Interpersonal Relationship Skills
Interpersonal Relationship Skills
Interpersonal Relationship Skills
Relationship Skills
A classroom discussion
Answer: ‘Exactly!’
Positive response
Praise
Positive feedback
Compliments
Expressions of appreciation
Good reports
Negative response
Non-constructive criticism
Negative judgements
Insults
Expressions of disapproval
Bad reports
Life Positions
I’m not OK, you’re not OK
Writing 12 years 9%
2. Question
3. Reflect-Paraphrase
Step 1: Listen
To feelings as well as words
Words – emotions - implications
Focus on speaker
Don’t plan, speak, or get distracted
What is speaker talking about?
Topic? Speaker? Listener? Others?
Look at speaker
Use verbal & non-verbal encouragers
Step 2: Question
3 Purposes
Demonstrates you are listening
Gather information
Clarification
Open-ended
Tell me more?
How did you feel?
Then what happened?
Step 3: Reflect-Paraphrase
Reflect what is said (in your words)
Reflect feelings
Reframe
Capture the essence of the
communication
Remove negative framing
Move toward problem solving
THE JOHARI WINDOW MODEL
Known to Hidden
Others
only
Situational personal
Sustainable Relationship
Compatibility
Caring
Commitment
Compromise
Constructive disagreement
The story continues…
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