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    Priya's Resume

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    kk8699631

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    Priya's Resume

    Uploaded by

    kk8699631
    17 views1 page

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    Priya's Resume (1)

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    17 views1 page

    Priya's Resume

    Uploaded by

    kk8699631

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Priya Kondapalli

    Product Support Engineer


    I am a motivated team player and aspiring expert with proven communication skills and work with
    various IT teams and business users to ensure availability and zero downtime of applications
    before/during market hours. Attending production calls from operational users, troubleshooting and
    resolving issues of related applications.

    [email protected] 9010250075 Bangalore

    WORK EXPERIENCE SKILLS


    Product Support Engineer Team Player Adaptability Problem-Solving
    LTIMindtree
    05/2022 - 03/2024, Bangalore Empathy Active Listening Positive Attitude
    Achievements/Tasks
    Take ownership of customer issues and providing customer Excel
    service on a range of topics like billing ,general enquiries,
    technical support and account activation issues.
    Understand and adhere to belongs processes, including
    client credit guidelines, complaint management policies.
    Learn and strive to achieve my KPIs. EDUCATION
    Live and breathe in customer satisfaction and ensuring your
    team keep customer at the center of everything.
    B.Sc
    Aditya Degree College
    Also provide consistent progress update to the end user and
    2014 - 2017, Kakinada
    keep them informed about the issue's status.

    Sr. Customer Support Executive Intermediate


    Tech Mahindra India Private Limited Aditya Junior College
    2012 - 2014, Kakinada
    06/2021 - 03/2020, Hyderabad
    Achievements/Tasks
    Work towards target every month and constantly looking for SSC
    ways to improve processes. Chaitanya Public School
    Provide exceptional customer support through various 2011 - 2012,
    communication channels.
    Identify and escalate probable escalations or sensitive issues
    for faster resolution.
    INTERESTS
    Customer Support Executive
    23[7] India Travelling Cooking Playing Badminton
    06/2019 - 06/2021, Bangalore
    Achievements/Tasks Dancing
    Building credibility and trust with customers through
    empathetic communication.
    Researching, diagnosing, troubleshooting and identifying
    solutions for customer issues.
    Drive and resolve complex tickets.

    Communicative English Trainer


    Institute Of Language Management
    04/2017 - 03/2019, Bangalore
    Achievements/Tasks
    Collaborate with colleagues to enhance teaching practices.
    Stay updated on educational trends.
    Active participation in school activities and parent-teacher
    interactions.
    Responsible for preparing and implementing a full
    educational teaching plan.

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