Housekeeping Department: TRE 104 Accommodation Operations and Management
Housekeeping Department: TRE 104 Accommodation Operations and Management
Housekeeping Department: TRE 104 Accommodation Operations and Management
Department
TRE 104 Accommodation Operations and Management
Housekeeping Organizational Matrix
Sub-Departments Housekeeping Laundry Public Area
Brief Description Tasked to clean and maintain This department handles all Cleans and maintains all public
the quality of guest room. laundry, dry cleaning and areas of the hotel.
These are comprised mostly pressing needs of the hotel
of chambermaids and room and guest.
attendants.
Hotel Cycle Typically in-stay, departure Commercial needs of the hotel Performed in all phases. Lobby
and post departure phase are performed in all phases. cleaning is usually performed
Guest laundry is mainly during nighttime, as there is
performed during in-stay lesser traffic in the hotel
process of the laundry during these hours.
Department Head Director of Rooms
Section Manager Executive Housekeeper Executive Housekeeper/ Executive Housekeeper
Laundry Manager
Supervisory Guestroom Supervisor Laundry Supervisor Public Area Supervisor
Rank and File • Room Attendant • Laundry Attendants • Utility man
• Chambermaids • Linen Attendants • Public Area Attendants
• Steam Pressure/Ironer • Pest Control
• Valet Runner • Gardener
Directs daily operational
requirements of the
Executive Housekeeper housekeeping
department.
Housekeeping
Personnel
Cleans and maintains
quality of hotel linens,
Laundry Attendant uniforms and guest
laundry.
The laundry
department services the
commercial laundry
(uniforms, linens, towels,
table napkins, table cloths
and other) and guest
laundry.
3. Minibar Department
Replenish supplies
and guestroom Dust the room Make the bed
amenities
Minibar attendant
Guest consumes checks
The room is supplied
item in the minibar consumptions and
with minibar items
counter notes it at the
minibar voucher
Minibar
Minibar voucher is
consumption is Minibar is
delivered t o Front
reviewed and paid by replenished by the
Office for recording
the guest at check minibar attendant
in the PMS
out
Minibar Attendant
The minibar voucher is sent at the front office for proper encoding in the
guest folio or they encoded it themselves after their shift in the hotel’s PMS.
Minibar charges are one source of disputes in billing as guest may sometimes
claim they did not consume a minibar item. That is why room attendant and
minibar attendant should be accurate in their inventory count and billing daily.
End of Slides