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How would you rate Laura Geller?
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Florida
1 review
1 helpful vote
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Customer Service
December 6, 2024

I am not, at all, impressed with their customer service. They keep sending me items I did not purchase and charge me. I have used their links to indicate this problem and I get no response. Don't order from them, they have an agenda of their own and it will not be under your terms.

Date of experience: December 6, 2024
Virginia
1 review
1 helpful vote
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Not as I expected
February 14, 2025

Foundation, glow and other facial products. I do like the hand creams and lip stick. The facial products break out my face.

Date of experience: February 13, 2025
Kentucky
1 review
1 helpful vote
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They promised a refund if not happy. Having been trying for a week to schedule a return. They will not even communicate with me. Safe your money!

Date of experience: January 13, 2025
Florida
2 reviews
0 helpful votes
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NOT AS ADVERTISED
December 12, 2024

Makeup enhances wrinkles not minimizing as stated.
NO CUSTOMER service stares it cannot locate my order.
With my name, email address, shipping address and telephone number.
DO NOT ORDER FROM THIS COMPANY

Date of experience: December 6, 2024
Illinois
1 review
0 helpful votes
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Do not buy as this company will not back up its claims. Impossible to exchange or return. There is no way to reach them by phone or chat

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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Sent wrong product
September 28, 2024

Ordered 2 products. One incorrect, customer service is at best a lousy Bot and at its worse non-existent. Called (no good published number) text no answer, chat no-one there other than bot, emailed and received a request to rate their customer service. What a joke! Have yet to be contacted by customer service to get correct product. Filed BBBcomplaint. But still no action from LG. Don't buy from them!

Date of experience: September 28, 2024
Florida
1 review
0 helpful votes
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Amazing coverage
February 23, 2024

I have tried many pressed powder compacts, looking for better coverage. I ordered the brighten and color correcting compact and the first time I used it, I was blown away with how flawless my face looked. It is not heavy, does not settle into the fine lines, but give a lovely glow. I have paid much more for compacts in the upscale stores and never gotten coverage this great and perfect. Even my husband commented on how smooth and nice my face looked and he did not even know I was using something new. I will never buy any other brand but this one. The website makes it easy to choose your perfect shade and the price was really good too. I have no idea why there are all these negatives about it because it is the best product of this type that I have ever used.

Date of experience: February 21, 2024
Florida
1 review
4 helpful votes
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Still waiting!
April 24, 2024

My first order was shipped in the 3-5 day promise, but it took another week for it to arrive. The foundation was much too dark. I ordered medium which is the color i have used in multiple other foundations. This one was very orange. So i submitted for an exchange, which again was promised to be shipped in the 3-5 day window. It's now day 7 and I still have no email confirmation it has shipped. I was hoping I would have the new color prior to leaving on a very long vacation next week. That is not going to happen based on my previous item taking a week to get to me after it was shipped. I will not order from them again.

Date of experience: April 24, 2024
North Carolina
1 review
4 helpful votes
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Very disappointed
March 7, 2024

I received damaged makeup, they emailed me and situation was not resolved. No replacement or any communication. Tried telephone and voicemail all filled up. What a way to run a company. Will never buy again!

Date of experience: March 7, 2024
Pennsylvania
1 review
2 helpful votes
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Let down!
March 19, 2024

3-5 business days is what the agreement from the company is... not fulfilled. Do not care how good the product is I will not be ordering from them again! Repeatedly told that I would receive tracking information because it's now the 5th day...3-5 is the agreement and have had no shipping info at all. I could have orders another product and had it days ago. Maybe you should extend your delivery time so that people aren't let down. As a beauty company you should be more interested in elevating women instead of playing them around and letting them down. Smh laura geller!

Date of experience: March 19, 2024

Overview

Laura Geller has a rating of 1.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Laura Geller most frequently mention customer service, phone number and eye shadow. Laura Geller ranks 747th among Beauty Products sites.

service
86
value
70
shipping
74
returns
45
quality
60
+25