Information Gathering: Unobtrusive Methods: Systems Analysis and Design, 7e Kendall & Kendall
Information Gathering: Unobtrusive Methods: Systems Analysis and Design, 7e Kendall & Kendall
Information Gathering: Unobtrusive Methods: Systems Analysis and Design, 7e Kendall & Kendall
Unobtrusive Methods 5
• Less disruptive
• Insufficient when used alone
• Multiple methods approach
• Used in conjunction with interactive
methods
• Sampling
• Quantitative document analysis
• Qualitative document analysis
• Observation
• STROBE
• Applying STROBE
i = interval estimate
z = confidence
coefficient found in
the confidence level
lookup table
p(1-p)
n= +1
σp 2
σp = standard error
• Sales reports
• Production reports
• Summary reports
• Office location
• Desk placement
• Stationary equipment
• Props
• External information sources
• Office lighting and color
• Clothing worn by decision makers
• Accessible offices
• Main corridors, open door
• Major traffic flow area
• Increase interaction frequency and informal
messages
• Inaccessible offices
• May view the organization differently
• Drift apart from others in objectives
Kendall & Kendall 5-30
Desk Placement
• Calculators
• Personal computers
• Pens, pencils, and rulers
• If present, person processes data
personally
• Male
• Formal two-piece suit - maximum authority
• Casual dressing (sport jacket/slacks) -
more participative decision making
• Female
• Skirted suit - maximum authority
• Sampling
• Designing a good sample
• Types of samples
• Sample size
• Hard data
• Quantitative document analysis
• Qualitative document analysis
• Observation
• Playscript
• STROBE
• STROBE elements
• Applying STROBE