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    A Service Customer: Jia Jaiwanti

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    Amish Mandaliya
    Jia uses a variety of services including renting, transportation, food, education, banking, cleaning, and more. Many services like transportation, food, and banking allow for self-service while others like cleaning and hair dressing rely more on the service provider. Both hair salons and dry cleaning stores aim to provide good service and convenience but dry cleaners could learn from hair salons by improving their ambiance, punctuality, and customer-oriented behavior.

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    A Service Customer: Jia Jaiwanti

    Uploaded by

    Amish Mandaliya
    345 views16 pages
    Jia uses a variety of services including renting, transportation, food, education, banking, cleaning, and more. Many services like transportation, food, and banking allow for self-service while others like cleaning and hair dressing rely more on the service provider. Both hair salons and dry cleaning stores aim to provide good service and convenience but dry cleaners could learn from hair salons by improving their ambiance, punctuality, and customer-oriented behavior.

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    Jia uses a variety of services including renting, transportation, food, education, banking, cleaning, and more. Many services like transportation, food, and banking allow for self-service while others like cleaning and hair dressing rely more on the service provider. Both hair salons and dry cleaning stores aim to provide good service and convenience but dry cleaners could learn from hair salons by improving their ambiance, punctuality, and customer-oriented behavior.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    345 views16 pages

    A Service Customer: Jia Jaiwanti

    Uploaded by

    Amish Mandaliya
    Jia uses a variety of services including renting, transportation, food, education, banking, cleaning, and more. Many services like transportation, food, and banking allow for self-service while others like cleaning and hair dressing rely more on the service provider. Both hair salons and dry cleaning stores aim to provide good service and convenience but dry cleaners could learn from hair salons by improving their ambiance, punctuality, and customer-oriented behavior.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 16

    Jia Jaiwanti

    - A Service Customer
    Presented To: Presented By:
    Prof. Shahir Bhatt Amish Mandaliya(B_26)
    Nagajan Lagdhir (B_23)
    Question - 01
    • Identify each of the services that Jia
    had used or planning to use.
    • Categorized them according to the
    nature of the respective underlying
    process.
    Services Used By Jia
    1. Renting, 9. Language laboratory,
    2. Whether forecast by FM 10. Hair dresser,
    Radio, 11. Cleaning and ironing of
    3. Mailing service, clothes (Used and planning
    4. Public Transportation, to use),
    5. Burger from Food vendor, 12. Mobile bill payment
    through credit card,
    6. Educational services,
    13. Reminder service by dentist,
    7. Lunch,
    14. Home delivery of pizza,
    8. ATM,
    ●
    Renting,
    ●
    Public Transport,
    ●
    Burger from Food vendor, ●
    Cleaning & Ironing
    ●
    Lunch of Clothes
    ●
    Hair Dresser,
    ●
    Delivery of Pizza

    People Possession
    Processing Processing

    Mental
    Information
    Stimulus
    Processing
    Processing
    ●
    Whether forecast by FM
    ●
    Educational services, Radio,
    ●
    Mailing Services,
    ●
    Language Laboratory, ●
    ATM Service,
    ●
    Reminder by Dentist ●
    Mobile bill payment
    through Credit Card
    Question - 02
    • What need is she attempting to satisfy in each
    instance? What proportion of these service involved
    (a) self – service
    (b)some degree of customer involvement with the
    production process
    (c) dependence on the service provider.
    • Where do you find more potential for self – service,
    and what would be the implication for a customer
    and a supplier ?
    Service Need Self - Service Dependence Mixture Of
    On Service Both
    Provider

    Renting Housing Most


    Whether Information Most
    Forecast By FM Gathering
    Radio

    Mailing Information Most


    Sharing

    Public Convenience Of Most


    Transportation Transportation

    Burger From Hunger Most


    Food Vendor
    Educational Information Most
    Services Gathering

    Lunch Hunger Most

    Atm Easy Cash Most


    Withdrawl

    Language Information Most


    Laboratory Gathering

    Hair Dresser Personal Most


    Grooming
    Cleaning And Decent Most
    Ironing Of Apperance
    Clothes

    Mobile Bill Convenience Of Most


    Payment Payment
    Through Credit
    Card

    Reminder Health Checkup Most


    Service By
    Dentist

    Home Delivery Convenience Most


    Of Pizza
    Where do you find more potential for
    self – service, and what would be the
    implication for a customer and a supplier ?
    • In the area where
    – Desired quick service delivery or
    – Convenience of availing services
    are on higher side, the self service concept is more prevailing.
    • Eg.
    • Lunch service
    • Language laboratory
    • ATM
    Question -3
    • What similarities and differences could you
    find between the dry cleaning store and the
    hair salon ?

    • What could each learn by studying the other ?


    Similarities & Differences
    Similarities
    • Good Services
    • Convenience

    Differences
    • Store Ambiance
    • Employee Behavior towards
    the customer
    What could each learn by studying the other ?

    Hair Dresser can learn Laundry Service provider


    from Laundry Service can learn from Hair
    provider Dresser
    • Practically - - - - Nothing • Ambiance
    • Punctuality
    • Customer oriented behavior

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