Iso Intro Slides
Iso Intro Slides
Iso Intro Slides
ISO
International Organization for
Standardization
• A world wide federation of National
Standardization Bodies
• A non-governmental organization
• Head Quarters at Geneva , Switzerland
• Established on 23 February 1947
The mission of ISO is to facilitate
international co-ordination and
unification of industrial standards
Quality Management System
QUALITY
QUALITY
QUALITY POLICY
Overall intentions and direction of an
organization related to quality, as
formally expressed by Top Management
QUALITY OBJECTIVE
Something sought or aimed for
related to quality
QMS
ISO 9001
ISO 9002 ISO 9001
ISO 9003 (QMS – Requirements)
• Customer Focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidenced based decision making
• Relationship Management
Quality Management Principles
1 Customer Focus
Organizations depend on their customers and
therefore should:
• understand current and future
customer needs
• Meet customer requirements
• Strive to exceed customer
expectations
Quality Management Principles
2. Leadership
Leaders establish:
• unity of purpose
• direction of the organization
• internal environment.
Quality Management Principles
3. Engagement of People
4. Process approach
5. Improvement
7. Relationship Management
Act Plan
Check Do
PROCESS APPROACH BASED ON
P-D-C-A CYCLE
Define Objectives
PLAN
Delegate
PROCESS APPROACH BASED ON
PROCESS APPROACH
P-D-C-A CYCLEBASED ON
P-D-C-A CYCLE
C D Re-organize