INTERNATIONAL BUSINESS

Professor H. Michael Boyd, Ph.D.

Chapter 4

Ethics in International Business

Ethics
Accepted principles of right or wrong that govern the conduct of a person, the members of a profession or the actions of an organization

Business Ethics
Accepted principles of right or wrong governing the conduct of businesspeople

Ethical Strategy
A strategy, or course of action, that does not violate these accepted principles

Starbucks: A Socially responsible Cup of Joe (8:27)

Ethical Issues in International Business

Many of these issues are rooted in the fact that political systems, law, economic development, and culture vary significantly between nations What is considered normal practice in one country may be considered unethical in another

Most Common Ethical Issues

Employment practices Human rights Environmental regulations Corruption Moral obligation of multinational firms

Employment Practices

When work conditions in a host nation are clearly inferior to those in a multinational's home nation, what standards should be applied?

Those of the home nation? Those of the host nation? Or something in between?

Firms should establish minimal acceptable standards that safeguard the basic rights and dignity of employees and audit the foreign subsidiaries and subcontractors on a regular basis

Human Rights

Basic human rights are still not respected in many nations Many rights are not universally accepted such as freedom of: association speech assembly movement political expression

Human Rights
Role of the Multinational Firm

It is often argued that inward investment by a multinational firm can be a force for economic, political, and social progress that ultimately improves the rights of people But there is a limit to this argument because some governments are so repressive that investment cannot be justified on ethical grounds

Environmental Pollution

Ethical issues arise when environmental regulations and/or enforcement are inferior to those in the home nation This might result in higher levels of pollution from the operations of multinationals than would be allowed at home

Should a multinational feel free to pollute in a developing nation and is it the right and moral thing to do?

Tragedy of the Commons

Multinational firms can contribute to the global tragedy of the commons by moving production to locations where they are free to pollute, thereby harming these valuable global commons While such action is legal, is it ethical?

Corruption

Corruption has a been a problem in almost every society in history and it continues to be one today Some international businesses can and have gained economic advantages by making payments to government officials Two laws addresses this issue

1977 U.S. Foreign Corrupt Practices Act 1997 OECD Convention on Combating Bribery or Foreign Public Officials in International Business Transactions

Moral Obligations

Multination firms have power that comes from their control over resources and their ability to move production from country to country

Some philosophers argue that with that power comes the social responsibility for multinationals to give back to the societies that enable them to prosper and grow

Social Responsibility
The expectation that businesspeople should consider the social consequences of economic actions when making business decisions.

.with the presumption in favor of decisions that have both good economic and social consequences. .it is the right way for a business to behave

Noblesse Oblige
Honorable and benevolent behavior considered the responsibility of high (noble) birth. .or the responsibility of a successful enterprise

Ethical Dilemmas
Situations in which none of the available alternatives seems ethically acceptable

The ethical obligations of multinational firms are not always clear-cut Ethical dilemmas exist because many decisions are complex, difficult to frame, and involve first-, second-, and third-order consequences which are hard to quantify

Determinants of Ethical Behavior

Personal Ethics
Generally accepted principles of right and wrong governing the conduct of individuals

Our personal ethical code exerts a profound influence on the way we behave as businesspeople The first step to establishing a strong sense of business ethics is for a society to emphasize strong personal ethics Expatriate managers may experience more than the usual degree of pressure to violate their personal ethics

Decision-Making Processes

Several studies of unethical behavior in business have concluded that businesspeople sometimes do not realize they are behaving unethically primarily because they simple fail to ask. . Is this decision or action ethical? Often the result of applying straight-forward business calculus to a decision without considering important ethical issues

Organization Culture

The climate in some businesses does not encourage people to think through the ethical consequences of business decisions Result of an organizational culture that deemphasizes business ethics, reducing all decisions to be purely economic

Unrealistic Performance Expectations

Pressure from the parent company to meet unrealistic goals that can only be attained by cutting corners or acting in an unethical manner

This often results in managers will violating their own personal ethics and engage in unethical behavior An organizational culture with values that reinforce ethical behavior is an essential ethical component

Leadership

Leaders help to establish the culture and values of an organization, and they set the example that others follow

Philosophical Approaches to Ethics

Business ethics scholars discuss some approaches to business ethics primarily to demonstrate that they offer inappropriate guidelines for ethical decision making in a multinational firm: The Friedman Doctrine Cultural Relativism The Righteous Moralist The Nave Immoralist

Straw Men
The Friedman Doctrine

The only social responsibility of business is to increase profits and maximize stockholder wealth, so long as the company stays within the rules of the law
Firms should not undertake social expenditures beyond those mandated by the law and required for the efficient running of the business

Straw Men
Cultural Relativism

Belief that ethics are nothing more than the reflection of a culture. .all ethics are culturally determined.
.and that accordingly, a firm should adopt the ethics of the culture in which it is operating When in Rome, do as the Romans do

Straw Men
The Righteous Moralist

Claims that a multinationals home-country standards of ethics are the appropriate ones for firms to follow in foreign countries
Typically associated with managers from developed nations

Straw Men
The Nave Immoralist

Asserts that if a manager of a multinational sees that firm from other nations are not following ethical norms in a host nation, that manager should not either

Philosophical Approaches to Ethics

Mostly developed in the 18th and 19th centuries and largely superseded by more modern approaches Utilitarian

Hold that the moral worth of actions or practices is determined by their consequences and committed to the maximization of good and the minimization of harm Hold that people should be treated as ends and never purely as means to the ends of others

Kantian

Philosophical Approaches to Ethics

Developed in the 20th century

Rights establish a minimum level of morally acceptable behavior that managers should navigate by when making decisions that have a moral element

Philosophical Approaches to Ethics

Focus on the attainment of a just distribution of economic goods and services.one that is considered fair and equitable

Justice Theories
John Rawls

Argued that all economic goods and services should be distributed equally except when an unequal distribution would work to everyones advantage
impartiality is guaranteed by the veil of ignorance (everyone is imagined to be ignorant of all his or her particular characteristics)

each person is permitted the maximum amount of basic liberty compatible with a similar liberty for others once equal basic liberty is assured, inequality in basic goods social goods are to be allowed only if they benefit everyone

Ethical Decision Making

Many of the most vexing ethical problems arise because very real dilemmas are inherent in them and correct action is obvious. Nevertheless, managers can and should do many things to make sure they adhere to basic ethical principles and routinely insert ethical issues into international business decisions

Ethical Decision Making

Favor hiring and promoting people with a well-grounded sense of personal ethics Build an organizational culture that places a high value on ethical behavior (code of ethics) Make sure that leaders within the business not only articulate the rhetoric of ethical behavior but also act in a manner that is consistent with that rhetoric Put decision-making processes in place that require people to consider the ethical dimensions of decisions Develop moral courage.the ability to walk away from a decision that is profitable but unethical

Hiring and Promotion

Businesses should strive to identify and hire people with a strong sense of personal ethics Companies should refrain from promoting individuals who have acted unethically Prospective employees should find out as much as they can about the ethical climate in an organization prior to taking a position

Organizational Culture and Leadership

the business explicitly articulates values that place a strong emphasis on ethical behavior, perhaps using a code of ethics (a formal statement of the firms ethical priorities) leaders in the business give life and meaning to the code of ethics by repeatedly emphasizing their importance, and then acting on them the business puts in place a system of incentives and rewards that recognize people who engage in ethical behavior and sanction those who do not

Decision-Making Process
To determine if a decision is ethical, managers can ask:

Does my decision fall within the accepted values of standards that typically apply in the organizational environment? Am I willing to see the decision communicated to all stakeholders affected by it? Would the people with whom I have significant personal relationships approve of the decision?

Decision-Making Process
Five Step Process to Think Through Ethical Problems
Step1: Managers identify which stakeholders (the individuals or groups who have an interest, stake, or claim in the actions and overall performance of a company) a decision would affect and in what ways Internal stakeholders are people who work for or who own the business such as employees, the board of directors, and stockholders External stakeholders are the individuals or groups who have some claim on a firm such as customers, suppliers, and unions Step 2: Managers determine whether a proposed decision would violate the fundamental rights of any stakeholders

Decision-Making Process
Five Step Process to Think Through Ethical Problems
Step 3: Managers establish moral intent (the business must resolves to place moral concerns ahead of other concerns in cases where either the fundamental rights of stakeholders or key moral principles have been violated) Step 4: The company engages in ethical behavior Step 5: The business audits its decisions, reviewing them to make sure that they were consistent with ethical principles

Ethics Officers

Some firms have ethics officers to ensure

all employees are trained in ethics ethics is considered in the decision-making process the companys code of conduct is followed

Moral Courage

Enables managers to walk away from a decision that is profitable, but unethical Gives an employee the strength to say no to a superior who instructs her to pursue actions that are unethical Gives employees the integrity to go public to the media and blow the whistle on persistent unethical behavior in a company Does not come easily and employees have lost their jobs when acting on this courage