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Resume January 11, 2017

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Cindy Young

This document provides a summary of qualifications and work experience for Cynthia Young. She has over 37 years of experience in sales, service, marketing, management and banking. Her most recent roles include being a New Home Sales Consultant for K. Hovnanian Homes, achieving 48 home sales between 2015-2016, and a Regional Vice President of Sales and Marketing for Temps Plus, increasing territory sales revenue over 60% in 2014. She has a proven track record of achieving or exceeding sales and service goals throughout her career in banking and home sales.

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12317 Montauk Way Rancho Cordova, California, 95742 916-806-4109 cindolita@sbcglobal.net Cynthia Young 12317 Montauk Way Rancho Cordova, California, 95742 916-806-4109 cindolita@sbcglobal.net Q U A L I F I C A T I O N S S U M M A R Y Over 37+ years background in sales, service, marketing, management and branch banking. Emphasis on "Excellence in customer service" and building lasting relationships. W O R K E X P E R I E N C E K. HOVNANIAN HOMES, El Dorado Hills, CA New Home Sales Consultant, May 2015 – May 2016 Achieved 48 new home sales 2015 - 2016, Compare properties with similar properties that have recently sold to determine its competitive market price. Demonstrate homes, assisting buyers with the selection of floor plans and designer options. Prepare documents such as purchase agreements, option and design selections, deposit trust logs, closing statements, and weekly marketing and traffic reports. Prequalify prospects to determine buying power and budget to ensure the goal of home ownership. Client follow up through phone, email and written correspondence. Answer clients' questions regarding construction work, and resolve any concerns. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Review plans for new construction with clients, recommending available home sites, options and features. Promoted and marketed newly constructed homes utilizing social media. WOODSIDE HOMES OF CA, El Dorado Hills / Rancho Cordova , CA Senior Sales Consultant, Oct 2001 – Jan 2012 Produced over $50 million in new home sales, selling an estimated 690 new homes in Northern California, Profitable communities throughout a marketplace hit by economic down turn. DUNMORE HOMES, Lincoln, CA Junior Sales Agent, Sep 2000 – Sep 2001 TEMPS PLUS, INC. , Northern California Region, CA Regional Vice President Sales and Marketing, Jul 2013 – May 2015 Increased territory sales revenue by more than 60% 2014 over 2013. Source job candidates through networking, advertising, prescreening, interviewing and hiring. BANK OF THE WEST, Sacramento Region, CA Customer Service Representative III, Jul 1981 – Jan 1998 Formerly known as Citibank My primary goal is to serve the customers' total financial needs resulting in greater market share and developing lasting relationships. Proven record of achieving or exceeded sales and service goal, receiving corporate recognition and numerous awards. Perform all retail branch duties as required. Act as Supervisor when called upon.
12317 Montauk Way Rancho Cordova, California, 95742 916-806-4109 cindolita@sbcglobal.net Sales Manager/Assistant Manager, Jul 1981 – Jan 1998 Formerly known as Citibank Sucessfully achieved #1 branch status in San Jose region for sales and superior customer service by creating, training and promoting branch staff to achieve their highest potential as an individual and as a team. Coordinated weekly sales meetings and regional rallies. Insuring each customer recieves the best possible experience by accessing their financial needs, which resulted in a greater market share. Adept problem solver, flexible, critical thinker and attention to detail. Develope and administer business development goals and objectives, staff reviews, schedules, performance standards. Staff Trainer, Jul 1981 – Jan 1998 Formerly known as Citicorp Savings and Fidelity Savings. Designed and implemented 2 week training course for all new bay area employees in all areas of branch policies and procedures, sales and service tactics, and teller procedures. Managed independant training school for 2 week employee course. Performed extended training classes to existing employees on a variety of topics such as current policies, procedures, and retirement accounts. EUREKA FEDERAL SAVINGS, San Jose, CA Branch Manager, Jan 1986 – Aug 1988 Managed in- store branch with staff of 9 employees. Recieved numerous awards and recognized for exceeding sales goals and exceptional customer service. Handled all phases of personnel management and training. Pre-qualify applicants for consumer loan products including credit cards, equity loans and auto loans. E D U C A T I O N Santa Teresa High School, San Jose, CA San Jose Regional Vocation Center, San Jose, CA Computer Assistant Accounting A D D I T I O N A L S K I L L S Extensive training in sales, customer service, marketing, and closing through Jeff Shore and Jason Forrest programs.

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Resume January 11, 2017

  • 1. 12317 Montauk Way Rancho Cordova, California, 95742 916-806-4109 [email protected] Cynthia Young 12317 Montauk Way Rancho Cordova, California, 95742 916-806-4109 [email protected] Q U A L I F I C A T I O N S S U M M A R Y Over 37+ years background in sales, service, marketing, management and branch banking. Emphasis on "Excellence in customer service" and building lasting relationships. W O R K E X P E R I E N C E K. HOVNANIAN HOMES, El Dorado Hills, CA New Home Sales Consultant, May 2015 – May 2016 Achieved 48 new home sales 2015 - 2016, Compare properties with similar properties that have recently sold to determine its competitive market price. Demonstrate homes, assisting buyers with the selection of floor plans and designer options. Prepare documents such as purchase agreements, option and design selections, deposit trust logs, closing statements, and weekly marketing and traffic reports. Prequalify prospects to determine buying power and budget to ensure the goal of home ownership. Client follow up through phone, email and written correspondence. Answer clients' questions regarding construction work, and resolve any concerns. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Review plans for new construction with clients, recommending available home sites, options and features. Promoted and marketed newly constructed homes utilizing social media. WOODSIDE HOMES OF CA, El Dorado Hills / Rancho Cordova , CA Senior Sales Consultant, Oct 2001 – Jan 2012 Produced over $50 million in new home sales, selling an estimated 690 new homes in Northern California, Profitable communities throughout a marketplace hit by economic down turn. DUNMORE HOMES, Lincoln, CA Junior Sales Agent, Sep 2000 – Sep 2001 TEMPS PLUS, INC. , Northern California Region, CA Regional Vice President Sales and Marketing, Jul 2013 – May 2015 Increased territory sales revenue by more than 60% 2014 over 2013. Source job candidates through networking, advertising, prescreening, interviewing and hiring. BANK OF THE WEST, Sacramento Region, CA Customer Service Representative III, Jul 1981 – Jan 1998 Formerly known as Citibank My primary goal is to serve the customers' total financial needs resulting in greater market share and developing lasting relationships. Proven record of achieving or exceeded sales and service goal, receiving corporate recognition and numerous awards. Perform all retail branch duties as required. Act as Supervisor when called upon.
  • 2. 12317 Montauk Way Rancho Cordova, California, 95742 916-806-4109 [email protected] Sales Manager/Assistant Manager, Jul 1981 – Jan 1998 Formerly known as Citibank Sucessfully achieved #1 branch status in San Jose region for sales and superior customer service by creating, training and promoting branch staff to achieve their highest potential as an individual and as a team. Coordinated weekly sales meetings and regional rallies. Insuring each customer recieves the best possible experience by accessing their financial needs, which resulted in a greater market share. Adept problem solver, flexible, critical thinker and attention to detail. Develope and administer business development goals and objectives, staff reviews, schedules, performance standards. Staff Trainer, Jul 1981 – Jan 1998 Formerly known as Citicorp Savings and Fidelity Savings. Designed and implemented 2 week training course for all new bay area employees in all areas of branch policies and procedures, sales and service tactics, and teller procedures. Managed independant training school for 2 week employee course. Performed extended training classes to existing employees on a variety of topics such as current policies, procedures, and retirement accounts. EUREKA FEDERAL SAVINGS, San Jose, CA Branch Manager, Jan 1986 – Aug 1988 Managed in- store branch with staff of 9 employees. Recieved numerous awards and recognized for exceeding sales goals and exceptional customer service. Handled all phases of personnel management and training. Pre-qualify applicants for consumer loan products including credit cards, equity loans and auto loans. E D U C A T I O N Santa Teresa High School, San Jose, CA San Jose Regional Vocation Center, San Jose, CA Computer Assistant Accounting A D D I T I O N A L S K I L L S Extensive training in sales, customer service, marketing, and closing through Jeff Shore and Jason Forrest programs.