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    Dabbawaalas

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    Shruti Singhal
    The Dabbawalas of Mumbai are a lunch delivery system that transports home-cooked meals to customers in the city with remarkable efficiency. Using a complex coding system and network of collection and delivery points, the Dabbawalas deliver over 200,000 lunches per day with an error rate of just one mistake per six million deliveries. The 125-year old system relies on bicycles, headloads, and local trains, with no modern technology, fuel costs, or disputes. It stands as a model of sustainable supply chain management.

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    Dabbawaalas

    Uploaded by

    Shruti Singhal
    57 views14 pages
    The Dabbawalas of Mumbai are a lunch delivery system that transports home-cooked meals to customers in the city with remarkable efficiency. Using a complex coding system and network of collection and delivery points, the Dabbawalas deliver over 200,000 lunches per day with an error rate of just one mistake per six million deliveries. The 125-year old system relies on bicycles, headloads, and local trains, with no modern technology, fuel costs, or disputes. It stands as a model of sustainable supply chain management.

    Original Description:

    Mumbai walas !

    Original Title

    Dabbawaalas (2)

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    The Dabbawalas of Mumbai are a lunch delivery system that transports home-cooked meals to customers in the city with remarkable efficiency. Using a complex coding system and network of collection and delivery points, the Dabbawalas deliver over 200,000 lunches per day with an error rate of just one mistake per six million deliveries. The 125-year old system relies on bicycles, headloads, and local trains, with no modern technology, fuel costs, or disputes. It stands as a model of sustainable supply chain management.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    57 views14 pages

    Dabbawaalas

    Uploaded by

    Shruti Singhal
    The Dabbawalas of Mumbai are a lunch delivery system that transports home-cooked meals to customers in the city with remarkable efficiency. Using a complex coding system and network of collection and delivery points, the Dabbawalas deliver over 200,000 lunches per day with an error rate of just one mistake per six million deliveries. The 125-year old system relies on bicycles, headloads, and local trains, with no modern technology, fuel costs, or disputes. It stands as a model of sustainable supply chain management.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14

    MUMBAI

    DABBAWALAS

    Presented by:
    Shruti Singhal | Divyansh Raj | Neha Nagpal | Eshan Kapoor
    1

    WHO ARE THEY?


    Deliver
    y
    System
    Dabba
    High Service
    Performance
    Efficiency

    Delivery system which caters to the population of Mumba


    They carry and deliver freshly made food
    from customers home in a Dabba (lunchbox)
    and deliver it to offices.
    Renowned for their very high service
    performance (6 sigma equivalent), low cost
    model and simple operating system.
    Level of efficiency is as high as 1 mistake per
    8 million deliveries.

    World Record - On 21 March 2011, Prakash Baly Bachche carried


    three Dabbawala tiffin crates on his head at one time, which was

    HISTORY
    It all started about 125 years back when a Parsi banker wanted to have home
    Genesis cooked food regularly in office and gave this responsibility to the first ever
    Dabbawala

    189
    0
    1930

    1968

    Mahadeo Havaji Bachche started a lunch delivery service with about a


    hundred men

    A charitable trust was registered under the name ofNutan Mumbai Tiffin Box
    Suppliers Trust

    The commercial arm of this trust was registered asMumbai Tiffin Box
    Supplier's Association
    3

    WHY DABBAWALAS?
    Home made food is best for health and because health is
    wealth
    Home made food is cheaper
    Do you not love your mother or wife and like to eat food made
    by her?
    Safety - The Local train of
    Mumbai

    Dabbawalas give reliable services and their performance and


    accuracy match six sigma standards
    By taking our services you are proving direct employment
    to 5000+

    TECHNOLOGIES INCORPORATED

    Website

    SMS

    http://mumbaidabbawala.in/

    Orders placed through SMS


    5

    POKA YOKE
    What is it?
    Poka-yoke means
    mistake-proofing or
    more literally
    avoiding (yokeru)
    inadvertent errors
    (poka)
    How to use it?
    Identify, Analyze,
    Decide, Determine

    Why is it important?
    - Getting it right the
    first time
    - Impossible to make
    mistakes

    When to use it?


    - Mistake prone
    industries
    - Example:
    Manufacturing and
    Service

    886

    SUPPLY CHAIN- Features

    0% fuel
    0% modern technology
    0% investment
    0% disputes
    100% consumer satisfaction
    99.9999% performance

    SUPPLY CHAIN
    They use cycles or go by foot to every household. The waiting time to
    collect a lunch box is maximum 2 minutes
    Every Dabbawala has to assemble at his/her reported collection point
    at sharp 9. 30 am
    From these collection points they assemble at the nearest railway
    station which is the Aggregation point
    The next mode of transport is the trains where the carriers containing
    lunch boxes are transported to the destination railway stations
    From every Destination station the dabbas are carried over carts, cycles
    and carriers to the destination zones which are given a specific number
    From these zones, the lunch boxes are carried to the offices or
    workplaces which reach by lunchtime
    From here the reverse process of delivering the empty lunch boxes
    back to homes starts
    All through the above process, there is no slack at any point of time
    Traffic Jams, pedestrians, delays in train and signals do not stop the
    functioning. The trademark white cap wore by these Dabbawalas are
    known to everyone including the police who dont interfere in their
    process

    CODING SYSTEM
    Lunch boxes are marked in several ways:
    Abbreviations for collection points
    Colour code for starting station
    Number for destination station
    Markings for handling dabbawala at destination, building and floor

    CODING SYSTEM

    The name of the dabba owner or address is seldom put on the dabba
    10

    DABBAWALAS IN ACTION

    11

    COMPLETE OWNERSHIP
    Error Rate : 1 in 16 million transactions
    Six Sigma performance (99.999997)
    Technological Backup : NIL
    Cost of service - Rs. 300/- to 350/- month ($
    6.00/month)
    Standard price for all (Weight, Distance, Space)
    Rs. 70 to 80 Cr. Turnover approximately
    No strike record as each one a share holder
    Earnings - Rs. 5000/- to 6000/- per
    month

    BARKHA RAWAT

    12

    LEARNINGS

    Team work

    Time
    management

    Innovation

    Customer
    Relationship
    Management
    13

    Thank You

    14

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