LESSON 3

CAPTURING BEST PRACTICES AND LESSONS LEARNED

DURING OPERATION/STRATEGIC REVIEW
WHAT IS
OPERATIONAL
REVIEW
• An operational review is an in-depth and objective review of an
entire organization or a specific segment of that organization. (
https://www.denizon.com/what-are-operational-reviews/)

• Operational review is an in-depth look at the big picture, addressing

communication issues, operating procedures, profitability issues,
and other factors that affect a business, making it unstable.
(Strategic Planning Kit For Dummies, 3rd Edition, By: Erica Olsen)

• A strategy review monitors progress of the company from a

strategic level, making sure that the objectives are on track. The
table breaks down the differences between strategy and operational
reviews even further. (Strategic Planning Kit For Dummies,
3rd Edition, By: Erica Olsen)
Reason of having
Operational/Strategic
Review
Conducting regular Operational
Reviews is key to keeping your Unit at
peak performance.
Purposes of
Operations
Review
• Assess short term performance
• Respond to problems that have
arisen
• recently and need immediate
attention
• Rapid problem-solving
 OPERATIONAL REVIEW TEMPLATE

PROGRAM 01:
PROJECT 01:
ACTIVITY:

Target Accomplishment (+/-) Impact on Cross Identification Intervention

Variance Process Shift Match with of Gaps Resulting in
SD, PI, T, A breakthrough/
transformative
outcome

DASHBOARD SCORECARD

P - Project (OBJECTIVE)
PI - Performance Indicator (MEASURE)
T - Target (TARGET)
A - Activities (INITIATIVES)
PROGRAM/PROJECT/ACTIVITIES (PPA)

• GOAL 1 PROFESSIONALIZATION OF PERSONNEL

• OBJECTIVE 01: Mold Professional personnel through effective Human Resource Development Programs.
• PROGRAM 01: Enhance Human Resource Development (HRD)
• PROJECT 01: ENHANCEMENT OF PERSONNEL CAREER PATH
• Activities:
• Courtesy call, orientation, and interview
• Competency-based Selection of personnel
• Appraisal of qualified personnel for promo􀀓on
• Specialized􀀓on Training

Expected Output: All personnel should go through the process: (Sustained practice of personnel career path.)

Expected Outcome: Optimize utilization of human resource

Expected Impact: Highly job satisfaction index of GSCPO personnel.

 PROGRAM/PROJECT/ACTIVITIES (PPA)

PROGRAM 01: Enhance Human Resource Development (HRD)

PROJECT 01: ENHANCEMENT OF PERSONNEL CAREER PATH

ACTIVITIES UNIT OF TARGET ACCOMPLISHMENT VARIANCE

MEASUREMENT (Key Result Area)
Courtesy call, orientation, and Percent 100% 100% 0
interview

Competency-based Selection of Percent 70 % 50 % -20 %

personnel

Appraisal of qualified personnel Percent 100 % 70 % - 30 %

for promo􀀓on

Specialized Training Percent 40 % 80 % + 40 %

OPERATIONAL REVIEW

PROGRAM 01: Enhance Human Resource Development (HRD)

PROJECT 01: ENHANCEMENT OF PERSONNEL CAREER PATH
ACTIVITY 01: Courtesy call, orientation, and interview

Target Accomplishment (+/-) Impact on Cross Identification Intervention

Variance Process Shift Match with of Gaps/ Best Practice Resulting in
P, PI, T, A breakthrough/
transformative
outcome

100% 100% 0 From unceremonious Religious 1. COP exercises

acceptance to Practice and good leadership 1. Newly assigned
Religious observance of Observance of and personnel are
processing newly process for management. oriented to their
assigned personnel newly assigned 2. HRD personnel new tasks
personnel are competent
3. Guidelines/
procedures are
attached to the
Courtesy Call Slip
OPERATIONAL REVIEW

PROGRAM 01: Enhance Human Resource Development (HRD)

PROJECT 01: ENHANCEMENT OF PERSONNEL CAREER PATH
ACTIVITY 01: Competency-based Selection of personnel

Target Accomplishment (+/-) Impact on Cross Identification Intervention

Variance Process Shift Match with of Gaps/ Best Practice Resulting in
P, PI, T, A breakthrough/
transformative
outcome

70 % 50 % -20 % Not all newly assigned Out of 70 % of 1. Intervention by

personnel are assigned Target, only 50 % LGU and High- 1. Inclusion to the
to maximize their skills are given Ranking Officials. provision of law
and competency positions or 2. Lack of newly that LGU and
assignments assigned High-Ranking
commensurate personnel to Officials shall
to their training have competency respect the
and in specialized selection process.
competencies. positions. 2. Availability of
specialized
training for
personnel.
 OPERATIONAL REVIEW

PROGRAM 01: Enhance Human Resource Development (HRD)

PROJECT 01: ENHANCEMENT OF PERSONNEL CAREER PATH
ACTIVITY 01: Appraisal of qualified personnel for promo􀀓on

Target Accomplishment (+/-) Impact on Cross Identification Intervention

Variance Process Shift Match with of Gaps/ Best Practice Resulting in
P, PI, T, A breakthrough/
transformative
outcome

100 % 70 % - 30 % Not all qualified Out of 100 % of 1. Not all personnel

personnel for Target, only 70 % have updated 1. The HRD should
promotion are were appraised their 201 files maintain the PAIS
appraised to be qualified especially those of personnel.
for promotion. assigned in the 2. Craft new
far-flung area. activities or
2. Some personnel interventions to
opted not to motivate
promoted to personnel to take
avoid higher
reassignment. responsibility as
they grow in the
organization.
 OPERATIONAL REVIEW

PROGRAM 01: Enhance Human Resource Development (HRD)

PROJECT 01: ENHANCEMENT OF PERSONNEL CAREER PATH
ACTIVITY 01: Specialized Training

Target Accomplishment (+/-) Impact on Cross Identification Intervention

Variance Process Shift Match with of Gaps/ Best Resulting in
P, PI, T, A Practices breakthrough/
transformative
outcome

40 % 80 % + 40 % More personnel are Out of 40% of 1. COP motivates

akin to acquiring skills Target, 80 % have his personnel to 1. Majority of
required for their undergone be competent in personnel are
current position. specialized their current competent in
training. positions. their current
2. Regional Police positions.
Office projected 2. The Target is too
and programmed low to cope with
the required the current
specialized opportunities to
training. professionalize
3. Target is not its personnel.
responsive to
opportunities
 OPERATIONAL REVIEW (Performance Tasks)

PROGRAM 01:
PROJECT 01:
ACTIVITY 01:

Target Accomplishment (+/-) Impact on Cross Identification Intervention

Variance Process Shift Match with of Gaps/ Best Resulting in
P, PI, T, A Practices breakthrough/
transformative
outcome

Group yourselves into five:

You will be provided with PPA of GSCPO. Choose one project with activities. The professor will provide a fictitious Target and
Accomplishment. Each team is given 30 minutes to assess the data and provide possible answers. Choose one to present your output for 5
minutes.

1. Identify whether it is a Gap or Best Practice

2. Answer what would be the impact on the process shift.
3. Write down any possible gaps or best practices that will come to your mind
4. Write any Intervention resulting in a breakthrough/ transformative outcome