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    Materi - Amelia Hendra Siloam Hospital (Maximaizing Profit)

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    Adra
    The document discusses strategies for maximizing profit at hospitals in the new normal. It provides data on Siloam Hospitals' normal operations and notes changes in customer behavior with increased focus on technology, convenience, safety, and digital options. It then outlines various business models for hospitals and strategies to boost the top line through improving patient safety, experience, recruiting big-ticket specialty physicians, and converting more visits. The document concludes with actions to manage costs and the importance of investing in the right priorities around customers, clinical excellence, consistency, commitment, capability, content, and champions.

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    Materi - Amelia Hendra Siloam Hospital (Maximaizing Profit)

    Uploaded by

    Adra
    53 views11 pages
    The document discusses strategies for maximizing profit at hospitals in the new normal. It provides data on Siloam Hospitals' normal operations and notes changes in customer behavior with increased focus on technology, convenience, safety, and digital options. It then outlines various business models for hospitals and strategies to boost the top line through improving patient safety, experience, recruiting big-ticket specialty physicians, and converting more visits. The document concludes with actions to manage costs and the importance of investing in the right priorities around customers, clinical excellence, consistency, commitment, capability, content, and champions.

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    5. Materi_Amelia Hendra Siloam Hospital [ Maximaizing Profit]

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    The document discusses strategies for maximizing profit at hospitals in the new normal. It provides data on Siloam Hospitals' normal operations and notes changes in customer behavior with increased focus on technology, convenience, safety, and digital options. It then outlines various business models for hospitals and strategies to boost the top line through improving patient safety, experience, recruiting big-ticket specialty physicians, and converting more visits. The document concludes with actions to manage costs and the importance of investing in the right priorities around customers, clinical excellence, consistency, commitment, capability, content, and champions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    53 views11 pages

    Materi - Amelia Hendra Siloam Hospital (Maximaizing Profit)

    Uploaded by

    Adra
    The document discusses strategies for maximizing profit at hospitals in the new normal. It provides data on Siloam Hospitals' normal operations and notes changes in customer behavior with increased focus on technology, convenience, safety, and digital options. It then outlines various business models for hospitals and strategies to boost the top line through improving patient safety, experience, recruiting big-ticket specialty physicians, and converting more visits. The document concludes with actions to manage costs and the importance of investing in the right priorities around customers, clinical excellence, consistency, commitment, capability, content, and champions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 11

    Maximizing Profit at Hospital in the New Normal

    Presented by: Amelia Hendra

    Commercial Group Head of Patient Experience


    Siloam Hospitals Group
    39
    HOSPITALS
    Siloam’s Normal Operations

    169 Operating
    Procedures
    Theatre
    1,478 Medical Rehab
    Treatments

    649 Emergency
    Visits 475 Inpatient
    Admissions

    257 Haemodialysis
    Cycles 16,599 Laboratory
    Test
    A Day
    in Siloam
    29 Cath
    Cases
    Lab
    1,240 Radiology
    Images

    371 MCU
    Patients 6,784 Outpatient
    Visits

    8,623 Drug
    Prescriptions 29 Deliveries
    Change in Customer Behavior

    Everything
    Technology “No Time”
    Digitalization:
    - MySiloam
    - Telemedicine
    Convenience
    is Currency - Drug-delivery
    Health
    Online
    Conscious

    The Most
    Stressed
    Generation
    Drive Offline
    Through
    Red Carpet
    Word of
    Mouth Need
    High Certainty
    Expectations
    Brand Brand
    Loyalty Value
    Millennials : 35% of our market
    Change in Customer Behavior – The New Normal

    Touchless
    Everything
    Technology “No Time”
    Digitalization:
    - MySiloam
    - Telemedicine
    Convenience
    is Currency - Drug-delivery
    Safety
    Online
    Conscious

    The Most
    Stressed
    Generation
    Drive Offline
    Through
    Red Carpet
    Word of
    Mouth Need
    High Certainty
    Expectations
    Brand Brand
    Loyalty Value
    Millennials : 35% of our market
    HOSPITAL PROFIT
    Types of Hospitals & Business Models
    Hospital Types Based on Organizational Goals Business Models

    The objective function of a hospital varies


    with the type of hospital.
    Doctors as Partners
    DEFINITION

    1 2
    NOT-FOR-
    PROFIT
    PROFIT
    Hospital Doctors as Employees
    Hospital

    DIFFERENTIATORS:
    With or Without BPJS
    1. Culture
    2. Tax Status
    3. Operational Discipline
    4. Financial Pressure
    5. Scale
    6. Competitive Edge
    Boosting Top Line
    List of Strategies Focus

    1 Patient Safety

    2 Patient Experience

    Retaining existing business through


    3 Big Ticket Items
    Revive Existing
    Business
    building trust and communicating
    safety for both patients and
    medical staff

    7 Boosting
    Top Line
    Strategies
    5
    4 Conversion

    Physician Network
    Innovation
    Driving new business opportunities
    through product development and
    doing things that we have never done
    before

    6 Casemix

    7 Other Revenue Streams


    Boosting Top Line & Managing Cost
    Reviving Existing Business Innovation Actions to Manage Cost

    Action Types
    Teleconsultation

    Siloam@Hotel
    Clean & Safe Physicians Manpower Supply System
    Hospital Relationship Planning Chain Efficiencies

    Siloam@Home

    Consulting & Non- Core Others


    International Intellectual Property Business
    Program
    Investing in The Right Cs
    9

    Choice
    8 1

    Customer
    Consistency
    (patient)

    10

    7 2

    Commitment Clinical
    Champion

    5
    3

    Capability Cost
    4

    Content

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