Study On The Banking Services Provided by Uttarakhand Gramin Bank
Study On The Banking Services Provided by Uttarakhand Gramin Bank
Study On The Banking Services Provided by Uttarakhand Gramin Bank
Malhotra 2003 The study stated that geographical location of RRBs did not
have any effect upon the performance of RRBs. Rather,
sponsored banks affected their performance.
Ibrahim 2012 The study concluded that there had been tremendous
achievement in disbursing loans to both the sectors. The
priority sector loans constituted higher in percentage
throughout the study
RESEARCH METHODOLOGY
Objective of Study:
•The main emphasis has been laid down on studying the financial performance of
the bank.
•To know the views of the employees for further improvement in the working of
the bank and development of the employees.
•To find out the ways in which the bank achieve its targets.
•To understand the methods used by the bank to improve the efficiency of
employees and also the organization.
Data used in the study:
The data collected for the purpose of the study has been collected from two main
sources:
•Primary Data-through questionnaire
• Secondary Data –through Annual Report
CONCLUSIONS-
• The bank’s main area of loan disbursement is to the priority sector. More than half of the
loan disbursed is for the priority sector.
• To improve the customer relationship and customer satisfaction the bank has started to
upgrade its level of service by providing facilities such as E-KYC,ATM cards, missed call
alerts
• We can conclude that the bank’s aim is to increase the reach and awareness among the
rural population. The bank uses the help of Mobile Vans, literacy camps to make people
more aware about their individual needs. Self Help Groups have also been established to
increase awareness.
• The primary concern area of the bank is the area of NPA. The bank has applied various
strategies and implemented many methods to achieve the target of reducing the level of
NPA.
• The bank not only tries to increase the level of satisfaction among the customers but also
with the employees. They provide job benefits, provide the with gratuity and leave
encashment benefits.
• Training is of the most importance ,the bank every year sends its employees to different
training programmes so that they can improve their skill set and increase their level of
efficiency. Training helps in improving the organizational levels.
• business correspondents play a very important role in enhancing the working of the bank
and also improving the reach of the bank
SUGGESTIONS
• Simplification & Standardisation of Loan Application – Bank should simplify and
standardize their loan applications and documentation formalities with a view to
reducing the number of required documents.
• Staff Compensation – The compensation package for the staff of UGBs should be
brought at par with the other banks. The staff of the UBGs should be adequately
trained and remunerated. It will be difficult to maintain two types of payscales in
the same area for a long time.
• Development of Human Resource (Staff Training) –The staff of bank should be
trained for prompt recovery of loans. They should be provided training of
behavioural sciences. The staff should be customer friendly and conversant with the
local environment.
• Increase its reach-The Bank should increase its reach among the rural masses. They
should organize more literacy camps,educate people more through Mobile Vans and
also start advertising in the rural areas.