Lunch & Learn PPT Template

Scheduling/Audience
Lunch & Learns should focus on a specific process or group (examples below)
Power of the platform
Self-service
Change Management or change managers
Request or request managers
When scheduling the Lunch & Learns you should schedule them specific audience so
that information is specific to them
Fulfillers/providers
End Users
Approvers
If you are doing less formal lunch and learns then include what it means to end users first
and then move to what it means to the fulfillers/providers
Keep the presentations to no more then 30 - 45 minutes and include a demonstration.
Keep the information high-level and time for Q&A

2 © 2019 ServiceNow, Inc. All Rights Reserved.

Lunch & Learn PPT Template
The template contains slides to help build a Lunch & Learn PPT. Everything is designed to
be modified to fit your specific project communications. The order that they have been
provided can be modified and should be to fit the order that you want to communicate.
• What is ServiceNow?: Slides that tell the story of the platform and the Service
Management, Business Management and Operations Management applications
available
• Process focus for session: Highlight the processes going live and the one that you will
focus on for that lunch & learn
• Why the change & expected outcomes for the business & Users
– Why your organization choose ServiceNow – what are the business issues you are solving? What problems
will be eliminated?
– What is that value to the fulfillers and end users as individuals?

Source: Information goes here

3 © 2019 ServiceNow, Inc. All Rights Reserved.

• What has Changed: Slides that give side by side comparisons of how things are done
today and how they will change in ServiceNow

• Power of the Platform: Slides that provide an overview of the platform benefits that are
available regardless of applications utilized. These can be pulled up into the “what is
ServiceNow” section – especially if the Lunch & Learn is focused more on the overall
platform vs. a specific process.

• Visual Slides: There are a few visual slides to tell your story as well. Incorporation of a
theme can help with visuals to drive awareness and recognition as the project
communications continue

4 © 2019 ServiceNow, Inc. All Rights Reserved.

Lunch & Learn Agenda

• What is ServiceNow

• Why it matters to (insert company

name)

• Why it matters to you

• What to expect

• Demo

5 © 2019 ServiceNow, Inc. All Rights Reserved.

What is ServiceNow?

Utilize the following slide to provide high level overview of ServiceNow. You can modify

these slides as well to color in the icons for the areas that you are focusing on for your

implementation.

6 © 2019 ServiceNow, Inc. All Rights Reserved.

What this means for (insert company name)

• List out the business strategy or problems/issues that are being solved
• Improved visibility
• Reduced risk of service disruption

7 © 2019 ServiceNow, Inc. All Rights Reserved.

Why this Matters To You

• Insert Name/title/group of affected by

change

• List the benefits and value that they

will experience as individuals
• This is the “What’s in it for me?” slide.
• Spend less time with manual updates
• See all your work in one place

8 © 2019 ServiceNow, Inc. All Rights Reserved.

What’s Changing – keep to 3-4 areas of focus
(remember you only have 30-45 min.)

We are fixing this: This is how:

• List out the biggest problems/issues • Highlight the associated improvement

• Email to manage in bound incidents & • All work associated with incidents &

requests requests will be in a single system

• Manually consolidating data for • Real time reporting

reports • Integrated RFC process and auto

• Manual entry for Request for Change updates

9 © 2019 ServiceNow, Inc. All Rights Reserved.

Before & After Incident & Request

Before: Inbound Request Now: Inbound Request

Email Assigned tasks

• Lacks reporting and traceability • Easily track your work

• Assigned based on assignment groups
• Difficult to manage

10 © 2019 ServiceNow, Inc. All Rights Reserved.

Before & After: Incident & Request

Before: Reporting Now: Reporting

Spreadsheets Consolidated real-time reporting

• Hours consolidating data across
• Real time
groups
• Custom Dashboards
• Weekly request for open tasks
• On Demand

Add caption here

11 © 2019 ServiceNow, Inc. All Rights Reserved.

Before & After: Incident & Request

Before: Request For Change Now: Request For Change

Manual Entry Right click create

• Manually enter RFC in XYZ system • Create associated record from

• No updates to corresponding incident the incident or request

or request • Real-time updates

12 © 2019 ServiceNow, Inc. All Rights Reserved.

Time For The Show! – Always show it in action!

DEMO

13 © 2019 ServiceNow, Inc. All Rights Reserved.

Power of the Platform Lunch & Learn
If ServiceNow is new to your organization you should conduct an lunch

and learn that focuses on the platform capabilities. Utilize these slides

to review the benefits that the platform provides to all services and

processes executed on ServiceNow.

14 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform
SHARED
REPORTING & SHARED USER & SELF-SERVICE WORKFLOW,
PLATFORM KNOWLEDGE MOBILE NOTIFICATIONS SURVEYS
DASHBOARDS ASSET DATA PORTAL SLAs, APPROVAL
CAPABILITIES

• Reduce costs and time by eliminating manual

consolidation of data
• Drive business decisions utilizing real-time data
• Improve user experience with personalized dashboards
for multiple personas

15 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform
SHARED
REPORTING & SHARED USER & SELF-SERVICE WORKFLOW,
PLATFORM KNOWLEDGE MOBILE NOTIFICATIONS SURVEYS
DASHBOARDS ASSET DATA PORTAL SLAs, APPROVAL
CAPABILITIES

• Drive decisions based on end-to-end data

• Save time & cost: Eliminate manual consolidation of
information
• Powerful & flexible API to support integration with critical
systems of record
• Integrate with Single Sign-on Services using SAML 2.0, and
secure your data using access controls by IP address, by user,
by role, and using multi-factor authentication
• Data encryption at the field and table level to secure
sensitive information.
16 © 2019 ServiceNow, Inc. All Rights Reserved.
The Power of a Shared Platform

• Decentralized, Content-Specific Management of

Categorized Content
• User Attribute-based Content Creation and Editing
• Engaging User Interface
• Personalized User Experience

17 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform

• Provide consistency to improve user experience

• Promote self-service
• Configure to fit organizational needs, from reporting
phishing emails or policy violations to requesting access
to secure systems

18 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform

• Anytime anywhere to fit the need of a modern workforce

• Increase responsiveness and access to updates
• Improved user experience

19 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform
SHARED
REPORTING & SHARED USER & SELF-SERVICE WORKFLOW,
PLATFORM KNOWLEDGE MOBILE NOTIFICATIONS SURVEYS
DASHBOARDS ASSET DATA PORTAL SLAs, APPROVAL
CAPABILITIES

• Improve experience:
- Consistent notification process
• Improve productivity:
- Empower your team to receive information in the
way they want to receive it

20 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform
SHARED
REPORTING & SHARED USER & SELF-SERVICE WORKFLOW,
PLATFORM KNOWLEDGE MOBILE NOTIFICATIONS SURVEYS
DASHBOARDS ASSET DATA PORTAL SLAs, APPROVAL
CAPABILITIES
2018 | April May June July Aug Sept Oct

• Automate and streamline your processes

• Approvals are intuitive for a mobile workforce
• Utilize performance data to drive continuous
improvement initiatives

21 © 2019 ServiceNow, Inc. All Rights Reserved.

The Power of a Shared Platform
SHARED
REPORTING & SHARED USER & SELF-SERVICE WORKFLOW,
PLATFORM KNOWLEDGE MOBILE NOTIFICATIONS SURVEYS
DASHBOARDS ASSET DATA PORTAL SLAs, APPROVAL
CAPABILITIES

• Consistently capture the user experience

• Measure and prioritize areas for improvement

• Measure the success of those activities

22 © 2019 ServiceNow, Inc. All Rights Reserved.

Visual slides to tell the story:
The following slides come from the “Go-live info-graphic”. You can

utilize them to visually tell the story of the frustrations people have

today, what you are doing to solve the issues, and what it will be

like when complete. Like the rest of the presentation, modify these

to fit your specifics. They should be put upfront if you choose to use

them.

23 © 2019 ServiceNow, Inc. All Rights Reserved.

We’ve Heard Your Cries of Frustration…
Lost Productivity Hard to Manage

Email Paper Process

“Request are always’ lost in “I can’t seem to locate that
the inbox” slip…”

• No status visibility • Time consuming

• Inconsistent updates • Lacks measurement &

reporting

Cumbersome Time consuming

Legacy System Spreadsheets

“Interface is confusing and “The moment it’s updated it
hard to use” becomes obsolete and the
process starts over”
• Difficult to use
• Manual to update
• Lacks transparency
• Lacks real-time
information

24 © 2019 ServiceNow, Inc. All Rights Reserved.

 Change is Coming…

Plan Discover Prepare Deploy Operate

• Identify Project • Requirements • User data • Build of • UAT/Unit Testing

Team requirements
• Interviews • Integrations • User Training
• Outline timeline • Iterative process
• Workshops • Architecture • Go Live
• Kick Off Meeting Design • Demo sessions

25 © 2019 ServiceNow, Inc. All Rights Reserved.

Simple. Consistent. Measurable.
Available anytime,
anywhere

Enterprise Service Portal

Resolves issues Real-time order status

INFORMATION AT YOUR FINGERTIPS
quickly
Support: Request:

Help - It’s broken! knowledge Mobile Reporting Profile Social I want something

iIT FINANCE HR
26 © 2019 ServiceNow, Inc. All Rights Reserved.
 IT Service Management Process Integration
RFC

ENHANCEMENT REQUEST SDLC/RELEASE

REQUEST MANAGEMENT RFC
MANAGEMENT
CI INFO
SELF-
SERVICE
CATALOGUE USER, KB & CI INFO
Knowledge CI INFO
CHANGE,
Mgmt . MANAGEMENT
CI Information
SOCIAL, CI UPDATES
Knowledge
PHONE Articles Known
Requestor Service Errors User Data Configuration/
Desk Asset Mgmt. CMDB

SELF-
SERVICE CI INFO
CATALOGUE KNOWN
USER, KB & CI INFO ERRORS
PROBLEM
INCIDENT MANAGEMENT
MANAGEMENT IDENTIFIED
PROBLEMS RFC

EVENT
MONITORING 27
RFC
© 2019 ServiceNow, Inc. All Rights Reserved.
Icon library

28 © 2019 ServiceNow, Inc. All Rights Reserved.

ServiceNow icon system 1 (on light background)

Connect Try a Start Investor See Reduce Chart down Improve Elevate Strategic
with sales demo discussion Relations locations redundancy with arrow IT costs

Customize Problem/ Security Unlock Manage Business Shop Extend Phone Location
Benefit management visibility

Balance/ Project Service map SLA SDLC Incident Password Discover Release Demand
Value reset management

29 © 2019 ServiceNow, Inc. All Rights Reserved.

ServiceNow icon system 2 (on light background)

Asset Optimize/ Chat Profile Events Server Switch Router Database Home
Manage

Monitor Laptop Learn Application Application Service Service News Handshake Email
logic development catalog portfolio

Customer Case Datasheet Ebook Whitepaper Documentation Infographic Webinar Award Compliance
service study

30 © 2019 ServiceNow, Inc. All Rights Reserved.

ServiceNow icon system 3 (on light background)

App Featured Explore Global Two (2) Three (3) Building Healthcare Government Education
creator buildings buildings chimney

Life Financial Person Two (2) Three (3) Cloud Cloud Cloud Upload Download
sciences services persons persons upload download

Headset Headphone Microphone Wi-Fi Speaker Skull Malware Caret Checkmark Checkmark
circle

31 © 2019 ServiceNow, Inc. All Rights Reserved.

ServiceNow icon system 4 (on light background)

Print Share Close Find Get Start Explore Investor Why Trust
an app certified developing careers Relations ServiceNow in us

Video play Video pause Forward Back Fast forward Rewind Filter Rocketship Application C-Suite leader
developer

IT leader Facilities Field service Project Service Agent Mobile Visual Community Supervised
manager manager manager portal Workspace native Task Boards machine learning

32 © 2019 ServiceNow, Inc. All Rights Reserved.

ServiceNow icon system 5 (on light background)

Anomaly Peer Actionable Virtual Workflow Integration Automated Testing Low code Service-aware SIEM
detection benchmarks analytics Agent and APIs Framework dev tools CMDB

Vulnerability Firewall Proxy Email Email Endpoint Management Threat Log store Flame
management gateway server console intelligence
systems source

Observable Isolate Block Scan Sandbox Light Balance

bulb scale

33 © 2019 ServiceNow, Inc. All Rights Reserved.

New icons 1 (White) on dark background

Connect Try a Start Investor See Reduce Chart down Improve Elevate Strategic
with sales demo discussion Relations locations redundancy with arrow IT costs

Customize Problem/ Security Unlock Manage Business Shop Extend Phone Location
Benefit management visibility

Balance/ Project Service map SLA SDLC Incident Password Discover Release Demand
Value reset management

34 © 2019 ServiceNow, Inc. All Rights Reserved.

New icons 2 (White) on dark background

Asset Optimize/ Chat Profile Events Server Switch Router Database Home
Manage

Monitor Laptop Learn Application Application Service Service News Handshake Email
logic development catalog portfolio

Customer Case Datasheet Ebook Whitepaper Documentation Infographic Webinar Award Compliance
service study

35 © 2019 ServiceNow, Inc. All Rights Reserved.

New icons 3 (White) on dark background

App Featured Explore Global Two (2) Three (3) Building Healthcare Government Education
creator buildings buildings chimney

Life Financial Person Two (2) Three (3) Cloud Cloud Cloud Upload Download
sciences services persons persons upload download

Headset Headphone Microphone Wi-Fi Speaker Skull Malware Caret Checkmark Checkmark
circle

36 © 2019 ServiceNow, Inc. All Rights Reserved.

New icons 4 (White) on dark background

Print Share Close Find Get Start Explore Investor Why Trust
an app certified developing careers Relations ServiceNow in us

Video play Video pause Forward Back Fast forward Rewind Filter Rocketship Application C-Suite leader
developer

IT leader Facilities Field service Project Service Agent Mobile Visual Community Supervised
manager manager manager portal Workspace native Task Boards machine learning

37 © 2019 ServiceNow, Inc. All Rights Reserved.

New icons 5 (White) on dark background

Anomaly Peer Actionable Virtual Workflow Integration Automated Testing Low code Service-aware SIEM
detection benchmarks analytics Agent and APIs Framework dev tools CMDB

Vulnerability Firewall Proxy Email Email Endpoint Management Threat Log store Flame
management gateway server console intelligence
systems source

Observable Isolate Block Scan Sandbox Light Balance

bulb scale

38 © 2019 ServiceNow, Inc. All Rights Reserved.

Thank you
Contact information goes here