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    Introduction of Professional Waiter

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    Nguyễn Ngọc
    This document provides an overview of becoming a professional waiter. It discusses that being a waiter requires both hard and soft skills, and involves physical, mental, and emotional labor. Important skills for waiters include communication, memory, grooming, hygiene, and food safety practices. The document outlines responsibilities like taking orders, serving food, cleaning tables, and providing excellent customer service. It emphasizes that waiters must maintain a professional demeanor and image at all times.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Introduction of Professional Waiter

    Uploaded by

    Nguyễn Ngọc
    16 views20 pages
    This document provides an overview of becoming a professional waiter. It discusses that being a waiter requires both hard and soft skills, and involves physical, mental, and emotional labor. Important skills for waiters include communication, memory, grooming, hygiene, and food safety practices. The document outlines responsibilities like taking orders, serving food, cleaning tables, and providing excellent customer service. It emphasizes that waiters must maintain a professional demeanor and image at all times.

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    professional waiter

    Original Title

    Pro-waiter 1

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    This document provides an overview of becoming a professional waiter. It discusses that being a waiter requires both hard and soft skills, and involves physical, mental, and emotional labor. Important skills for waiters include communication, memory, grooming, hygiene, and food safety practices. The document outlines responsibilities like taking orders, serving food, cleaning tables, and providing excellent customer service. It emphasizes that waiters must maintain a professional demeanor and image at all times.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    16 views20 pages

    Introduction of Professional Waiter

    Uploaded by

    Nguyễn Ngọc
    This document provides an overview of becoming a professional waiter. It discusses that being a waiter requires both hard and soft skills, and involves physical, mental, and emotional labor. Important skills for waiters include communication, memory, grooming, hygiene, and food safety practices. The document outlines responsibilities like taking orders, serving food, cleaning tables, and providing excellent customer service. It emphasizes that waiters must maintain a professional demeanor and image at all times.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 20

    INTRODUCTION OF

    PROFESSIONAL
    WAITER
    OBJECTIVE
    • Understand the concept of becoming a professional waiter
    UNDERSTAND OF BEING PROFESSIONAL
    WAITER
    • Can be a challenging job
    • It requires both hard and soft skills
    • The job involves physically, mentally and emotionally
    • HOW?
    UNDERSTAND OF BEING
    PROFESSIONAL WAITER (CON'T)
    • Physicallly: spend hours on your feet,
    lift a heavy trays, move back and forth to
    kitchen and dining room...
    • Mentally: manage to serve several
    tables, stay attuned to the need of
    customers...
    • Emotionally: always friendly to
    customers
    LOOK AT THIS!
    IMPORTANT SKILLS

    • COMMUNICATION
    – Actively Listening
    – Memory
    – Greeting
    – Verbal Communication
    – Attentiveness
    – Positive Attitude
    • GOOD MEMORY
    – Order Accuracy

    – Menu Knowledge

    – Sensitive to Food Allergies

    – Basic Math

    – Compliance
    GROOMING AND PERSONAL HYGIENE

    • Hospitality is a professional
    service where every staff has to
    maintain 100% professionalism
    with pure grooming and hygiene
    WHAT IS PERSONAL HYGIENE?

    • Maintain the cleanliness of the body and clothing to preserve overall

    health and well-being

    • Necessary for many reasons: personal, social, health,psychological

    or simply a way of life

    • Prevent the development and spread of infections, illnesses and

    bad odours
    PERSONAL HYGIENE IN F&B DEPARTMENT
    GROOMING
    BASIC ETIQUETTE
    • Attend to guests when they enter the restaurant

    • Preferably address the guests by name

    • Be polite to the guests

    • Help to seat ladies

    • Never interrupt when the guest is speaking to another

    guest

    • Be attentive to guest calls

    • Remember to regular guest


    PROFFESIONAL IMAGE

    • you are the brand


    • Training courses
    F&B OUTLETS
    1) Coffee shops
    2) Food halls/ food courts
    3) Bistro/pubs
    4) Casual Dining
    5) National / ethnic restaurants
    6) Function
    7) Fine Dining
    8) Fast foods
    ORGANIZATION CHART
    THE ROLE OF WAITER
    • Preparation and maintenance of the work area
    • Maintaining good customer and staff relations
    • Making recommendations and assisting guests in making selections
    • Order taking and recording
    • Service and clearing of food and beverages
    - F&B Attendant JD
    - F&B Attendant Duties
    WHAT IS FOOD HYGIENE?

    THE FOOD IS SAFE TO EAT

    FOOD HYGIENE INCLUDES

    ALL PRACTICES

    THIS STEP IS WAY TO

    PRESERVE THE HEALTH


    THE IMPORTANT OF FOOD HYGIENE
    • Procedures of food handling include:
    1. Cooking
    2. Cooling
    3. Hot Holding
    4. Preparation
    5. Purchase
    6. Re-heating
    7. Serving
    8. Storage
    HYGIENE CHECKLIST
    • Keep your uniform clean and well • Don’t smoke anywhere near food
    pressed
    • Keep your hand from your face
    • Wear comfortable shoes and keep
    • Cover any cuts or burns to avoid
    them clean
    the risk of contaiminating food
    • Never let any hair fall into food
    • Report any illness or infection to
    • Jewellery and perfume should be
    your supervisor
    worn base on company's rules
    • All food and beverage attendants
    • Wash your hand everytime you go to
    must attend occupational food
    toilet hygiene program
    ACCIDENTS
    FIRE SAFETY

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