The document discusses the history and operations of the dabbawala system in Mumbai, India. The dabbawala system delivers home-cooked lunches to office workers across Mumbai. It was started in 1890 and now involves over 5,000 dabbawalas who deliver 200,000 lunches daily with nearly zero errors. The system relies on sorting and efficient delivery by bicycle and train to get lunches to their destinations on time, with little reliance on technology. The dabbawala system is renowned for its efficiency and time management.
The document discusses the history and operations of the dabbawala system in Mumbai, India. The dabbawala system delivers home-cooked lunches to office workers across Mumbai. It was started in 1890 and now involves over 5,000 dabbawalas who deliver 200,000 lunches daily with nearly zero errors. The system relies on sorting and efficient delivery by bicycle and train to get lunches to their destinations on time, with little reliance on technology. The dabbawala system is renowned for its efficiency and time management.
The document discusses the history and operations of the dabbawala system in Mumbai, India. The dabbawala system delivers home-cooked lunches to office workers across Mumbai. It was started in 1890 and now involves over 5,000 dabbawalas who deliver 200,000 lunches daily with nearly zero errors. The system relies on sorting and efficient delivery by bicycle and train to get lunches to their destinations on time, with little reliance on technology. The dabbawala system is renowned for its efficiency and time management.
The document discusses the history and operations of the dabbawala system in Mumbai, India. The dabbawala system delivers home-cooked lunches to office workers across Mumbai. It was started in 1890 and now involves over 5,000 dabbawalas who deliver 200,000 lunches daily with nearly zero errors. The system relies on sorting and efficient delivery by bicycle and train to get lunches to their destinations on time, with little reliance on technology. The dabbawala system is renowned for its efficiency and time management.
commonly in Mumbai, who is the part of a delivery system that collects hot food in lunch boxes from the residences of workers in the late morning , delivers the lunches to the workplace. HISTORY OF DABBAWALA
Mumbai dabbawala carrying and delivering freshly
made food from home in lunch boxes to office workers. Started in 1890 under British rule 125 years old and recognized as the best case of network management in the world even by the management gurus and growth. Highly specialized trade HISTORY OF DABBAWALA This service was started by Mahadeo Havaji Bachhe in 1890.
Many people from different
communities came to work in Mumbai.
At that time, he recruited people
from villages who were not able to earn a good living. HISTORY OF DABBAWALA Charitable trust Registered in 1956
Education 85% illiterate
Total area coverage 60km/70km
Employee strenght 4000-5000
No. of dabbas carry 175000-200000 dabbas i.e.
400000 transaction everyday
Time taken 3hrs
PRESIDENT & GENERAL SECRETARY NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION
Raghunath Medge And Mr. Gangaram
Laxman Taleker THE JOURNEY STARTS Early in the morning a dabbawala takes bath and do his pooja. Puts a tilak on his forehead and by 9AM he is outon the streets with his bicycle. These bicycle are heavy. Their carriers are designed with extra iron to be able to take a lot of weight. He moves through the Mumbai traffic to his assigned area and move up and down the multi-storied buildings to collect the tiffin boxes from homes. THE JOURNEY STARTS By the time he collects all these tiffins, its already about 10:30AM. On an average a destination is about 40km away! He carries about 30-40 tiffins on his bicycle, fighting the bad roads, mud, traffic and now even Mumbai Monsoons. He reaches the nearest railway station where dabbawala from different areas together and the tiffins sorted as per their destination. THE JOURNEY STARTS There are about 60 tiffin boxes in one head carates. They carry it on the heads and run towards the railway platform and platform are jam-packed at the peak time but they move fast, climb up and down the railway bridges with those crates on their heads. It carry in the luggage compartment and they have some time for each other and share the news and information. The last station of dabbawala is Churchgate on the track at 12PM. THE JOURNEY STARTS Dabbawala is the great example of team working. Once again, he joins one of the teams and put a large number of Dabbas in trollies , run towards the business centres which are the final destinations for these tiffins. To reach a business hub, they split once again. Each Dabbawala takes the responsibility of delivering the tiffin boxes for separate buildings. THE JOURNEY STARTS By 1PM all tiffin boxes are delivered task done! Dabbawala all gather at a place. Pray together and have their lunch! The job is only half done! Dabbawala will take the empty tiffins from the office and will go through the same process again, till the tiffin reaches home before 6PM. Its a 9 hour work cycle! ORGANIZATION STRUCTURE CODING SYSTEM
Borivali, suburb in Mumbai
Residential station
BVI 9 Code for R Code for dabbawala at residence E 3 C destination station 1 RC- building & 4 office
Code of station Jain 14 floor number Eg. Nariman Name & surname Point of customer SIX SIGMA Error Rate : 1 in 16 million transaction
Six Sigma performance (99.999999)
Technological Backup : Nil Cost of service Rs. 200-450/month No strike record as each one a share holder Earning 5000 to 6000 p.m. DABBAWALA METHODOLOGY Operational Motto : Error is horror
Discipline :-
No Alcohol drinking during business hour
Wearing Gandhi cap during business hours Carry Identity Cards SHARE MY DABBA Anyone who doesnt want all of the food in their lunch can simply place a sticker saying Share on the tiffin of uneaten food.
Dabbawala pick up the tiffin after lunch and
quickly separate the tiffins with share stickers.
Remove the food in them to give to the
children.
Whole process takes less than 15 minutes.
NEWS Flipkart Ties up with Mumbai Dabbawala for deliveries. [April 9 , 2015] Mumbai Dabbawala join Swachh Bharat Campaign after PM Narendra Modis invite.
Mumbai Dabbawala spouses to soon join business.
NEWS Dabbawala to promote habit of washing hands before eating. with the threat of leptospirosis and other diseases looming over the city. The dabbawala will deliver soaps and handwash to around 100000 people next week along with their lunch boxes across the city. NEWS Mumbais dabbawalas to Dharamsalas monks Indians pay tribute to victims of Nepal earthquake.
Dabbawalas on strike to support Anna,
striking work for the first time in their 120year old history.
Over 5000 dabbawala began a rally from
Churchgate station to Azad Maidan in South. SUPPLY CHAIN OF DABBAWALA Pickup dabba from residence and bring it to station. Journey in local train Uploading and sorting at destination station. Delivery to respective customer Collection of empty dabba Sorting at destinstion stations Returning dabba SUPPLY CHAIN 4 REASON TO SUCCEDS SUPPLY CHAIN
No over reliance on technology
Create an integrated performance chain
Acute visibility
Keep it simple. Real simple
SWOT ANALYSIS STRENGTH
Time management.
Teamwork, Discipline and Honesty.
Customer satisfaction.
Low operational cost, process consistencty.
Financial independence for the small group of dabbawalas.
Just in Time Approach.
WEAKNESS.
Highly dependent upon Mumbai Local Train
service.
Limited access to education limits
diversification of Members to other business.
Limited Fund Flow for the association limits
the governing body to implement welfare schemes. OPPORTUNITY Oppurtunity of expansion of service on the routes of Mumbai Metro.
Expanding network in other cities.
Booking of service through internet & SMS.
Generating revenue by promotion of other
brands. THREATS Threats from fast food joints & small restaurants.
Flexi timing
Food courts at Malls
Catering services offering tiffin services
ACHIEVEMENT Six sigma certification by Forbes group
ISO 2000 certificate to Dabbawala
Outstanding service organization awards by
NIQR
Marketing through Dabbawala many T.V.
channels and newspaper
Apart from this the dabbawalas have been
called to various conferences and leading institute like IIMs to deliver speech. ACHIEVEMENT
Invitation from CII for conference held in Bangalore.
Documentaries made by BBC ,UTV, MTV, and ZEE TV
Dabbawalla services are popular with the Indian IT developer
community in Silicon Valley, California, USA
World record in Best Time management.
Name in GUINESS BOOK of World Records.
Registered with Ripley's believe it or not.
DABBAWALAS ARE MOSTLY INVITED BY Meetings of Confederation of Indian Industries ( CII). Mahindra & Mahira - Kandivli ( Mumbai ) and Nasik. Stanfort University delegation to India. Sandoz Pharmaceuticals - Mumbai. Symbiosys Management School - Indian School Of Business (ISB) - Pune. Hyderabad. GE Money Servicing - Hyderabad. Bharat Petroleum Corporation Ltd. Microsoft - Gurgoan. Global Business School- Nagpur. Genpact - Hyderabad. Community of cooked food - Itly. NM Dalmia College - Mumbai. Accenture - Mumbai. National Stock Exchange - Mumbai.
Reserve Bank Of India.
THE ROYAL VISIT
Recently, the dabbawalas had royal company at Churchgate
station. The Prince of Wales himself had visited them when he came down to Mumbai.
He took keen interest in their way of functioning, expressed
surprise at their efficiency and was struck with awe when he was told that they didnt employ any technology.
The prince was presented a small moment, accompanied with
a garland, a Gandhi topi and a trophy by the dabbawalas. RICHARD BRANSON CHAIRMAN VIRGIN ATLANTIC AIRWAYS MUMBAI
Sir Richard Branson, Chairman, Virgin Atlantic Airways,
meeting the Mumbai's famed 'Dabbawalas' at their nodal point, the Churchgate Railway Station in South Mumbai, on April 1, 2005. CONCLUSION It keeps operational cost as low as possible.
It keep capital investment bare minimum and give
first priority to the customer because they think that customer is not the Raja but Maharaja.
Deviation from your core competency can reduce
focus and affect current sales and profits negatively.
