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    FROM REFORM TO TRANSFORMATION: Office of The Prime Minister Public Service Transformation Department Connected Gov Summit 2010

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    Office of the Prime Minister Public Service Transformation Department FROM REFORM TO TRANSFORMATION Presentation by Emmanuel Lubembe Head Public Service Transformation Department Connected Government Workshop From Reform To Transformation a) b) c) Evolution of Kenyan Reforms The Envisioned Transformation What Success looks like Evolution of Kenyan Reforms Public Sector Reform in Kenya 1965: Sessional Paper No. 10 Framework for Reform 1993: Civil Service Reform Programme 2002: ERS Creatio

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    FROM REFORM TO TRANSFORMATION: Office of The Prime Minister Public Service Transformation Department Connected Gov Summit 2010

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    Office of the Prime Minister Public Service Transformation Department FROM REFORM TO TRANSFORMATION Presentation by Emmanuel Lubembe Head Public Service Transformation Department Connected Government Workshop From Reform To Transformation a) b) c) Evolution of Kenyan Reforms The Envisioned Transformation What Success looks like Evolution of Kenyan Reforms Public Sector Reform in Kenya 1965: Sessional Paper No. 10 Framework for Reform 1993: Civil Service Reform Programme 2002: ERS Creatio

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    FROM REFORM TO TRANSFORMATION: Office of the Prime Minister Public Service Transformation Department Connected Gov Summit 2010

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    Office of the Prime Minister Public Service Transformation Department FROM REFORM TO TRANSFORMATION Presentation by Emmanuel Lubembe Head Public Service Transformation Department Connected Government Workshop From Reform To Transformation a) b) c) Evolution of Kenyan Reforms The Envisioned Transformation What Success looks like Evolution of Kenyan Reforms Public Sector Reform in Kenya 1965: Sessional Paper No. 10 Framework for Reform 1993: Civil Service Reform Programme 2002: ERS Creatio

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    Download as ppt, pdf, or txt
    740 views30 pages

    FROM REFORM TO TRANSFORMATION: Office of The Prime Minister Public Service Transformation Department Connected Gov Summit 2010

    Uploaded by

    ICT AUTHORITY
    Office of the Prime Minister Public Service Transformation Department FROM REFORM TO TRANSFORMATION Presentation by Emmanuel Lubembe Head Public Service Transformation Department Connected Government Workshop From Reform To Transformation a) b) c) Evolution of Kenyan Reforms The Envisioned Transformation What Success looks like Evolution of Kenyan Reforms Public Sector Reform in Kenya 1965: Sessional Paper No. 10 Framework for Reform 1993: Civil Service Reform Programme 2002: ERS Creatio

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    of 30

    Office of the Prime Minister

    Public Service Transformation Department


    FROM REFORM TO
    TRANSFORMATION

    Presentation by
    Emmanuel Lubembe
    Head Public Service Transformation Department

    Connected Government Workshop


    From Reform To Transformation
    a) Evolution of Kenyan Reforms

    b) The Envisioned Transformation

    c) What Success looks like


    Evolution of Kenyan Reforms
    Public Sector
    Public Sector Reform
    Reform in
    in Kenya
    Kenya
    1965: Sessional
    1965: Sessional Paper
    Paper No.
    No. 10
    10 Framework
    Framework for
    for Reform
    Reform
    1993: Civil
    1993: Civil Service
    Service Reform
    Reform Programme
    Programme
    2002: ERS
    2002: ERS Creation
    Creation embraced
    embraced Results-based
    Results-based Management
    Management
    2004: Cabinet
    2004: Cabinet formally
    formally prescribes
    prescribes RBM
    RBM (PSR&DS
    (PSR&DS created)
    created)

    2004: Sectoral
    2004: Sectoral Reforms
    Reforms e.g.
    e.g. PFMR,
    PFMR, GJLOS,
    GJLOS, Water,
    Water, Health
    Health
    2009: PM’s
    2009: PM’s Strategic
    Strategic Plan
    Plan makes
    makes Transformation
    Transformation aa National
    National
    Priority
    Priority
    Government exists to provide services
    The Challenge...

    Majority of Services
    are characterized by
    Red Tape:

    Citizens in Long Queues


    Results For Kenyans Programme

    2004 – 2009
    Results Based Management introduced a
    Paradigm Shift; moving away from focusing on
    Processes to delivering Results
    Synopsis of Results Achieved
    Improving Access to Water;

    Nomadic women in Elangata Enterit in Kajiado enjoy water


    7 provided during 100 days-Rapid Results Initiatives
    Ministry of Immigration and Registration of Persons

    Reduced the number To reduce the number of


    of days taken to issue uncollected Identity cards by
    a passport in Nairobi, 50% from 195,479 to 100,368
    Kisumu and in the 8 districts hosting
    Mombasa from 30 to Provincial headquarters in 100
    20 days in 100 days days.
    Improving Business Environment

    Companies’ Registry – State Law Office


    Improved the work environment thus raising the level of staff
    and customer satisfaction by 80% in 100 days:
    The Impact on stakeholders was;
    • Reduced time taken to register businesses from 3 weeks to 1 day
    • Refurbished the Companies’ Registry
    • Reduced backlog of 500,000 Annual Returns and other documents
    Nairobi River Clean Up
    (2009)
     In Minister 2009 Minister
    publicly declares effort to
    10

    clean up Nairobi River


     Leads partnership between
    Ministry of Environment
    (NEMA) & CCN launch RRIs
    to clean up various sections of
    the river
     Results are measured in terms
    of number of KM cleaned
    Cleaning Up Nairobi River
    State of the River after clean up
    11

    Traders have been removed from Sections of the River Cleaned


    the riparian reserve
    There is now need to….

    Focus on
    Kenya Vision
    2030
    A globally competitive and prosperous nation
    with a high quality of life
    Overarching Vision for Transformation

    A Goal Driven Government


    Responsive Government
    Trusted by its citizens
    The Envisioned Transformation:
    Citizen Centred
    Confidence in
    the public
    service

    Citizens’
    priorities for
    improvement
    Citizens’ Citizens’
    service needs,
    experiences expectations &
    Accessing perceptions
    services
    What Do Citizens Want (4 S’s)

    PE ED Timeliness
    S

    PL E Less Red Tape


    SIM
    S Clustered
    ML ES
    SEA No Wrong Door
    T IO N Confidence in
    T IS FAC Government
    SA
    TRANSFORMATION
    Attitudinal Change
     Psychological Shift;
     Step Change;
     Mindset Change;
     Quantum leap;
    Strategy
    AREAS OF FOCUS
     Component 1: Service and Openness
     Timeliness of services
     Quality
     Professionalism & Competence
     Courtesy
     Component 2: Cooperation & Coordination
     Vision 2030 flagship projects & priorities
     Policy coordination & harmonization
     Component 3: Internal Effectiveness & Accountability
     Efficient systems, processes & procedures
     Enabling structures
     Effective Leadership
    INTEGRATED TRANSFORMATION MODEL
    What can we do together?
    Link Up as Government
    Linked Up/ Joined Up/ Collaborative/ Connected
    Government
    What is it?
    1. Moving from a silo approach to a collaborative approach
    2. Working across: government ministries, departments and agencies;
    sectors/clusters for seamless citizen centered service delivery
    3. New channels of linking and new points of connection between the
    many different elements of government

    It calls for new ways of thinking & working


    A cultural and attitudinal change
    Link Up as Government

    Where can Government Link Up?


    a) In Vision
    b) At the Implementation level
    - Policy
    - Service Delivery
    - Monitoring, Evaluation and Reporting
    - Leveraging best practice
    Link Up with Private Sector
    Enhance Public Private Dialogue
     Prime Minister’s Round Table-19th March, 2010:
     Themes:
     Trade & Investment;
     ICT;
     Insecurity.
     Tourism;
     MSF’s
     PPP
     PSSP
    Use 21st Century Tools &
    Instruments
    To deliver Red Carpet Services
    (alternative & integrated service delivery)
    Focus on Citizen needs
    Organizing Services Differently…
    Integrated Service Delivery

    One Stop Shops, Single Window Service Delivery


    We believe in Hope
    Lessons Learnt Along the Way
     Partner
     Prioritise
     Engender results focus
     Deliver ! Deliver ! Deliver
     Monitor, Evaluate & Report
     Sustain gains made & Scale up
    Thank
    you

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