"An Organizational Make-Over" "Reengineering Is New, and It Has To Be Done." Peter F. Drucker
"An Organizational Make-Over" "Reengineering Is New, and It Has To Be Done." Peter F. Drucker
"An Organizational Make-Over" "Reengineering Is New, and It Has To Be Done." Peter F. Drucker
Process
What is a Business
Process?
A group of logically related tasks that use the firm's
resources to provide customer-oriented results in
support of the organization's objectives
Why Reengineer?
Customers
Demanding
Sophistication
Changing Needs
Competition
Local
Global
Why Reengineer?
Change
Technology
Customer Preferences
WHY REENGINEERING?
Complacency
Resistance
New Developments
Fear of Failure
WHAT DOES IT SEEK?
BPR seeks
Cost
Quality
Service
Speed, improvements
Method Study Questions
for Process Analysis
What does the customer need?, operations are necessary? Can
some operations be eliminated, combined, or simplified?.
Who is performing the job? Can the operation be redesigned to use
less skill or less labor? Can operations be combined to enrich jobs? .
Where is each operation conducted? Can layout be improved? .
When is each operation performed? Is there excessive delay or
storage? Are some operations creating bottlenecks? ..
How is the operation done? Can better methods, procedures, or
equipment be used? .
CHARACTERSTICS
Radical Improvement
Integrated Change
People Centred
Focus on End-Customers
Process-Based
Radical
Improvement
Sustainable
Process improvements need to become firmly rooted
within the organization
Stepped Approach
Process improvements will not happen over night they
need to be gradually introduced
Also assists the acceptance by staff of the change
Integrated Change
Viable Solutions
Process improvements must be viable and practical
Balanced Improvements
Process improvements must be realistic
People-Centred
Business Understanding
Empowerment & Participation
Organizational Culture
Process Based
Added Value
BPR Initiatives must add-value over and above the
existing process
Customer-Led
BPR Initiatives must meet the needs of the customer
Focus on End-
Customers
Process improvements must relate to the needs of the
organization and be relevant to the end-customers to
which they are designed to serve
Key Steps
Select The Process & Appoint Process Team
Execute Plan
Select the Process &
Appoint Process Team
Two Crucial Tasks
Up-grade Equipment
Current Future
Products/Services Products/Services
Information S D Information
T I
Current R R Future
Business A E Business
Processes Technology C Technology Processes
T
E T
I
G
O
Skills I Skills
N
C S
Current Future
Environments (AS-IS) Environments (TO-BE)