Introduction of Professional Waiter
Introduction of Professional Waiter
Introduction of Professional Waiter
PROFESSIONAL
WAITER
OBJECTIVE
• Understand the concept of becoming a professional waiter
UNDERSTAND OF BEING PROFESSIONAL
WAITER
• Can be a challenging job
• It requires both hard and soft skills
• The job involves physically, mentally and emotionally
• HOW?
UNDERSTAND OF BEING
PROFESSIONAL WAITER (CON'T)
• Physicallly: spend hours on your feet,
lift a heavy trays, move back and forth to
kitchen and dining room...
• Mentally: manage to serve several
tables, stay attuned to the need of
customers...
• Emotionally: always friendly to
customers
LOOK AT THIS!
IMPORTANT SKILLS
• COMMUNICATION
– Actively Listening
– Memory
– Greeting
– Verbal Communication
– Attentiveness
– Positive Attitude
• GOOD MEMORY
– Order Accuracy
– Menu Knowledge
– Basic Math
– Compliance
GROOMING AND PERSONAL HYGIENE
• Hospitality is a professional
service where every staff has to
maintain 100% professionalism
with pure grooming and hygiene
WHAT IS PERSONAL HYGIENE?
bad odours
PERSONAL HYGIENE IN F&B DEPARTMENT
GROOMING
BASIC ETIQUETTE
• Attend to guests when they enter the restaurant
guest
ALL PRACTICES