4.

1 Understanding the
ISO 9000 organization and its context
1 2 3 4 Steve Barfoot
ISO 9001:2015 2.Understanding the
needs and expectations of 4 5 1.Leadership and President
ISO 9004 interested parties commitment
Quality 3. Determining the scope Context of the Leadershi 2. Policy
of organization p 3.Organizational roles, Advantage
Managment
the quality management responsibilities and authorities International
System system
5 6 7 (919-846-6864)
Business Model 4. Quality
management
system and its 1. Action to address risks and opportunities
processes 6 2. Quality objectives and planning to achieve them
2 Planning 3 3. Planning of changes
9 7
Performance Support
evaluation 8.4
8.4.1 General 3
2 6 8 Operation Control of externally
8.4.2 Type and provided 7.1 Resources
9.1 5 (General, People,
Monitoring,
extent of control processes, products
8.1 Operational Infrastructure,
measurement, planning and
and Nonconforming Environment,
8.4.3 Information Product
analysis and control services Measuring
for external
evaluation See 10 (left) Resources,
providers 7
Knowledge)
9.2 Internal Audit
8.2 8.3 Quality, 8.5 7.2 Competence
9.3 Management 7 Design and Production Customer
Review Production,
development and service Satisfaction 7.3 Awareness
Requirements Planning and
for products of products Scheduling provision 7.4
and services and services 1 7 Communication
10
1.Customer 1. eneral 8.5.1
Improvement 2. Planning
7.5 Documented
communication Control of
3. Inputs production and information
2.Determining the See 8.1, above
2 requirements for 4. Controls service provision
products and 5. utputs 2.Identification
services 6. Changes and traceability
5
3.Review of the 3.Property
10.2 requirements belonging to
10.1 General
Nonconformity and for products and customers and
corrective action services external providers ISO 9001:2015
8.2.4 Changes to 4.Preservation Process Interaction
10.3 Continual requirements for
improvement products and
5.Post-delivery
activities
with the Seven Quality
services
8.5.6 Control of Management Principles
changes

1: Customer focus 2: Leadership 3: Engagement of people 4: Process Approach

5: Improvement 6: Evidence based decision making 7: Relationship management