Genie Garage Door Opener Installation - Troubleshooting Guide
Genie Garage Door Opener Installation - Troubleshooting Guide
Genie Garage Door Opener Installation - Troubleshooting Guide
PROPER INSTALLATION PROCEDURES General Installation Information . . Determine Door Type. . . . . . . . . . . Determine Door Condition . . . . . . How to Measure for a Genie. . . . . . Mounting Requirements. . . . . . . . . Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 1.2 1.2 1.3 1.4 1.5
COMPLETING & TESTING THE INSTALLATION . . . . . . . . . . . . . . . . . Operational Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Completing and Testing the Installation . . . . . . . . . . . . . . . . . . . 2.2 TROUBLESHOOTING PROCEDURES. . . . . . . . . . Troubleshooting Practices. . . . . . . . . . . . . . . Unit Components and Theory of Operation Excelerator Troubleshooting . . . . . . . . . . . . . Excelerator Self-Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.) WILL A RESIDENTIAL OPERATOR WORK THIS TYPE DOOR? 2.) IS THE GARAGE READY FOR AN ELECTRIC OPERATOR? 3.) IS THERE ENOUGH ROOM ABOVE THE GARAGE DOOR TO INSTALL AN OPERATOR? 4.) IS THERE ENOUGH CLEARANCE BEHIND THE DOOR FOR AN OPERATOR? 5.) IS THE HEADER READY FOR AN OPERATOR? 6.) IS THE DOOR READY FOR AN OPERATOR? 7.) DO YOU NEED TO BRING ADDITIONAL HARDWARE TO INSTALL AN OPERATOR? 8.) WILL AN ELECTRICIAN NEED TO INSTALL A POWER OUTLET FOR AN OPERATOR?
By answering these questions prior to arriving at the installation site, you can save yourself and the customer aggravation and wasted time.
1.1
A few points you must consider before you install a garage door operator.
Determine door type
You should first determine what type of garage door you have. All Genie units will operate standard sectional and onepiece track guided (Fig 1) and one-piece (Fig 2) California doors. A Genie will not operate swing out (carriage), sliding, or rolling steel type doors.
NOTE: Installation or modification to any Genie residential operator that is not specificly outlined in the owners manual will, not only, void the warranty of the product but could make YOU liable in the case of damage or personal injury!
Fig 1
Fig 2
WARNING
Door springs and cables can be extremely dangerous. Genie highly recommends that only trained personnel work on doors and door hardware. Contact a local professionaly trained garage door installer to facilitate repairs prior to installing the garage door opener. Using a Genie on a damaged door could damage the unit and void the warranty!
1.2
FIG. 3
SPRING
DOOR TRACK MEASURE TO FLOOR AND ADD 2-1/2 MINIMUM TO ACHIVE LINE H ,HEADER BRACKET POSITION.
DOOR
1.3
123"
FIG 4
14"
123"
7-1/2"
111-1/2" 7-1/2"
2-3/8"
10-3/4"
1.4
Mounting requirements
Header Material (Fig 5) The header should be built from a 2 x 6 or other sturdy building material and firmly fastened to the door frame and be free of any flex or bow. If the garage walls are covered (dry-walled), you must make sure that a suitable header is fastened behind the wall. You should consult a framing contractor to insure that the header will support the load of the garage door opener and door. Back Hangs All Genie units are supplied with powerhead mounting straps for standard installations. (check fig 4 to see where your powerhead will mount). If you require extra material for the powerhead mounting, you can use 2 x 4 s or perforated angle to brace between rafter joist. (see fig 6 for samples)
FIG 5
FIG 6
Door Bracing Most all standard garage doors will require some form of bracing to install the door bracket and to support the top section of the door. If the door is not properly braced, damage could accur. You will need to contact the manufacturer of the door for proper operator bracing parts and instructions. Installation of the door bracket will be made depending on the type and manufacturer of door andmaterial of the door. See operator instructions for details. Power supply You will need to insure that a safe, grounded source of 110 VAC is supplied within 3 feet of the powerhead (see fig 4 for powerhead location) Photocells mounts The photocell brackets require a mounting surface such as the door frame or wall. Top of lens must be mounted 5 to 6 above the floor, just inside the door opening. Adapter brackets are available for non-typical installations. NOTE: Modifications to the photcells or photocell mounting points will, not only, void the warranty of the product but could make YOU liable in the case of damage or personal injury!
1.5
1.6
OPERATIONAL CHECKLIST
CHECK HARDWARE MANUALLY TEST DOOR POWER THE UNIT CHECK FOR STB LIGHTS ENGAGE CARRIAGE PROGRAM A REMOTE CONTROL SET MINIMUM FORCE FINE ADJUST LIMITS TEST CONTACT REVERSING SYSTEM TEST STB OPERATION SET & PROGRAM ALL REMAINING ACCESSORIES TEST WALL CONTROL PLACE DECALS REVIEW MANUAL WITH HOMEOWNER
2.1
Check to be sure that the operator is secure. Look to see that all the bolts, nuts, screws, clips / collars, and cotter pins are installed properly. Rail clamps, rail straps, rail to powerhead, door arms, header bracket, support brackets, and door bracing kit if used.
Check the door by moving it manually. Before engaging the carriage manually move the door open and close. The bottom section of the door should be fairly level while in motion, (no wobble).The door section joints should not bind. Hinges should be secure to the door. The track should be secure to walls and ceiling joists, and the rollers should roll not slide in the track. Make sure the door does not hit the rail of the operator or the limit arms. The rail should be level, and perpedicular to the door.
Check the Safe-T-Beam non-contact reverse. The Safe-T-Beam system must be installed to the garage door operator in order to close the door. Safe-T-Beam sensor (Receiver/Green LED) (LED:Light Emitting Diode) should always be on the shady side whenever possible. The source (Transmitter/Red LED) and the sensor under normal operation should be constantly on. When the infrared beam is obstructed the Red LED should flash twice then pause then repeat. The garage door will stop and reverse to the full open position. Refer to the owners manual for LED Diagnostic Code. The only way to override the STBs is to hold constant pressure on the wall control. Insure that top of STB lenses are between 5 and 6 inches above the floor.
Programming the receiver. The receiver antenna should be uncoiled and hanging out of the powerhead. Press and release the receiver learn code button on the motorhead. The receiver indicator will flash approximately two times per second. Press the remote button once. The remotes code is sent to the receiver. The receiver indicator goes solid. The receiver has recognized the code. Press the remote button once again to confirm the code. The receiver indicator goes out. The remotes code is stored and the receiver is ready to operate the system.
Check the contact reverse. Locate the force adjustment knobs. Turning the open and close force control knobs clockwise will increase the amount of force the motor will put on the door. Turning them counterclockwise will decrease the amount of force. The adjustment should be set so the door will operate complete open and close cycles under its own power while still being able to reverse itself from a 2x4 placed flat on the floor in the middle of the door. The contact reverse automatically opens a closing door within 2 seconds of contact with an object.
Check limit switches. The open limit switch when activated by the carriage should stop the door in the fully open position. The close limit switch when activated by the carriage should stop the door in the fully closed position. The limit wires should be clear of moving parts and should not be pinched when
2.2
placed on top of the rail. Make sure carriage isnt passing open limit switch and crashing into the powerhead. Make sure close limit is being activated so the door does not reverse off of the floor.
Check wall control. Push-button or deluxe wall console should be out of reach of children (at least 5 feet from the floor) and away from all moving parts. Check to see that you can clearly see the moving garage door from the wall control mounting location. If you have a lighted wall control, all your additional controls must be un-lighted and do not have to be Series II (operators 1996 to present). More than one lighted wall control per operator will cause a malfunction. Any Series II operator that has a lighted wall control must be a Series II wall control. The wall control will say Series II on its circuit board.
Check wall control functions. Wall control should be lit. Wall control should control door operator. Independent light control should allow manual control of the lighting system. The vacation lock switch should disable all controls once the close limit switch is closed.
Check lighting system. The operators incandescent light(s) should turn on when the operator is activated and automatically turns off 5 minutes later. Check for the correct wattage for the operator stated in the owners manual.
Check the entrapment warning label location. The label must be on wall near wall control.
Check the carriage for attachment of emergency release tag, cord, and knob. Make sure emergency release knob is 6 feet above floor.
Check to see if the garage has a separate entry door. If the garage does not have a separate entry door then installing an emergency release kit should be considered.
Refer to the Frequently Asked Questions if you encounter irregular situations with your operator.
2.3
Troubleshooting Practices
The following is a procedure to follow every time you perform a service call. Visually inspect the door prior to attempting to run the operator.
Look at all cables, springs and rollers. Pull the release and manually operate the door.
Visually inspect the operator/photocells for damage/broken wires. Look for lights on the photocells/wall console to be on. Press the wall console/pushbutton and remote (if available) If the operator will run open verify it will stop on the limit. If the operator will run close verify it will stop on the limit. If the operator will run close verify it will reverse if the photocell beam is obstructed. If the operator will run close verify it will reverse off a 1-1/2 obstruction (2X4 laid flat). *** This is a general troubleshooting guideline for residential operators. By completing the above list of checks in order and verifying what does work, you will establish a baseline of information that will eliminate unnecessary component changes.
3.1
Limits
(Tells the circuit board if the door is open or closed)
Transformer
(Changes 115vac to low voltage)
Light
Capacitor
(Starts the motor) (Is told to turn on by the circuit board.)
Motor
(Is told which direction to run by the circuit board)
3.2
Limits
(Tells the circuit board if the door is open or closed)
*Transformer on Circuit Board (Changes 115vac to low voltage) Low Voltage -------------------------------------------------------------------------------------------------------------High Voltage Power
(Supplies 115vac to the operator)
Light
Capacitor
(Starts the motor) (Is told to turn on by the circuit board.)
Motor
(Is told which direction to run by the circuit board)
3.3
Circuit Board
1. Where is the door? (closed) Then the circuit board: 2. Tells the motor to run open. 3. Tells the light to turn on. 4. Checks how fast the motor is running.
The motor will run until the open limit switch is activated or another input is received.
3.4
Circuit Board
1. Where is the door? (open) 2. STB connected? (yes) 3. STB obstructed? (no) Then the circuit board: 4. Tells the motor to run close. 5. Tells the light to turn on. 6. Checks how fast the motor is running.
The motor will run until the close limit switch is activated or another input is received.
3.5
Circuit Board
1. Where is the door? (not at a limit) 2. STB connected? (yes) 3. STB obstructed? (yes) 4. Which direction am I moving? (down) Then the circuit board: 5. Change to constant pressure close. 6. Tells the motor to stop and reverse. 7. Convert to constant contact close. 8. Checks how fast the motor is running?
The motor will run until the open limit switch is activated or another input is received.
3.16
Excelerator Operator
Safe T Beam
(When the beam is obstructed it reverses a closing door)
Limits
(Tells the circuit board if the door is open or closed)
Controller Board
(Tells the Motor Drive Board to run the motor and controls the light based on inputs)
Motor
(Is told which direction to run by the Motor Drive Board)
Light
(Is told to turn on by the Motor Drive Board.)
The motor will run until the open limit switch is activated or another input is received.
3.8
3. Is the STB obstructed? (no) Then the controller board: 4. Tells the motor drive board to turn on the light. 5. Tells the motor drive board to run close. 6. Checks how hard the motor is working.
The motor will run until the close limit switch is activated or another input is received.
3.9
Limit Switches
Safe T Beam
4. Is the STB obstructed? (yes) Then the controller board: 5. Converts to constant pressure closed. 6. Tells the motor drive board to stop and reverse. 7. Checks how hard motor is working.
Light Motor
The motor will run until the open limit switch is activated or another input is received.
3.10
EXCELERAT OR TROUBLESHOOTING
WHAT IF THE OPENER CLOSES WITH CONSTANT PRESSURE ON THE CONSOLE OR PUSHBUTTON CHECK STB- BOTH THE RED AND GREEN MUST BE SOLID FOR THE DOOR TO CLOSE 2 BLINKS AND A PAUSECHECK ALIGNMENT, CLEANS LENS, REPLACE GREE N STB OR WIRE TO GREEN STB 3 BLINKS AND A PAUSE-CHECK FOR INTERFERENCE. USUALLY CAUSED BY AN OPENER ON THE OPPOSITE DOOR. RED OR GREEN STB SHOULD BE BACK TO BACK WHEN THERES 2 DOORS 4 BLINKS AND A PAUSE- REPLACE RED STB THE GREEN STB SHOULD ALWAYS BE PLACED ON THE SIDE OF THE DOOR WITH THE LEAST AMOUNT OF SUNLIGHT WHAT IF THE OPENER WILL NOT OPERATE BY WALL BUTTON OR REMOTE- (STB IS LIT) CHECK POSTION OF VACATION LOCK ON WALL CONSOLE REMOVE LENS COVER AND CHECK STATUS LIGHT-LED SHOULD BE BLINKING 1 TO 8 TIMES TO DIAGNOS PROBLEM AREA IF STATUS LIGHT IS NOT BLINKING UNPLUG OPENER, REMOVE COVER, CHECK WIRING HARNESS AND RIBBON CABLE CONNECTION CHECK FUSE ON MOTOR DRIVE BOARD. IF PROBLEM REMAINS REPLACE THE CONTROLLER AND DRIVE BOARD. WHAT IF THE OPENER IS RUNNING THROUGH BOTH LIMITS CHECK LIMIT WIRING. THE BROWN WIRE FROM THE DOWN LIMIT CONNECTS TO SCREWS 5&6. THE WHITE WIRE FROM THE UP LIMIT CONNECTS TO SCREWS 4&5. BOTH LIMITS HANG FROM RIGHT SIDE OF THE RAIL VIEWING IN FROM THE OUTSIDE. CHECK CARRIAGE FOR MAGNET. THE ARROW ON THE CARRIAGE MUST BE POINTING TOWARDS THE DOOR. IF PROBLEM REMAINS SEND CONTROLLER BOARD. WHAT IF THE OPENER SPEED (FAST/SLOW) ANYTIME THE OPENER IS UNPLUGGED IT WILL NEED TO RE-LEARN THE DISTANCE BETWEEN THE UP AND DOWN LIMIT AND DURING THIS TIME IT WILL RUN SLOW. ( 2 CYCLES) LIMITS THAT ARE LESS THAN 6 FEET APART (USUALLY 1 PC DOORS) WILL NOT ALLOW THE OPENER TO RUN IN THE FAST MODE. WHAT IF THERES NO DISTANCE FROM REMOTE(S) THE AVERAGE OPERATING DISTANCE SHOULD BE 25 FEET. THE ANTENNA SHOULD BE HANGING OUT THE BACK OF THE OPERATOR. OLDER OPENERS, RVS , CABLE BOOSTERS, ALARMS, APPLIANCES ON THE SAME CIRCUIT CAN CREATE INTERFERENCE. TRY TO ELIMINATE THESE ITEMS IF POSSIBLE. THERE IS A COAX ANTENNA AVAILABLE . THE CONTROLLER BOARD MUST BE CHANGED AND THEN THE COAX ANTENNA ADDED. THIS SHOULD HELP WITH MOST DISTANCE ISSUES. THE PART NUMBER 34019T.S/ THE COAX IS 108035.0007.S
3.11
EXCELERAT OR TROUBLESHOOTING
CONTD
CIRCUIT BOARD STATUS LIGHT SELF DIAGNOSTICS 1 BLINK RESET OPERATOR-UNPLUG AND WAIT 5 SECONDS. PLUG OPERATOR BACK IN AND OPERATE FROM WALL CONTROL CHECK RIBBION HARNESS ON CONTROLER BOARD REPLACE OLD WALL BUTTON WIRES AND/OR REPLACE WALL BUTTON WITH NEW SERIES II WALL BUTTON IF NORMAL OPERATION IS RESTORED, CHECK DOOR CONDITION AND BALANCE (THIS CAN CAUSE A 1 BLINK) REPLACE CONTROLLER BOARD IF NORMAL OPERATION IS NOT RESTORED, CHANGE CONTROLLER BOARD 2 BLINK CONTROLLER BOARD FAILURE
3 BLINK OVERCYCLED (WAIT 10 MINUTES) MUST LEAVE UNIT PLUGED IN! CYCLES ARE RESTORED AT A RATE OF 5 CYCLES PER 10 MINUTES 4 BLINK FORCE SETTING FORCE SETTINGS ARE NOT PRESET AT FACTORY CHECK DOOR AND RAIL CONDITION 5 BLINK STB/PHOTOCELL PROBLEM CHECK PHOTOCELL SELF DIAGNOSTIC CHART 6 BLINK SHORTED CONSOLE OR PUSHBUTTON CHECK WIRING TO WALL CONSOLE/PUSHBUTTON BAD CONSOLE 7 BLINK LIMIT SWITCHES (ONE OR BOTH) GROUNDED CHECK FOR SHORTED OR PINCHED WIRES UNDER LIMIT BRACKET 8 BLINK VACATION LOCK SWITCH ON WALL CONTROL IS IN THE LOCK POSTION.
3.12