Delivery Of Your Products
Shopfittings Store has the right to change the Courier/freight Company if they deem another courier is more suitable from the one selected by the customer unless otherwise agreed.
Unless otherwise agreed by us, we will deliver your products to the address indicated on your “Order Confirmation”. It is the customer’s responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required.
Deliveries by Freight Carriers (pallets, crates or skids) are to a LOADING DOCK ONLY.
A forklift must be made available to unload heavy/bulky products/pallets. In case a forklift is unavailable, a person(s) should be available on site for hand unloads of bulky goods/pallets.
Help is required to unload items over 25kg
It is the customers’ responsibility to ensure they can accept all deliveries in regards to unloading of items such as having access for a delivery truck or having a forklift available if required. In the case of hand unload assistance being required at destination this will be charged to the customer at point of unload.
Part Orders. Shop Fittings Store reserves the right to split and supply orders from any of our warehouses depending upon stock levels at the time of dispatch; this may incur an additional freight charge. All part supply orders will receive email notification including tracking details of the separate consignments.
Re-delivery will incur a re-delivery fee.
Insurance cover stops at point of delivery once unloading commences.
All orders placed through Shopfittings Store website are subject to confirmation and acceptance by Shopfittings Store. We may vary prices in the event of price changes or mistakes on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to Shopfittings Store, which must be received within seven days of the announcement of the increase.
Delivery time takes approximately 1-5 working days from the date payment is received.
With large bulk consignments we will endeavour to deliver your consignment within our standard terms but due to the nature of some goods or in the case of remote location we will inform you of the expected delivery time by e-mail before dispatch.
We reserve the right to adjust shipping charges if the incorrect region for delivery is selected, or if your location is considered remote by the most relevant shipping carrier.
In all cases you will be informed of additional shipping charges before goods are dispatched.
Deliveries by courier/carriers are an all day service between 8.00am-5pm, redelivery will incur a re-delivery fee.
Pre-Delivery Phone Calls. Transport Companies will rarely agree to phone before delivery so we cannot arrange for delivery drivers to phone. As per most transport company Terms and Conditions, drivers are not required to phone preceding deliveries. It is the customer’s responsibility to be available to receive the incoming freight. Instructions involving phone calls before delivery will not be carried out and any additional costs due to redelivery will be at the customer’s expense.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.
Packaging and pallets. Under no circumstances will Shop Fittings Store accept nor be liable for the return and or disposal of any packaging from deliveries. Empty pallets may be accepted for return by prior arrangement with the responsibility being solely that of the returning party.