Keith Ferguson

Objective
 Seeking Information Technology Infrastructure or Datacenter Build-Enhancement-Decommission Project
Manager position. Full Facilities Construction – Physical, DMARC, Network, Server (physical and virtual),
Telephony Infrastructure Build. Cloud Infrastructure Build. Storage and Backup Infrastructure Build. Disaster
Recovery. Wireless Infrastructure Build. Audit Remediation. Hardware and Software Maintenance. Workstation,
Server Build and Refresh. Hardware Procurement. Hardware and Software Decommission. Vendor Relationship
Management.
 Program and Project Management Experience in the Commercial, Manufacturing, Public, Financial, Government
and Medical, Retail Business Sectors.

Summary:
 Project Manager with 23 years of Information Technology experience.
 PMP (Project Management Professional) training.
 Practices Information Technology Infrastructure Library (ITIL).
 Practices Agile Project Management Methodology, Azure Dev OPS, SCRUM tools and KANBAN boards.
 Adheres to SDLC (System Development Lifecycle) Project Management Office processes and methodology.
 Leads International and U.S. Program and Project Resources.
 Manages vendor relationships including vendor onboarding, hardware/software procurement management
including invoice payments and reconciliation.

Education
 PMI Agile Certified Practitioner - MARCH 2024
 Professional Scrum Master - JANUARY 2024
 Maintaining Project Artifacts and Knowledge - JANUARY 2024
 Agile Project Management Foundation Program - DECEMBER 2023
 Agile Principles and Methodologies - NOVEMBER 2023
 PMI Agile Certified Practitioner - OCTOBER 2023
 IBM Project Management Certification Training - JANUARY 2020
 Deliver Project Executive Training - MAY 2005
o George Washington University Boulder, CO
 Applied Project Management In A Customer Relation Environment - FEB 2005
o George Washington University Boulder, CO.
 Defining And Planning Projects Using MS Project - NOVEMBER 2003
o George Washington University Boulder, CO
 Leadership In A Project Management Team - JULY 2002
o George Washington University Boulder, CO.
 CISCO Certified Network Associate - MAY 2001
o Front Range Community College Longmont, CO
 A1 Desktop Certification - APRIL 1999
 Associates Of Science In Information Technology - MAY 1996
o St. Louis Community College Forest Park St. Louis, MO.
 Computer Operations - MAY 1985
o US Army School of Computer Science Ft. Ben Harrison, IN

Interests
 Member of PMI Atlanta.
 Participated in IBM eMentor Program of Denver, CO. grade school students.

Professional Experience
1
Kyndryl Atlanta, GA 09/08/2021 – 06/14/2024
IT Infrastructure Transition and Transformation Project Manager
 Kyndryl – Developed process to deliver transition projects efficiently utilizing Azure Dev Ops. Created
KANBAN boards to deliver client User Stories.
 Pitney Bowes – Kyndryl Client
o Walk-In Takeover: Onboarding Pitney Bowes Inc VDI (Virtual Desktop Infrastructure).
o 2 x VPN (Virtual Private Network) connections.
o GSNI (Global Service Network Infrastructure) connection.
o Provided input to hardware network refresh plan.
o Implemented network to support requirements for Zero trust.
o Network – Completed Network Knowledge Transfer of routers, switches, load balancers.
 Port of Portland – Kyndryl Client
o Leveraged AT&T Cloud Gateway SNI (Shared Network Infrastructure) connection in Boulder, CO Data.
Center (DC) along with OneNet and Citrix for remote connectivity into the Port of Portland, Oregon
network.
o Established AT&T Cloud Gateway connection from Kyndryl Dallas, Texas Data Center to Port of
Portland Data Center via IPSec VPN (Virtual Private Network).
o Configured Kyndryl access to Port of Portland network via AT&T Cloud Gateway SNI (Shared Network
Infrastructure) connection in Dallas, TX including OneNet and Citrix for remote connectivity.
 Raytheon Corporation – Kyndryl Client
o Built, configured and enabled Netcool and ScienceLogic infrastructure required for Server Alert
monitoring & ping-only monitoring for targeted Linux, Windows, Solaris, AIX virtual and physical
servers.
o Enabled ScienceLogic monitoring on 27,000 Raytheon endpoints. The scope included all the standards
for servers that comply with minimum requirements by the ScienceLogic tool to monitor: Base OS
Monitoring, Memory, CPU and Disk.
o Integrated the new instance of ScienceLogic with Netcool.
o Integrated Pratt & Whitney event sources into Raytheon Netcool.

IBM (International Business Machines) - Atlanta, GA 03/30/2017 - 09/08/2021

IT Infrastructure Transition and Transformation Project Manager
 Meijer – American Hypermarket Chain – IBM Client
o Integrated clients into IBM Cloud and BlueMix infrastructure.
o Data Center Co-Location – Windows, Linux and AIX servers.
o SQL and Oracle storage replication infrastructure builds.
o Application migration and integration.
o Data encryption and migration.
o Mail conversion and upgraded Microsoft Outlook and Exchange.
o VLAN – Virtual Local Area Network configuration and ip address assignments.
o VPN – Virtual Private Network configuration and testing.
o Mainframe replication built to cloud infrastructure.
o Router and Switch installation and configuration.
o Port activation and verification.
o Migration of servers and applications to new from old infrastructure.
o Network and Storage infrastructure provisioning.
o Copper and Fiber cabling provisioning and installation.

2
 o Circuit provisioning and installation to demarc including router configuration for network
communication.

IBM Corporation - Atlanta, GA 04/11/2016 – 03/24/2017

Integration Project Manager
 Integration of Work Streams from IBM acquisition of AT&T Managed Hosting and Application Services.
 International and National contract renewals of 230 clients acquired from acquisition.
 Datacenter migration and consolidation from AT&T acquired datacenters to IBM datacenters.
 Office relocation and reconstruction.
 Network – WAN, LAN, Firewall migration and consolidation.
 Integrated Service Desk and 800 Voice Services.
 Integration of applications including business and operational tools.
 Asset management including asset reconciliation and negotiation of software and hardware maintenance
agreements.
 IBM intellectual property management.
 Risk, Issue, Change Request and Dispute Resolution management.
 Separation planning management including process development.
 Financial forecasting including invoice reconciliation.
 Project team and executive level governance and reporting.

McKesson Corporation Alpharetta, GA 9/05/14 – March 31,2016

IT Infrastructure Project Manager
 Distribution and Data Center builds, conversions, and consolidations, decommission from the McKesson acquired
legacy PSS into the McKesson IT infrastructure.
 Identified requirements in collaboration with Solution Architect, Distribution Facility Engineer, Network
Engineer, CISCO Telephony Engineer, Distributed Operations Engineers.
 Financials – prepared cost tables and submitted for capital expenditure request.
 Performed financial capital, expense and labor forecasting. Prepared monthly financial report including Capital
and Expenses to date including estimates to complete. Reconciled invoice payments and identified cause of cost
variance.
 Vendor Management – On-Boarded vendors as approved McKesson suppliers. Obtained vendor quotes for
equipment and services. Submitted purchase order requests for vendor equipment and services. Developed,
distributed and managed vendor build tasks. Prepared detailed Resource Management Plan. Escalated vendor
related issues as required.
 Delivery to DMARC (Demarcation) and turn-up of dual 3MB circuits.
 Built MDF (main distribution facility). Ran structured ethernet and fiber cabling. Installed UPS (uninterruptible
power supply. Installed IDF (Intermediate Distribution Facility). Installed and configured new workstations
including new Cisco VoIP phones. Installed RF (radio frequency) server.
 MDF (main distribution facility) room build out included electrical, mechanical, HVAC (Heating Ventilation, Air
Conditioning) drywall, plywood, conduits, cable terminations.
 Installed new cooler and freezers including Drohan Monitoring.
 Decommissioned site including equipment disposal.

AGCO Corporation Duluth, GA 06/17/2013 – 09/04/14

IT Infrastructure Project Manager
 Assigned to multiple IT infrastructure build and decommission projects.
 Built a development and production environment of Windows servers for the SQL databases and integrated the
existing applications.
 Single Point of contact for management of external vendors including escalation to upper management.
 Project Managed team of SQL DBAs in collaboration with application owners to upgrade the applications.
 Conducted troubleshooting sessions and resolved application installation issues.
 Promoted the test environment to the production environment.
 Completed post implementation application validation.
AS400 Move – moved AS400 to new datacenter.

3
  Outlook Exchange email limit project to limit mailbox sizes.
 Inventory maintenance project.
 Physical to Virtual server build project– Wintel, AIX, UNIX.
 Off-Site Tape Management project.
 Virtual Machine resource project – reduced CPU and Memory to conserve Virtual Center resources.
 NetBackup Backup media server and client upgrade.
 Adhered to SDLC (System Development Life Cycle) Project Management Process.

IBM Cedar Knolls, NJ 10/22/2012 – 6/17/2013

Assigned As IBM IT Infrastructure Project Manager supporting Capital One – ATL, GA
 Multiple IT Insourcing projects.
 Wintel, Linux, HP UNIX, AIX Virtual and Physical server.
 Server Provisioning.
 Database build.
 Application installation.
 Memory and CPU Upgrade.
 CommVault Backup.
 Project Management Process.
 Identified Stakeholders and preferred method of communication.
 Identified applications in scope.
 Drafted detailed project plan.
 Developed Hardware Build Plan.
 Developed Network Design.
 Developed Migration Plan.

Coca-Cola Refreshments Houston, TX 12/8/2011 – 10/22/2012

Assigned As CCR (Coca-Cola Refreshments) IT Infrastructure and Relocation Project Manager and Audit
Remediation Project Manager – ATL, GA
 Project Managed AIX and Mainframe relocation deliverables of Data Center Move.
 Mainframe Migration and Mainframe Infrastructure Build.
 Identified Stakeholders and preferred method of communication.
 Identified applications in scope.
 Drafted detailed project plan.
 Developed Hardware Build Plan.
 Developed Network Design.
 Developed Migration Plan.
 Installed and configured Brocade Channel Extender.
 Installed and configured VTS (Virtual Tape Server).
 Installed and configured VTL (Virtual Tape Library) Servers.
 Installed and configured IBM Power 7.
 Migrated iSeries hardware.
 Utilized IBM DS8000 in migration approach.
 Conducted Mock Runs to validate migration approach.
 Performed backups.
 Replicated data to Coke mainframe.
 Configured Input/Output definitions.
 Migrated applications in accordance with Coca-Cola Refreshment standards. Converted physical machines into
AIX LPARS in accordance with Coca-Cola Refreshment standards.
 In parallel with Data Center Move project managed Audit Remediation project. Vulnerable FTP protocol required
remediation on 530 AIX servers.

Data Center Move Accomplishments

4
  Prepared business case financial model and project concept charter.
 Gathered functional and non-functional requirements.
 Collaborated with Architects to design technical solution document.
 Engaged appropriate technical resources and prepared resource plan and budget.
 Developed detailed deployment and implementation plans to include test strategy to include test summary report.
 Built network and server infrastructure to include converting physical machines to virtual. Setup routine backups.
 Engaged functional areas and setup helpdesk support procedures for transition to project to steady state support.

Audit Remediation Project Accomplishments

Successfully remediated FTP vulnerability by disabling the inbound FTP daemon on the AIX servers in scope.
 Employed the identical project management approach as described in the Data Center Move Accomplishments.

CDI (Control Data Institute) Atlanta, GA 08/2009– 10/21/2011

Assigned as IBM Program and Re-Location Project Manager
 Supported ACI Worldwide Account & Continental Insurance (CNA)
 CNA – Responsible for the Information Technology portfolio. Refreshed 2500 workstations throughout U.S.
Replaced end of life servers, UNIX and Mainframe lpars. Responsible for 10% of the annual IT budget of CNA.
Responsibilities were identical to ACI account.
 Migrated physical servers and workstations to virtual ESX hosts and workstations.
 Decommissioned end of life hardware in accordance with established process.
 ACI – IT Infrastructure Program Manager – responsible for ACI’s most critical program, the Newton Datacenter
move. Converted more than 200 Newton, MA. physical machines into virtual machines. Virtual machines copied
onto USB drive or over network. USB Virtual machines flown to Boulder CO. Virtual machines created in
Boulder. CO.
 Procured Hardware, built WAN, LAN, Firewalls, Load balancers, Application, Web and Database servers.
 Ran Ethernet and fiber cabling.
 Installed Network Access Storage device for corporate storage.
 Installed and brought multiple backup servers into service backing up all servers migrated to Boulder, CO.
 ACI – IT Infrastructure Project Manager – delivered 30 combination infrastructure and audit remediation projects.
 Authored processes and procedures to enhance project delivery.
 ACI – Remediated hundreds of Audit Remediation findings. Vulnerable services on servers and network disabled.
Prevented ACI from being reported yellow or red in Financial industry.

CTG (Computer Task Group) Norcross, GA 10/2006–08/2009

Assigned As IBM Project Manager Supporting Equifax & ACI Worldwide Accounts
 ACI – Lead Audit Remediation project focal. Disables or removes vulnerable services from retail and corporate
infrastructure to include Network devices, Mainframe systems UNIX and Windows servers, Windows
workstations.
 ACI – IT Infrastructure Project Manager – responsible for server build from hardware & software procurement,
server install, cabling, ip addressing, DNS entries, OS install, application install, backups.
 Equifax - Delivered Data Loss Prevent Program preventing confidential information from leaving Equifax
network.
 Equifax - Delivered project to migrate FTP process to new hardware with zero disruption of FTP infrastructure
which generates 25% of Equifax revenue. RCAs open multiple years closed as a result.
 Equifax - Delivered project to install HP (Hewlett Packard) Enterprise Discovery Agent software on all Equifax-
owned, IBM-managed WinTel, Linux, Solaris, and AIX servers in North America.
 Equifax – Delivered project to refresh global technology of SMTP/NTP/DNS functions.
 Equifax – Delivered project to install all new hardware and upgrade Sprint architecture to High Availability
Disaster Recovery readiness of web, application and database layers within 30 minutes of declared disaster. U.S.
Project Manager Consultant to 2nd phase deploying Disaster Recovery platform to Canada. Saved Equifax
$4,000,000 penalty for delivering on time.

5
6