User Guide

NCR XL15 (5915)

BCC5-0000-5162
Issue M
The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the
United States and/or other countries. Other product names mentioned in this publication may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted
under the terms and conditions of an agreement you have with NCR, NCR's copyright notice must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and
firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In
some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with
your NCR representative or NCR office for information that is applicable and current.

Copyright © 2017–2024
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved
 i

Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and field
engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements
The NCR XL15 (5915) conforms to all applicable legal requirements. To view the compliance
statements see the NCR RealPOS Peripherals Safety and Regulatory Statements (B005-0000-
1701).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live at all
times when the power cord is connected. Therefore, disconnect the AC power cord before
opening the unit to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase voltage not
exceeding 240 V.
ii

Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the appropriate
safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are
recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal is
connected to AC power. This can result in system or printer damage.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal is
connected to AC power. This can result in system or printer damage.

Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This product is equipped with an electric
cord having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into a matching outlet that is properly installed and grounded in accordance with all
local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet, have
the proper outlet installed by a qualified electrician. Improper connection of the equipment-
grounding conductor can result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without yellow
stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or service
personnel if the grounding instructions are not completely understood, or if you are in doubt
as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole receptacles that
accept the product’s plug. Repair or replace damaged or worn cords immediately.

Warranty
Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines listed in

the Site Preparation section of this document and the NCR Workstation and Peripheral AC
Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

 iii

Table of Contents

Chapter 1: Product Overview

Base Models 1
Features and Benefits 2
Optional Features 3
Specifications 9
Magnetic Stripe Reader 11
Data Encryption 11
NCR Encrypted MSR (5915-F141/F241, 7613-K141) 11
Card Data Encoding 11
Card Thickness 11
Enhanced Keypad 12
Keypad Driver 13
Keypad Remap Utility 14
Enhanced Keypad Peripherals 15
Enhanced Keypad Tools 16
Wire Key Tip Removal Tool (5915-K175) 16
Display Mounts 17
XL–Series Stand (5915–F033/F233, 5915–K033) 17
Pole Mount with XL Display Adapter (5915-K400) 17
Integration Tray Mount (5968–K024, 7607-K024) 18
Checkstand Mount (5968–K039) 19
Wall Mount (7702–K320) 19
Third Party Mounts 20
Customer Display (7702–K453) 22
Front Panel Power LED 23
Label Locations 24
iv

Chapter 2: Hardware Installation

Installation Restrictions 25
Ergonomic Workplace 26
Installing the Display 27
XL-Series Stand 28
Connecting to a POS Terminal 34
Display Port Cables 34
External Power Cables 35
Powered USB Cables 36
Audio Cable 36
Adapters 37

Chapter 3: Operation and Cleaning

Touchscreens 41
Projected Capacitive Touchscreen 41
Using the PCAP Touchscreen 41
Resistive Touchscreen 42
Using the Resistive Touchscreen 42
Touchscreen Cleaning Procedures 42
Magnetic Stripe Reader 43
Using the MSR 43
Care of Cards 43
Card Thickness 43
Cleaning the MSR 44
Cleaning Frequency 44
Cabinet Cleaning Procedures 45

Chapter 4: NCR Software OSD Utility

Introduction 46
Supported Features 46
Installing the Utility 47
 v

Running the Utility (GUI Version) 48

Main Menu 48
Monitors Detected Panel 48
Center Panel 48
Control Buttons 49
Display Adjustment Procedures 52
Resetting Factory Defaults 53
Running the Utility (Console Version) 54

Chapter 5: Touchscreen Calibration

Proper Touchscreen Methods 55
Calibrating the Touchscreen 56
Resistive Touchscreen Calibration 56
vi

Revision Record

Issue Date Remarks

A Feb 2017 First Issue

B July 2017 Added 0.5m Display Port Cable (1432-C483-0005)

Added 0.5m Powered USB Cable (1432-C477-0005)

C Aug 2017 Removed Converter Cable (7932-4297-9998)

Added Adapters (1432-C790-0001 and 1432-C791-0000)

D Jan 2019 Added JIS MSR (F142/F242), Bracket Adapter Plate (K330/K331),
white features (5915-2315, F233, F241)
Removed old cable PNs

E Mar 2019 Added Anti-Glare PIDs

F Sept 2019 Release 1.2: Enhanced Keypad

G Dec 2019 Updated Front Panel LED table

H Apr 2020 Updated touchscreen and cabinet cleaning procedures

I Oct 2020 Added “Enhanced Keypad” section in Overview

J Dec 2020 Updated “Enhanced Keypad” section in Overview

K Apr 2021 Added 7613-K141 to “Magnetic Stripe Reader” section in Overview

L Apr 2023 Added Cleaning the MSR

M Nov 2024 Removed OBF and Returning Defective Hardware for Service
Chapter 1: Product Overview

The XL15 display offers flexibility and ultra–thin design that will look great in any retail
environment. The XL15 display features bright, high contrast LCD to make it easy to read. This
stylish display is available as a 15–inch, projected capacitive (PCAP) or resistive touchscreen,
or LED backlight non–touch.

The XL15 display is compatible with any product that has a display port video and a USB
interface and can be used as an associate display or rear mounted to a terminal or free
standing to display pricing and promotional messages. This is available with an encrypted
magnetic stripe reader (MSR) for enhanced security. Whichever option is preferred, these
displays are sure to enhance the appearance of the wrap stand or checkout and save valuable
counter space.

Base Models
Base Model Description

5915-1015-9090 XL15, 15" Display, No Touch

5915-1115-9090 XL15, 15" Display, Resistive

5915-1315-9090 XL15, 15" Display, PCAP

5915-2315-9090 XL15, 15" Display, PCAP with Anti-Glare, White

5915-3015-9090 XL15, 15" Display, No Touch with Anti-Glare

5915-3315-9090 XL15, 15" Display, PCAP with Anti-Glare

1-2 Product Overview

Features and Benefits

Features Description

Touch Displays 15" Resistive • Single Touch Interface

• Standard 4:3 Aspect Ratio
• 1024x768 XGA resolution
• 350 NIT LED–Backlit LCD
• Narrow Bezel Design
• Display Port
• Software OSD Support
15" Projected Capacitive (PCAP) • Zero Bezel – All Glass Front
• 10–Point Multi–Touch Interface
• Standard 4:3 Aspect Ratio
• 1024x768, XGA Resolution
• 350 NIT LED–Backlit LCD
• Display Port
• Software OSD Support
Non–Touch Displays 15" LED Backlight • Zero Bezel – All Glass Front
• 350 NIT LED LCD
• Standard 4:3 Aspect Ratio
• 1024x768, XGA Resolution
• Display Port
• Software OSD Support
Peripherals MSR, NCR Encrypted USB 3-Track Provides a 3-Track, Encrypting MSR.

JIS MSR Provides an MSR for Japan use.

Enhanced Keypad Provides a keypad with the following options:

• with MSR
• with JIS MSR
• with Keylock
• with Biometrics
Filler Plate, Right Side Provides a filler plate when a Port A (Right
Side) feature is not installed.

Filler Plate, Left Side Provides a filler plate when a Port B (Left Side)
feature is not installed.
Product Overview 1-3

Optional Features
Optional Features Description

Power Cord 1416–C325–0030 US Power Cord Provides a 3m (118.11 in.)

5915–F100 power cord for an external
1416–C323–0030 International Power Cord power supply.
5915–F101

1416–C321–0030 UK Power Cord

5915–F102

1416–C322–0030 Australia Power Cord

5915–F103

1416–C391–0030 China Power Cord

5915–F104

1416–C320–0030 SEV Power Cord

5915–F105

1432–C366–0030 India Power Cord

5915–F106

1416–C009–0018 Argentina Power Cord

5915–F107

1416–C124–0030 Japan Power Cord, 3 prong

Display Port Cables 1432–C614–0005 0.5 m (19.69 in.) Display Port Provides a display port cable
5915–F109 Cable used for integration with XR7
terminal. To be used only on
displays attached directly to the
XR7 POS table top stand.

1432–C614–0008 0.8 m (31.50 in.) Display Port Provides a display port cable
5915–F110 Cable used for integration with XR7
terminal using the rear display
arm of the POS table top stand.

1432–C614–0013 1.3m (51.18 in.) Display Port Provides a display port cable.
5915–F111 Cable

1432–C614–0040 4m (157.48 in.) Display Port Provides a display port cable.

5915–F112 Cable
1-4 Product Overview

Optional Features Description

External Power Cables 5915–F120 Universal Switching Provides a 12VDC Power

5915-K100 MEPS Power Supply - 12V, 2.5 Adapter, 40W, DOE VI, 4 pin
A output for Touch (ROHS) Mini-DIN connector.

1432–C591–0013 1.3m USB Type A with power Provides a 1.3m (51.18 in.)
5915–F121 connector USB cable with latching 1x8
connector on the display end,
a USB connector on the
terminal end, and a barrel
connector in the middle for an
external power supply.
Requires both an external
power brick and a local power
cord.

1432–C591–0040 4m USB Type A with power Provides a 4m (157.48 in.)

5915–F122 connector USB cable with latching 1x8
connector on the display end,
a USB connector on the
terminal end, and a barrel
connector in the middle for an
external power supply.
Requires both an external
power brick and a local power
cord.
Product Overview 1-5

Optional Features Description

Powered USB Cables 1432–C477–0005 0.5m 12V Powered USB Provides a 0.5m (19.68 in.)
5915–F115 12V USB power cable with
latching 1x8 connector on the
display end and a latching 12V
USB + Power connector on the
terminal end. Provides both
power and touch
communication.

1432–C477–0008 0.8m 12V Powered USB Provides a 0.8m (31.50 in.)

5915–F117 12V USB power cable with
latching 1x8 connector on the
display end and a latching 12V
USB + Power connector on the
terminal end. Provides both
power and touch
communication.

1432–C477–0013 1.3m 12V Powered USB Provides a 1.3m (51.18 in.)

5915–F118 12V USB power cable with
latching 1x8 connector on the
display end and a latching 12V
USB + Power connector on the
terminal end. Provides both
power and touch
communication.

1432–C478–0040 4m 12V Powered USB Provides a 4m (157.48 in.) 12V

5915–F119 USB power cable with latching
1x8 connector on the display
end and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.
1-6 Product Overview

Optional Features Description

Audio Cable 1432–C593–0013 1.3m with 3.5mm plug Male Provides a 1.3m (51.18 in.)
5915–F126 black cable for use on
terminals with a line–out or
audio port.

1432–C593–0040 4m with 3.5mm plug Male Provides a 4m (157.48 in.)

5915–F127 black cable for use on
terminals with a line–out or
audio port.
Product Overview 1-7

Optional Features Description

Enhanced Keypad 5915-F147 Enhanced Keypad with Mounts on Port A (Right Side)
NCR Encrypted MSR, Black of the display. Internal USB
connection. Must add on
keylock, blank plate, or
biometric feature.

5915-F148 Enhanced Keypad with Mounts on Port A (Right Side)

JIS MSR, Black of the display. Internal USB
connection. Must add on
keylock, blank plate, or
biometric feature.

5915-F149 Enhanced Keypad with No Mounts on Port A (Right Side)

MSR Filler Plate, Black of the display. Internal USB
connection. Must add on
keylock, blank plate, or
biometric feature.

5915-F247 Enhanced Keypad with Mounts on Port A (Right Side)

NCR Encrypted MSR, White of the display. Internal USB
connection. Must add on
keylock, blank plate, or
biometric feature.

5915-F248 Enhanced Keypad with Mounts on Port A (Right Side)

JIS MSR, White of the display. Internal USB
connection. Must add on
keylock, blank plate, or
biometric feature.

5915-F249 Enhanced Keypad with No Mounts on Port A (Right Side)

MSR Filler Plate, White of the display. Internal USB
connection. Must add on
keylock, blank plate, or
biometric feature.
1-8 Product Overview

Optional Features Description

Enhanced Keypad 5915-F160 Blank Plate for Enhanced Filler plate if keylock or
Peripherals Keypad, Black biometric is not desired.

5915-F161 Keylock for Enhanced Keypad, 4 position keylock. Includes:

Black • [1] EX (Exception) key
• [1] S (Supervisor) key
• [1] R (Register) key
Extra keys can be ordered via
5932-K100.

5915-F162 Biometrics for Enhanced Biometric sensor.

Keypad, Black

5915-F260 Blank Plate for Enhanced Filler plate if keylock or

Keypad, White biometric is not desired.

5915-F261 Keylock for Enhanced Keypad, 4 position keylock. Includes:

White [1] EX (Exception) key
[1] S (Supervisor) key
[1] R (Register) key
Extra keys can be ordered via
5932-K100.

5915-F262 Biometrics for Enhanced Biometric sensor.

Keypad, White

Miscellaneous Adapters 1432–C790–0001 Cable, HDMI (Terminal) to Allows connection of a display

DisplayPort (Display) active with DisplayPort to a terminal
adapter with an HDMI connection. Must
also order the DisplayPort
cable. Powered by a USB port
on terminal.

1432–C791–0000 Adapter, passive, DVI-D to Allows connection of a display

HDMI with DisplayPort to a terminal
with an DVI connection. Must
also order the DisplayPort
cable and the 1432-C790-0001
adapter.
Product Overview 1-9

Specifications
Feature Specifications

Bezel Zero bezel, flat screen (PCAP)

Touch – PCAP Projected Capacitive (10 point multi-touch)

Touch – Resistive 5 Wire Resistive

Touchscreen Life Expectancy • PCAP – Unlimited

• Resistive – 50 million at one point
Touch Driver AUO

Touch Interface USB

Anti-Glare 85 Yes

Calibration Only resistive touchscreen requires calibration.

Surface hardness • PCAP – No Known Degradation

• Resistive – 4H
Touch Response Time • PCAP – 10ms
• Resistive – 50ms
Video Interface Display port

Backlight LED

Open USB Ports 0

LCD Luminance (cd/m2) 350

Contrast Ratio 800:1

Native Resolution XGA (1024x768)

Additional Resolutions Supported • VGA (640x480)

• SVGA (800x600)
User Adjustable OSD Controls Allows for brightness adjustment through software OSD.

Viewing Angle 160H / 150V

Display Response Time <8ms (typ)

Audio Single unamplified speaker; requires amplification from source (terminal).

Power 1x8 latching 12V USB from POS or external power supply
1-10 Product Overview

Feature Specifications

Power consumption • 7.5w (Typical)

• 3.3w (Standby)
External USB Connectivity None

MSR Option NCR Encrypted 3-Track or JIS

Biometrics None

Camera None

Physical Mounting Interface NCR 100 mm

Color • Black
• White
LED Life 50,000 hours
(hours to ½ brightness of backlight)

Retail Hardened Moisture/Dust Sealed display, Software OSD, Latching Cables

Certifications TUV/UL/CU/NOM/KC/CCC

Display Area 304.128(H) x 228.096(V)

Operating Temperature 5° to 40°C

Operating Humidity 10% to 90%

Dimensions 380mm (14.96”) x 44mm (1.73”) x 304mm (11.97”)

(no stand/ no MSR) (w x d x h)

Weight 3.4kg (7.5 lbs)

Product Overview 1-11

Magnetic Stripe Reader

Data Encryption
There are two types of MSR heads available for the XL15:

• NCR Encrypted MSR (5915-F141/F241, 7613-K141) — The following software interfaces

are supported: OPOS, Serial, NCR API, or Keyboard Wedge.

• NCR JIS MSR (F142/F242)

NCR Encrypted MSR (5915-F141/F241, 7613-K141)

The NCR Encrypted MSR head encrypts card data on the head using a Triple DES DUKPT
encryption scheme. The data is encrypted using the 3DES standard. A unique 3DES key is
generated for every transaction (no two swipes are encrypted with the same 3DES key). The
data is decrypted before it is sent to the application.

Card Data Encoding

Card data should be encoded according to the ISO Standards 7810, 7811 and 7813. In
particular, 7810 describes the physical dimensions and layout of the card and mag stripe.
7811-4, 5 and 6 relate to the locations and magnetic characteristics of track data in the mag
stripe. 7813 is specific to financial cards (credit and debit).

• Track 1 data is 7-bit encoded, alphanumeric and a maximum of 79 characters.

• Track 2 data is 5-bit encoded, numeric only and a maximum of 40 characters.

• Track 3 data is 5-bit encoded, numeric only and a maximum of 107 characters.

See the ISO Standards specifications for more detail.

Card Thickness
The MSR module accepts standard cards within the thickness range of 0.68 – 0.84 mm.
1-12 Product Overview

Enhanced Keypad
There are six Enhanced Keypad options for the XL15:

• Enhanced Keypad with MSR, Black (5915-F147)

• Enhanced Keypad with JIS MSR, Black (5915-F148)

• Enhanced Keypad with No MSR Filler Plate, Black (5915-F149)

• Enhanced Keypad with MSR, White (5915-F247)

• Enhanced Keypad with JIS MSR, White (5915-F248)

• Enhanced Keypad with No MSR Filler Plate, White (5915-F249)

Product Overview 1-13

The Enhanced Keypad includes Lenses and Key Tips. These parts are bagged separately (not
installed).

Part Number Description Quantity

497-0521386 Enhanced Keypad Lenses 17 pcs. 1x1.5

1 pc. 2x1.5
497-0525526 Enhanced Keypad Key Tips, 2 pcs. 1x1.5 Key Tip and Lens
Double Shot, Pantone Cool 1 pc. 1x1 “000”
Gray 5C 1 pc. 1x1 “00”
1 pc. 1x1 “0”

Keypad Driver
The NCR USB Utilities package for the Enhanced Keypad module is located in the following
location:

https://www5.ncr.com/support/support_drivers_
patches.asp?Class=External/Peripherals\Display\5915\display

Refer to the Readme document for the driver installation instructions.

1-14 Product Overview

Keypad Remap Utility

The NCR POS Keyboard Remap Utility provides a graphical user interface for keyboard
remapping for the following:

• 5932 Keyboards

• 5953 Dynakeys

• 5954 Dynakeys

• X-Series Dynakeys

• Enhanced Keypads

The utility is located in the following location:

https://www5.ncr.com/support/support_drivers_
patches.asp?Class=External/NCRKeyboard\Remap\display

Refer to the Readme document for the utility installation procedure.

Product Overview 1-15

Enhanced Keypad Peripherals

The Enhanced Keypad has the following peripheral options:

• Blank Plate for Enhanced Keypad, Black (5915-F160)

• Keylock for Enhanced Keypad, Black (5915-F161)

• Biometrics for Enhanced Keypad, Black (5915-F162)

• Blank Plate for Enhanced Keypad, White (5915-F260)

• Keylock for Enhanced Keypad, White (5915-F261)

• Biometrics for Enhanced Keypad, White (5915-F262)

1-16 Product Overview

Enhanced Keypad Tools

Wire Key Tip Removal Tool (5915-K175)
This tool allows safe removal of Enhanced Keypad key tips.
Product Overview 1-17

Display Mounts
XL–Series Stand (5915–F033/F233, 5915–K033)

Pole Mount with XL Display Adapter (5915-K400)

1-18 Product Overview

Integration Tray Mount (5968–K024, 7607-K024)

Product Overview 1-19

Checkstand Mount (5968–K039)

Wall Mount (7702–K320)

1-20 Product Overview

Third Party Mounts

Quick Release Bracket (5915–K320)
Quick release bracket for easy cable access for third party mounts. The bracket provides hooks
and two mounting points, and replaces the standard four mounting points on third party pole
arms.
Product Overview 1-21

VESA Bracket Adapter Plate (5915-K330/K331)

Adapter plate to mount displays with 100mm x 100mm VESA patterns to mounts with a 75mm x
75mm VESA pattern.
1-22 Product Overview

Customer Display (7702–K453)

Product Overview 1-23

Front Panel Power LED

Color Description

Off System OFF or No Power

Green Video Signal found

Red No Video Signal

1-24 Product Overview

Label Locations
Chapter 2: Hardware Installation

Installation Restrictions
Before installing the NCR XL15 (5915) Display, read and follow the guidelines in the XL15
POS Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide
(BST0-2115-53).

• Install the display near an electrical outlet that is easily accessible. Use the power cord as a
power disconnect device.

• Do not permit any object to rest on the power cord. Do not locate the display where the
power cord can be walked on.

• Use a grounding strap or touch a grounded metal object to discharge any static electricity
from your body before servicing the display.

Warning: This unit contains hazardous voltages and should only be serviced by
qualified service personnel.

Caution: This device should only be powered by a power supply source which meets
Safety Extra Low Voltage (SELV) and LPS (Limited Power Source) requirements per
UL1950, IEC 950, and EN 60 950. The power source must be certified by the appropriate
safety agency for the country of installation.

Caution: Use a grounding strap when installing this feature.

2-26 Hardware Installation

Ergonomic Workplace
The NCR XL15 has a high brightness LCD, please observe the following when considering the
terminal workplace.

• Avoid direct glaring and reflective glaring light. Locate the terminal in a controlled
luminance surrounding. When installed next to windows orient the terminal so it does not
reflect the outside light.

• If possible, avoid reflective glaring caused by electric light sources.

• Position the terminal for ideal viewing angles.

Hardware Installation 2-27

Installing the Display

The XL15 Display can be mounted using a variety of mounts:

• XL–Series Stand (5915–F033/F233, 5915–K033)

• Wall Mount (7702–K320)

• Integration Tray Mount (5968–K024)

• Checkstand Mount (5968–K039)

• Third–Party VESA Mounts

This chapter explains how to perform an "Out–of–box" installation of the 5915 display
mounted on the XL–Series Stand and how to connect cables to a POS terminal. For installation
procedures for the other mounting options see their associated kit instructions.
2-28 Hardware Installation

XL-Series Stand
1. Connect the Display cables and route them according to the imprinted routing guide.

a. Connect and route the Audio Cable first. Route the cable looping around the cable
strain relief posts as shown.

b. Connect the Display Power Cable and route straight down over the Audio Cable.

c. Connect the Display Port Cable and route straight down over the Audio Cable.

2. Mount the XL–Series Stand on the Display.

Hardware Installation 2-29

a. Insert the VESA tabs into the slots in the rear of the Display and then slowly rotate the
stand assembly downward.

b. Rotate the Stand to the orientation shown below.

2-30 Hardware Installation

3. Gently push the Stand assembly forward to properly align its mounting holes with the
display. Secure the Stand with screws (2).

4. Pivot the display towards the back as shown.

Hardware Installation 2-31

5. Route and secure the Display cables to the Mounting Bracket then through the Stand and
then out the base opening.

a. Route the Audio Cable first to the left slot and make sure it is behind the tab in the slot.

b. Route the Display Port Cable to the left slot and make sure it is behind the tab in the
slot.

c. Route the USB Cable to the right slot and make sure it is behind the tab in the slot.
2-32 Hardware Installation

d. Route the cables through the neck slot then push cables through the curved neck
opening and then out the base opening. Align the Audio Cable and Display Port Cable
to the left side and the 12V USB Cable to the right side.

e. Pull cables such that most of the cables have been fed through the base opening.

6. Position the display and stand assembly in an upright position.

Hardware Installation 2-33
2-34 Hardware Installation

Connecting to a POS Terminal

The following illustrations show the host terminal cable connections. The required cables vary
depending on the available video connectors on the host terminal.

Display Port Cables

The Display Port Cable provides video to the display.

• Connect the Display Port Cable to the Display Port connectors on both the display and the
terminal.
Hardware Installation 2-35

External Power Cables

An External Power Cable provides both USB and power to the display when the host terminal
does not have a USB 12V port available, but does have an available standard USB port.

1. Connect the External Power Cable to the display Power connector.

2. Connect the other end of the External Power Cable to the USB connector on the host
terminal.

3. Connect the Power Adapter DC Cable to the External Power Cable (middle of cable).

4. Connect the AC Power Cord to the Power Adapter and an AC outlet.

2-36 Hardware Installation

Powered USB Cables

The Powered USB Cable provides both USB and power to the display.

Audio Cable
The Audio Cable provides audio to the display.

• Connect the Audio cable to the Audio Port connectors on both the display and the
terminal.
Hardware Installation 2-37

Adapters
HDMI to Display Port Adapter
The HDMI to Display Port Adapter allows connection of a display with Display Port to a host
terminal with an HDMI connection. The adapter must be used with a Display Port Cable.

1. Connect the Display Port Cable to the display.

2. Connect the other end of the Display Port Cable to the Display Port connector of the HDMI
to Display Port Adapter.

3. Connect the HDMI connector of the Adapter to the HDMI port of the host terminal.

4. Connect the USB connector of the Adapter to any available USB port on the host terminal.

Note: The HDMI to Display Port Adapter includes a USB extension cable in case the
USB cable of the Adapter is not long enough to reach the desired USB port.
2-38 Hardware Installation
Hardware Installation 2-39

DVI-D to HDMI Adapter

The DVI-D to HDMI Adapter allows connection of a display with Display Port to a host terminal
with a DVI connection. The adapter must be used with a Display Port Cable and an HDMI to
Display Port Adapter.

1. Connect the Display Port Cable to the display.

2. Connect the other end of the Display Port Cable to the Display Port connector of the HDMI
to Display Port Adapter.

3. Connect the HDMI connector of the HDMI to Display Port Adapter to the HDMI end of the
DVI-D to HDMI Adapter.

4. Connect the DVI end of the DVI-D to HDMI Adapter to the DVI port of the host terminal.

5. Connect the USB connector of the Adapter to any available USB port on the host terminal.

Note: The HDMI to Display Port Adapter includes a USB extension cable in case the
USB cable of the Adapter is not long enough to reach the desired USB port.
2-40 Hardware Installation
Chapter 3: Operation and Cleaning

Touchscreens
There are two types of touchscreens for the NCR XL15 (5915):

• Projected Capacitive (PCAP) Touchscreen

• Resistive Touchscreen

Projected Capacitive Touchscreen

PCAP touchscreens have all the benefits of normal capacitive touchscreens and more.

• Fast processing of tough information

• High sensitivity (use conductive pencils, with hands, and with thin gloves.

• Multi-touch capability (10-finger)

• High resolution

• Improved legibility and display brightness due to optimal light transmission

In addition, the technology of PCAP touchscreens is characterized by significantly higher

robustness and stability than common capacitive touchscreens because the active touch
surface is located on the back side of the touchscreen. instead of the front side. Therefore, the
active surface is not directly touched and does not wear off by normal use.

Since most surface contamination do not cause interference to the touchscreen the NCR XL15
(5915) can be used in public or severe environmental conditions.

Using the PCAP Touchscreen

The PCAP touchscreen responds to the lightest touches. Touching with a single finger
resembles the left mouse button. Two fingers are used to zoom IN (fingers brought together)
or zoom OUT (fingers pulled apart). Circular motion can be used to rotate an element on the
screen. This function must be supported by either the Operating System or the application.
3-42 Operation and Cleaning

Resistive Touchscreen
The resistive TFT touchscreen is constructed of a hard-coated polyester top sheet that is
overlaid on a conductive-coated glass layer. Voltage is applied to the top sheet. As a user
touches the screen, the top sheet compresses and comes into contact with the glass layer,
causing current to flow to the four corners in proportion to the distance from the edge. This
controller then calculates the position of the finger, based on the current flow. Because the
controller derives both the "X" and "Y" touch coordinates from the stable glass layer, the
accuracy and operation of the touchscreen is unaffected by any damage that may have
occurred to the top sheet.

Using the Resistive Touchscreen

The resistive touchscreen functions as traditional single-touch screens.

Touchscreen Cleaning Procedures

Touchscreens can be effectively cleaned with diluted detergent or up to 70% isopropyl alcohol
solution. Follow these steps to avoid damage to the touchscreen:

Warning: Do not use sharp objects to clean around the edges of the touchscreen. Do
not use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush,
scouring pad).

1. Clean the screen using a non-abrasive cloth (microfiber cleaning cloth or cloth towel) and a
diluted detergent solution, such as household soap and water.

Warning: Do not apply any cleaning products directly to the screen. Do not soak
the cloth: wring it out before use.

2. Dry the screen with another soft cloth.

3. Clean the screen further using a cloth dampened with isopropyl alcohol solution, or using
pre-packaged wipes.

Warning: Do not apply any cleaning products directly to the screen. Do not soak
the cloth: wring it out before use.

4. Ensure the glass and screen edges are completely dry before using the unit.
Operation and Cleaning 3-43

Magnetic Stripe Reader

The NCR XL15 (5915) features an ISO 3-Track Encrypted MSR head.

The card reading is bi-directional and is mounted on the right side of the display.

Using the MSR

Swipe the card through the slot in the MSR in a quick and steady movement. The magnetic
stripe must be facing up and with the stripe in the slot.

Care of Cards
• Cards should never come in contact with liquids.

• Cards should never be bent or folded in any way.

• Cards should never come in close proximity of a magnetic field.

Card Thickness
The MSR module accepts standard cards within the thickness range of 0.68 – 0.84 mm.
3-44 Operation and Cleaning

Cleaning the MSR

Customers who are participating in the NCR Partnership Services Program can purchase
cleaning cards through NCR Services using the NCR Part Number.

Part NCR Part Number

MSR Cleaning Card, Wet 603-9015143

Cleaning Frequency
For low use retail establishments, the cleaning procedures should be followed at least once per
month. In areas of extremely high traffic (in excess of 500 swipes per day) or an operating
environment that is high in contaminants, such as found in the food service industry, a weekly
cleaning should be performed.
Operation and Cleaning 3-45

Cabinet Cleaning Procedures

1. Disconnect the unit from the power outlet before cleaning.

2. Wipe the cabinet using a non-abrasive cloth (microfiber cleaning cloth or cloth towel)
dampened with soap and water solution.

Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent.
Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning
materials (scrub brush, scouring pad), or compressed air. Do not use any other
types of cleaners such as vinegar, solvents, degreasers, or ammonia-based
cleaners. These can damage the unit.

Warning: Avoid getting liquids inside the unit. If liquid does get inside, have a
qualified service technician check it before you power it on again.

3. Wipe the cabinet using a clean and dry lint-free cloth.

4. Remove external dust around the cooling vents.

Chapter 4: NCR Software OSD Utility

Introduction
The NCR Software OSD is an application that is used to adjust display parameters, such as
Brightness, Contrast, and color. It also provides monitor identification information, such as the
name, serial number, and manufacturer.

Supported Features
Note: Not all features are supported on every monitor. The button is inactive and grayed out
when the feature is not supported.

• Brightness

• Contrast

• V Position

• H Position

• Phase

• Clock

• Red/Green/Blue Video Gain

• Color Temperature

• Auto Setup

• Restore Default Settings

• V Moire

• H Moire

• V Size

• H Size
4-47 NCR Software OSD Utility

Installing the Utility

1. Download the OSD Utility from the NCR website: https://www.ncrvoyix.com

a. At this site, select the Support tab.

b. Select Drivers and Patches → Retail Support Files→ NCR RealPOS and
Peripherals→ Displays→ 5915.

c. Download the application.

There are several versions to choose from. There are GUI versions that are used to run
locally on each system or Console versions for customers who want to run the application
from a Command Line to many systems concurrently.

Windows
• NCR_Software_OSD_GUI_x86 - (32-Bit)

• NCR_Software_OSD_Console_x86 - (32-Bit)

• NCR_Software_OSD_GUI_x64 - (64-Bit)

• NCR_Software_OSD_Console_x64 - (64-Bit)

Linux
• NCR_Software_OSD_GUI_x86 - (32-Bit)

• NCR_Software_OSD_Console_x86 - (32-Bit)

2. Click on the version of choice and Save it on your local system.

3. Unzip the application to a folder of your choice on the target system.

4. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit GUI version)

NCR_Software_OSD_GUI_x86_V2.1.7.1 >> x86

5. Run the *.exe file.

NCR_Software_OSD_GUI_x86.exe >> [Enter]

6. Answer Yes at the Security warning.

NCR Software OSD Utility 4-48

Running the Utility (GUI Version)

1. Unzip the application to a folder of your choice on the target system.

2. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit version)

NCR_Software_OSD_GUI_x86_V2.1.6.3>> x86

3. Execute the NCR_Software_OSD_GUI_x86.exe file to start the application.

4. Answer Yes at the Security warning.

Main Menu

Monitors Detected Panel

This panel lists all the monitors connected to the system. If more than one monitor is
connected, the first monitor is selected by default.

Center Panel
The Center Panel displays information pertaining the selected control.
4-49 NCR Software OSD Utility

Control Buttons
The Control Buttons show the available features that can be modified. Unavailable features are
grayed out.

Refresh Button
Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this button
after connecting a new monitor to refresh the data.

About Button
Displays a brief description of the utility.

Help Button
Opens the Help File.

Close Button
Closes the OSD application.

Information
Provides information about the selected monitor. Information includes:

• Device manufacturer

• Date manufactured

• EDID version

• Input type

• Dimensions

• Monitor name

• Monitor serial number

• Preferred timing

• Controller type

• Firmware level

• Firmware version (for Dynamo display only)

• Display mode (for Dynamo display only)

• Timing Report

• Horizontal frequency

• Vertical frequency

• Timing status

• Raw EDID
NCR Software OSD Utility 4-50

• Raw capabilities string (CAPS)

Brightness
Provides tools for adjusting Display brightness settings.

Contrast
Provides tools for adjusting Display contrast settings.

Positioning
Provides tools for gradually moving the image on the Display to a specific region (either left,
right, up, or down).

Size
Provides tools for increasing or decreasing the height and width of the image on the Display.

Phase
Provides tools for increasing or decreasing the phase shift of the sampling clock.

Clock
Provides tools for increasing or decreasing the video sampling clock frequency.

Colour
Provides tools for adjusting Display color settings.

Sharpness
Provides tools for increasing or decreasing the sharpness settings of the Display.

Restore
Provides the following functions:

• Auto Setup - sets horizontal position, vertical position, clock, and phase.

• Auto Color - sets red/green/blue gain.

• Factory Defaults - restores all factory defaults including brightness, contrast, and color.

• Brightness/Contrast - restores factory defaults for brightness and contrast.

• Geometry Settings - restores factory defaults for geometry settings such as horizontal
position and vertical position.

• Colour Settings - restores factory defaults for colour settings.

Degauss
Provides tools for CRT display to perform a degauss cycle.
4-51 NCR Software OSD Utility

Moire
Provides tools for increasing or decreasing the vertical or horizontal moiré picture
cancellation.

Language
Provides listing of the supported languages and permits changing the OSD language.
NCR Software OSD Utility 4-52

Display Adjustment Procedures

The adjustment procedures are similar for most features. The color adjustment shown below is
an example.

1. Select the Colour button.

2. The default Colour Settings menu has the 6500K radio button selected. To activate the
color slides select User1 .

3. Drag the slider to the right to increase the value of the property or to the left to decrease it.
Alternatively, you can click on the "+" and "-" buttons.
4-53 NCR Software OSD Utility

Resetting Factory Defaults

Should the need arise the display settings can be reset to the factory defaults.

1. Select the Restore button.

2. All settings or just specific groups can be reset. Select the button of choice in the Restore
window.

• Auto Setup - re-positions the window in the center of the display

• Factory Defaults - resets everything to the factory defaults

• Brightness/Contrast - resets the brightness and contrast settings only

• Color Settings - resets the color settings only

NCR Software OSD Utility 4-54

Running the Utility (Console Version)

1. Unzip the downloaded application to a folder of your choice on the target system.

2. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit version)

NCR_Software_OSD_Console_x86_V2.1.7.1 >> x86

3. Open a Command Line dialog window.

4. From the Command Line dialog, navigate to the OSD executable (*.exe) file.

5. Execute the file to start the application.

NCR_Software_OSD_Console_x86.exe >> [Enter]

A list of the available script command options are displayed, followed by several example
scripts. If you need further assistance with creating scripts please contact your NCR
representative for help.
Chapter 5: Touchscreen Calibration

Only units with resistive touchscreens need to be calibrated. PCAP displays do not
require calibration.

Proper Touchscreen Methods

Before performing the calibration procedure please observe the following guidelines for
proper/improper methods of touching the screen.

• Face the monitor directly.

• Perform the calibration in the position (sitting or standing) that you normally expect to use
the touchscreen.

• Touch the calibration target firmly and precisely with your fingertip. During calibration, be
careful to keep your fingernails and other fingers away from the touchscreen as you touch
each target.

• The hand and calibration finger should be perpendicular (straight up) from the
touchscreen during touch down and removal of the calibration finger. Keep the other
fingers closed and away from the touchscreen.
5-56 Touch Screen Calibration

• Do NOT touch the bezel with your other fingers.

Calibrating the Touchscreen

Resistive Touchscreen Calibration
1. Run the calibration program.

a. Open Windows Explorer.

b. Navigate to the calibration program.

C: >> Install>> Touch>> Drivers>> Resistive Touch Calibration

2. Touch the center of the cross-hair target. When the target is touched, it disappears and
another target appears.

3. Repeat the procedure for each target as they appear.