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    Bharatnet Udyami Training v3

    Uploaded by

    I S pandian

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    Bharatnet Udyami Training v3

    Uploaded by

    I S pandian
    17 views21 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PPT, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    17 views21 pages

    Bharatnet Udyami Training v3

    Uploaded by

    I S pandian

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 21

    Agenda

    • New Customer Onboarding

    • MyBSNL App to be Explained to Customer


    – Downloading the APP
    – Doing the UC
    – Various features

    • Using FMS system


    – Udyami Invoice and Payments
    Customer on-boarding

    On-boarding of customer to be done through Sanchaar Adhaar


    DKYC App only

    LL to FTTH conversion to be done through FMS only ( DKYC


    not required for this )
    Customer on-boarding to BNU

    While filling the CAF in DKYC app

    • Correct and Completed Customer Information to be entered

    • Customer mobile number in CAF entry is mandatory for future communications

    •For Bill alerts


    •For Bill reminders
    •For Offers etc
    My BSNL App features
    Customer on-boarding to BNU

    Customer to Download MyBSNL App

    This app can be downloaded from Google play store

    https://play.google.com/store/apps/details?id=in.bsnl.portal.bsnlportal
    MyBsnl App
    MyBSNL App - Utilisation Certificate UC
    BBC UC Approval
    Payment of Bills by Customer

    How to check bills of customers in FMS ?

    There are 2 ways of checking bills of customers

    a. Individual Bills

    b. All Bills of customers belonging to Partner at once.


    Payment of Bills by Customer

    1. For latest individual bill download Go to Accounts-> Customer profile


    Payment of Bills by Customer

    2. For all customers of partner Accounts-> Invoice status report


    How to show customers , their bills ( My BSNL App ?
    Payment of Bills by Customer

    How to remind Customers?

    Partners can check the Outstanding details in the invoice


    status report and remind

    OR

    Partners also can check the list of customers due for


    Outgoing Barring also remind
    Payment of Bills by Customer

    2. For all customers of partner Accounts-> Invoice status report


    Payment of Bills by Customer

    list of customers due for Outgoing Barring Accounts-> Unpaid Customer Report
    Payment of Bills by Customer

    How to make customer bill pay -online?

    Customer can pay online at

    1.https://portal.bsnl.in/myportal/
    2.Google pay / Amazon Pay etc other apps

    If not online Partner can take payment through FTTH wallet


    Using FMS system
    Incentive payment.

    Once all the eligible conditions are met for a connection provided in Udyami
    OLT incentive will be paid from through wallet within 4 days.

    Eligibility conditions are

    1. FTTH BB is provided in Rural with DKYC,


    2. UC submitted by Customer ,
    3. ONT Amount not paid by Customer,
    4. UC approved by BBC ,
    5. BHQ No, Mac Id not reused,
    6. Data usage is available,

    For LL to FTTH done in FMS (DKYC is not required)


    Fortnightly invoice generation .

    Fortnightly invoice are being generated in FMS

    Franchisee login and download digital invoice and then submit for payment.
    Digital Invoice submission by Franchisee
    Invoice payment through cheque by AO

    If AO selects the “Pay By Cheque” option


    The incentives already paid to the wallet will be recovered provided sufficient
    wallet balance is available for recovery and then total invoice amount will be paid
    through cheque into the partner’s Bank account.

    Detailed process for payment through cheque document file is attached.

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