 18. Encourages patient to express feelings
Attending to flow
21. Structures interview in logical sequence 22. Attends to timing and keeping interview on task
Developing rapport
26. Accepts legitimacy of patients views and feelings; is not judgmental 27. Uses empathy to communicate understanding and appreciation of the patients feelings or predicament; overtly acknowledges patient's views and feelings 28. Provides support: expresses concern, understanding, willingness to help; acknowledges coping efforts and appropriate self care; offers partnership 29. Deals sensitively with embarrassing and disturbing topics and physical pain, including when associated with physical examination
31. Explains rationale for questions or parts of physical examination that could appear to be non-sequiturs 32. During physical examination, explains process, asks permission
EXPLANATION AND PLANNING Providing the correct amount and type of information
33. Chunks and checks: gives information in manageable chunks, checks for understanding, uses patients response as a guide to how to proceed 34. Assesses patients starting point: asks for patients prior knowledge early on when giving information, discovers extent of patients wish for information 35. Asks patients what other information would be helpful e.g. aetiology, prognosis 36. Gives explanation at appropriate times: avoids giving advice, information or reassurance prematurely