CH 03
CH 03
CH 03
Fear Sadness
Surprise
Social emotions
Arise from external sources (pity, jealousy) and refer to
individuals’ feelings based on information external to
themselves.
Surface acting
Hiding true feelings while displaying different ones.
Negative affect
tend to experience negative moods in a wide range of
settings and under many different conditions
Emotional
Work Events:
Reactions:
•Daily hassles
•Positive
•Daily uplifts
•Negative
Job Performance
Personal
Predispositions:
•Personality
•Mood
Affective component
Specific feeling regarding the personal impact of the antecedents.
Behavioral component
Intention to behave in a certain way based on your specific feelings or
attitudes.
Job Involvement
Degree to which individuals are dedicated to their jobs.
Organizational Commitment
Degree of loyalty to the organization.
Quality of supervision
Promotion opportunities
Pay
Replacement cost