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    Chapter 20 Quality T QM

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    Muhammad Ammar Yasir
    Operations Management Chapter 20

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    Chapter 20 Quality T QM

    Uploaded by

    Muhammad Ammar Yasir
    205 views8 pages
    Operations Management Chapter 20

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    Chapter 20 Quality t Qm

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    Operations Management Chapter 20

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    205 views8 pages

    Chapter 20 Quality T QM

    Uploaded by

    Muhammad Ammar Yasir
    Operations Management Chapter 20

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 8

    Chapter 20 Managing improvement the TQM approach

    Source: Corbis/Munshi Ahmed

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    The quality gurus


    Philip Crosby W. Edwards Deming Armand Feigenbaum Kaoru Ishikawa Joseph Juran Genichi Taguchi Quality is free the optimum is zero defects Demings 14 points How to use statistics Total quality control Quality circles and cause-and-effect diagrams Quality as fitness for use, rather than conformance to specification Loss function Minimize variation

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    Total quality management can be viewed as a natural extension of earlier approaches to quality management
    Makes quality central and strategic in the organization Broadens the organizational responsibility for quality Solves the root cause of quality problems Prevents out of specification products and services reaching market Quality is strategic Teamwork Staff empowerment Involves customers and suppliers Quality systems Quality costing Problem solving Quality planning Statistics Process analysis Quality standards Error detection Rectification

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    Total Quality Management

    Includes all parts of the organization Includes all staff of the organization
    Source: Corbis/Richard T Nowitz

    Includes consideration of all costs Includes every opportunity to get things right Includes all the systems that affect quality Never stops

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    The cost of rectifying errors increases more rapidly the longer they remain uncorrected in the development and launch process
    10000 Cost of rectifying error

    1000

    100 10 1 Pilot Market use production

    Concept

    Design

    Prototype

    Stage in development and launch process

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    Increasing the effort spent on preventing errors occurring in the first place brings a more than equivalent reduction in other cost categories
    Total cost of quality

    Appraisal
    Costs of quality

    Internal failure

    Appraisal

    Prevention
    Time

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    The pattern of some TQM programmes which run out of enthusiasm


    Effectiveness of the TQM initiative
    Introduction
    Learning and understanding

    Growth
    Increasing enthusiasm

    Levelling off
    Starting to hit the more difficult problems

    Disillusionment
    Waning enthusiasm

    Repackaging
    Attempts to revitalize the programme

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

    Changing Quality Assumptions


    Reactive Inspection Proactive Prevention

    AQL
    Blame placing Quality cost more Quality is technical Schedule first Defects hidden

    ZD
    Problem solving Quality cost less Quality is managerial Quality first Defects highlighted

    Slack, Chambers and Johnston, Operations Management 5th Edition Nigel Slack, Stuart Chambers, and Robert Johnston 2007

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