Verbal and NonVerbal - PPT
Verbal and NonVerbal - PPT
Verbal and NonVerbal - PPT
act of transferring
information from one place
to another.
Communication is the transmission of an idea or feeling
so that the sender and receiver share the same
understanding.
Noise
Features of Effective Communication
• Active Listening
• Eye contact
• Posture
• Simple language
• Questioning skills
Benefits of Communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Cultural differences
• Poor listening skills
• Use of jargon
• Distractions
Types of Communication
One-way communication
Two-way communication
One to many
THE DIFFERENT CATEGORIES OF
COMMUNICATION
1. Oral Communication
In oral communication, spoken words are
used. It includes face-to-face conversations, speech,
radio
•Written Communication In
written communication,
written signs or symbols are
used to communicate.
A written message may be
printed or hand written.
NON VERBAL COMMUNICATION
• Nonverbal communication is the
communication other than oral and written,
such as gesture, body language, posture,
tone of voice or facial expressions.
Nonverbal communication is all about the
body language of speaker.
Face & Eyes (occulistics)
Probably the most noticed parts of the body
Meeting sb’s glance is not appreciated in all cultures (in ours it
means involvement)
Ekman & Friesen have identified six basic emotions that facial
expressions reflect:
Surprise
Fear
Anger
Disgust
Happiness
Sadness
(possible combinations of these –affect blends)
Voice ( Paralanguage)
Paralanguage (nonverbal, vocal messages)
E.g. Sarcasm (emphasis and tone of voice can change a
statement’s meaning)
Research shows that listeners pay more attention to the vocal
messages than to the words that are spoken) and vocal message
carries more weight
Voice communicates through:
Speed
Volume
Pitch
Number/length of pauses
Disfluencies/exclamations (er, um, ah..)
Touch (haptics)
Western Asian
• NONVERBAL COMMUNICATION HAS THE
FOLLOWING THREE ELEMENTS:
1.APPEARANCE
Speaker: clothing, hairstyle, neatness, use of
cosmetics.
Surrounding: room size, lighting, decorations,
furnishings
2.BODY LANGUAGE
facial expressions, gestures, postures
3.SOUNDS
Voice Tone, Volume, Speech rate
Types of
Body Language
Improving Body Language - Tips
Finger-tapping
It demonstrates that a person is
growing impatient or tired of
waiting.
Sitting with Ankles Crossed
Commonly known as the
"ankle lock", it is a
defensive signal associated
with insecurity.