Service Quality Process: Dr. Shilpa Bhakar
Service Quality Process: Dr. Shilpa Bhakar
Service Quality Process: Dr. Shilpa Bhakar
PROCESS
DR. SHILPA BHAKAR
SERVICE QUALITY PROCESS - GRONROOS
MGMT PERCEPTION OF
DESIRED SERVICE
QUALITY
INTERPRETATION
EXECUTION OF
OF EXPECTED
SERVICE
QUALITY