Your Intelligent Network Partner

www.vns.com.my
Table of Content

1 Corporate Introduction

2 Similar Project Reference

3 Support Service Process

4 Wifi Assessment
Our Vision, Mission and Values

Vision

“Become ASEAN’s tier 1 ICT solution provider.”

Mission

“Design, Deliver and Maintain the cutting edge ICT solutions that
best meet our customers and partners’ business interest.”

Values

• Integrity
• Perseverance
• Team work
• Shared Success
About Us

Telco Enterprise ELV

Founded at 2015 30M Revenue
DWDM Solution WAN Network CCTV

GPON Solution LAN Network Access Control

6 Nationwide
Presence 30+ Professionals
Metro Ethernet Cyber Security Parking System

35+ Clients 20+ Partners Digital Power Data Center Structured Cabling

… … …
Vision Mission Values
 Our Roadmap
2020
Achieved 30M Revenue
Huawei 5 Star CSP

2019
Huawei Gold Partner
2018
Achieved 10M
2017 Revenue
2015 Huawei 4-Star CSP
VNS founded
Our Industry

Industry
Government ISP Manufacturing FSI Education Healthcare Transportation Retail

Telco Digital Networking Wireless Data Cyber Intelligent

Infrastructure Power Solution Solution Center Security Video & Data Technology
Solution Solution Solution Solution Analytics

Consulting Professional Support Managed

Service Service Service Service Service
Our Capability
Certificates
Company
Career Certificates

Routing &
Switching

Transmission Transmission

Routing &
WLAN Switching
Our Partners

Intelligent
Telco Partners Enterprise Partners
Building Partners
Our Customers
Our Solutions and Services
Intelligent Enterprise
Network
LAN, WAN, Security, and more — our solution offering
makes it simple for your business to get the infrastructure it
needs. Whether implementing a new network, upgrading
an existing one or simply introducing new service or
application, we provide end-to-end solution. Designed and
implement by our Certified Experts, we help your business
run efficiently and cost effectively. Our enterprise solutions
covers:

WAN Network LAN Network DC Network Security Network

• MPLS WAN • Layered LAN • Layered DC Network • Application Security

• Hybrid WAN • Software Defined LAN • Software Defined DCN • Network Security
• SD-WAN • Wireless LAN • Multi-Tenant DCN • Endpoint Security
Telco Optical
Transport Network
Whether you are looking to scale your network ‘s
capacity with 10 Gb/s, Nx100 Gb/s or 400Gb/s WDM,
expand your revenues by delivering a wide range of
SONET/SDH, OTN, Ethernet, video or SAN services or
deliver these faster than your competitors, VNS can help.
Featuring advanced photonic integration driven super-
channels, Instant Bandwidth™, FastSMP™, converged
packet-OTN switching, Bandwidth Virtualization, GMPLS-
based automation and open, standard SDN APIs, VNS
helps you build highly efficient, end-to-end metro,
regional, long-haul and subsea networks that deliver
more services faster, while consuming less space, power
and operational resources.
Intelligent Optical
Access Network
Meeting the high availability and bandwidth needs of
today’s always-on, multimedia world calls for
dependable, manageable, and energy-efficient
networking, and the flexibility provided by VNS’s
portfolio of high-performance access devices for
converged ICT networks supporting wired, wireless, and
optical technologies.
From compact terminals (ONTs) serving SMB/SOHO
locations to specialized ONUs for power utilities IT
infrastructure solutions, and large-capacity multiple-
services platforms for telecommunications carriers, VNS
offers highly reliable, easily scalable access products for
building and managing resilient, secure, and cost-
effective networks.
Intelligent Energy Solutions

With a modular and multi-redundancy design that eliminates single

points of failure and ensures the smooth running of key services,
VNS's modular UPS has already been tested in the industry. The
Artificial Intelligence (AI) proactive warning function of components
— such as capacitors and fans — shifts Operations and Maintenance
(O&M) from passive to proactive prevention. Furthermore, all
modules are hot swappable and can be replaced within five minutes
when a fault occurs, further simplifying O&M. Such benefits have
been proven in many industries.
Intelligent ELV Solutions

VNS provides a portfolio of Intelligent, cost-effective, and

flexible Building ELV Solutions. The solution include
• Security Surveillance (CCTV),
• Security Command Centre,
• Door Access Control,
• Smart Parking System,
• Public Announcement,
• SMATV,
• Vertical and Horizontal Cabling ,
• Facial Recognition etc.
Intelligent Video Analytics

Facial Recognition Structured Data

Vehicle Abnormal
Recognition Behavior

Object Deep Learning

Recognition Algorithm
 Plan & Design
Service
Solution Design Provides end-to-end network
architectural and design support
including higher-level solution
principles and detailed network
design data.

Solution A comprehensive test methodology for

Acceptance complex scenarios across technologies.
Applicable to numerous scenarios such
as photonic and OTN networks with
Layer 1 services, submarine integration,
packet-optical networking, and
integrating new equipment into
NMS/OSS.
Plan and Design Services offer flexible resources and expertise to
Network Combines onsite and remote drive the very best performance from your network. Whether you’re
Audit/Validation activities, performing data collection looking to optimize or upgrade your network to next-generation
and analysis to ensure optimal technology, design a new application, or build new infrastructure, these
performance of the network. services leverage our subject-matter experts to provide strategic
analyses and custom consulting that address your specific needs and
challenges.
 Professional
Service

Deployment Services provide the essential

knowledge and support resources needed to
ensure your network is implemented and
commissioned accurately, within budget and
planned timelines. We provide global and
local technical resources to install, test and turn-
up your network solution efficiently and
effectively—minimizing costs, reducing risk,
increasing velocity, and improving time to
revenue.
 Maintenance
Service

Gain 24x7x365 access to VNS Technical Support

experts that can troubleshoot and assist with
timely resolution of your network hardware,
software, and maintenance issues.

- Repair
- Technical Support
- Software Subscription
- Managed Spares
- Engineer Dispatch
- Resident Engineer
 Managed Service
Partner with the network specialist to maximize performance and uptime, minimize operational risk, and significantly reduce capital and
operational expenditures for your mission-critical network management and operations. Managed services include:

- Vendor Managed Inventory - Inventory Management System

- Managed Operations - NOC
- Basic Network Monitoring - Reactive Operations
- Remote Network Management - Tailored Pricing Model
Table of Content

1 Corporate Introduction

2 Similar Project Reference

3 Support Service Process

4 Wifi Assessment
Xiamen University Malaysia King Henry VIII College AEON Malaysia

 The first overseas campus set up by a  A Prestigious British School operating it’s 1 st  Malaysia Largest Retail Provider
renowned Chinese university and the first International branch in Malaysia.  Design and build a new WIFI network for
Chinese university branch campus in  Help client to build the greenfield setup of Transaction Purpose:
network infrastructure  WIFI Network
Malaysia.
 Design and build a new campus network:-  Over 1000 WIFI 6 AP
 Design and build a new campus network:-  Over 80 Switches
 Data centre Infrastructure – new build  3 Tier Campus Network (Core ,
 Include Cabling
with 24 racks Aggregation and Access)  24x7 Support
 3 Tier Campus Network (Core ,  Over 100 switch and 200 AP  Project Management
Aggregation and Access)  Edge Security with NGFW  MYR 5mil
 Over 100 switches and 2000 AP  Provide Vertical & Horizontal UTP Cabling
 WiFi – ceiling AP Outdoor AP, and Wall  Provide Outdoor Fiber backbone cabling
Plate AP deployed across 2000 rooms interconnecting Buildings
 Provide Vertical & Horizontal UTP Cabling  24x7 Support
 Provide Outdoor Fiber backbone cabling  Project Management
interconnecting Buildings  MYR 6.3 mil
 24x7 Support
 Project Management
 MYR 8mil
KVC Industries DRB-HICOM Resort World Awana Hotel

 A leading Industrial Supplier in Malaysia  Fully integrated automotive company  Hotel Guest WIFI Network
 Implement Office and Warehouse WIFI involved in the entire automotive chain  The brownfield network setup for tower and
Network ecosystem main block hotel renovation
 20 switches and over 70 WIFI 6 AP  Implement Network Refreshment Project:  Over 40 Network Switches
 Over 460 WIFI 6 AP
 Include Cabling  2 Tier Campus Network (Core , and  NCE-Campus as WIFI Controller
 Expansion to branches ongoing Access)  24x7 Support
 24 x 7 Support  Over 35 switch and 30 AP  Project Management
 MYR 500k  Intergrade with Radius Server for user  MYR 1,500,000
authentication
 24x7 Support
 MYR 800K
Table of Content

1 Corporate Introduction

2 Similar Project Reference

3 Support Service Process

4 Wifi Assessment
Maintenance Support – Scope of Work

Helpdesk Remote Support

Helpdesk provides a way to consult maintenance problem, solve In case that the Helpdesk cannot effectively solve the equipment
network fault, efficient know-how and experience to Client via problems, we will provide Remote Access Diagnosis if it is agreed
telephone, fax and email. Reported problem will be addressed on by Client.
a priority basis, and will be quickly and competently responded
and resolved within a defined Service Level Agreement. We will
remain in contact with Client until the problem has been fully
resolved.

Onsite Support Preventive Maintenance

Under certain emergency situation, on-site support services may • Perform Health check and provide report on the activity
be trigger by Client for our engineer to provide on-site • Install & update with latest and stable version of software to
maintenance support (eg. troubleshooting, data collection, any affected devices with coordination on the date of
problem diagnosis etc). Preventive Maintenance
• All alarm (Critical) are addressed or endorsed properly and
closed.
• Perform graceful failover at least once a year Preventive
Maintenance Report Sample
Maintenance Support – Scope of Work

Change Management • Move , Add, Change, Delete

• Change control processes
• Not inclusive of Physical Changes
Maintenance Support Organization

Managing Director

Service Delivery
Technical Consultant Client Manager
Manager

2nd Level Support

1st Level Support 3rd Level Support
Helpdesk Client Support
Field Support Engineer Principal TAC
Specialist
Maintenance Support Organization
Security Commission Malaysia

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er v
R ice
lt /
Fau

SDM Client Manager

Helpdesk

Incident/Problem Management
Fault Account Engineer
Management
Pool of Engineer

SLA Management
Operations
Escalation Management
Management
Add Hoc Operations

Contract Management
Service
New Service Request
Management
Other Requests
Maintenance Support – Escalation Flow
Event Detected by Client
Incident Occur
Call: Helpdesk 60378903157
Email: [email protected]
Initial
Notification N1 – Initial Notification

Hardware Issue
Helpdesk

Technical Issue
Dispatch Engineer
onsite with spare & Escalate to 2nd Software Issue/L3 Support
further diagnosis Level
N2 – Diagnosis Notification

Update Client Principal TAC

N3 – Update Notification

Event No
Resolved

Yes

Update Client
N4 – Resolve Notification

Close Case
Maintenance Support – SLA
Service Item SLA

Helpdesk 24*7

Information Sharing Email or call

Initial Response Time from

30Min
Notification

Technical Support Advance Hardware Replacement

Critical
24*7*2 Hour Response Time 24*7*2 Hour Replacement
(Severity 1)

Non-Critical
12*5*4 Hour Response Time 12*5*4 Hour Replacement
(Severity 2 & 3)

Preventive Maintenance 2 x Per Year

Software & Patch Upgrade Carried out during Preventive Maintenance

32
 Maintenance Support – Support Team
Assigned Team Member Qualification Project Experience
Nur Farhanah Rani • Huawei Certified ICT Associate SDM
• Huawei Certified Pre-Sales Associate • Wifi maintenance for Xiamen University Campus Network
• Huawei Certified Sales Associate • DRB HiCOM Network Refresh Maintenance
• Genting AWANA HOTEL Wifi System Maintenance
• Fibercom Nationwide IP Core Maintenance
• AEON Nationwide WIFI Maintenance
• KVC Industrial WIFI Network Maintenance

Nagiswaren Utheyakumar • Huawei Certified ICT Associate Technical Consultant

• Huawei Certified ICT Professional • Xiamen Campus Network
• Huawei Certified ICT Expert • King Henry VIII College Campus Network
• Huawei Certified Pre-Sales Professional • AEON WIFI Network
• Huawei Certified Sales Associate • Awana WIFI Network
• KVC Industrial WIFI Network

Loh Zheng Quan • Huawei Certified ICT Associate Engineer

(Engineer 1) • Wifi maintenance for Xiamen University Campus Network
• KVC Industrial WIFI Network Maintenance
• ND Paper WIFI Network Maintenance
• KPJ Healthcare Network Maintenance
• Confucian Private School Network Maintenance
• AEON WIFI Network Maintenance

Muhammad Zeeshan • Huawei Certified ICT Associate Engineer

(Engineer 2) • Huawei Certified ICT Professional • Wifi maintenance for Xiamen University Campus Network
• Cisco Certified Internetwork Expert • KVC Industrial WIFI Network Maintenance
• ND Paper WIFI Network Maintenance
• KPJ Healthcare Network Maintenance
• Confucian Private School Network Maintenance
• AEON WIFI Network Maintenance
Table of Content

1 Corporate Introduction

2 Similar Project Reference

3 Support Service Process

4 Wifi Assessment
WIFI Assessment - Scope of Work
An engineer with Ekahau tool walk around the floor by actively
connected to WIFI and test the WIFI Connectivity for below test item.

i. Perform active heatmap survey

ii. AP Placement Overview
iii. AP Detail Breakdown
iv. AP Coverage regions
v. Overall Signal Coverage Heatmap (Identify blind spot)
vi. Channel Interference
vii. Channel Width
viii.Redundant AP Coverage
ix. Signal/Noise Ratio
x. Channel Usage
 Thank You
Terima Kasih

VIRTUAL NETWORK SOLUTIONS SDN BHD

Lot 2006, Tower 2, Faber Towers, Jalan Desa Bahagia,

Taman Desa, 58100 Kuala Lumpur, Malaysia
+603 7972 3039
[email protected]