Easia Training 06 2015
Easia Training 06 2015
Easia Training 06 2015
working ability
Why?
Everything can be improved
Self-satisfaction is a hindrance to
progress
Improving your working ability
means enhancing your qualities at
work, as well as in your personal life
To be remembered
It is easier thought, said than
done
Repetition makes excellence
No success without effort
1. Communication &
interpersonal relationship
Passivity
Examples
Difficult to express
ones opinion
Afraid of disturbing
Afraid of being
noticeable
Avoiding confrontation
Difficult to say
categorically yes or
no
Eager to agree
Easy to be abused
Possible
Causesin
Lack
of confidence
one-self
Excessive fear of
being disliked,
excessive wanting to
be liked
Lack of critical
thinking skills
Over-estimating the
negative side of
modesty
Aggressiveness
Examples
Being insensitive to
others feelings and
needs
Talking more than
listening
Judging and blaming
others
Wanting to be right
Can not bear critics
Overly demanding
Possible causes
Lack of confidence
disguised by overconfidence, Insecurity
Convinced by the (wrong)
idea that life is a struggle
Poor self-protection
Lack of self examination
Carried by emotions, lack
of awareness.
Manipulation
Examples
Possible causes
Flattery
Intimidation
Cover up ones
mistakes or
incompetency
Using cunning
strategies to get what
one wants.
Hiding information for
ones own advantage
Failure to understand
that win-win is the
best option
Excessive selfishness ,
lacking of lovingkindness for others
Accumulated habits
due to particular
childhood situations.
Assertiveness
Capable to express honestly &
clearly ones own ideas & opinions,
Able to listen thoroughly
Able to confront disturbing situations
& personality
Able to take in critics and consider
them objectively
Able to generate harmony
Assertiveness - how to
develop?
Self-examination to understand ones
own tendencies in communication.
One person may have several
tendencies, depending on situations.
Investigate the causes. Be truthful to
one-self
Understand the value of developing
assertiveness.
Take steps toward changes.
Persevere.
Negotiation
Soft position
Tough Position
Assertive
Negotiation
To find compromises
To trust
undiscriminately
To distrust others
To be firm with
reaching the goal,
while maintaining a
good relationship
Soft Position
Tough Position
Assertive
Negotiation
Maintain position at
all cost, putting
pressures
Focus on shared
interests, rather than
positions, define clear
& precise goals
Stick to position
To impose an unique
solution
To finalize various
solutions
2. Critical thinking,
problem solving and
presentation skills
Presentation skills
Identifying the ideas, outline them.
Consider your audience or listener. Which
ones are relevant to them? Which ones need
to be stressed?
Classifying the ideas as major & minor.
Starting by the bigger picture, the context
Going from major points to minor points,
stressing on the connections between them.
Checking comprehension: questions &
answers
3. Time management
Others
Unplanified
events
The Company
Me
Inefficient habits
Excess
Deficit
To be too much on
ones own, not
getting others
involved when it is
necessary
Not take part in
meetings or
gathering that
might be helpful.
Excess
Deficit
..
Some advice
To know ones own biorythm: To find a good
balance between working and relaxing
Manage ones concentration: difficult,
important work should be done at good
time when my performance is best
To know one mental state: when my
energy is low, do what I like is easier.
To develop maturity: to get over likes and
dislikes
The others
Some advice
Delegate as much as possible in your
professional as well as personal life
Follow-up while assessing your
satisfaction
Ask for feedback & deadlines when
communicating
Be clear in what you ask & expect
Always ask: is this communication
necessary, relevant?
The company
Some advice
Be proactive with regard to your own
work as well as the company as a whole
Spend time for profitable activities,
avoid activities that consume more
energy than they generate benefit
Learn to delegate to the proper
colleagues as much as possible
Unplanified events
Unimportant
Ur
ge
nt
Work on it
Delegate
No
t
urg
ent
Prepare,
planning
(need
reminder)
Unplanified events
Anticipate: identify usual unplanified
events
Think ahead of solutions, back-up
options
Prepare procedures for unplanified
events
Deal with unplanified events when
they come
The interruptions
Interruptions reduce efficiency.
Interruptions that are avoidable and
interruptions that are not. Identify
them!
Unnecessary interruptions are a bad
habit. Learn to avoid it!
How to minimize
interruptions
Be the example: I dont interrupt
unnecessarily.
Gather my activities
Give complete instructions so that
interruptions from my colleagues to
get further explanation is minimized
To be frank & sincere but polite to let
others know about their untimely or
unnecessary interruptions
Personal
Family
Professional
Stones
Pebbles
Advice
Four golden principles:
-
Planning
Organizing
Delegating
Following -up
Convincing
Once you have investigated the issue
thoroughly, you should have
confidence that this is the best
solution possible.
Clearly expose the situation and all
factors involved.
Listen carefully any feedback with
consideration, clarify any doubt or
uncertainty.
Be open, honest, considerate &
5.Product assessment
Value
- Cutural: the cultural setting of the
product: many aspects ethnic,
traditional (craft, lifestyle), rural,
contemporary .
Is it very typical or original?
attractive or not?
- Architectural: any special feature?
- Historical: any historical value, is it
relevant?
- Visual: scenery how much it is
Product assessment
Who/Whom
- Clients: not for me or my personal taste
- What market French speaking? UK,
German speaking, Scandinavian, US ?
They all have different tastes & interests.
- What profile/age?
- GRT or FIT?
English speaking
- order of priority:
1.comfort 2.service 3.
charming.
- home stay: +++
Depending on clients
social class too.
English speaking
+ museums: ++
+ cultural
show/activities: +++
+ outdoor: +++++
+ contact with locals: +
++
+ adventures: ++++
+ safety: +++++
- Importance: +++++
- Local food (vs
western): ++++
- Lunch: ++++
English speaking
++++
+++
+++