Crucial Conversations - Kerry Patterson
Crucial Conversations - Kerry Patterson
Crucial Conversations - Kerry Patterson
Emerson Confidential
Emerson Confidential 1
Agenda Sample
Main idea
Key Themes
Discussion Groups
Closing
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Kerry Patterson
Education
- Brigham Young University’s Marriott School of Management
(recipient of the - Mentor of the Year Award
- 2004 William G. Dyer Distinguished Alumni Award)
- Doctoral work at Stanford University
Professional life
- cofounded Interact Performance Systems, where he worked for ten years as vice president of
research and development
- coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial
Confrontations, and Influencer
Emerson Confidential 3
Main idea
- how to handle disagreements and high-stakes communication
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Key themes
1-What’s a Crucial Conversation?
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Key themes
3-Start with Heart
Sucker’s Choice
• Understand, it’s a false dichotomy.
• Open yourself up to possible change.
• Search for the illusive AND)
4-Learn to Look
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Key themes
5-Make It Safe
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Key themes
6-Master my stories
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Key themes
7-State My Path
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Key themes
9-Move to Action
11-Yeah, But
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Discussion
• Introduce yourselves
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Closing
Please take the survey that will follow after this session.
Emerson Confidential 12
Thank you!